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Sandos Cancun Luxury Resort

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Sandos Cancun Luxury Resort
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3,861 Reviews from our TripAdvisor Community

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There are newer reviews for Sandos Cancun Luxury Resort
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Showing 2,752: English reviews
Reviewed 28 May 2016

Take the last two words off their name-- this place is NOT Luxury and NOT a resort. It is advertised on their WEB site as Adult ONLY-- it is not. It is advertised as luxury, which it CERTAINLY is not. Our room was smelly, damp, and moldy, which was likely the result of the air conditioner which leaked (closer to...

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2Thank Larry L
Rotterdam, New York
Reviewed 27 May 2016

Just returned from our THIRD stay at Sandos Cancun.I traveled with my young adult daughter. Each time we have a better experience. Our room was a suite which afforded us a panoramic view facing north. We could see the lagoon side as well as the beautiful sea and sun rises.Housekeeping is outstanding here! The room was spotless and the beds...

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4Thank longoverdue
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear longoverdue, On behalf of Sandos Cancun Luxury we would like to thank you for such kind comments about your third stay in our resort, we absolutely appreciate your positive feedback. It's very pleasant for us to know you had an overall amazing experience once again enjoying most of our renewed facilities with us and we were able to exceed...

milwaukee, wisconsin
Reviewed 26 May 2016

Loved everything. Beautiful beach, outstanding service, great food. Great spot for a beach vacation. Excellent staff who helped with some small issues. Spa service was very much worth it. Highly recommend this resort. This is a smaller place amongst many huge hotels.

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Thank binkysmom
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear binkysmom, On behalf of Sandos Cancun Luxury we would kindly like to thank your for such nice comments about our resort and also for giving us 5 stars. It truly means quite a lot for us to hear positive comments about our facilities and our resort from our guests and their recent experiences with us, we have a very...

Marathon, Florida
Reviewed 26 May 2016

My husband and I arrived and greeted promptly and were given a tour of all the hotel amenities as well as introducing us to the staff. The food was fantastic and our room was beautiful! We are member of the elite VIP travelers so we also were treated with extra care in case some of you are members as well....

Review collected in partnership with this hotel
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Thank mhavinfun7
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear mhavinfun7, On behalf of Sandos Cancun Luxury Resort we would like to thank you sincerely for being one of our loyal guests and for taking time to share your experience with other travelers and guests. We are delighted to know that all the staff has been able to contribute to making your stays with us memorable. We work really...

Reviewed 26 May 2016

This was one of the best trips I have had. Staying at the Sandos Cancun resort was by far on of the best vacation experiences. The staff such as our pool waitress Reyna who always had a smile and took care of our needs day in and day out. The entertainment staff Liz, Veronica and our DJ Felix kept us...

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Thank Ryan W
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear Ryan W, Sandos Cancun Luxury would like to thank you kindly for your wonderful review about our resort and taking the time to share your experience with our future guests and readers. We are glad you found your room to be comfortable and spacious as well as our facilities and main areas. We are proud to provide a high...

Orlando, Florida
Reviewed 25 May 2016

Overall I loved the hotel. The only very disappointing thing was not being able to enjoy the balcony due to the men hanging on ropes directly in front of my balcony or on either side of our balcony. There was no way we could take an afternoon nap or just relax on our vacation with all the hammering every day!...

Review collected in partnership with this hotel
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2Thank lorimac15
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear lorimac15, Sandos Cancun Luxury would like to thank you for choosing us as your destination resort as well as your review. Our guests' comments and thoughts are highly important for us as we take them as a great opportunity to keep improving every time. It's unfortunate to know about the noise of the renovations, the process is going very...

Rockville, Maryland
Reviewed 25 May 2016

I just returned from my 5 day 4 night stay at Sandos Cancun. Being a first time all-inclusive resort traveler, this has been a great one! Food was awesome, with Zengo buffet providing a variety of visually appealing and tasty selections. Gaijin hibachi is nice but I didn't think the food was as good as the Zengo buffet or the...

