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Sandos Cancun Luxury Resort

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3,937 Reviews from our TripAdvisor Community

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There are newer reviews for Sandos Cancun Luxury Resort
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Showing 2,817: English reviews
Reviewed 25 June 2016 via mobile

We had a great time - the place is so clean and we felt safe. The staff is amazing and so attentive. We miss Felix the DJ and Jaybo, the bar tender! We would defiantly visit again 😉 It's a friendly atmosphere. My daughter enjoyed the beach and pools. She had an amazing time and would go again! She also...

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Helpful?
Thank Sharon S
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear Sharon S, First of all, on behalf of Sandos Cancun Luxury we would like to thank you for taking the time to write a detailed review about your recent stay in our resort. It's very important for us to let our future guests know they're about to experience the most luxurious resort in Cancun. It's also pleasant for us...

Reviewed 24 June 2016 via mobile

This hotel is awesome!! The DJ Felix at bar one is fantastic!! great beaches and pool. Parasailing was a great experience and the food here was delicious. there is not enough night life in my opinion. some nights the events are better than others.

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1Thank Kassie K
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear Kassie K, We absolutely appreciate your positive feedback and your five star review to our very privileged resort, Sandos Cancun Luxury. It's pleasant for us to hear you had a fantastic experience and you will come back once again in the near future. It's also good to know everything your experience was beyond perfect and all our facilities were...

San Francisco, California
Reviewed 23 June 2016

My wife and I enjoyed a week at this property in May, and overall it was a good experience. The good: food ranged from decent to good, I always enjoy the all-inclusive aspect. The pools were very enjoyable, the staff competent and attentive. The gym was quite well set up, the beach was nice and the ocean a fantastic temperature...

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1Thank Crjcarr
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear Crjcarr, On behalf of Sandos Cancun we would like to thank you for choosing our resort as your host on your recent gateway. It was a pleasure receiving you and we appreciate that you have taken the time to share your detailed experience with future guests. We're glad to know you had a wonderful experience and you were able...

Pembroke Pines, Florida
Reviewed 23 June 2016 via mobile

I was at Sandos for 3 nights, rooms very clean, staff very friendly, check in & out very smooth, food can improve, wish they have more Mexican dishes. Need more entertainments during the evening.. Overall I will recommend this hotel great location, on the beach fast friendly crew ..

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Thank kluna40
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear kluna40, Sandos Cancun Luxury would like to thank you for taking the time to write a positive review about your recent stay in our resort. We're very glad to know you had a wonderful experience and we were able to exceed all your high expectations as in restaurants and our Total Gourmet Experience, sumptuous rooms, marble covered facilities, infinity...

Reviewed 22 June 2016 via mobile

My partner and I booked a 6 night stay at Sandos from June 16th-22nd for a nice getaway and to celebrate my birthday. When we arrived at the resort we were first in line to check in along with two other couples behind us. The concierge completely ignored us, but offered champagne to the others waiting in line. So far...

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4Thank Nick H
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear Nick H, First of all, we would like to thank you for taking the time to write a detailed review about your experience. There seems to have been a number of aspects in your review which are very atypical and not reflective of our brand experience; It's unfortunate to know your experience was marred by this and assure you...

Chicago, Illinois
Reviewed 21 June 2016

I went here for a wedding recently and it was very clean, gorgeous beach and the staff were very friendly! Reyna Hernandez was our waitress for the majority of our trip and she was very attentive and has a great personality which made our stay that much better! Very appreciative of that. I would definitely go back!

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Helpful?
Thank candicemarie4
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear candicemarie4, First of all, Sandos Cancun Luxury would like to kindly thank you for taking the time to write a positive feedback about our privileged resort. It's pleasant for us to know you had a wonderful experience in your recent stay and you truly enjoyed most of our facilities and you were part of some of the amazing activities...

Reviewed 20 June 2016 via mobile

Sandos cancun has a boutique hotel feel and caters to you hand and foot. The bar beach service is fast and efficient. The rooms are big and decorated beautifully. The pool area and beach are stunning. Only problem I had with the hotel was their take on gastronomy. At this specific point in time (June 2014) they were trying out...

