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Gran Caribe Resort

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7,639 Reviews from our TripAdvisor Community

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Showing 5,640: English reviews
Dallas, Texas
Reviewed 12 May 2011

We just returned from the Gran Caribe. Hotel was in amazing shape. I have traveled many places with Beaches this one was in top notch shape; by far better than any another hotels on Cancun's main strip. We went for the Beach, not the Pool, we have plenty of Pools in Dallas,Texas 9 months a year. So the Beach had...

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Helpful?
2Thank pkljuzguy
Matias K, Director General at Gran Caribe Resort, responded to this review

It was a pleasure to welcome you to Gran CaribeCancun and we very much appreciate you taking the time to share your lovely review with us. Thank you once again for your feedback and please know we are very much looking forward to hosting you again in the near future.

belfast
Reviewed 11 May 2011

When we arrived I was disappointed in the room. It was not described in the e.brochure at First Choice. I was on 5th floor near the elevator which - predictably as per someone leses review on tripadvisor- does not lend itself well to a good nights sleep. too many boisterous revellers at this hotel. Food was ok. Could be good...

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1Thank georgebelfast
Matias K, Director General at Gran Caribe Resort, responded to this review

We would like to thank you for choosing our resort as your host on your recent gateway to Cancun. It was a pleasure having you and we appreciate that you have taken the time to share your experience on Tripadvisor. We sincerely look forward to welcome you back on a future occasion

Colo Spgs, CO
Reviewed 10 May 2011

After reading MANY reviews of this resort, I decided to book at the Gran Caribe Real to celebrate my husband's birthday. Our stay was from April 30th through May 6th and I put together a “golf stay and play” package for our visit! I upgraded to a Gran Jr Suite Oceanview a week prior and enjoyed the convenience of checking...

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2Thank 1SmartCookie
Matias K, Director General at Gran Caribe Resort, responded to this review

First of all thank you very much for writing this detailed review about your stay at Gran Caribe Cancun! We thank you for staying with us. We look forward to seeing you again!

Glasgow
Reviewed 10 May 2011

We stayed in the Gran Caribe Real for 2 weeks last June. We chose the resort as we had never been to Cancun and really wanted to visit. We are a family with young children and chose this hotel because of the waterslides and large beach. The all inclusive food and drink was absolutely fantastic. Top shelf spirits, smirnoff, great...

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Helpful?
1Thank Chez94
Matias K, Director General at Gran Caribe Resort, responded to this review

Thank you for your brief yet encouraging review about your past stay. Our associates strive to provide excellence in service and we are proud to read we were able to meet your expectations throughout your visit at Gran Caribe Cancun. Once more, thank you and we hope to have the privilege of hosting you again in the near future.

Saint Louis, Missouri
Reviewed 7 May 2011

This was the third visit for my daughter and me to the Gran Caribe Real. The staff make this a special place to visit. Our two favorites from this trip were Enrri, a bell man, and Nacho in Guest Relations. At check in, we were given the option to wait for two double beds or a king size immediately. We...

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Helpful?
Thank Mary44881
Matias K, Director General at Gran Caribe Resort, responded to this review

Great review!! Hope to have the opportunity to have you with us again in the near future. Best regards

Regina, Canada
Reviewed 5 May 2011

We have been to many resorts in Mexico and this is the best so far; the food was very good , the service flawless and the staff very friendly. We can't wait to go back!

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Thank emmannu
Matias K, Director General at Gran Caribe Resort, responded to this review

Thank you very much for taking the time to share your experiences with us. It is very gratifying to read how much we exceed you expectations I look forward to welcoming you in another paradisiacal getaway and create many more memorable experiences!

Taunton, Massachusetts
Reviewed 4 May 2011

I went into this trip with low expectations and I was still disappointed! I am admittedly a hotel snob. I like nice hotels and I am willing to pay for them, unfortunately they are not always available. Originally I wanted to stay at either the Royal in Cancun or the Royal Playa del Carmen. Both resorts were booked and I...