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1Thank angela5794
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear angela5794, Sandos Cancun Luxury would like to thank you for your recent stay in our property and also for taking the time write a review about your recent stay. It's gratifying for us to know you were able to enjoy most of our facilities and the staff was attentive enough and they left a great impression on you. We...

Colorado Springs, Colorado
Reviewed 24 May 2016

This is a hard resort to rate. I have been an RCI member for over 17 years and I have always been treated with respect and honesty! However, at this resort, if you are not a Sandos owner, they disregard you. I want to make sure I express the positive along with the negative. So bear with me and I...

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3Thank 203andrea5
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear 203andrea5, We are sorry to know your experience was not as good as you expected and you had some inconveniences. We arrange transportation services to all our guests, it does not depend on the agency or if guests are members, as the shuttle service is from our co-company and our transportation confirmations are strictly monitored. As in for the...

Southbridge, Massachusetts
Reviewed 24 May 2016 via mobile

My sister just had her destination wedding here and it was nothing less than perfect. The staff was always very friendly, the food was great, the drinks we strong and delicious, and the resort was very clean! We had the rehearsal dinner at the hibachi restaurant and our chef, Wilberth, was so funny and entertaining! Our hair and make up...

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Thank Karla E
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear Karla E, First of all, Sandos Cancun Luxury would like to kindly thank you for your preference and for choosing us as your destination resort. We would also like to thank you for taking the time to write such positive review about your sister's wedding. We're very glad to know we were able to exceed your high expectations and...

Reviewed 23 May 2016

This is the second time I've been here and they've been great times!!! The resort is really nice, food is good but sometimes a little slow. The hibachi is my favorite and the buffet is always good (Changes food style everyday.) Plenty of liquor to choose from. Beers were decent (Tecate light, Dos Equis lager & amber. You can get...

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1Thank rich w
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear rich w, We absolutely appreciate your five star review, preference and kind comments about your recent stay for the second time in our very privileged resort, Sandos Cancun Luxury. It's pleasant for us to know you have had marvelous experiences in our resort and it gets better every time; We are always trying our hardest as in service, quality...

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Beachfront
  • Restaurant
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Tennis Court
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
A refined and yet welcoming sense of personal service pervades Sandos Cancun Luxury Experience Resort. Our guests enjoy an intimate setting on the sands of Cancun, combining a great all inclusive Total Gourmet Experience with pleasure and relax in 187 rooms, 26 suites. The visitors may enjoy a world-class spa with fitness center, two fine-dining restaurants, three tiered pools, and the Caribbean beach with private cabanas and beachside attendants. ... more   less 

Additional Information about Sandos Cancun Luxury Resort

Address: Boulevard Kukulcan Km 14 Manzana 53 Lote 37 1 | Hotel Zone, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: €262 - €662 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sandos Cancun Luxury Resort 4*
Number of rooms: 213
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, BookIt.com, Orbitz, Travelocity, Cheap Tickets and Jetsetter so you can book your Sandos Cancun Luxury Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#5 Family Hotel in Cancun
#12 Romantic Hotel in Cancun
#13 Business Hotel in Cancun
#21 Spa Hotel in Cancun
#26 Top resorts Hotel in Cancun
#27 On the Beach Hotel in Cancun
#27 Luxury Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Sandos Cancun Luxury Resort staff and other travellers.
240 questions
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Questions? Get answers from Sandos Cancun Luxury Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“south side of hotel better right now due to construction. Not all rooms have balconies.”
 of 5 bubbles 969warrend, 23 Feb 2017 | Read review
“the higher the better…….”
 of 5 bubbles kbauche, 23 Feb 2017 | Read review
“Just request higher floors on ocean side!”
  • Valentines suprise!
 of 5 bubbles tlc2112, 22 Feb 2017 | Read review
“Not all rooms have balconies.”
 of 5 bubbles lisafj, 22 Feb 2017 | Read review
“Not sure, rooms are nice, but the noise is terrible.”
 of 5 bubbles KTraverse, 21 Feb 2017 | Read review
5 of 5