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Paradisus Cancun

Melia.comUS$339*
View Deal
#22 of 182 Hotels in Cancun
Certificate of Excellence
GreenLeadersSilver level
07/05/2017 08/05/2017
1 room 2 adults 0 children
US$446*
US$339*
Great Deal
US$422*
US$399*
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8,739 Reviews from our TripAdvisor Community

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There are newer reviews for Paradisus Cancun
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Showing 5,487: English reviews
Toronto, Canada
Reviewed 5 days ago NEW

Spent Easter week at the Paradisus with my husband, sister and friend. The hotel was stunning and unlike many of the reviews check-in was flawless. We were escorted to the check-in desk and then to the concierge who gave us all the information regarding the hotel. We did not do Royal Service and had the junior suite, lagoon view. This...

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Thank steph-giatti
Washington DC, District of Columbia
Reviewed 5 days ago NEW

We stayed on the Royal Service side and enjoyed ourselves immensely. If you're considering Paradisus Cancun and you're traveling without children, I'd highly suggest you stay on the Royal Service Side of this resort. The service is A+ and the staff does a great job of pampering you from check in to check out. Not to mention, you don't have...

Review collected in partnership with Meliá Hotels International
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1Thank 999KC
Sunnyvale, California
Reviewed 6 days ago NEW

Overall we had an awesome experience at Paradisus Cancun. We had a late flight so we arrived around 11:30pm on a Monday night. The place felt DESERTED. We checked in and we were assigned a room in Tower 1. I asked how to get to the room and the lady at the front desk made it seem easy. Well, it...

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2Thank Sarah8247
Illinois City, Illinois
Reviewed 6 days ago NEW

The Paradisus Cancun was amazing. We had a junior suite that was super nice and clean. The entire staff at the resort are always super nice and very helpful. Check in was quick and our room wasn't going to be ready until 3 but we checked back and it was ready by noon. The food was amazing and our favorite...

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Thank aag9598
Birmingham, Alabama
Reviewed 1 week ago NEW

We just returned from a quick 4 day to Paradisus Cancun. I was warned about the check-in process being difficult and still showed up with an open mind. It was as bad as advertised in earlier postings. And with no help from management either. All in all was a good place - please read the rest for details. Service from...

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1Thank April M
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear April M I want to take this moment to thank you for comments; all the feedback given to us helps us find all areas of opportunity that we have in the hotel, for us, our guests are paramount and always a pleasure to know that the work of our partners is recognized and appreciated. I can assure you your...

Reviewed 1 week ago via mobile

Me and my family of 6 went to the paradisus for spring break in april. Understandable that this is a very busy time of the year and it will be full. To start out when you go to get towels if you aren't there before 8 you usually have to wait 30-40 minutes for them to get towels and wash...

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Helpful?
Thank Malikcec
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear Malikcec Thank you for your comments. We regret that you have not been able to enjoy the benefits that our hotel offers, we believe that this was due to a lack of knowledge of these services, let me say that for reasons of quality and hygiene beach towels must go through a delicate process of Cleaning before being delivered...

Reviewed 1 week ago

I don't have a single negative thing to say about this place! It was perfect from start to finish! Great service, strong drinks, clean, beautiful beach... the list goes on and on! My best friend and I took an all inclusive trip to this resort in April 2017. The staff was very nice and professional, and made sure we were...

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Thank Brittany M
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear Brittany M Thank you for sharing these comments with us. It is for me a pleasure and a pride to preside over a team of such high qualities. As you mention the service for us is more than just providing accommodation, our main mission is to create unique and unforgettable experiences. We hope that in the future you will...

Coram, New York
Reviewed 1 week ago

Awesome resort. Royal service is a must. Private pool, beach, bar and restaurants. Adults only. Service on the beach is very attentive. Tip good after first service and you will never have to ask for another drink for the rest of the day!!!

Review collected in partnership with Meliá Hotels International
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Thank S3530BGmonicam
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear S3530BGmonicam We are so glad that you share such good comments. I want to thank you on behalf of all who make up this great family. We hope that in the future you visit us again, I can assure you that you will enjoy to the maximum the experiences that only Paradisus Cancun can offer. Do not hesitate to...

