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Gran Caribe Resort

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7,885 Reviews from our TripAdvisor Community

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KC
Reviewed yesterday NEWvia mobile

Me, my boyfriend, and two friends just got back from a 5 day trip. Our stay at Gran Caribe was absolutely wonderful! The service staff was very pleasant and attentive. Fernando and Bigmac took great care of us at the cabanas! Which is a must, for at least one day! The Resort and rooms are beautiful and clean, no complaints...

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1Thank Priceor63
Reviewed 2 days ago NEW

Great food even better service! Beautiful location and scenery! The wait staff was unbelievably gracious and helpful,always with a smile! My man Daniel was the best waiter I've known, also Fatima and Felicia were outstanding! Enjoyed the poolside games lead by Sara and the entertainment lead by Estelania! Received much help from our concierge Sabana !

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Helpful?
Thank Don S
Matias K, Gerente at Gran Caribe Resort, responded to this review

Dear Don S, Thank you very much for taking the time to share your comments about your recent experience at Gran Caribe Resort, it was a great pleasure for us to welcome you and to come to know that you very much enjoyed of our facilities and the outstanding service of our valuable associates. We look forward to welcome you...

Toronto, Canada
Reviewed 2 days ago NEW

The Entertainment was amazing. I came down with my immediate family to celebrate my moms 60th birthday. My mom couldn't stop raving about the staff. There interaction with all the guests was phenomenal. My mother loved the water polo, and water aerobics everyday. The staff of Sara, Fabio, Jose, Daniel and Steph were all smiles all day!! Kept our days...

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Helpful?
Thank Ganapathy_kannan
Matias K, Gerente at Gran Caribe Resort, responded to this review

Dear Ganapathy_kannan Thank you very much for choosing Gran Caribe Resort Cancun for your well-deserved vacation and for taking the time to share your experience. We really appreciate your feedback about our activities team, be assured that your comments will be mentioned to them. I am very glad to read that you enjoyed your stay during this special celebration. We...

Gun Barrel City, Texas
Reviewed 2 days ago NEWvia mobile

The common areas of the complex are meticulously maintained. Unfortunately the rooms could use some renovation. We had two rooms. Both were directly under some kind of rooftop venue used for weddings/parties. The first night we were here, we tried to turn in early. You haven't lived until you've heard people stomping to the Cotton Eyed Joe directly overhead. It...

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Helpful?
Thank PATRICK109
Matias K, Gerente at Gran Caribe Resort, responded to this review

Dear PATRICK109, Thank you for taking the time to review Gran Caribe Resort on Trip Advisor and choosing us to enjoy Cancún. I am disappointed for not being able to reach your expectations. I understand your concerns and be rest assured that you very valuable feedback has been shared with the rest of the team. We truly hope to welcome...

Cedar Grove, New Jersey
Reviewed 3 days ago NEW

We stayed for only 1 day/night during a lay over. We ate at the Mexico restaurant. The food was good, but nothing great. The breakfast buffet was typical. Fresh omelettes and lots of other options. The buffet lunch was mediocre. The pool is very nice and the beach is amazing. The sand is so soft and the beach is incredibly...

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Helpful?
Thank Andrew T
Matias K, Gerente at Gran Caribe Resort, responded to this review

Dear Andrew T Thank you so much for sharing your experience at Gran Caribe Resort on Trip Advisor. I am very glad to read that you enjoyed your stay overall. We will be more than happy to welcome you again. Kind Regards, Matias K. General Manager

Westfield, New Jersey
Reviewed 4 days ago NEW

Had a great time, and I'd recommend it for couples, families with small children, and families with teens. - The hotel. About a 20 minutes ride from the airport, along the Hotelera Zona road. You can bike or taxi or maybe walk to the stores along the road. Beachfront. Some restaurants are walking distance, but you'll probably stay around the...

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4Thank Jeff F
Matias K, Gerente at Gran Caribe Resort, responded to this review

Dear Jeff F, I appreciate your excellent and detailed review. It was such a pleasure to read your beautiful words about the experience you had in Gran Caribe Resort. We care about your vacation and try our best every single day to be able to exceed your expectations. Thank you so much for giving the names of those special ones...

London, United Kingdom
Reviewed 4 days ago NEW

The hotel had everything we needed for a relaxing and chilled stay in Cancun. The entertainment team were fantastic and always full of energy. Sara and Fabian in particular were a total joy. We hope to return soon.

