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Paradisus Cancun

10,053 reviews
#25 of 177 Hotels in Cancun
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Traveller (8218)
Pool & Beach (1833)
Room & Suite (1222)
Overview
  • Excellent65%
  • Very good23%
  • Average8%
  • Poor2%
  • Terrible2%
Travellers talk about
“market grill”(758 reviews)
“royal service”(1,430 reviews)
“mole”(599 reviews)
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4.5 Star Hotel
All hotel details
Offers from Paradisus Cancun
Offers & Announcements: Up to 15% MeliáRewards
Hotel deals
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Reviews (10,053)Write a Review
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3,850
1,552
600
165
163
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All reviewsmarket grillroyal servicemoleblue agavefamily conciergebali bedsavenue barred loungenaos restaurantla palapakids zonedinner reservationsmain pyramidpersonal butlerocean viewsushibutler service
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51 - 55 of 6,330 reviews
Reviewed 2 weeks ago

After doing my own research online I selected the Paradisus Cancun to celebrate my 40th birthday. I stayed five days and 4 nights with my husband and another couple. Overall, everything was great! The site itself had beautiful beaches, pools, good food, great spa and...More

2  Thank mdfugh
Response from Jair P, Gerente at Paradisus CancunResponded 2 weeks ago

Dear mdfugh We are happy to have met your expectations. We know that our work is good when it is recognized in the way you have done it For this and much more I want to thank you for taking the time to share your...More

Reviewed 2 weeks ago

Hotel was all inclusive and very nice. But I would like staying not all inclusive to go and explore more of the area. Swimming in the ocean was not possible due to the rip tide. I had hope there would be snorkling there or near...More

Review collected in partnership with Meliá Hotels International
Thank 240garyo
Response from Jair P, Gerente at Paradisus CancunResponded 2 weeks ago

Dear 240garyo I would like to start by thanking you for the good comments you have made us through TA. We are happy to have fulfilled our sole objective, your total satisfaction. We hope that in the future you will give us the opportunity to...More

Reviewed 2 weeks ago

Lovely resort and wonderful beach area with beautiful white sand and clean clear water. Minimal seaweed. Good food with great staff who were very attentive. Thoroughly enjoyed the evening entertainment.More

Review collected in partnership with Meliá Hotels International
Thank alberta1232014
Response from Jair P, Gerente at Paradisus CancunResponded 2 weeks ago

Dear user alberta1232014 It is for us a sign that our work here is appreciated and recognized, And this encourage us to continue to improve and give our best. We hope that in the future we will give us the oportunity to stay here again...More

Reviewed 2 weeks ago

We love Fernanda in Family Concierge!!!!!! This is our second year staying at the Paradisus. We love this place so much! Fernanda in Family Concierge made our daughter feel like a princess from the moment we walked in the front door. Every time we left...More

1  Thank khughesphilly
Response from Jair P, Gerente at Paradisus CancunResponded 2 weeks ago

Dear karlinhughes I want to thank you for sharing with us your most recent experience at the Paradisus Cancun hotel. Comments like yours encourage us to continue giving the best of us to all our guests. Please accept my most cordial invitation to stay with...More

Reviewed 2 weeks ago via mobile

We stayed with a big group and had a ton of fun. The service no matter where you ate or even on the beach was great. Our first experience with an all inclusive resort. They are very organized and the resort was well maintained and...More

2  Thank Jenkelle
Response from Jair P, Gerente at Paradisus CancunResponded 2 weeks ago

Dear Jenkelle On behalf of the entire Paradisus Cancun team, I want to thank you for recognizing the effort and dedication of all of them. We thank you in the same way for sharing these good comments about your most recent experience with us. We...More

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About
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Bar/Lounge
Free Parking
Free Internet
Spa
Breakfast included
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Children Activities (Kid / Family Friendly)
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Golf course
Tennis Court
Adult pool
Outdoor pool
Details
Price range
US$261 - US$667 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Business Hotel in Cancun
#15 Family Hotel in Cancun
#19 Romantic Hotel in Cancun
#23 Top resorts Hotel in Cancun
#24 Luxury Hotel in Cancun
#25 On the Beach Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$261 - US$667 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Business Hotel in Cancun
#15 Family Hotel in Cancun
#19 Romantic Hotel in Cancun
#23 Top resorts Hotel in Cancun
#24 Luxury Hotel in Cancun
#25 On the Beach Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (8218)
Pool & Beach (1833)
Room & Suite (1222)
Dining (813)
Family and Play Areas (116)
Amenities (88)
Business Centre & Event Rooms (16)
Questions & Answers
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JOHN P R
21 February 2018|
Answer
Response from kajraaij | Reviewed this property |
Its a big compound, but due to infratructure its all quite accesable. When im right club melia is direct in front of the royal service.
0
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amandasnyder
20 February 2018|
AnswerShow all 2 answers
Response from BrianandTrish | Reviewed this property |
Cans by pool. If you stay in Royal Service plenty of bottled beer at private lounge.
0
Votes
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Room Tips
"I think Lagoon View rooms are quieter at night than Ocean View given the nightly entertainment by the beach..."
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"ask for beach view or lagoon view rooms"
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"Ask for Ocean View on second floors or above"
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"We had a 1 bedroom, booked through RCI, that was an upgrade from the Studio we booked. Lagoon View was fine"
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