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Paradisus Cancun

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#21 of 181 Hotels in Cancun
Certificate of Excellence
GreenLeadersSilver level
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Paradisus Cancun
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8,555 Reviews from our TripAdvisor Community

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There are newer reviews for Paradisus Cancun
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Showing 5,373: English reviews
Darien
Reviewed 1 week ago

loved my stay at Paradisus, for 5 nights. Its a great place. Good food choice. I would recommend the Japanese restaurant Bano, Nice beach and pool area. great kids care system. we had a ocean front room which was good. One issue I found with the room was the wind noise in the night through the glass door was really...

Review collected in partnership with Meliá Hotels International
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Helpful?
Thank 835gunjank
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear We are proud to know that our team meets the objective of providing the best to you and your loved ones, be assured that your comments will send to the people who you mentioned, because for us there is no greater reward than being recognized for the hard work we do every day. We look forward to your visit...

Bouctouche, Canada
Reviewed 1 week ago

We were booked at Me Cancun, but with the renovations not finished, we were relocated at Paradissus Cancun. We really enjoyed this property, more than the Me where we had been twice. The staff is great, especially Jeorge, Eddie and Veronica (manager). Property is very clean and the food was very tasty. If you can't find anything to eat at...

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1Thank 975lindam
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear 975lindam I want to thank you for taking the time to share with the travel community your most recent stay at Paradisus Cancun. It fills us with pride and satisfaction knowing that you could fully enjoy your last vacations. We look forward to your visit again in the future to still enjoy the wonders of this beautiful country. Kindest...

Columbus
Reviewed 1 week ago

I love this hotel! I have traveled many places but the service and quality at Paradisus is amazingly high. Tempo is worth every penny a must do experience! Also, make sure you splurge for a cabana one day by the pool, what great service with a perfect view!

Review collected in partnership with Meliá Hotels International
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Helpful?
Thank 930abbyf
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear 930abbyf On behalf of all who make up the team of Paradisus Cancun I want to thank you the time invested in sharing with us your comments about your most recent stay at our hotel. Our whole team has a strong commitment to our guests; because for us the greatest satisfaction is know that all are taking home wonderful...

Round Rock
Reviewed 1 week ago

Horrible layout for night show . The chairs around the pool are not enough no activtes around the pool .First day there waited for water aerobics at noon no one showed up not the way to start a vacation no communication at all.

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1Thank Don M
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear Don M Thank you for sharing with the traveling community your most recent experience at the Paradisus Cancun hotel. First let me extend you an apology for the inconvenience you had during your stay with us. I want you to know that part of our improvement process is to locate faults and implement programs that we have to resolve...

Danville, California
Reviewed 1 week ago

Room was ok. We had requested a king size bed with a higher floor 4 months before we came, and were given twin beds on a middle floor (other option was king size on ground floor). All servers - food and beverage - were wonderful, but check-in / check-out staff didn't have great attitudes. Many good restaurants, and nice pool...

Review collected in partnership with Meliá Hotels International
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Helpful?
Thank Bill K
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear Bill K Thanks for choosing us as your host hotel and for sharing with us your comments. It fills us with happiness to know that we could be at the level of your expectations and know the efforts of all who work here it's recognized with good reviews and recommending our hotel. I want to extend my most cordial...

Missouri
Reviewed 1 week ago

My husband and I stayed here for 5 nights end of Feb.Overall this was a very nice resort and we had a wonderful stay. With that being said, I will list the pros/cons we found at this resort: Pros: -ocean view rooms are fantastic, there's nothing like seeing that beautiful turquoise water and hearing the waves. The beach here is...

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Helpful?
1Thank behrle13
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear behrle13 Thank you for sharing with us such a detailed review of our services. It is for us an honor to be your hosts during your vacation in Cancun, today we are considered one of the best destinations for vacation and our hotel must be up to all these expectations. I want to take this moment to thank you...

Colorado Springs, Colorado
Reviewed 1 week ago

This resort is amazing! We are very picky about where we stay and this place exceeded our expectations. The entire staff was very friendly and went out of their way to ensure our vacation was perfect. The rooms are very spacious and clean. The resort itself is beautiful, inside and out. I read some negative reviews before I booked here...

Review collected in partnership with this hotel
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Helpful?
Thank johnson084836
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear johnson084836 Thank you for sharing with us such a detailed review of our services. It is for us an honor to be your hosts during your vacation in Cancun, today we are considered one of the best destinations for vacation and our hotel must be up to all these expectations. I want to take this moment to thank you...