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Thank Lauren S
Matias K, Gerente at Gran Caribe Resort, responded to this review

Dear Lauren S Thank you very much for taking the time to share your comments about your recent experience at Gran Caribe Resort, it was a great pleasure for us to welcome you and to come to know that you very much enjoyed of our facilities and the outstanding service of our valuable associates. We look forward to host you...

Cloverdale, California
Reviewed 5 days ago NEW

Our flight was cancelled so Aeromexico put us up here for the night. The staff was very welcoming, efficient and helpful. This is an all inclusive resort which had great food and amenities. They keep the children entertained and the poolside activities for adults are fun. The down side for us was that we were given a downstairs room right...

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Helpful?
Thank Irene980
Matias K, Gerente at Gran Caribe Resort, responded to this review

Dear Irene980, Thank you for your review on TripAdvisor. Very glad to know that you had a good time. We will be ready to welcome you again in Gran Caribe Cancun. Kind Regards, Matias K. General Manager

New York City, New York
Reviewed 5 days ago NEW

I, my husband and two daughters just returned from our second stay at Gran Caribe. We went in 2016 as well. Our vacation was just as good if not better the second time around! We had a wonderful time and would like to thank all the fabulous staff - in particular, Fermin and Max in Gaviotis for our morning breakfast/lunch;...

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1Thank jjck347
Matias K, Gerente at Gran Caribe Resort, responded to this review

Dear jjck347 I appreciate your beautiful and detailed review. It was such a pleasure to read your beautiful words about the experience you had in Gran Caribe Resort. We care about your vacation and try our best every single day to be able to exceed your expectations. Thank you so much for giving the names of those special ones that...

Little Falls, Minnesota
Reviewed 6 days ago NEW

we had a junior suite ocean view rm 2305 to be exact. Clean rooms ,great food, friendly helpful staff ...Beautiful view. Cant wait to get back soon! They brought me a birthday cake to our room on my birthday. Very fast check in and check out. Saturday night was Mexican night.. Great authentic Mexican foods! The margaritas were amazing! I...

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1Thank regouskib
Matias K, Gerente at Gran Caribe Resort, responded to this review

Dear regouskib Thank you very much for letting us know that you enjoyed our great hospitality, our restaurants, our drinks and for letting us know that we exceeded your expectations. Thank you also for allowing us to be part of this holiday in Cancun. Reviews like yours motivate us to keep working hard, providing excellent service.We will be looking forward to...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free Internet
  • Breakfast included
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
On a beautiful stretch of pristine white sands in the heart of Cancun's famous Hotel Zone stands the spectacular Gran Caribe Resort, welcoming couples, families, friends, and colleagues to relish all-inclusive luxuries, enjoy genuine hospitality, and explore the region's cultural heritage and vibrant entertainment district. ... more   less 

Additional Information about Gran Caribe Resort

Address: Blvd. Kukulkan, Km 11.5 | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: €203 - €489 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Gran Caribe Resort 4*
Number of rooms: 470
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Hotwire, Hotels.com, TravelUp, TripOnline SA, getaroom.com and HotelQuickly so you can book your Gran Caribe Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Gran Caribe Real Cancun
Caribe Real Resort Spa
Gran Caribe Cancun
Gran Caribe Real Resort & Spa
Cancun Gran Caribe Real Resort
Gran Caribe Real Hotel
Hotel Style:
#24 Business Hotel in Cancun
#24 Spa Hotel in Cancun
#25 Family Hotel in Cancun
#27 Top resorts Hotel in Cancun
#28 Luxury Hotel in Cancun
#28 Romantic Hotel in Cancun
#29 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Gran Caribe Resort staff and other travellers.
756 questions
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Australia
Dublin, Ireland
1 month ago
Preston, United Kingdom
2 months ago

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Questions? Get answers from Gran Caribe Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I faced the beach on the 3rd floor and it was breathtaking!”
L3005XYdons, 26 Apr 2017 | Read review
“When asking for a water view, ask for facing the ocean, unless you don't mind facing the lagoon.”
Ganapathy_kannan, 26 Apr 2017 | Read review
“Oceanfront is best, but something in the back of the hotel is good too, as you'll get greats sunsets there.”
  • House-keeping left a treat for us one day
347jefff, 24 Apr 2017 | Read review
“Our ocean view room was worth the extra money”
laurensT7223ZF, 24 Apr 2017 | Read review
“i would recommend ocean view suite or ocean side”
regouskib, 22 Apr 2017 | Read review
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