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Paradisus Cancun

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#21 of 181 Hotels in Cancun
Certificate of Excellence
GreenLeadersSilver level
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Paradisus Cancun
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8,559 Reviews from our TripAdvisor Community

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Showing 5,377: English reviews
Havertown, Pennsylvania
Reviewed 19 April 2016

This trip came at the best time; beautiful weather enjoyed at a great resort. The accommodations were great, and the staff were so friendly and helpful. We stayed in the Adults Only section, and the staff in the area exceeded there ability to be sure food and drinks were always available. Moses and Sindy were a few of the best,...

Review collected in partnership with Meliá Hotels International
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Helpful?
Thank loism261
Angelica_cesennia, Gerente at Paradisus Cancun, responded to this review

Dear loism261, Thank you for your review and for selecting Paradisus Cancun as your home resort for your getaway. Our staff aims for your complete satisfaction and to gain your trust for future stays. We'd love to have you back at your home away from home Paradisus Cancun. Cordially; Ricardo Reyna Hotel Manager

Reviewed 19 April 2016 via mobile

Recently returned from an amazing stay at the Paradisus Cancun. ROYAL SERVICE is definitely the way to go! Our friend Rode assisted us with everything we needed even when I became really sick the last couple of nights. Definitely recommend this resort!

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Helpful?
Thank Richyk324
Angelica_cesennia, Gerente at Paradisus Cancun, responded to this review

Dear Richyk324, Thank you for your review and for selecting Paradisus Cancun as your home resort for your getaway. Our staff aims for your complete satisfaction and to gain your trust for future stays. We appreciate all your kind words towards our services and facilities. Please do not hesitate to contact us for future reservations. Cordially; Ricardo Reyna Hotel Manager

Genoa, Italy
Reviewed 19 April 2016

Beautiful place, beautiful people and wonderful experience in one of the best resort in Cancun. The resort offers you everything you need and more: restaurants, bars and exciting activities. If you need relax it's the right place. The staff is really kind and always ready to satisfy your needs. Thank you so much to everyone.

Review collected in partnership with Meliá Hotels International
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Helpful?
1Thank Federica382
Angelica_cesennia, Gerente at Paradisus Cancun, responded to this review

Dear Federica382, Thank you for such an outstanding review on our Resort. Knowing we met your expectations makes us proud. In behalf of all Paradisus Cancun Resort team we thank you for allowing us to continue outshine your needs and expectations. We hope to hear from you soon and help you with everything you may need on your next vacations....

Elmhurst, Illinois
Reviewed 19 April 2016

We have stayed here 4 times in the last 3 years. Our kids, ages 7, 6, and 3 talk about it all the time. From the moment you enter the lobby, the beauty of the hotel makes you feel like you are in a magical vacation world. The staff is amazing. Our breakfast waiters, Antonio and Ignacio made little napkin...

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Helpful?
1Thank Aleisha29
Angelica_cesennia, Gerente at Paradisus Cancun, responded to this review

Dear Aleisha29, Greetings from Cancun! Thanks for taking the time to share your experience about your stay at our resort. We are delighted that you enjoyed our facilities, our entertainment and our wide variety of restaurants. We are so happy we've been hosting you for 3 years now!! We appreciate your compliments towards our staff, we will continue encourage them...

Florida
Reviewed 19 April 2016

Loved the vine-draped atriums in each building. Fuego and Bana were are favorite restaurants for dinner. Blue Agave and Sunset Grill were good lunch/snack spots. Good drinks if you call your liquor. Marco, in NAOS buffet (usually in the Vento restaurant overflow area for breakfast), was super-friendly and helpful getting our day started with Cappucinos and Bloody Marys. He went...

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Helpful?
Thank Hookem1Florida
Angelica_cesennia, Gerente at Paradisus Cancun, responded to this review

Dear Hookem1Florida, First and foremost thank you for taking the time to write us your comments about your stay at our Paradisus Cancun, it gives us great pleasure to know you had such a fantastic time. Also, thank you for highlighting the great service of the staff. We are very commited to providing entertainment for all ages and we carry...

Burlington, Ontario
Reviewed 18 April 2016

Our first time seeing the resort we were very impressed and were not disappointed upon seeing our room, the pool area and the beach. All were picture perfect. Our concierge Luis made sure that all our questions were answered and our needs were met. The wait staff in the restaurants, especially Kauil, Roberto and Arturo in the NAOS restaurant were...

Review collected in partnership with this hotel
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Helpful?
Thank artp52
Angelica_cesennia, Gerente at Paradisus Cancun, responded to this review

Dear srtp52, Greetings from Cancun! Thank you very much for sharing your vacation experience you had at Paradisus Cancun. We are very proud to inform you that our restaurants have the four diamonds award by the AAA and it's so great you enjoyed them. It'll be fantastic having you back in our resort. Please do not hesitate to contact us...

Reviewed 18 April 2016

My husband and I loved cancun. We had all inclusive and the food was great and different restaurants. We did parasailing, subsee, & Jet Ski's and it was alot of fun. The hotel room was very clean and they leave you little tiny mints on your pillow once there all done cleaning your room =) Our waiter who was Kauil...

