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Gran Caribe Resort

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7,880 Reviews from our TripAdvisor Community

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Showing 5,817: English reviews
Iowa, Louisiana
Reviewed 24 June 2011

Drink service on beach was slow but that is the only bad thing here. Best restaurant was Maria's. Awesome service, everyone was always happy to helop and had a smile to share. Beach and Sunsets AMAZING. Room very clean and great view of beach (ocean front room). Too many people to name for their great service but here are a...

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3Thank Jacqueline76
Matias K, Director General at Gran Caribe Resort, responded to this review

Gracias for taking part of your valuable time to share with us your experience, We are very happy to know that you had a fabulous vacation with us Once again, thank you and we look forward to welcoming you again very soon!

Nottingham, United Kingdom
Reviewed 24 June 2011

this was our third time to cancun but first to gran caribe it was an excellent choice the hotel was clean comfortable and enjoyable the staff from management to maids to cleaners were very helpful hard working and did everything they could to make our stay more enjoyable a special thanks goes to alejandro and katherine in the lobby bar...

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6Thank willow59
Matias K, Director General at Gran Caribe Resort, responded to this review

On behalf of Gran Caribe Cancun staff and myself, we appreciate the time you took to share with us your positive review! See you soon!

Atlanta, Georgia
Reviewed 23 June 2011

2nd time there and had the most amazing time on both occasions. From Dana and Miguel in entertainment always smiling and willing to make sure you are comfortable. Ramon at the front desk is a class act always willing to help. Our hostess with the mostess Racheal was awesome. The staff really make this place. When drinking just order doubles,...

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2Thank AtlCLF
Matias K, Director General at Gran Caribe Resort, responded to this review

We appreciate your comments and the time you took to describe your stay, our best reward is our guest satisfaction. That keeps us training to be better every day We are looking forward to see you again.

Northampton
Reviewed 22 June 2011

this hotel was amazing!!! absolutely loved staying here!! the staff where all very friendly and chatty, the waiters always getting more drinks for us and always willing to have a laugh with you! there was always someone constantly cleaning everywhere all over the hotel! and the rooms where absolutely immaculate! the food at all of the resturants was delicious! the...

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4Thank VickiRuthLotty
Matias K, Director General at Gran Caribe Resort, responded to this review

It was a pleasure to welcome you to Gran CaribeCancun and we very much appreciate you taking the time to share your lovely review with us. Thank you once again for your feedback and please know we are very much looking forward to hosting you again in the near future.

Peterborough, United Kingdom
Reviewed 22 June 2011

We stayed at the Gran Caribe Real for 2 weeks in June 2011 and have had an amazing holiday. The service was second to none. From the moment we arrived we knew we had made a very good decision. The hotel is in a fantastic location and the staff cannot do enough to help. The food was lovely especially in...

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4Thank lucyloo1978
Matias K, Director General at Gran Caribe Resort, responded to this review

We would like to thank you for choosing our resort as your host on your recent gateway to Cancun. It was a pleasure having you and we appreciate that you have taken the time to share your experience on Tripadvisor. We sincerely look forward to welcome you back on a future occasion

Dallas, Texas
Reviewed 22 June 2011

I stayed at this hotel the past spring break (March) with some buddies of mine and it was a blast to say the least...I recommend getting a suite or an upgrade..It gives you access to their sister hotel next door called The Rio.. Its a more classier and older crowd but the food and swim up bar make it well...

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2Thank SteveWilkinson_11
Matias K, Director General at Gran Caribe Resort, responded to this review

First of all thank you very much for writing this detailed review about your stay at Gran Caribe Cancun! We thank you for staying with us. We look forward to seeing you again!

San Jose, California
Reviewed 20 June 2011

I had a horrible experience at this resort... Our minibar was never restocked daily.... even after asking them to stock it... our room safe broke and they "fixed" it... it broke 2 hours later. Food was horrible...very bland and you can order the same drink from the same bartender within 20 min of each other and it never tasted the...

