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Paradisus Cancun

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#22 of 181 Hotels in Cancun
Certificate of Excellence
GreenLeadersSilver level
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Paradisus Cancun
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8,764 Reviews from our TripAdvisor Community

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Showing 5,501: English reviews
Houston, Texas, United States
Reviewed 20 March 2017

Please note that this is an older hotel. My husband and I had our wedding at the amazing Paradisus in Playa Del Carmen last year and were expecting the same quality. The initial check in was a pain as we asked to switch rooms; the first room was right by the central building and we could hear people and music...

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1Thank Sylvia C
New Jersey
Reviewed 20 March 2017

Came as large party- 8 adults, 9 kids (ranging from 3 to 8). Had a great time~ we did upgrade for concierge, but to be honest- save your money. The best deal to be had were the daybeds by the kiddie pools ~by our third day, the staff knew us and made sure drinks never stopped flowing and kids always...

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Thank patience l
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear patience l We are more than happy to have filled with good experiences your most recent visit to the Mexican Caribbean. Today our brand stands out as one of the most outstanding in hotel services, thanks to the efforts of our team. Our mission is to create unique experiences and knowing that we have achieved it fills us with...

Margate, Florida
Reviewed 20 March 2017

This was an excellent experience .. the staff was incredible. We plan to go to the Cuba Melia hote next year. The view, atmosphere, staff, was incredible. I would recommend this hotel to anyone. We celebrated my Mom's and Aunts Birthday there

Review collected in partnership with Meliá Hotels International
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Thank Q9690VIvictorr
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear Q9690VIvictorr It is for us a sign that our work here is appreciated and recognized, And this encourage us to continue to improve and give our best. We hope that in the future we will have the idea to stay again so that you can enjoy the great wonders that we have for you. Please do not hesitate to...

Singapore, Singapore
Reviewed 20 March 2017 via mobile

Checked into the Adults Only section of the resort, and thankful we did! The luxury and service unsurpassed. We were spoilt. We managed to secure the Bali Beds on two of the 4 days we were there which was brilliant and spent time relaxing and sipping cocktails all day at this all inclusive resort! Good variety of restaurants, although food...

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2Thank sandhum
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear sandhum We thank you for sharing your last experience with us. We are sure that this will not be the only time we see ourselves in this wonderful place. Please allow us to pamper you with the great wonders that only the Mexican Caribbean can offer you. Do not hesitate to contact us for any additional information on your...

Saint Louis, Missouri
Reviewed 19 March 2017

We had a great experience for the most part however the initial check-in was beyond painful. We were upgraded for free to family concierge, and 40 minutes into our meeting with our personal concierge, we were getting the high pressure for the "presentation" (i.e. timeshare type of thing) - she was begging us to meet her for 90 minutes and...

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Thank mommytraveler2017
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear mommytraveler2017 We are happy to have met your expectations. We know that our work is good when it is recognized in the way you have done it For this and much more I want to thank you for taking the time to share your experiences. We hope that in the future you will give us the opportunity to re-acquaint...

A TripAdvisor Member
1 review
1 helpful vote
Reviewed 19 March 2017 via mobile

My husband and I came to Paradisus Cancun for a 7 day vacation. We absolutely loved it! The entertainment staff, Rodrigo, Andrea and Brenda were awesome! We loved all of the nightly shows and the activities around the pool. You can lay by the pool and relax or you can join in on the activities, you won't ever be bored...

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1Thank A TripAdvisor Member
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear guest I would like to start by thanking you for the good comments you have made us through TA. We are happy to have fulfilled our sole objective, your total satisfaction. We hope that in the future we will give you the opportunity to stay again. So that you return to live the great wonders and great things that...

Reviewed 19 March 2017 via mobile

As soon as you get there they push to sell this special program, that basically does not add any benefit. What you end up getting is rudeness from the staff, specially manager and people from the help desk staff. When you ask for something there is no one able to help and redirect to somewhere else. Once we called the...

