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Paradisus Cancun

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#20 of 181 Hotels in Cancun
Certificate of Excellence
GreenLeadersSilver level
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Paradisus Cancun
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8,384 Reviews from our TripAdvisor Community

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There are newer reviews for Paradisus Cancun
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Showing 5,252: English reviews
Los Gatos, California
Reviewed 1 week ago

Awesome experience!! We went on a delayed honeymoon also with 2 other couples, only thing we didn't like was having to make reservations at there restaurants. Other than that an awesome time with great people. Good food, good drinks, tip well and they'll remember you and take care of you the whole time.

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Helpful?
Thank philgraves1990
Xalapa, Mexico
Reviewed 1 week ago

Was the 3rd time we came back. The facilities, the service, the food. Everything was just great. This time we liked the change that they make at the shows (at pool, at lobby, and at bar). We hope to get back soon.

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Thank le0nfelipeb
Bakersfield, California
Reviewed 1 week ago

Please go see Parbie, she is the sweetest and the cutest little thing! Our Engagement pictures turned out fantastic inside the resort and outside on the beach! Don't waste your time, go straight to the photography desk and ask for Parbie!!!

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Thank imellon
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear imellon We appreciate your delightful review and we thank you for allowing us to host you. As you mention our staff is always working hard to fulfill our guest needs and expectations. We hope to see you again on your next trip to Cancun. Kindest regards Ricardo Reyna Hotel Manager

glendora
Reviewed 1 week ago via mobile

This hotel was awesome. The restaurants were amazing and entertainment by the pool and in the club were great. We had a wonderful time. We took a cab to downtown and felt really safe. Highly recommend this trip to anyone. Plenty to do at the resort.

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1Thank Margaret A
Reviewed 1 week ago

We had a blast during our week vacation at the Paradisus. I've been to Cancun several times before and this is the resort I would come back to again. Special thanks to the awesome bartenders at Tojo bar Christian and Santiago, as well as to Luis who served us endless drinks by the beach. Great service, wonderful beach, and overall...

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Thank ds2530
Charleston, South Carolina
Reviewed 1 week ago

Amazing all inclusive resort, have been using Paradissus resorts and have yet to be disappointed. very friendly staff and always concerned for the customers. Amazing staff. Always someone there to elp with any needs you might have. Tennis Pro was amazing , had a fantastic yoga class. Reservations needed for some restaurants and can be done the day before, but...

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1Thank Milton S
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear Milton S We are very happy to know that the time you spent here was full of good experiences. On behalf of all our team I want to thank you for taking the time to send us these comments and share them with the other travelers. We hope that in the future you will give us the opportunity to...

Montreal, Canada
Reviewed 1 week ago

We booked our vacation with Sunwing vacation and everything was perfect. The hotel is about 25 minutes from the airport. At check-in witch went quickly considering the number of people, we were offered our choice of drink (juice, soft drink, wine, liquor) while waiting. We were upgraded to Club Melia since there was some sort of over booking (building 1)....

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Helpful?
Thank JLL1957
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear JLL1957 Greetings from Cancun! We would like to thank you for allowing us to be part of your vacation. We are happy to know that our hotel stand out from your other experiences. Our goal is to create wonderful and unforgettable moments for all our guests. We thank you for your comments and look forward to welcoming you again...

Melbourne, Florida
Reviewed 1 week ago

Room great nice ocean view. Food great especially Fuego and seafood night at NAOS buffet. Great Brazilian steakhouse with unlimited meats. Water a bit rough this week for swimming in ocean. Pool water a bit chilly except for Royal service adults only pool which was warm. Desserts great. Try the coconut ice cream and apple ice cream served in an...

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Thank Dolores W
Houston, Texas
Reviewed 1 week ago

Upon entering, we experienced the WOW FACTOR!!! The hotel is beautiful, customer service is over the top, the view from the room was vivid, and the water was electric blue!!! My only complaint was that the trip wasn't long enough!!! The mall isn't far and we took the city bus which was pretty cheap. We did excursions, Jet Ski's, Parasailing,...

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Thank Jodie S
Harrow, Ontario
Reviewed 1 week ago

Fantastic hotel, great food, nice pools. Only issue was the beach always had big waves, and some undertow. Beach flags were red every day for two weeks. Two deaths on the beach in the last week, one at Paradisus, another death a hundred yards south. Not nice to see CPR on the beach and no successful outcomes.

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3Thank johnguillette

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Timeless Luxury with an Avant-Garde Flair Evocative of an ancient Mayan civilization; lavish architecture that rises into the sky and slips back into the sandy Cancun shore. Gran Meliá Cancun Resort is a 5-star, AAA 4-diamond beachfront resort, voluminous as it is elegant, decadent as it is distinguished. Gran Meliá Cancun's five majestic pyramids decorate this timelessly-tropical scene, revealing a backdrop of the Caribbean Sea. Four spectacular pools, luxurious guestrooms, dining and the hotel's renowned YHI Spa, one of the most prestigious in the world, are only a taste of a bold collection of services and amenities offered at this sleek, seductive and luxurious Cancun resort paradise. Positioned, carefully, in Cancun's Hotel Zone, Gran Meliá Cancun luxury hotel is within 5 minutes from the city's premier shopping centers, 15 minutes from the International Airport, and immediate proximity to the downtown and many exciting entertainment venues. A 9-hole, par 3 executive golf course, three lavish pools, and the signature YHI Spa offer the discerning guest a definitive means to leisure. Experience a hotel that radiates the beauty of the Yucatán Peninsula, and the privilege and compassion of Gran Meliá, premiere Cancun resorts. ... more   less 

Additional Information about Paradisus Cancun

Address: Boulevard Kukulcan Km 16.5, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: €335 - €592 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Paradisus Cancun 4.5*
Number of rooms: 678
Reservation Options:
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Also Known As:
Gran Melia Cancun Hotel Cancun
Cancun Gran Melia
Grand Melia Cancun
Melia Cancun
Hotel Style:
#7 Business Hotel in Cancun
#18 Family Hotel in Cancun
#19 Top resorts Hotel in Cancun
#19 Romantic Hotel in Cancun
#20 On the Beach Hotel in Cancun
#20 Luxury Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Paradisus Cancun staff and other travellers.
733 questions
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Questions? Get answers from Paradisus Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms either view the ocean or the lagoon. Ocean is preferable, though.”
 of 5 bubbles artp52, 23 Feb 2017 | Read review
“upgrade to royal service and ask for beach front”
 of 5 bubbles jphillips2017, 22 Feb 2017 | Read review
“Best views would be ocean front”
 of 5 bubbles tobytaylor415, 22 Feb 2017 | Read review
“Pyramid 1 was older rooms”
 of 5 bubbles taniap110, 22 Feb 2017 | Read review
“Avoid rooms in Pyramid 3 if you rest early. Rooms in building 2 are much quieter and also closer to kid zone and kid pool.”
 of 5 bubbles BCtravelerette, 21 Feb 2017 | Read review
5 of 5