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Gran Caribe Resort

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Gran Caribe Resort
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7,477 Reviews from our TripAdvisor Community

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Showing 5,537: English reviews
Melbourne, Australia
Reviewed yesterday NEW

We are a family with 2 teenagers so we booked 2 x Junior Suites Ocean View. This hotel was not my first, second or third choice. Long story but I had to quickly pick a hotel within 10 minutes just 3 weeks before staying there. I was dreading this part of the holiday thinking that this would be the worst...

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1Thank 350Mary843
Palatine, Illinois
Reviewed yesterday NEWvia mobile

This was my family and I's first time in Mexico and we are so glad we went with Gran Caribe! All of the staff here are beyond kind! Check in and check out were both very quick and they were even able to help us get a new room when we wanted one on a higher floor- all you have...

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1Thank emilyy0317
Amherst, Massachusetts
Reviewed yesterday NEW

The service is TOP NOTCH. The front desk, wait staff, cooks, housemaids, maintenance and gardeners are all genuinely friendly and attentive. The room is always immaculate. Depending on the level of room you get - you may have a balcony, living area, bathrobes or in-room alcohol. We like this resort particularly because it is small - 6 floors. There is...

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Thank lagrm
Reviewed yesterday NEWvia mobile

The resort was amazing. Our room was spacious, with a gorgeous view of the pool and beach. Our room was kept clean and the housekeeper checked it morning and night, even leaving us chocolate on our beds ! The staff were all really friendly. The food was amazing. Highly recommend !

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Thank Tegan M
Oxford, United Kingdom
Reviewed yesterday NEW

This hotel is beautifully located and walking distance to the lagoon, restaurants and large shopping centre. The hotel has a large area of beach with a bounty of seating areas. The only downside was the initial room we were placed in was on the edge of the resort overlooking the car park. None of the pictures on booking.com displayed these...

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Thank xcmejohnsonx
Reviewed 2 days ago NEW

This is a really nice hotel. There are several restaurants you can choose from. We were able to find something every day that we enjoyed. Go to specialty restaurant early to reserve and just hang out at the bar area until your reservation time. We only waited about 40 minutes to be seated. If you want top shelf alcohol, purchase...

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Thank Lois F
Matias K, Director General at Gran Caribe Resort, responded to this review

Dear Lois F, Thank you very much for your review on trip Advisor. I am happy to know that you enjoyed your stay in Gran Caribe Resort and your family had such a good time, even made friends! Thank you for informing about your check in experience, I apologize for the wait. Your feedback is always helpful. I look forward...

Kirkland, Washington, United States
Reviewed 2 days ago NEWvia mobile

If you are planning a family vacation or romantic getaway this is the place for both! It is amazing resort with so many fun activities, amazing service and lots of things to do. Reasonable price massages and spa, gazebos for the beach, trustworthy kids club, chapel. All in all everyone is striving to make your experience here best possible. You...

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1Thank Dasha L
Matias K, Director General at Gran Caribe Resort, responded to this review

Dear Dasha L, Thank you for your review on Trip Advisor. It is really kind to receive your recommendation. We are very happy t know that the experience with us was excellent and you and your family went back home with a smile and eager to come back soon. We will be waiting for our next visit! Kind regards, Matias...

Pembina, North Dakota
Reviewed 4 days ago NEW

This is our 5th visit to the Gran Caribe in Cancun. All the staff are very nice and attentive, there is one person we would like to highlight though, that goes above and beyond, her name is Carolina Nunez. We only come once a year, she recognizes us right away and greets us like we are family. I am sure...

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1Thank Sheri B
Matias K, Director General at Gran Caribe Resort, responded to this review

Dear Sheri B, Thank you very much for you review. I feel so honored to receive reviews like yours, thank you so much for sharing. I know how special it is to be recognized and pamper by a caring person every time you come back. It certainly is a highlight. We do focus on paying attention and being present so...

Maryland
Reviewed 4 days ago NEW

I stayed at the Grand Caribe from December 18-22 and had a great time. The staff at the resort is great! I had no troubles snagging a beach or pool chair whether it be early morning or mid-day. Do yourself a favor and upgrade to access to the 6th floor VIP...the snacks were hit or miss depending on the time...

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Helpful?
Thank krenee1979
Matias K, Director General at Gran Caribe Resort, responded to this review

Dear krenee1979, Thank you for your kind review in Trip Advisor. I am happy to know that you had a good time in Gran Caribe Resort and enjoyed our facilities and service.It is very good to know that even though the restaurant was full, you enjoyed such a fantastic service from our waiters. I understand that you prefer a resort...

Chicago, Illinois
Reviewed 1 week ago

This was my 4th time in Cancun and I've only ever stayed at The Gran Caribe because of their fabulous staff. I was there from Dec 5-9 and it was simply too short. I had a beautiful room In the 6th floor. I'm glad I was given the option to upgrade. The 6th floor VIP area is totally worth your...

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1Thank hmichelle8580
Matias K, Director General at Gran Caribe Resort, responded to this review

Dear hmichelle8580, Thank you very much for your excellent recommendation. What an honor it is for me to receive reviews like yours. Thank you for taking the time to share about your experience in Gran Caribe and not forgetting the names of our beloved collaborators that made your stay even better. The chef´s name is Heber, and he along with...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Breakfast included
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
On a beautiful stretch of pristine white sands in the heart of Cancun's famous Hotel Zone stands the spectacular Gran Caribe Resort, welcoming couples, families, friends, and colleagues to relish all-inclusive luxuries, enjoy genuine hospitality, and explore the region's cultural heritage and vibrant entertainment district. ... more   less 

Additional Information about Gran Caribe Resort

Address: Blvd. Kukulkan, Km 11.5, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: €188 - €572 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Gran Caribe Resort 4*
Number of rooms: 470
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Booking.com and Jetsetter so you can book your Gran Caribe Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Gran Caribe Real Cancun
Caribe Real Resort Spa
Gran Caribe Cancun
Gran Caribe Real Resort & Spa
Cancun Gran Caribe Real Resort
Gran Caribe Real Hotel
Hotel Style:
#24 Business Hotel in Cancun
#24 Spa Hotel in Cancun
#25 Family Hotel in Cancun
#28 Top resorts Hotel in Cancun
#28 Luxury Hotel in Cancun
#28 Romantic Hotel in Cancun
#30 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Gran Caribe Resort staff and other travellers.
635 questions
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Questions? Get answers from Gran Caribe Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean view. Worth the money. You will be on the balcony all the time.”
 of 5 bubbles 350Mary843, 16 Jan 2017 | Read review
“If you are looking to have the ocean right at your window - pick "ocean front" not "ocean view"”
 of 5 bubbles lagrm, 16 Jan 2017 | Read review
“do not go for the cheapest option unless you like views of car parks”
 of 5 bubbles xcmejohnsonx, 16 Jan 2017 | Read review
“Corner rooms are spacious and have a hammock with a wrap around balcony”
 of 5 bubbles loisf188, 15 Jan 2017 | Read review
“6th Floor Is A Must!”
 of 5 bubbles hmichelle8580, 10 Jan 2017 | Read review
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