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Thank Kristen G
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear Kristen G, Sandos Cancun Luxury would like to thank you for taking the time to write a review about your stay in our resort. We continuously strive to provide a unique and memorable stay to each one of our guests; therefore your feedback is very important to us and rest assure that we will work on the opportunity areas...

Reviewed 19 June 2016 via mobile

Overall nice complex, rooms comfortable size, clean. Not much entertainment though, if any. Music not very representative of all types. For example nothing but house at the pools, electro house. Surprisingly no soul, reggae, RnB, nothing up to date. Very boring in the evening. Very rude disrespectful member of staff named Erica who speaks to you as if you are...

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3Thank BrendaRea
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear Ms. BrendaRea, On behalf of Sandos Cancun Luxury Resort we appreciate the time you have invested on writing a review of your experience. Regarding to your overview and your comments, please be certain that this situation does not meet the usual standards from our resort and that we are taking action to prevent reoccurrences like this in the future....

Highlands, New Jersey
Reviewed 19 June 2016

Just returned from a week at Sandos Cancun and I must say it completely lived up to the reviews I had read prior to travel. The staff was so nice, polite and accommodating. Room was clean, with great air conditioning and always done on a timely basis. Top shelf liquor in the bars. Only three restaurants however excellent in food...

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1Thank David M
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear David M, On behalf of Sandos Cancun Luxury we would like to thank you for choosing us as your destination resort. It was a pleasure receiving you and we appreciate that you have taken the time to share your experience. It's our pleasure to know that your stay was a wonderful one while you were impressed with our service,...

Reviewed 18 June 2016 via mobile

Was my first time visit cancun. When I got in the hotel Sandos I was impress. They ofer you good service the people who work in Sandos are really nice in especial Moses who work in the bar, Veronica who work in the entertainment area they have activities what and make you have more fun. I have a bless what...

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Helpful?
Thank Maru T
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear Maru T, Sandos Cancun Luxury wants to say thank you for taking the time to share such a detailed overview of your stay. Our guest’s feedback is truly appreciated in our constant commitment to provide excellence. It's pleasant for us to read that you have enjoyed our staff’s attentive service and main facilities. We also truly hope you can...

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Beachfront
  • Restaurant
  • Free Parking
  • Spa
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Tennis Court
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
A refined and yet welcoming sense of personal service pervades Sandos Cancun Luxury Experience Resort. Our guests enjoy an intimate setting on the sands of Cancun, combining a great all inclusive Total Gourmet Experience with pleasure and relax in 187 rooms, 26 suites. The visitors may enjoy a world-class spa with fitness center, two fine-dining restaurants, three tiered pools, and the Caribbean beach with private cabanas and beachside attendants. ... more   less 

Additional Information about Sandos Cancun Luxury Resort

Address: Boulevard Kukulcan Km 14 Manzana 53 Lote 37 1 | Hotel Zone, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: €260 - €836 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sandos Cancun Luxury Resort 4*
Number of rooms: 213
Reservation Options:
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Hotel Style:
#5 Family Hotel in Cancun
#12 Romantic Hotel in Cancun
#13 Business Hotel in Cancun
#21 Spa Hotel in Cancun
#26 Top resorts Hotel in Cancun
#27 Luxury Hotel in Cancun
#27 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Sandos Cancun Luxury Resort staff and other travellers.
243 questions
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Questions? Get answers from Sandos Cancun Luxury Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose higher rooms. Avoid pool view with a/c system of next door hotel.”
  • Snacks, Tequila and a bottle of Red wine waiting for you...
  • Comfy King size bed and oversized pillows
  • Fully stocked mini bar -soda, alcoholic beverages, coffee maker, and a variety of snacks
  • Partial Ocean View from Balcony
 of 5 bubbles bmcarandang, 23 Mar 2017 | Read review
“Try all the restaurants they are all good”
 of 5 bubbles greyhoundsonly, 17 Mar 2017 | Read review
“I was on the second floor poolside but very little noise.”
 of 5 bubbles fredgU6232SU, 17 Mar 2017 | Read review
“Higher floors have less noise”
 of 5 bubbles TatyanaN308, 16 Mar 2017 | Read review
“They do have balcony rooms that look out on the ocean”
 of 5 bubbles pinkie992003, 16 Mar 2017 | Read review
5 of 5