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Hotel Riu Cancun

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#26 of 181 Hotels in Cancun
Certificate of Excellence
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Hotel Riu Cancun
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9,235 Reviews from our TripAdvisor Community

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Showing 6,283: English reviews
Saratoga NY
Reviewed 29 January 2009

My girlfriend and I stayed at the Riu Cancun from Janurary 20th to January 27th. It is my 11th trip to the Caribbean. In the past I have cruised on Royal Caribbean and stayed in both small private resorts as well as large all inclusive resorts. I feel I am a rather experienced traveler and have many trips to compare...

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3Thank Warmbluetraveler
Minnesota
Reviewed 25 January 2009

I stayed at the RIU Cancun with my husband, daughter, and her fiancé the week of 1/11 through 1/18. I was somewhat reluctant when booking this hotel because it was so inexpensive when compared to other All Inclusives we have stayed at in the Cancun and Riviera Maya areas. I was pleasantly surprised. Check In: We arrived three hours early,...

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4Thank CatalinaMinnesota
Ontario
Reviewed 24 January 2009

What can I say, Love, Love, Love the Riu Cancun!!!!! This was our second stay at the Riu Cancun and we decided to go back to get married with 20 of our friends and family...They put on the most beautiful wedding.... Was a little concerned at first, because we booked almost a year in advance and every time I would...

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4Thank wendyjane
Seattle, WA, USA
Reviewed 23 January 2009

Average resort hotel with nice architecture and overcrowded beach. Theft was a big problem there for us, happened twice in one week. We had jewelry items (not too expensive) stolen from the room and right from the bag in the restaurant. Beware and keep everything in the saffe (by the way the safe does not have a punch code but...

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Thank RomanSeattle_WA_USA
United Kingdom
Reviewed 23 January 2009

We travelled to Cancun with Thomson on the 30th November to the 14th December. Upon arriving at the hotel we were told to leave our bags at the front desk and were taken to a conference room up by the Sports Bar where we were given a welcome cocktail or welcome beer. This was a great welcome after a 11...

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2Thank Tink1987
Oklahoma
Reviewed 23 January 2009

Just returning home from the Riu Cancun. There was six of us. We were also given the "free upgrade" to the Jr. Suites. The front desk said it was the only connecting rooms available. The resort is very pretty and well kept. Lobby, resturants and bar areas very very nice. The grounds by the pools and pathways are beautiful. BUT...

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Thank LindaRad
Bronx, NY
Reviewed 22 January 2009

The pool, the beach and the bars were very nice and depending what day the staff was nice. We booked this trip months ago with another couple after much researching, I guess we didn't research enough. The first desk was rude when we checked in and didn't even put us on the same floor. The rooms were ok (after we...

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2Thank Denise217
liverpool ,england
Reviewed 22 January 2009

this was our first visit to mexico,and was very enjoyable.The hotel was superb to look at and the grounds and pools are lovely.we had a junior suite on 3rd floor ,room was spotless everyday and big and had a nice view of pools and beach.the staff in the hotel do everything to help you and work so hard.weloved cancun ,went...

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5Thank paularmo
NJ
Reviewed 22 January 2009

This was a great family vacation. We have small kids (51/2 yrs) and the camp was fantastic. The girls that ran it were great and my kids could not wait to go each day. This gave me and my wife time in the pool bar that had onlt one draw back, The water was cold. One thing though. If you...

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1Thank an3903
Mounds
Reviewed 20 January 2009

So upset about the room that my husband and I were put in. We paid for nonsmoking and an ocean view and got the complete opposit. No ocean view because of a concrete wall and the smell of cig smoke made me ill. Bathroom smelled of a sewer . The front desk people were rude. We were on the 13th...

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Thank MoundsJb53

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free Internet
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Free Breakfast
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Located in "Corazone", Cancun's resort area. 14-Storey main building and a 5-storey annex building. On the beachfront. Complimentary sun loungers on the beach. 20 M/65 ft. From a shopping centre. 10 Km/6.2 Miles from downtown Cancun. 20 Km/12.5 Miles from Cancun Int'l. Airport. Credit cards accepted: MasterCard, Amex, Visa ... more   less 

Additional Information about Hotel Riu Cancun

Address: Blvd. Kukulcan, Km 9, Manzana 50, Lote 5, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: €223 - €393 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Riu Cancun 3.5*
Number of rooms: 569
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Also Known As:
Riu Cancun Hotel Cancun
Riu Cancun Mexico
Cancun Riu Hotel
Rui Cancun
Hotel Style:
#20 Spa Hotel in Cancun
#24 Top resorts Hotel in Cancun
#24 Romantic Hotel in Cancun
#26 On the Beach Hotel in Cancun
#39 Family Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Riu Cancun staff and other travellers.
735 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you are disabled or have walking difficulty get a room near the lifts”
 of 5 bubbles titoStaffordshire, 8 Dec 2016 | Read review
“I was in the 10th floor and it was quiet no problem at all.”
 of 5 bubbles gabrielaliza, 6 Dec 2016 | Read review
“The rooms on the east side are quieter also try to get a 5th floor or higher”
 of 5 bubbles snowbound764, 4 Dec 2016 | Read review
“Avoid 13th floor - obstructed view”
 of 5 bubbles , 2 Dec 2016 | Read review
“Choose an ocean view room...its worth it!”
 of 5 bubbles TheMrs82, 1 Dec 2016 | Read review
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