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Gran Caribe Resort

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#32 of 181 Hotels in Cancun
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7,360 Reviews from our TripAdvisor Community

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There are newer reviews for Gran Caribe Resort
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Showing 5,460: English reviews
Illinois
Reviewed 1 week ago

Spent 5 nights here over the Thanksgiving holiday. It also happened to be my husband's birthday and they asked during check-in if we were celebrating any special occasion. They decorated our room with balloons, towel animals, chocolates & cake so that was nice. We had a beach front walk-out room, but the first room they gave us we were not...

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Helpful?
1Thank jepolaine
Matias K, Director General at Gran Caribe Resort, responded to this review

Dear jepolaine, Thank you for your detailed review on Trip Advisor. I am happy to know that your husband received a nice surprise from the staff, I hope he liked it. Also it is good to know that you were offered other room choices and got what you preferred. It is just a dream to be right on the beach!...

NYC
Reviewed 1 week ago

Went here with wife and 6 year old daughter over Thanksgiving. I thought the grounds and overall resort was beautiful. My daughter had a great time in the Kids Center (thank you to all the wonderful ladies who work in there)!. My wife had some customer service issues with a few of the staff members. The restaurant staff needs to...

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Helpful?
1Thank WorldTraveler1976
Matias K, Director General at Gran Caribe Resort, responded to this review

Dear WorldTraveler1976, Thank you for your review on Trip Advisor. First of all, let me apologize for the bad experience with the service, it is certainly not representative of the experience that we aim to provide. I am happy to see that Gaby offered a little something to compensate it, however be rest assured that I will bring this up...

Reviewed 1 week ago

After lots of trips to Disney World with our three girls (6, 4, and 2), we wanted to do something different, so we decided to look at a beach/Caribbean type of vacation. The Gran Caribe looked to have terrific kids' facilities, and was a good value, both of which proved to be true. The Kids Club and all the activities...

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Helpful?
Thank Adam D
Matias K, Director General at Gran Caribe Resort, responded to this review

Dear Adam D, Thank you for your review on Trip Advisor. I am happy to know that you and your family were happy with our offers and facilities. I love to read about kids having an amazing time with all we have for them! I am proud of my amazing staff. I will share this with Ana and the director...

Lafayette, Louisiana
Reviewed 1 week ago

We had several things to celebrate within the family so we decided to do a group vacation. One of the group has stayed at the Gran Caribe and really loved it, so we decided since it was an an all-inclusive resort that sounded like a good idea. We could not have been more pleased with that choice. The rooms were...

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Helpful?
1Thank glenn v
Matias K, Director General at Gran Caribe Resort, responded to this review

Dear glenn v, Thank you for such a great feedback on Trip Advisor. I am so happy to know about your family reunion. We love to be the place where families enjoy memorable times! I will be so happy to share with my staff. Thank you for recommending us and letting us know about your fantastic vacation. I hope that...

Boca Raton, Florida
Reviewed 1 week ago

This was our second visit to Gran Caribe. When we arrived on Thanksgiving day around 3PM, our room wasn't ready, but we were offered to use all the amenities that they have in the resort. The sofas in our room had an awful smell, the jacuzzi did not work, so we requested the front desk to change out the room....

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Helpful?
3Thank Be_Re_Ta_Ou
Matias K, Director General at Gran Caribe Resort, responded to this review

Dear Be_Re_Ta_Ou, Thank you very much for your valuable feedback. Please accept my sincere apologies if your perception of our service is not the best. Our main goal is to create unforgettable wonderful experiences for all our guests. Unfortunately, when you requested to talk to me, I was not available, reason why I asked our Director of Rooms to contact...

Omaha, Nebraska
Reviewed 1 week ago via mobile

We stayed over the thanksgiving weekend and it was wonderful. The food is pretty good. There are 2 buffets that are open pretty much all day in addition to a smaller 24 hour buffet. Rooms service is included, until a certain time. There are 3 sit down restaurants available in the evening that are more formal yet still casual where...

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Helpful?
Thank tiffanybrasch
Matias K, Director General at Gran Caribe Resort, responded to this review

Dear tiffanybrasch, Thank you for your excellent recommendation and rate on Trip Advisor. It is rewarding to read your review, we were excited to prepare a nice thanksgiving celebration so our guests felt at home. I am sure that our future visitors will find your feedback of great use! Please come back to visit again soon, we are at your...

Honey Brook, Pennsylvania
Reviewed 1 week ago

We stayed there for six days over the Thanksgiving holiday and had great weather while there. The beach was beautiful and there were plenty of beach chairs and towels. I was very impressed when on the second day, someone in the water was in distress and the two life guards responded along with five (I think) supervisors from the hotel,...

