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Boulevard Kukulcan, Km 16.5, Cancun 77500 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
35 people are viewing this hotel
Hotel direct offer!JANUARY SUPER SALE
Melia.com
US$367
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Free cancellation until 28/06/22
Reserve now, pay at stay
Expedia.com
US$378
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Free cancellation until 28/06/22
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Traveluro
US$320
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PricelineUS$377
Booking.comUS$377
travelup.comUS$454
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Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Traveller (13227)
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Panoramas (165)
Videos (1)
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 04/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Paradisus Cancun
Updated 04/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#50 of 268 hotels in Cancun
Location
Cleanliness
Service
Value
GreenLeaders Silver level
Timeless luxury with an avant-garde flair evocative of an ancient Mayan civilization; a 5-star, AAA 4-diamond beachfront resort, voluminous as it is elegant, decadent as it is distinguished. Cancun's five majestic pyramids decorate this timelessly-tropical scene, revealing a backdrop of the Caribbean Sea. Four spectacular pools, luxurious guestrooms, dining and the hotel's renowned YHI Spa, one of the most prestigious in the world, are only a taste of a bold collection of services and amenities offered at this sleek, seductive and luxurious Paradisus Cancun Resort paradise. Positioned, carefully, in Cancun's Hotel Zone, luxury hotel is within 5 minutes from the city's premier shopping centers, 15 minutes from the International Airport, and immediate proximity to the downtown and many exciting entertainment venues. A 9-hole, par 3 executive golf course, three lavish pools, and the signature YHI Spa offer the discerning guest a definitive means to leisure.
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Property amenities
Free parking
Wifi
Adult pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Diving
Babysitting
Valet parking
Hot bath
Pool / beach towels
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary welcome drink
Kid-friendly buffet
Swimup bar
Poolside bar
Golf course
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Nightclub / DJ
Video game console
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Head massage
Makeup services
Manicure
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
First aid kit
Infirmary
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Additional bathroom
Housekeeping
Private balcony
Minibar
Flatscreen TV
Complimentary toiletries
Hair dryer
Room service
Safe
Telephone
VIP room facilities
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Lagoon View
Great View
Languages Spoken
English, Spanish
Hotel links
Special Offer:JANUARY SUPER SALE

Location

Full view
81Good for walkers
Grade: 81 out of 100
27Restaurantswithin 0.5 km
2Attractionswithin 0.5 km
15254Reviews1780Q+A100Room tips
Traveller rating
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Traveller safety
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Popular mentions
JEF wrote a review Yesterday
Eastlake, Ohio3 contributions3 helpful votes
The hotel is nice. The food is basically the same in all restaurants. Power was out from 9:30am to 7:30pm Sunday. No elevators working. We were on the 7th floor. This was all inclusive but some wines were an extra charge. Be careful if you have fish allergies in the Lemon Tree.
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Date of stay: January 2022Trip type: Travelled with friends
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Tammy S wrote a review Aug 2021
Fort Smith, Arkansas8 contributions8 helpful votes
Hotel's Favourite
I was looking for a relaxing first trip to Mexico and found it in the quiet serenity of Paradisus Cancun. I upgraded my room to a junior suite and received the benefit of "The Reserve" amenities, including all the perks of an all-inclusive, an upgraded room, cabana rental, adults-only pool area, AND a personal concierge (Rafael). My room had a beautiful ocean view, comfy bed, walk in shower with rain showerhead, and a gorgeous soaker tub. Rafael took care of my reservations: dinner, spa, and antigen testing. He ensured my minibar was stocked with my favorite beverages and provided gracious and helpful service throughout my stay. He also stayed connected to check on me in case there were anything additional I needed. Dinner each day was a treat but my favorite dinner spot was Mole, where the entree of roasted pork leg was only upstaged by the dessert (coconut cream with chocolate crumble). A close second would be Capella which served a tiramisu that was beyond delicious. Yes, I ate dessert at every meal. :) Now for the negatives: I did not enjoy the breakfast buffet. Thankfully there were so many other options for food throughout the day and night that it did not dampen my overall enjoyment of the resort. Check-in took quite a bit longer than I expected. It was a little confusing not knowing where to stand (or sit) while waiting for someone to assist me, but someone eventually came over and let me know that there were two other groups ahead of me. Also, one of the staff came and offered me a beverage while I waited to check in (now THAT is what I like to see - lol). Just a word of advice: be sure to bring plenty of smaller bills for gratuities. The staff are super attentive and you want to be sure to reward them for that premium service.