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Helpful?
1Thank kristi p
Angelica_cesennia, Gerente at Paradisus Cancun, responded to this review

Dear kristi p, It is a pleasure to express our gratitude for your kind preference, especially for the time you took sharing your latest experience and your impressions concerning facilities and service provided at Paradisus Cancun. We are very pleased to know that you had a very nice experience and appreciate your review. We will be waiting for you with...

Mountainside, New Jersey
Reviewed 18 April 2016

Had an excellent time at paradises cancun. staff is super friendly. Orlando took care of us at breakfast everyday, roger and Jesus at the pool bar rocked. I was never standing there without a drink in my hand. Truly felt pampered. Ramon the concierge took good care of us. Thanks to all who made this trip great. We'll be back...

Review collected in partnership with Meliá Hotels International
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Helpful?
Thank salr161
Angelica_cesennia, Gerente at Paradisus Cancun, responded to this review

Dear salr161, Greetings from Paradisus Cancun! We greatly appreciate the special mention of those members of our team who helped make your stay an enjoyable one. We will of course congratulate them for their great work. Our staff work hard to create a great holiday experience for our guests to remember. We are delighted you enjoyed the Spring Break season...

Plainsboro, New Jersey
Reviewed 18 April 2016

While deciding where to stay in Cancun, I was reading all the glowing reviews of the Paradisus Cancun and was quite skeptical of them – how could virtually all of them be so good. I just assumed the hotel posted a bunch of fake reviews. But after staying at this place, I can see why guests say such glowing things...

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Helpful?
2Thank GSTgst
Angelica_cesennia, Gerente at Paradisus Cancun, responded to this review

Dear GSTgst, Greetings from Paradisus Cancun!! Thank you very much for sharing your wonderful experience at Paradisus and for writing such lovely and motivating comment on TA. It was a pleasure for us to have you here and pamper you as you deserve. Our team work hard to fulfill all our guests needs and we are so glad we did...

Saint Louis, Missouri
Reviewed 18 April 2016 via mobile

My husband and I spent our honeymoon here and it was the best resort we have been to thus far. We enjoyed the royal service,the family concierge and all the hospitality we received by all the staff especially Kauit from Naos, Viktor and Moses by the royal service pool and our personal butler Fernanada, the sweetest person ever! We would...

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Helpful?
2Thank Sanda M
Angelica_cesennia, Gerente at Paradisus Cancun, responded to this review

Dear Sandra M, Greetings from Paradisus Cancun! We greatly appreciate the special mention of those members of our team who helped make your stay an enjoyable one. We will of course congratulate them for their great work. Our staff work hard to create a great holiday experience for our guests to remember. We are delighted you enjoyed our calm and...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Free Parking
  • Free Internet
  • Spa
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Timeless Luxury with an Avant-Garde Flair Evocative of an ancient Mayan civilization; lavish architecture that rises into the sky and slips back into the sandy Cancun shore. Gran Meliá Cancun Resort is a 5-star, AAA 4-diamond beachfront resort, voluminous as it is elegant, decadent as it is distinguished. Gran Meliá Cancun's five majestic pyramids decorate this timelessly-tropical scene, revealing a backdrop of the Caribbean Sea. Four spectacular pools, luxurious guestrooms, dining and the hotel's renowned YHI Spa, one of the most prestigious in the world, are only a taste of a bold collection of services and amenities offered at this sleek, seductive and luxurious Cancun resort paradise. Positioned, carefully, in Cancun's Hotel Zone, Gran Meliá Cancun luxury hotel is within 5 minutes from the city's premier shopping centers, 15 minutes from the International Airport, and immediate proximity to the downtown and many exciting entertainment venues. A 9-hole, par 3 executive golf course, three lavish pools, and the signature YHI Spa offer the discerning guest a definitive means to leisure. Experience a hotel that radiates the beauty of the Yucatán Peninsula, and the privilege and compassion of Gran Meliá, premiere Cancun resorts. ... more   less 

Additional Information about Paradisus Cancun

Address: Boulevard Kukulcan Km 16.5, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: €290 - €556 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Paradisus Cancun 4.5*
Number of rooms: 678
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Prodigios Interactivos SA, Expedia, BookIt.com, Hotels.com, Despegar.com and Jetsetter so you can book your Paradisus Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Gran Melia Cancun Hotel Cancun
Cancun Gran Melia
Grand Melia Cancun
Melia Cancun
Hotel Style:
#7 Business Hotel in Cancun
#18 Family Hotel in Cancun
#19 Romantic Hotel in Cancun
#20 Top resorts Hotel in Cancun
#21 On the Beach Hotel in Cancun
#21 Luxury Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Paradisus Cancun staff and other travellers.
781 questions
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Questions? Get answers from Paradisus Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“oceanview room”
 of 5 bubbles andreacH5132BQ, 22 Mar 2017 | Read review
“Ocean view costs more but our junior suite facing the lagoon was excellent.”
 of 5 bubbles , 21 Mar 2017 | Read review
“very clean. ask for ocean view, it is worth it. try to stay in adults only area, it is quieter. all the noise was in the 3rd building ( music till 2 am)”
 of 5 bubbles jomarieb139, 20 Mar 2017 | Read review
“Ocean view sun up and beautiful, but bay side equally nice with gorgeous sunsets!”
 of 5 bubbles Ed2travel666, 20 Mar 2017 | Read review
“If you overlook the lagoon be sure to catch a sunset.”
 of 5 bubbles mfairy2016, 20 Mar 2017 | Read review
5 of 5