The Villages, Florida
Reviewed 1 week ago

This is our 3rd visit to this hotel. The first 2 at the Melia non- all-inclusive. I think they did a pretty good job. I was wondering where they put all the bars & restaurants. My husband & I stayed in Royal Service April 8 to the 12th. Our butler Galdino and his helper Sakni did a great job. The...

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Helpful?
Thank lynsmith12
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear lynsmith12 How nice to read the comments you shared with all of us. I want to thank you for taking the time to write this review. I want you to know that our priority will always be to fulfill the expectations of our guests. I hope that in the future we will be able to surprise you again with...

Reviewed 1 week ago via mobile

We have experienced both Paradisus in Playa del Carmen and now Paradisus in Cancun. I spent the entire week comparing the two resorts and I feel the need to share my opinion. First off my wife and I have 4 kids ranging between 9 and 16. We are the typical NJ family, we make a decent living and have spoiled...

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5Thank Procaresteve
Ricardo R, Gerente at Paradisus Cancun, responded to this review

Dear Procaresteve Thank you for these comments. I want to say that I regret that your outlook was not good. Caught our attention that our program of activities has not entertained your whole family, because with the almost 100 activities and shows per week that we have, the whole family has quality entertainment. With regard to the inconveniences in restaurants...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Free Parking
  • Free Internet
  • Spa
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Timeless Luxury with an Avant-Garde Flair Evocative of an ancient Mayan civilization; lavish architecture that rises into the sky and slips back into the sandy Cancun shore. Gran Meliá Cancun Resort is a 5-star, AAA 4-diamond beachfront resort, voluminous as it is elegant, decadent as it is distinguished. Gran Meliá Cancun's five majestic pyramids decorate this timelessly-tropical scene, revealing a backdrop of the Caribbean Sea. Four spectacular pools, luxurious guestrooms, dining and the hotel's renowned YHI Spa, one of the most prestigious in the world, are only a taste of a bold collection of services and amenities offered at this sleek, seductive and luxurious Cancun resort paradise. Positioned, carefully, in Cancun's Hotel Zone, Gran Meliá Cancun luxury hotel is within 5 minutes from the city's premier shopping centers, 15 minutes from the International Airport, and immediate proximity to the downtown and many exciting entertainment venues. A 9-hole, par 3 executive golf course, three lavish pools, and the signature YHI Spa offer the discerning guest a definitive means to leisure. Experience a hotel that radiates the beauty of the Yucatán Peninsula, and the privilege and compassion of Gran Meliá, premiere Cancun resorts. ... more   less 

Additional Information about Paradisus Cancun

Address: Boulevard Kukulcan Km 16.5, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: €291 - €544 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Paradisus Cancun 4.5*
Number of rooms: 678
Reservation Options:
TripAdvisor is proud to partner with Prodigios Interactivos SA, Expedia, Booking.com, Travelocity, Orbitz, Despegar.com, Hotwire, Hotels.com, TripOnline SA, Jetsetter, getaroom.com and HotelQuickly so you can book your Paradisus Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Gran Melia Cancun Hotel Cancun
Cancun Gran Melia
Grand Melia Cancun
Melia Cancun
Hotel Style:
#7 Business Hotel in Cancun
#18 Family Hotel in Cancun
#19 Romantic Hotel in Cancun
#20 Top resorts Hotel in Cancun
#21 Luxury Hotel in Cancun
#22 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Paradisus Cancun staff and other travellers.
812 questions
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Questions? Get answers from Paradisus Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Look for building 2 or 3. A lower floor might be better for room size.”
, 20 Apr 2017 | Read review
“Families should try to stay on the side with family concierge as the pool on that side is quieter and does not contain a swim up bar.”
JTO_10, 19 Apr 2017 | Read review
“Rooms in the fifth tower have outside jacuzzis and beautiful views. But long walk from center of the hotel.”
jewelz20152016, 19 Apr 2017 | Read review
“A sea-facing room provides the best view!”
Lifestyle100, 19 Apr 2017 | Read review
“higher the better - middle building 3 was just fine with us. And lagoon sunsets beautiful! we were on the 8th floor”
670aprilm, 17 Apr 2017 | Read review
5 of 5
Melia.com
US$339* /night
View Deal
Booking.comUS$422
TravelocityUS$399
JetsetterUS$446
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*Disclaimer
Prices are for 1 room, 2 adults
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