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Date of stay: August 2021
Value
Cleanliness
Service
3 Helpful votes
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Response from Paradisus Cancun, Owner at Paradisus Cancun
Responded 30 Aug 2021
Dear tammys318, It is a pleasure for me to read the good comments you have shared with the traveling community. We greatly appreciate your thank the efforts of our collaborators, for us, there is no greater reward than creating unique and unforgettable experiences. Please do not hesitate to return with us in the future and relive the great wonders that we have to offer. Best regards, Guest service management
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Rayven K wrote a review Yesterday
1 contribution
I am not the type to write reviews but I had to for the experience we had. This resort was beyond beautiful and clean. Staff was exceptional, our favorite was Victor Rodriquez, he took care of us twice at the cabanas and he made sure we had a great time. There was always someone around if you needed help. I even lost my work laptop and they found it for me a day later lol. COVID testing is fast and inside the resort. Buffet food was good, the themed restaurant foods were okay. But the service was exceptional. I would come back just for that.
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Date of stay: January 2022
Location
Service
Sleep Quality
Room Tip: Back side of the hotel has the beach views but louder because most people choose those. Front...
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Response from Paradisus Cancun, Owner at Paradisus Cancun
Responded today
Dear rayvenk2022, Thanks for sharing your experience! We could not be happier to read that you found our staff very warm and helpful, these for sure, will motivate them even more. It is incredible to see how much you enjoyed your stay at Paradisus and that our facilities and services lived up to your expectations. We are going to share a copy for the outstanding review you share with us with our staff. We hope to have the honor to welcome you back soon, as our goal is to make every moment you have here at Paradisus, the most wonderful experience you expect and deserve. Best regards, Guest service center management
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Kelsey E wrote a review 18 Jan
2 contributions
The Paradisus Cancun is a truly beautiful resort. Excellent five star service!! Friendly staff. Great food. Fernando at the Malva restaurant made sure our family was well taken care of with his personal attention to us.
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Date of stay: January 2022Trip type: Travelled with family
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Response from Paradisus Cancun, Owner at Paradisus Cancun
Responded yesterday
Dear kelseyeg14, Thanks for sharing your experience! We could not be happier to read that you found our staff very warm and helpful, these for sure, will motivate them even more. It is incredible to see how much you enjoyed your stay at Paradisus and that our facilities and services lived up to your expectations. We are going to share a copy for the outstanding review you share with us with our staff. We hope to have the honor to welcome you back soon, as our goal is to make every moment you have here at Paradisus, the most wonderful experience you expect and deserve. Best regards, Guest service center management
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Emily E wrote a review 18 Jan
1 contribution
I cannot speak highly enough about the staff. Every meal we were greeted with warmth, kindness, and unbelievable service. They make you feel like nothing less than family. Fernando is so sweet and was the best! We will miss the team when we leave
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Date of stay: January 2022Trip type: Travelled with family
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Response from Paradisus Cancun, Owner at Paradisus Cancun
Responded yesterday
Dear emilyeV4801SG, Thank you for sending us your comments about your most recent experience with us. We are happy to know that the good service, and the excellent services that our collaborators offer, fulfilled your expectations. I would also like to thank you for highlighting the good work of our colleagues. I can assure you that your comments will be share with all of them and we hope that the next time you visit us you give us the opportunity to be your hosts again so you can enjoy once again the great wonders that only Paradisus can offer. Please do not hesitate to contact us for any additional information on your next trip to Mexico. Best regards Guest service center management
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PRICE RANGE
US$266 - US$649 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
gran melia cancun hotel cancun, cancun gran melia, grand melia cancun, melia cancun
FORMERLY KNOWN AS
Royal Service at Paradisus Cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
678
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Frequently Asked Questions about Paradisus Cancun
Which popular attractions are close to Paradisus Cancun?
Nearby attractions include Club 91 (0.4 km) and Extreme Games Cancun (0.2 km).
What are some of the property amenities at Paradisus Cancun?
Some of the more popular amenities offered include a swimup bar, an on-site restaurant, and a lounge.
Which room amenities are available at Paradisus Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Paradisus Cancun?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Paradisus Cancun?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Paradisus Cancun?
Conveniently located restaurants include Restaurante Careyes, Chambao Cancun, and Tora Cancún.
Are there opportunities to exercise at Paradisus Cancun?
Yes, guests have access to a fitness centre, an outdoor pool, and a sauna during their stay.
Does Paradisus Cancun have airport transportation?
Yes, Paradisus Cancun offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Paradisus Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Paradisus Cancun offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Paradisus Cancun?
The staff speaks multiple languages, including English and Spanish.