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Hotel Riu Cancun

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#29 of 181 Hotels in Cancun
Certificate of Excellence
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1 room 2 adults 0 children
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Hotel Riu Cancun
Hotel Riu Cancun
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9,599 Reviews from our TripAdvisor Community

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Showing 6,505: English reviews
Texas
Reviewed 22 May 2009

I just returned from Riu Cancun last night and it was awesome! I went with my two daughters, both in their 20's and we had a fantastic time! The staff was helpful and very friendly, there was plenty to do at the resort thanks to the Entertainment staff. Do NOT, repeat DO NOT believe what you read on the reviews!...

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5Thank luvtheh20
Detroit
Reviewed 22 May 2009

2.5 stars. Riu Cancun is set in a beautiful location but unfortunately is a less than average hotel. I never wanted to spend time inside the hotel room because it reeked of mold. I wanted to conserve towels, but couldn't because they never dried due to the humidity. The worst part was my clothes and the entire contents of my...

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Thank thoughtcrime
Chicago
Reviewed 22 May 2009

My boyfriend, family and I just returned from RIU Cancun where we enjoyed our stay/vacation. The RIU is in a great location. The hotel staff is very attenative. The food is decent, think cruise ship food. The rooms are clean with beautiful views. The mini bar in the room was a perk and restocked daily. The beds are not very...

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3Thank cristalis
Vermont
Reviewed 20 May 2009

We stayed here for second time and it was during the whole swine flu craziness. I am happy we went. People at the hotel were great. We met many great people and it is a good time no matter what time of the year. The hotel is in a great location and you can walk to malls and nightlife. The...

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3Thank sjv130
ATLANTA
Reviewed 20 May 2009

I went last year in riu caribe oct2008 (perfect!!) riu cancun: may 9 to 13 / 2009 RIU CANCUN PRICE VALUE Perfect location. Beach and sea were like paradise. staff was nice Food was good. entertainment staff perfect. good experience. i will come back to cancun. swine flu jajajajajaja.

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1Thank rangerATLven
manhattan
Reviewed 18 May 2009

rude and unhelpful front desk employes. dirty hotel with roaches in the room. airconditioner not working properly after having changed room. same problem. only relief was the ceiling fan.

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Thank skippyjiffly
USA
Reviewed 18 May 2009

After having stayed at the Riu Cancun from May 11 to 16, I have withdrawn my high recommendation to visit cancun every again. My first stay about 8 yrs ago with cancun palace was such an enjoyable and pleasant vaction experience but now having experience Riu, I do not ever want to go to Cancun again. Air mexicana cancelled our...

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2Thank stufolive
newcastle, england
Reviewed 17 May 2009

Riu Cancun is the perfect place to enjoy Cancun. Perfect location. Beach and sea were like paradise. Staff were forever cleaning and the hotel was spotless. Fodd was good and the entertainment staff brilliant. Could not fault the place. Cancun was amazing and would always recommend this hotel.

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1Thank pelsta
STLMO
Reviewed 15 May 2009

My wife & I just got back. For starters, the swine flu hoax is the biggest P*O*S ever sold to the American people. No problems at all. Service was still incredible even hotels at 25% capacity. The staff will go to any lengths to make you happy. Pool bar is amazing, tip Juan Carlos at the beginning of the each...

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5Thank MLBStlmo
rockford, IL
Reviewed 14 May 2009

Second stay at this hotel and it is wonderful. Not sure what happened to the people who wrote bad reviews, as I couldn't complain while being there. Don't let those reviews discourage you from staying at this hotel. The beach and pool area is great. If you want a good chair by the pool, you do have to be up...

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4Thank jjrrn80

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Amenities

Highlights
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Internet
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Tennis Court
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Family Rooms
  • Suites
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Self-Serve Laundry
  • Babysitting
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Breakfast included
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Located in "Corazone", Cancun's resort area. 14-Storey main building and a 5-storey annex building. On the beachfront. Complimentary sun loungers on the beach. 20 M/65 ft. From a shopping centre. 10 Km/6.2 Miles from downtown Cancun. 20 Km/12.5 Miles from Cancun Int'l. Airport. Credit cards accepted: MasterCard, Amex, Visa ... more   less 

Additional Information about Hotel Riu Cancun

Address: Blvd. Kukulcan | Km 9, Manzana 50, Lote 5, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: €210 - €438 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Riu Cancun 3.5*
Number of rooms: 569
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Also Known As:
Riu Cancun Hotel Cancun
Riu Cancun Mexico
Cancun Riu Hotel
Rui Cancun
Hotel Style:
#23 Spa Hotel in Cancun
#24 Romantic Hotel in Cancun
#28 Top resorts Hotel in Cancun
#29 On the Beach Hotel in Cancun
#39 Family Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Riu Cancun staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had ocean front and it was facing the beach, beautiful! But they all seemed to have ocean view!”
 of 5 bubbles TravelingFoolHalifax, 27 Mar 2017 | Read review
“Higher floor for a better view of the resort.”
 of 5 bubbles Diadser, 27 Mar 2017 | Read review
“get a 10th floor room in the main tower overlooking the pool bar and ocean.”
 of 5 bubbles Tim-Pam61, 23 Mar 2017 | Read review
“We were on the 14th floor, 1424, and it had an awesome view of the whole beach and ocean! Loved the balcony!”
 of 5 bubbles Kallie44, 22 Mar 2017 | Read review
“All rooms face the sea but ask for a high floor for the best view.”
 of 5 bubbles Anniee09, 22 Mar 2017 | Read review
5 of 5