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Paradisus Cancun

10,055 reviews
#25 of 177 Hotels in Cancun
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Traveller (8218)
Pool & Beach (1833)
Room & Suite (1222)
Overview
  • Excellent65%
  • Very good23%
  • Average8%
  • Poor2%
  • Terrible2%
Travellers talk about
“market grill”(758 reviews)
“royal service”(1,430 reviews)
“mole”(599 reviews)
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4.5 Star Hotel
All hotel details
Offers from Paradisus Cancun
Offers & Announcements: Up to 15% MeliáRewards
Hotel deals
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Reviews (10,055)Write a Review
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3,850
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3,850
1,554
600
165
163
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All reviewsmarket grillroyal servicemoleblue agavefamily conciergebali bedsavenue barred loungenaos restaurantla palapakids zonedinner reservationsmain pyramidpersonal butlerocean viewsushibutler service
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11 - 15 of 6,332 reviews
Reviewed 4 days ago

This is our third trip to Paradisus Cancun and they do not disappoint. Amazing staff, Sonia, Kathia, Rafael and Antonia from Market Grill were outstanding. They could not do enough for us. Excellent service. Our concierge Valeria and butler George, all I can say is...More

Thank rtanga
Response from Jair P, Gerente at Paradisus CancunResponded 3 days ago

Dear user rtanga We are happy to know that the time you were with us was able to fill you with good experiences and wonderful moments with your loved ones. We hope that in the future we will be able to surprise you with the...More

Reviewed 4 days ago

We stayed at this hotel last week and have to say the service and ambience of the hotel was excellent. We found it to be very kid friendly and loved everything from the pools, the rooms and definitely the food. We had called ahead and...More

Thank ronika80
Response from Jair P, Gerente at Paradisus CancunResponded 3 days ago

Dear ronika80 It is for us a sign that our work here is appreciated and recognized, And this encourage us to continue to improve and give our best. We hope that in the future we will give us the oportunity to stay here again so...More

Reviewed 4 days ago via mobile

We booked this hotel trough a sharp deal through booking. Compared to the price with other hotels, we didn’t had a very high expectation. That all changed when we arived. More then friendly check in. We did now that the former melia was a bit...More

1  Thank kajraaij
Response from Jair P, Gerente at Paradisus CancunResponded 3 days ago

Dear kajraaij I want to thank you for sharing with us your most recent experience at the Paradisus Cancun hotel. Comments like yours encourage us to continue giving the best of us to all our guests. Please accept my most cordial invitation to stay with...More

Reviewed 5 days ago via mobile

Great time for our family of four. The staff is so friendly and thoughtful. The grounds are amazing. The hotel beautiful and the whole place is so clean. We did family concierge- our butler Violeta was so sweet. Shout out to the excellent servers that...More

2  Thank lgvill
Response from Jair P, Gerente at Paradisus CancunResponded 4 days ago

Dear user lgvill Was an honor to have been part of your vacation and to fulfill all your expectations. We are happy to be different and unique. All this thanks to the great team that conforms us and the great wonders that this destination has...More

Reviewed 5 days ago via mobile

My husband and I truly enjoyed ourselves at Paradisus Cancun!! Yamil Padilla and Jose @ Enzo restaurant provided superb service!!! All of the hotel associates are super friendly and we can’t wait to go back!More

Thank Priscilla N
Response from Jair P, Gerente at Paradisus CancunResponded 4 days ago

Dear Priscilla N Thank you for sharing with us your most recent visit to the Mexican Caribbean. We are proud to have been part of the great moments that you lived alongside your loved ones. On behalf of the great family paradisus I extend the...More

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About
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Bar/Lounge
Free Parking
Free Internet
Spa
Breakfast included
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Children Activities (Kid / Family Friendly)
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Golf course
Tennis Court
Adult pool
Outdoor pool
Details
Price range
US$262 - US$673 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Business Hotel in Cancun
#15 Family Hotel in Cancun
#19 Romantic Hotel in Cancun
#23 Top resorts Hotel in Cancun
#24 Luxury Hotel in Cancun
#25 On the Beach Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$262 - US$673 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Business Hotel in Cancun
#15 Family Hotel in Cancun
#19 Romantic Hotel in Cancun
#23 Top resorts Hotel in Cancun
#24 Luxury Hotel in Cancun
#25 On the Beach Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (8218)
Pool & Beach (1833)
Room & Suite (1222)
Dining (813)
Family and Play Areas (116)
Amenities (88)
Business Centre & Event Rooms (16)
Questions & Answers
Ask a question
judytravels
22 February 2018|
Answer
Response from Don Q | Reviewed this property |
The cabanas are reserved for you every day of your stay,
0
Votes
JOHN P R
21 February 2018|
AnswerShow all 2 answers
Response from Don Q | Reviewed this property |
the walk from building 1 to 5 takes 5 min. (at a slow pace)
0
Votes
amandasnyder
20 February 2018|
AnswerShow all 2 answers
Response from BrianandTrish | Reviewed this property |
Cans by pool. If you stay in Royal Service plenty of bottled beer at private lounge.
0
Votes
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123456361
Room Tips
"I think Lagoon View rooms are quieter at night than Ocean View given the nightly entertainment by the beach..."
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"ask for beach view or lagoon view rooms"
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"Ask for Ocean View on second floors or above"
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"We had a 1 bedroom, booked through RCI, that was an upgrade from the Studio we booked. Lagoon View was fine"
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