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Helpful?
1Thank Mark K
Matias K, Director General at Gran Caribe Resort, responded to this review

Dear Mark K, Thank you for your opinion on Trip Advisor. I am happy to acknowledge about your great experience during you Thanksgiving vacation, it truly seems like you had a fantastic time. Thank you very much for sharing it with our future visitors. I apologize for the noise, it is not the way one wants to spend holidays, I...

Reviewed 1 week ago via mobile

We have stayed at this resort 5 times. We find the food to be higher quality and more consistent than others. The staff is very friendly and very accommodating. This trip was made really great by Oscar Hernandez Magana from the Entertainment Team. His positive attitude and passion for his job made this trip a ton of fun for our...

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Helpful?
2Thank Paul V
Matias K, Director General at Gran Caribe Resort, responded to this review

Dear Paul V, Thank you for your preference and loyalty. Our daily goal is to be able to create amazing experiences that remain in our guests heart for very long. I can only be proud to read your feedback as it means that we are reaching our goals. I will be more than happy to share this with Oscar, he...

Middletown, New York
Reviewed 1 week ago

We spent Thanksgiving at the Gran Caribe Resort and had a terrific vacation. We chose a Partial Ocean Front View room which was comfortable for our family of 4. The room was very clean, hot water was plentiful and the mini bar was stocked daily. You do not need reservations for dining and casual attire was the norm. (dress shorts...

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Helpful?
1Thank kbbrando
Matias K, Director General at Gran Caribe Resort, responded to this review

Dear kbbrando, Thank you for your review on Trip Advisor. I appreciate your detailed feedback and truly liked to know more about your experience in Gran Caribe Resort. I value very mush the way that you addressed everything in our resort. Please know that we are already working on the pool temp and will get better during cooler weather. I...

Reviewed 1 week ago via mobile

I went to a wedding, people in the lobby very rude almost kicking us out. Then the event started 3:30 pm, after being 2.5 hours the barman refused to give us a glass of water!!!, their rules were not to give us water or any drink until 6:30 pm, that is, wait 3 hours with the heat and under the...

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Helpful?
2Thank Roberto M
Matias K, Director General at Gran Caribe Resort, responded to this review

Dear Roberto Martínez, I appreciate that you are taking the time to offer your opinion on Trip Advisor. Please, I would like to kindly explain about our very strict security process so you and our future visitors know how much we truly care about your safety. We invite the wedding guests to use only the areas designated for the wedding,...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free Breakfast
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
On a beautiful stretch of pristine white sands in the heart of Cancun's famous Hotel Zone stands the spectacular Gran Caribe Resort, welcoming couples, families, friends, and colleagues to relish all-inclusive luxuries, enjoy genuine hospitality, and explore the region's cultural heritage and vibrant entertainment district. ... more   less 

Additional Information about Gran Caribe Resort

Address: Blvd. Kukulkan, Km 11.5, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: €200 - €515 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Gran Caribe Resort 4*
Number of rooms: 470
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Hotels.com, Booking.com, Odigeo and Jetsetter so you can book your Gran Caribe Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Gran Caribe Real Cancun
Caribe Real Resort Spa
Gran Caribe Cancun
Gran Caribe Real Resort & Spa
Cancun Gran Caribe Real Resort
Gran Caribe Real Hotel
Hotel Style:
#24 Business Hotel in Cancun
#25 Family Hotel in Cancun
#26 Spa Hotel in Cancun
#28 Romantic Hotel in Cancun
#29 Top resorts Hotel in Cancun
#30 Luxury Hotel in Cancun
#31 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Gran Caribe Resort staff and other travellers.
585 questions
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Questions? Get answers from Gran Caribe Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean front, or atleast Ocean view.”
 of 5 bubbles M9798KZravik, 7 Dec 2016 | Read review
“rooms facing ocean and pool are nice”
 of 5 bubbles trevorh477, 3 Dec 2016 | Read review
“Rooms with a sea view are best as I believe rooms facing out on to the road have the noise of a large generator to contend with.”
 of 5 bubbles kmol2016, 2 Dec 2016 | Read review
“the family suite was very nice it had a nice king bed and three bunk-beds”
 of 5 bubbles cesare19692016, 30 Nov 2016 | Read review
“There were rooms with little balconies right over the beach. If we had to do it over again, I would have wanted to stay in one of those.”
 of 5 bubbles jgroce2016, 29 Nov 2016 | Read review
5 of 5
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