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Paradisus Cancun

9,931 reviews
#24 of 177 Hotels in Cancun
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Traveller (8069)
Pool & Beach (1749)
Room & Suite (1099)
Overview
  • Excellent65%
  • Very good23%
  • Average8%
  • Poor2%
  • Terrible2%
Travellers talk about
“market grill”(744 reviews)
“royal service”(1,412 reviews)
“mole”(595 reviews)
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4.5 Star Hotel
All hotel details
Offers from Paradisus Cancun
Offers & Announcements: Up to 15% MeliáRewards
Hotel deals
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Rooms
4 Feb5 Feb
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (9,931)Write a Review
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6,247 results
Traveller rating
3,799
1,527
595
164
162
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3,799
1,527
595
164
162
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301 - 305 of 6,247 reviews
Reviewed 28 September 2017

Hi there, I have been to Cancun 5+ times. Have stayed at the Ritz Carleton (not all inclusive); Oasis; Bahia Principe, and I can't remember where else; but Paradisus by Melia has been by far my most memorable and satisfying experience thus far. I'll give...More

Review collected in partnership with Meliá Hotels International
Thank Z8539IRcarmp
Response from Ricardo R, Gerente at Paradisus CancunResponded 29 September 2017

Dear user Z8539IRcarmp I want to thank the time used to share your new perception of our hotel. We are proud to know that this time we make you feel wonderful, because that will always be our goal. I also appreciate the comments about royal...More

Reviewed 27 September 2017 via mobile

Thank you to Apolo Calderon Sanchez for helping us make a smooth relocation from Puerto Rico when Hurricane Maria hit. The group had a great time and Apolo was very helpful in arranging the last minute meeting space and reservations for the group.More

Thank Suzanne M
Response from Ricardo R, Gerente at Paradisus CancunResponded 28 September 2017

Dear Miss Suzanne M Thank you for sharing your comments with us. We are glad to have the opportunity to have you at home, as you can see all our team is always in the best willingness to help in any way possible. Thank you...More

Reviewed 27 September 2017

amazing , great service , beautiful pool , great food , very happy stay !!!! room where clean , sparkling , pool area great , kids have a kids camp , good feeling the entire hotel , we will definitely coming back , thanks to...More

Thank Graciela M
Response from Ricardo R, Gerente at Paradisus CancunResponded 28 September 2017

Dear Miss Graciela M It is for us a sign that our work here is appreciated and recognized, And this encourage us to continue to improve and give our best. We hope that in the future we will have the idea to stay again so...More

Reviewed 27 September 2017

Great hospitality but everything is no no no. No to sitting you if your party is not complete no to moving a chair for an old lady to sit on no to connecting room no to late checkout and we went during low season can't...More

Review collected in partnership with Meliá Hotels International
4  Thank W8997OMmielr
Response from Ricardo R, Gerente at Paradisus CancunResponded 28 September 2017

Dear user W8997OMmielr Thank you for your comments. We are very sorry to have left this impression on you on your last visit to the Mexican Caribbean. I want you to know that for us the service is paramount, that is why we always try...More

Reviewed 26 September 2017

We had some requests and all of them addressed immediately. We would liked to change us room and they did it. We would liked to have a table the first day we came and couldn't make a reservation and they did it. Excellent service.More

Review collected in partnership with Meliá Hotels International
2  Thank konjoy
Response from Ricardo R, Gerente at Paradisus CancunResponded 27 September 2017

Dear user konjoy We are happy to know that the time you were with us was able to fill you with good experiences and wonderful moments with your loved ones. We hope that in the future we will be able to surprise you with the...More

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159606162631250
About
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Bar/Lounge
Free Parking
Free Internet
Spa
Breakfast included
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Children Activities (Kid / Family Friendly)
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Golf course
Tennis Court
Adult pool
Outdoor pool
Details
Price range
US$236 - US$602 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Business Hotel in Cancun
#15 Family Hotel in Cancun
#19 Romantic Hotel in Cancun
#22 Top resorts Hotel in Cancun
#23 Luxury Hotel in Cancun
#24 On the Beach Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$236 - US$602 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Business Hotel in Cancun
#15 Family Hotel in Cancun
#19 Romantic Hotel in Cancun
#22 Top resorts Hotel in Cancun
#23 Luxury Hotel in Cancun
#24 On the Beach Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (8069)
Pool & Beach (1749)
Room & Suite (1099)
Dining (796)
Hotel & Grounds (4881)
Family and Play Areas (116)
Bathroom (84)
Business Centre & Event Rooms (16)
Questions & Answers
Ask a question
Ritu S
20 January 2018|
Answer
Response from Karen H | Reviewed this property |
Great. As any regular hotel in the US or elsewhere.
0
Votes
Room Tips
"No USB outlet"
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"Go with the Ocean View! It's worth it"
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"I loved the balconies facing the lagoon. Lots of noise coming up to rooms even at 8th floor from ground..."
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"Rooms in the royal service area are quieter."
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