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4Thank kirtlant
Matias K, Director General at Gran Caribe Resort, responded to this review

We thank you for taking the time to leave us your comment, this helps us improve our service and provide a more enjoyable stay. Hope to serve you next time. Kind regards,

Manchester, United Kingdom
Reviewed 19 June 2011

This is the 2nd straight year my friends and i have been to this resort and the reason for this is because we had the time of our lives! more or less everything about this hotel is perfect, the rooms are kept to a high standard and the maids are very overworked for the money they get (please tip, you...

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4Thank JamesB187069
Matias K, Director General at Gran Caribe Resort, responded to this review

Thank you for your brief yet encouraging review about your past stay. Our associates strive to provide excellence in service and we are proud to read we were able to meet your expectations throughout your visit at Gran Caribe Cancun. Once more, thank you and we hope to have the privilege of hosting you again in the near future.

Cibolo, Texas
Reviewed 17 June 2011

we have stayed at Grand Caribe Real 3 times and every time we stay it's awesome. The people that work there are kind and friendly. we have stayed here every year for our anniversity. They welcome us with open arms.we want to give special thanks to some people in the hotel, who made our stay amazing this year they are...

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2Thank cancun1752
Matias K, Director General at Gran Caribe Resort, responded to this review

Great review!! Hope to have the opportunity to have you with us again in the near future. Best regards

San Diego, California
Reviewed 16 June 2011

Beautiful, clean room, our suite had a jacuzzi, kids loved it. Diego was our server for breakfast & he goes above and beyond to meet your needs. The babysitting area & staff took great care of the children there. Location is close to isla mujeres port.

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2Thank TravellingQueen9504
Matias K, Director General at Gran Caribe Resort, responded to this review

Thank you very much for taking the time to share your experiences with us. It is very gratifying to read how much we exceed you expectations I look forward to welcoming you in another paradisiacal getaway and create many more memorable experiences!

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free Internet
  • Breakfast included
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
On a beautiful stretch of pristine white sands in the heart of Cancun's famous Hotel Zone stands the spectacular Gran Caribe Resort, welcoming couples, families, friends, and colleagues to relish all-inclusive luxuries, enjoy genuine hospitality, and explore the region's cultural heritage and vibrant entertainment district. ... more   less 

Additional Information about Gran Caribe Resort

Address: Blvd. Kukulkan, Km 11.5 | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: €203 - €486 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Gran Caribe Resort 4*
Number of rooms: 470
Reservation Options:
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Also Known As:
Gran Caribe Real Cancun
Caribe Real Resort Spa
Gran Caribe Cancun
Gran Caribe Real Resort & Spa
Cancun Gran Caribe Real Resort
Gran Caribe Real Hotel
Hotel Style:
#24 Business Hotel in Cancun
#24 Spa Hotel in Cancun
#25 Family Hotel in Cancun
#27 Top resorts Hotel in Cancun
#28 Luxury Hotel in Cancun
#28 Romantic Hotel in Cancun
#29 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Gran Caribe Resort staff and other travellers.
756 questions
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Australia
Dublin, Ireland
1 month ago
Preston, United Kingdom
2 months ago

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Questions? Get answers from Gran Caribe Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I faced the beach on the 3rd floor and it was breathtaking!”
L3005XYdons, 26 Apr 2017 | Read review
“When asking for a water view, ask for facing the ocean, unless you don't mind facing the lagoon.”
Ganapathy_kannan, 26 Apr 2017 | Read review
“Oceanfront is best, but something in the back of the hotel is good too, as you'll get greats sunsets there.”
  • House-keeping left a treat for us one day
347jefff, 24 Apr 2017 | Read review
“Our ocean view room was worth the extra money”
laurensT7223ZF, 24 Apr 2017 | Read review
“i would recommend ocean view suite or ocean side”
regouskib, 22 Apr 2017 | Read review
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