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Gran Caribe Resort

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Gran Caribe Resort
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7,484 Reviews from our TripAdvisor Community

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Showing 5,543: English reviews
Fair Lawn, New Jersey
Reviewed yesterday NEWvia mobile

We were 7 adults and 5 kids I'll give 3 stars for this resort. Small pool, food was ok. Nothing fancy, very casual and simple resort. Rooms were outdated. Staff is very polite and friendly. Beach was nice. Kids club was very nice and our kids enjoyed it. The hotel had weird smell ( mould) from humidity I guess.

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Helpful?
Thank Shani M
Detroit, Michigan
Reviewed yesterday NEW

Four of us friends decided to vacation together in Cancun and we had a budget with luxury in mind...The price was right, the rooms were spacious and very clean, the place was beautiful, the staff were excellent, The food was great, the location was centrally close to shopping malls, other great restaurants in the area, Flee Markets and other Entertainments...

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2Thank arzeee01
Trinidad
Reviewed yesterday NEW

My girls and I went on a girls getaway for five days at this hotel. When the price for our original choice of hotel went up our travel agent suggested this one. I would recommend this hotel to anyone who is looking for an affordable and relaxing vacation. The service from the check in to the check out is impeccable....

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2Thank ashageawan1
Brooklyn, New York
Reviewed yesterday NEW

This is a very nice resort for someone who's on a budget or don't want to spend a few thousand.The service is beyond expectations and they treat everyone like royalty. The rooms were great I stayed in 2108 which was directly in front of the pool with a partial view of the ocean.My brother stepped it up a notch and...

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2Thank nextlevelsilkscr2017
Houston, Texas
Reviewed 2 days ago NEWvia mobile

We literally booked this place one week prior to our trip and didn't know what to expect. This resort is lovely, located in the hotel zone, close to shopping and many restaurants. It's all inclusive and the onsite specialty restaurants were pretty good for dinner. You could also order delicious lobster any night, for an upcharge. We especially loved Maria's...

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Helpful?
1Thank Lorine G
Matias K, Director General at Gran Caribe Resort, responded to this review

Dear Lorine G, Thank you very much for your fantastic feedback. It is a very good way to learn about your experience in Gran Caribe Resort. I am so proud that you enjoyed all that we have to offer. We truly service from the heart. Thank you for sharing with us your opinion. I will share your feedback with the...

Melbourne, Australia
Reviewed 2 days ago NEW

We are a family with 2 teenagers so we booked 2 x Junior Suites Ocean View. This hotel was not my first, second or third choice. Long story but I had to quickly pick a hotel within 10 minutes just 3 weeks before staying there. I was dreading this part of the holiday thinking that this would be the worst...

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Helpful?
2Thank 350Mary843
Matias K, Director General at Gran Caribe Resort, responded to this review

Dear 350Mary843, Thank your for your candid and detailed review on Trip Advisor. It is such an honor to know that we exceeded your expectations. I am very happy to know that you were surprised you in a good way with all that we have to offer and your family found our service as unique as we try it to...

Palatine, Illinois
Reviewed 2 days ago NEWvia mobile

This was my family and I's first time in Mexico and we are so glad we went with Gran Caribe! All of the staff here are beyond kind! Check in and check out were both very quick and they were even able to help us get a new room when we wanted one on a higher floor- all you have...

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Helpful?
1Thank emilyy0317
Matias K, Director General at Gran Caribe Resort, responded to this review

Dear emilyy0317, Thank you for your great review. I am so happy to read about your experience, specially because it was your first time in this beautiful country; what a good first time! Thank your very much for recognizing the efforts of our outstanding collaborators that work with joy and passion everyday to surpass your expectations. I hope that we...

Amherst, Massachusetts
Reviewed 2 days ago NEW

The service is TOP NOTCH. The front desk, wait staff, cooks, housemaids, maintenance and gardeners are all genuinely friendly and attentive. The room is always immaculate. Depending on the level of room you get - you may have a balcony, living area, bathrobes or in-room alcohol. We like this resort particularly because it is small - 6 floors. There is...