Bellevue, Washington
Reviewed 1 week ago

I felt like going on a re-honeymoon. This resort is luxurious and The pool bar is awesome. The swimming pool is so big that our family had much time in the pool. The cocktails of pool bar was also excellent.

Review collected in partnership with this hotel
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Thank poulet78
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear poulet78 I want to thank you for sharing with us your most recent experience in the Mexican Caribbean. It’s an honor for us know that the time you spent here became in amazing memories in company of your family and we feel happy to be part of this. We hope that in the future you can give us the...

Reviewed 1 week ago

Okay First lets talk about what was great. The Service- We did the all inclusive package and they made sure to take care of each and every one of us! Their service staff and bartenders did an exceptional job at making sure everything we needed was taken care of and in a timely manner. Cindy, Asuncion and Eden are the...

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Helpful?
1Thank Bobby T
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear Bobby T I want to take this moment to thank you for comments; all the feedback given to us helps us find all areas of opportunity that we have in the hotel, for us, our guests are paramount and always a pleasure to know that the work of our partners is recognized and appreciated. I can assure you your...

coconut creek, United States
Reviewed 1 week ago

Make your dinner reservations as soon possible! Every time we tried to make a reservation we could only get in at 6 pm or 9 pm. We stayed in Tower 3 which was perfect! Shows, most restaurants and most bars are in tower 3. Also, reserve your beach chairs or pool chairs as early as possible. Our first day we...

Review collected in partnership with Meliá Hotels International
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Helpful?
Thank Claudia M
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear Claudia M On behalf of all who make this great team I want to thank you for share your comments, It's an honor for us be part of the greatest memories that you have from this place. I want to take this opportunity to tell you that all the comments you made for us will be taken in consideration...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Free Parking
  • Free Internet
  • Spa
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Timeless Luxury with an Avant-Garde Flair Evocative of an ancient Mayan civilization; lavish architecture that rises into the sky and slips back into the sandy Cancun shore. Gran Meliá Cancun Resort is a 5-star, AAA 4-diamond beachfront resort, voluminous as it is elegant, decadent as it is distinguished. Gran Meliá Cancun's five majestic pyramids decorate this timelessly-tropical scene, revealing a backdrop of the Caribbean Sea. Four spectacular pools, luxurious guestrooms, dining and the hotel's renowned YHI Spa, one of the most prestigious in the world, are only a taste of a bold collection of services and amenities offered at this sleek, seductive and luxurious Cancun resort paradise. Positioned, carefully, in Cancun's Hotel Zone, Gran Meliá Cancun luxury hotel is within 5 minutes from the city's premier shopping centers, 15 minutes from the International Airport, and immediate proximity to the downtown and many exciting entertainment venues. A 9-hole, par 3 executive golf course, three lavish pools, and the signature YHI Spa offer the discerning guest a definitive means to leisure. Experience a hotel that radiates the beauty of the Yucatán Peninsula, and the privilege and compassion of Gran Meliá, premiere Cancun resorts. ... more   less 

Additional Information about Paradisus Cancun

Address: Boulevard Kukulcan Km 16.5, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: €292 - €557 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Paradisus Cancun 4.5*
Number of rooms: 678
Reservation Options:
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Also Known As:
Gran Melia Cancun Hotel Cancun
Cancun Gran Melia
Grand Melia Cancun
Melia Cancun
Hotel Style:
#7 Business Hotel in Cancun
#18 Family Hotel in Cancun
#19 Romantic Hotel in Cancun
#20 Top resorts Hotel in Cancun
#21 Luxury Hotel in Cancun
#21 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Paradisus Cancun staff and other travellers.
776 questions
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Questions? Get answers from Paradisus Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean view costs more but our junior suite facing the lagoon was excellent.”
 of 5 bubbles , 21 Mar 2017 | Read review
“very clean. ask for ocean view, it is worth it. try to stay in adults only area, it is quieter. all the noise was in the 3rd building ( music till 2 am)”
 of 5 bubbles jomarieb139, 20 Mar 2017 | Read review
“Ocean view sun up and beautiful, but bay side equally nice with gorgeous sunsets!”
 of 5 bubbles Ed2travel666, 20 Mar 2017 | Read review
“If you overlook the lagoon be sure to catch a sunset.”
 of 5 bubbles mfairy2016, 20 Mar 2017 | Read review
“The lagoon view room was fine. We didn't spend a lot of time in the room anyway.”
 of 5 bubbles melissasB1130MC, 20 Mar 2017 | Read review
5 of 5