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Helpful?
2Thank Leabelle
Matias K, Director General at Gran Caribe Resort, responded to this review

Thank you for taking the time to review your stay. We are continually evaluating our services to best fit the needs of our guests and your feedback is very valuable. See you soon.

Westland, Michigan
Reviewed 4 May 2011

The Gran Caribe Real Resort & Spa in Cancun is a beautiful place. The employees are all very friendly and there is so much to do. Sports and Entertainment had different things to do all day and evening. Gets most of the people involved. We had a beautiful room overlooking the pool and ocean. You can get the city bus...

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Helpful?
Thank Barbara L
Matias K, Director General at Gran Caribe Resort, responded to this review

Thank you very much for writing us in regards to your recent stay at Gran Caribe Cancun We truly appreciate when a guests takes their time to share with us their “Gran” experience! Once again, thank you and we hope to see you again very soon!

Lincoln, Nebraska
Reviewed 2 May 2011

We were excited to return to this resort. We were there 11 months ago and LOVED it! Unfortunately it has gone down hill since then. At check-in at the Gran Caribe Real they were going to upgrade us the first night because our rooms weren't ready but just as the process was almost complete the rooms became available, so we...

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Helpful?
Thank rquinby
Matias K, Director General at Gran Caribe Resort, responded to this review

First of all thank you very much for allowing us the privilege of hosting you at Gran Caribe Cancun and for taking the time to share your honest and detailed feedback with us. Once again, thank you for your feedback and we sincerely hope you will allow us another opportunity to host you in order to provide you with the...

Chicago, Illinois
Reviewed 2 May 2011

The staff is extremely friendly and helpful. Overall, I have never stayed at a more accommodating resort and will be returning to this hotel on my next trip to Cancun. The rooms were exceptionally clean, as well as the beach and pool areas. The restaurants within the resort were delicious; especially Maria’s. Maria’s is the only restaurant on the resort...

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Thank jwhipkey1288
Matias K, Director General at Gran Caribe Resort, responded to this review

Gracias for taking part of your valuable time to share with us your experience, We are very happy to know that you had a fabulous vacation with us Once again, thank you and we look forward to welcoming you again very soon!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Breakfast included
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
On a beautiful stretch of pristine white sands in the heart of Cancun's famous Hotel Zone stands the spectacular Gran Caribe Resort, welcoming couples, families, friends, and colleagues to relish all-inclusive luxuries, enjoy genuine hospitality, and explore the region's cultural heritage and vibrant entertainment district. ... more   less 

Additional Information about Gran Caribe Resort

Address: Blvd. Kukulkan, Km 11.5, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: €196 - €521 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Gran Caribe Resort 4*
Number of rooms: 470
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Booking.com and Jetsetter so you can book your Gran Caribe Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Gran Caribe Real Cancun
Caribe Real Resort Spa
Gran Caribe Cancun
Gran Caribe Real Resort & Spa
Cancun Gran Caribe Real Resort
Gran Caribe Real Hotel
Hotel Style:
#22 Spa Hotel in Cancun
#24 Business Hotel in Cancun
#25 Family Hotel in Cancun
#27 Top resorts Hotel in Cancun
#28 Romantic Hotel in Cancun
#28 Luxury Hotel in Cancun
#28 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Gran Caribe Resort staff and other travellers.
682 questions
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Questions? Get answers from Gran Caribe Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The rooms above the kiddy pool are a little loud due to the AC units.”
 of 5 bubbles 6944Dale, 22 Feb 2017 | Read review
“6th floor has VIP room.”
 of 5 bubbles lisacherie6, 22 Feb 2017 | Read review
“ocean front corner room has amazing view for morning sunrises and hotel zone lights at night”
 of 5 bubbles 955harveya, 22 Feb 2017 | Read review
“Look for a room facing the ocean in the middle of the horseshoe.”
 of 5 bubbles gilk057, 21 Feb 2017 | Read review
“6th floor upgrade worth the extra”
 of 5 bubbles tomgQ8191ML, 20 Feb 2017 | Read review
5 of 5