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Thank Alberto G
Frisco, Texas
Reviewed 19 March 2017

I was part of a Spring Break group of 14 moms & their daughters plus extra friends who were Seniors in high school. The Paradisus was what we expected for the price and location of an all-inclusive hotel in Cancun. The hotel was clean, the rooms spacious with nice views, and the property was nicely maintained. However, the food was...

Review collected in partnership with this hotel
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2Thank H8447DLjulies
Toronto, Canada
Reviewed 19 March 2017

Enjoyed every moment. Food is excellent quality. Bars were great. Everyone is very friendly. Staff is amazing. It was an amazing experience. Restraints were great, Naos and Vento. Although the two restaurants were not inched in all inclusive package, I think it will be great if they can add them to all inclusive. Will sure go again. Would benefit by...

Review collected in partnership with Meliá Hotels International
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Thank rajesht531
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear rajesht531 On behalf of all who make up the great family of Paradisus Cancun we thank you for sharing these comments. We were delighted to hear that you enjoyed a wonderful stay with us. We hope that in the future we will give you the opportunity to stay again and so you can experience the great experiences that only...

Genoa, Ohio
Reviewed 19 March 2017

Would suggest the all inclusive package to everyone! Our experience was amazing and we can't wait to go back for our anniversary and eventually with children. We had delicious food and drinks (all unlimited) and wouldn't want to go anywhere else for vacation.

Review collected in partnership with this hotel
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2Thank allison m
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear allison m For us your comments are great joy, through this platform, we can know that our team is on the right path in the pursuit of perfection. That is why we thank you for the comments you have left us, I can assure you that we will share them with the rest of our team. We hope that...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Free Parking
  • Free Internet
  • Spa
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Timeless Luxury with an Avant-Garde Flair Evocative of an ancient Mayan civilization; lavish architecture that rises into the sky and slips back into the sandy Cancun shore. Gran Meliá Cancun Resort is a 5-star, AAA 4-diamond beachfront resort, voluminous as it is elegant, decadent as it is distinguished. Gran Meliá Cancun's five majestic pyramids decorate this timelessly-tropical scene, revealing a backdrop of the Caribbean Sea. Four spectacular pools, luxurious guestrooms, dining and the hotel's renowned YHI Spa, one of the most prestigious in the world, are only a taste of a bold collection of services and amenities offered at this sleek, seductive and luxurious Cancun resort paradise. Positioned, carefully, in Cancun's Hotel Zone, Gran Meliá Cancun luxury hotel is within 5 minutes from the city's premier shopping centers, 15 minutes from the International Airport, and immediate proximity to the downtown and many exciting entertainment venues. A 9-hole, par 3 executive golf course, three lavish pools, and the signature YHI Spa offer the discerning guest a definitive means to leisure. Experience a hotel that radiates the beauty of the Yucatán Peninsula, and the privilege and compassion of Gran Meliá, premiere Cancun resorts. ... more   less 

Additional Information about Paradisus Cancun

Address: Boulevard Kukulcan Km 16.5, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: €280 - €528 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Paradisus Cancun 4.5*
Number of rooms: 678
Reservation Options:
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Also Known As:
Gran Melia Cancun Hotel Cancun
Cancun Gran Melia
Grand Melia Cancun
Melia Cancun
Hotel Style:
#7 Business Hotel in Cancun
#18 Family Hotel in Cancun
#19 Romantic Hotel in Cancun
#20 Top resorts Hotel in Cancun
#21 Luxury Hotel in Cancun
#22 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Paradisus Cancun staff and other travellers.
819 questions
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Questions? Get answers from Paradisus Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean view is essential”
jenenej2015, 29 Apr 2017 | Read review
“Pay extra for ocean view - lagoon view was actually a roof and McDonald's.”
prplbunny, 26 Apr 2017 | Read review
“The best rooms are for members of Club Melia, they arfe not standard rooms but spacious with kitchens and living rooms.”
francon633, 24 Apr 2017 | Read review
“Look for building 2 or 3. A lower floor might be better for room size.”
, 20 Apr 2017 | Read review
“Families should try to stay on the side with family concierge as the pool on that side is quieter and does not contain a swim up bar.”
JTO_10, 19 Apr 2017 | Read review
5 of 5