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Paradisus Cancun

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Traveller (9397)
Pool & Beach (1957)
Room & Suite (1334)
Overview
Hotel website
Boulevard Kukulcan Km 16.5, Cancun 77500 Mexico See on map
AMENITIES
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4.5 Star accommodation
Additional information
Visit Hotel Website
Offers from Paradisus Cancun
Hotel deals
Reviews (11,088)
Filter reviews
7,040 results
Traveller rating
4,283
1,713
660
194
190
Traveller type
Time of year
LanguageEnglish
More languages
4,283
1,713
660
194
190
Show reviews that mention
All reviewsmarket grillroyal servicemoleblue agavefamily conciergebali bedsavenue barnaos restaurantyhi spakids zonemain pyramiddinner reservationspersonal butlerocean viewsushibutler servicetacos
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1 - 5 of 7,040 reviews
Reviewed yesterday via mobile

We had fun this weekend, we visited Paradisus Cancun for the first time. Our overall experience was good. Check in: Enough people doing check ins. We did an early check in so when we went back to get room key and we werent offered someone...More

Thank Wanderer797787
Hotel's Favourite
Reviewed 17 July 2018

I stayed at this hotel with my mom for a quick 4 day getaway. I highly recommend if you are traveling without children, to upgrade to the royal service. It is worth every penny! Not to mention, the staff is what makes this place brilliant!...More

3  Thank Caitlyn_Alexandra
Response from Jair P, Gerente at Paradisus CancunResponded 17 July 2018

Dear Caitlyn_Alexandra For us your comments are great joy, through this platform, we can know that our team is on the right path in the pursuit of perfection. That is why we thank you for the comments you have left us, I can assure you...More

Reviewed 2 days ago

Location was fabulous. Seaweed was a lot. Everything exceptional except housekeeping did not clean room after day 1. Even tipped good on day 1. Guess I should not do that next time. Beautiful beach. Also no a/c ootside of rooms - only in some restaurants....More

Review collected in partnership with Meliá Hotels International
Thank l0riann7
Response from Jair P, Gerente at Paradisus CancunResponded yesterday

Dear l0riann7 On behalf of all who make this great team I want to thank you for share your comments, It's an honor for us be part of the greatest memories that you have from this place. I want to take this opportunity to tell...More

Reviewed 4 days ago via mobile

Visited Paradisus cancun with a group of girlfriends for a Bachelorette weekend. We paid for the Royal Service. Totally worth it! The hotel was extremely accommodating and I definitely felt the experience was elevated compared to my previous all-inclusive vacations. Jesus was our groups butler!...More

Thank Vauneeka L
Response from Jair P, Gerente at Paradisus CancunResponded 3 days ago

Dear Vauneeka L On behalf of all who make this great team I want to thank you for share your comments, It's an honor for us be part of the greatest memories that you have from this place. I want to take this opportunity to...More

Reviewed 4 days ago via mobile

Its our first time in Cancun and we decided to stay at the paradisus. We booked a junior suite ocean view with family concierge. Our butlers were Sandra and Alexander. The hotel is very very clean everyone we encounter was super friendly and helpful. Alexander...More

Thank SarahYoussef
Response from Jair P, Gerente at Paradisus CancunResponded 3 days ago

Dear SarahYoussef Thank you for this review. For us the opinion of our guests is the most valuable thing we have. We always try to meet the expectations of our guests. Comments like this help us to know what we can improve and what we...More

View more reviews
About
Description
Timeless luxury with an avant-garde flair evocative of an ancient Mayan civilization; lavish architecture that rises into the sky and slips back into the sandy Cancun shore. Gran Melia Cancun Resort is a 5-star, ...More AAA 4-diamond beachfront resort, voluminous as it is elegant, decadent as it is distinguished. Gran Melia Cancun's five majestic pyramids decorate this timelessly-tropical scene, revealing a backdrop of the Caribbean Sea. Four spectacular pools, luxurious guestrooms, dining and the hotel's renowned YHI Spa, one of the most prestigious in the world, are only a taste of a bold collection of services and amenities offered at this sleek, seductive and luxurious Cancun resort paradise. Positioned, carefully, in Cancun's Hotel Zone, Gran Melia Cancun luxury hotel is within 5 minutes from the city's premier shopping centers, 15 minutes from the International Airport, and immediate proximity to the downtown and many exciting entertainment venues. A 9-hole, par 3 executive golf course, three lavish pools, and the signature YHI Spa offer the discerning guest a definitive means to leisure. Experience a hotel that radiates the beauty of the Yucatan Peninsula, and the privilege and compassion of Gran Melia, premiere Cancun resorts. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Bar/Lounge
Free Parking
Free Internet
Spa
Breakfast included
Adult pool
Air Conditioning
Airport Transportation
Babysitting
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Golf course
Hot Tub
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Outdoor pool
Refrigerator in room
Tennis Court
Wheelchair Access
Free High Speed Internet (WiFi)
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
GreenLeaders Silver level
Certificate of Excellence
Hotel Style
Business
,
Family
,
Romantic
,
Luxury
,
Top resorts Hotels
,
On the Beach
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Hotel class
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
GreenLeaders Silver level
Certificate of Excellence
Contact Information
Hotel Style
Business
,
Family
,
Romantic
,
Luxury
,
Top resorts Hotels
,
On the Beach
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
678
Price range
US$216 - US$648 (Based on Average Rates for a Standard Room)
Also Known As
Gran Melia Cancun Hotel Cancun
,
Cancun Gran Melia
,
Grand Melia Cancun
,
Melia Cancun
Location
Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Hotel class
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
GreenLeaders Silver level
Certificate of Excellence
Contact Information
Hotel Style
Business
,
Family
,
Romantic
,
Luxury
,
Top resorts Hotels
,
On the Beach
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
678
Price range
US$216 - US$648 (Based on Average Rates for a Standard Room)
Also Known As
Gran Melia Cancun Hotel Cancun
,
Cancun Gran Melia
,
Grand Melia Cancun
,
Melia Cancun
Location
Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Photos
Traveller (9,397)
Pool & Beach (1,957)
Room & Suite (1,334)
Dining (852)
Family and Play Areas (123)
Amenities (88)
Business Centre & Event Rooms (35)
Nearby
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The White Box
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Nearby AttractionsSee all 796 attractions in Cancun
Mayan Museum of Cancun
2,073 reviews
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Questions & Answers
Ask a question
Stephanie S
18 September 2018|
Answer
Response from Katina M | Reviewed this property |
Hi Stephanie ,are you getting the royal service or are in the regular part of the resort?If you’re royal service your buttler will do anything u want and need if you’re not than once you arrive have in mind your top 3... More
0
Votes
1fablife1
13 September 2018|
AnswerShow all 4 answers
Response from Nav1go | Reviewed this property |
We didn't take any significant issue with the food. The options at the breakfast buffet are quite good. We enjoyed Mole, Bana and Market Grill particularly for dinner. The weak link was lunch - burgers and hot dogs dry... More
1
Vote
dmangam
10 September 2018|
Answer
Response from Brooklynite_Abroad | Reviewed this property |
Do yourself a favor and do not opt into the all inclusive package. This is not a Paradisus you are used to. This is a Gran Melia that was converted into a Paradisus a few years ago and is still not at all at a Paradisus... More
-1
Votes
Room Tips
"Get an ocean view"
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"ocean view!"
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"Tip the staff"
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"you must get a sea view balcony"
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