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Helpful?
Thank lagrm
Matias K, Director General at Gran Caribe Resort, responded to this review

Dear lagrm, Thank you for your detailed review and recommendation. Wow, thank you for your loyalty and preference. You have seen the evolution of Gran Caribe and how we are renewing constantly, and the good news continue. We are very proud to be a consolidated resort with the best staff around. I look forward to welcome you once again and...

Reviewed 2 days ago NEWvia mobile

The resort was amazing. Our room was spacious, with a gorgeous view of the pool and beach. Our room was kept clean and the housekeeper checked it morning and night, even leaving us chocolate on our beds ! The staff were all really friendly. The food was amazing. Highly recommend !

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Helpful?
Thank Tegan M
Matias K, Director General at Gran Caribe Resort, responded to this review

Dear Tegan M, Thank you for such a kind review on Trip Advisor. Truly honored to receive your feedback and know that everything went so great during your stay in Gran Caribe Resort. Specially that you felt special everyday in the hands of our amazing staff. We look forward to welcome you very soon. Kind regards, Matias K. General Manager

Oxford, United Kingdom
Reviewed 2 days ago NEW

This hotel is beautifully located and walking distance to the lagoon, restaurants and large shopping centre. The hotel has a large area of beach with a bounty of seating areas. The only downside was the initial room we were placed in was on the edge of the resort overlooking the car park. None of the pictures on booking.com displayed these...

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Helpful?
Thank xcmejohnsonx
Matias K, Director General at Gran Caribe Resort, responded to this review

Dear xcmejohnsonx, Thank you for sharing your feedback. I am very happy to read that the assistance that you receives was efficient and prompt. Thank you for recognizing our efforts. Very glad that you had a beautiful time in Gran Caribe Resort. We hoe to welcome yo again very soon. Kind regards, Matias K-

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Breakfast included
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
On a beautiful stretch of pristine white sands in the heart of Cancun's famous Hotel Zone stands the spectacular Gran Caribe Resort, welcoming couples, families, friends, and colleagues to relish all-inclusive luxuries, enjoy genuine hospitality, and explore the region's cultural heritage and vibrant entertainment district. ... more   less 

Additional Information about Gran Caribe Resort

Address: Blvd. Kukulkan, Km 11.5, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: €187 - €570 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Gran Caribe Resort 4*
Number of rooms: 470
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com and Jetsetter so you can book your Gran Caribe Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Gran Caribe Real Cancun
Caribe Real Resort Spa
Gran Caribe Cancun
Gran Caribe Real Resort & Spa
Cancun Gran Caribe Real Resort
Gran Caribe Real Hotel
Hotel Style:
#24 Business Hotel in Cancun
#24 Spa Hotel in Cancun
#25 Family Hotel in Cancun
#28 Luxury Hotel in Cancun
#28 Romantic Hotel in Cancun
#28 Top resorts Hotel in Cancun
#30 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Gran Caribe Resort staff and other travellers.
635 questions
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Questions? Get answers from Gran Caribe Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rm 2108 pool view rm 2016 beach walkout”
 of 5 bubbles nextlevelsilkscr2017, 17 Jan 2017 | Read review
“Ocean view. Worth the money. You will be on the balcony all the time.”
 of 5 bubbles 350Mary843, 16 Jan 2017 | Read review
“If you are looking to have the ocean right at your window - pick "ocean front" not "ocean view"”
 of 5 bubbles lagrm, 16 Jan 2017 | Read review
“do not go for the cheapest option unless you like views of car parks”
 of 5 bubbles xcmejohnsonx, 16 Jan 2017 | Read review
“Corner rooms are spacious and have a hammock with a wrap around balcony”
 of 5 bubbles loisf188, 15 Jan 2017 | Read review
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