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Sandos Cancun Luxury Resort

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Sandos Cancun Luxury Resort
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3,862 Reviews from our TripAdvisor Community

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Showing 2,753: English reviews
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Calgary, Canada
Reviewed today NEW

Stayed at this resort for a week in Feb. 2017. From the beginning we were very impressed with this place. Initially upon arriving, we were presented with cold champagne, cool towels and a beautiful rose. Our room was not quite ready but they were able to get us into it before the 1500 check in which we appreciated. We changed...

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Helpful?
Thank ALynne16
Canton
Reviewed yesterday NEW

we got a great deal to stay here 3 days, 4 nights. I've been to other Cancun resorts, and this was among the nicest. JW Marriott was nicer, but not all inclusive and much more expensive. The staff was very friendly and accommodating. We had to go to the timeshare presentation as part of the deal, but it wasn't too...

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Helpful?
Thank Warren D
Delta, BC
Reviewed yesterday NEWvia mobile

I am at the resort, checked in yesterday. Paid for an upgrade to a room with balcony. Worth the extra $, the room is nice and the view of the pool and ocean is beautiful. The problem is the bathroom and the noise. The bathtub is unusable, it has been painted and the paint is peeling off, the shower handle...

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Helpful?
2Thank AnickE
Saskatoon, Canada
Reviewed yesterday NEW

We stayed at the Sandos from Feb 12-22, 2017. The staff was very friendly and provided great service. The food was delicious - the chef impressed us with the variety of choices and his his attention to detail. We thoroughly enjoyed the nightly entertainment ...especially Dana Kennedy who engaged the crowd with her beautiful voice and energy !! We spent...

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Helpful?
Thank kbauche
Montreal
Reviewed yesterday NEW

What can I say about this hotel than everything was just perfect! Upon our arrival, we were greeted with champagne and wet towel to freshen up. Some people got roses, I did not but that did not bother me at all. Perhaps they had just run out. Seemless check in. We were brought to our room, 431, which was absolutely...

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1Thank bibi265
Carleton Place, Canada
Reviewed yesterday NEW

We are staying at this resort right now and I can say that this resort is very clean, all the landscaping and pathways, gardens, colors are wonderful, easy resort to navigate and the staff is super friendly and helpful. We are a family of 6 with (2) 17yr olds, (2) 21yr olds and we are 45+ and there is something...

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Helpful?
Thank CP8647
Lyons, Oregon
Reviewed 2 days ago NEW

We was so amazed when we showed up to find they gave us the room we requested high up on ocean side........what a view we had over looking the pools and the ocean. The staff was so friendly especially Veronica Chavez and a young man on the beach named Jacet. We used the spa and really enjoyed the massages! Just...

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Helpful?
Thank tlc2112
Web Relations C, Director General at Sandos Cancun Luxury Resort, responded to this review

Dear tlc2112, It truly means a lot for all of the Sandistas and I to receive such kind comments and five star reviews, since we try really hard to exceed our special guests' expectations prior to their arrival, making sure their requests are taken into consideration, always depening on occupancy and availability. We for sure, are going to share your...

Midwest
Reviewed 2 days ago NEWvia mobile

There are great things and a couple of okay things for this resort. We booked a six night stay and had a deluxe room. Sandos is intimate and has an upscale feel. If you like quiet and aren't looking for a party environment, this is a nice choice. 20 minutes from the airport and safe area. Great aspects: the beach...

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Helpful?
1Thank cdog612
Web Relations C, Director General at Sandos Cancun Luxury Resort, responded to this review

Dear cdog612, Firstly, allow me to thank you enough for writing down your memories of your overall experience at Sandos Cancun. It's sincerely pleasant for all of us to receive such honest and detailed reviews, since we get to know all the aspects of our guests' experiences throughout their stay to know where we need to improve and also take...

Toronto, Ontario
Reviewed 2 days ago NEW

I have no complaints. The resort is clean, the staff are great and the food was awesome! Shout out to the beach waiters, Erik, Sergio, etc and the great staff at St. Trop restaurant! Had my birthday and the staff made sure I had a great one! I had birthday cake twice! The Japanese restaurant decorated the table and chair...

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Helpful?
Thank lisafj
Web Relations C, Director General at Sandos Cancun Luxury Resort, responded to this review

Dear lisafj, Thank you very much for sharing your best impressions of Sandos Cancun. Your positive feedback has increased our motivation to keep improving day by day. Your comments and recommendations have been shared with the departments involved, as we will be all waiting for you to pamper you once again and provide you the best personalized service. Don't doubt...

DC
Reviewed 3 days ago NEW

This is a nice, though somewhat run-down property compared to other places we have stayed in Cancun. It is a smaller property (200 rooms) and most do not face the water, so if you want oceanfront, you should probably look elsewhere. The staff is lovely; they actually seem to care and were unfailingly cheerful and polite. Unfortunately, there was ongoing...

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Helpful?
2Thank KTraverse
Web Relations C, Director General at Sandos Cancun Luxury Resort, responded to this review

Dear KTraverse, First of all, please allow me to personally thank you for letting us know the details of your own experience. We are deeply sorry to hear your experience was somehow marred by the circumstances you're pointing out, as being told, the construction noise; Indeed, our resort has been going through most minimal renovations for over a month, but...

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Beachfront
  • Restaurant
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Tennis Court
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
A refined and yet welcoming sense of personal service pervades Sandos Cancun Luxury Experience Resort. Our guests enjoy an intimate setting on the sands of Cancun, combining a great all inclusive Total Gourmet Experience with pleasure and relax in 187 rooms, 26 suites. The visitors may enjoy a world-class spa with fitness center, two fine-dining restaurants, three tiered pools, and the Caribbean beach with private cabanas and beachside attendants. ... more   less 

Additional Information about Sandos Cancun Luxury Resort

Address: Boulevard Kukulcan Km 14 Manzana 53 Lote 37 1 | Hotel Zone, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: €262 - €662 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sandos Cancun Luxury Resort 4*
Number of rooms: 213
Reservation Options:
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Hotel Style:
#5 Family Hotel in Cancun
#12 Romantic Hotel in Cancun
#13 Business Hotel in Cancun
#21 Spa Hotel in Cancun
#26 Top resorts Hotel in Cancun
#27 Luxury Hotel in Cancun
#27 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Sandos Cancun Luxury Resort staff and other travellers.
240 questions
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Questions? Get answers from Sandos Cancun Luxury Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“south side of hotel better right now due to construction. Not all rooms have balconies.”
 of 5 bubbles 969warrend, 23 Feb 2017 | Read review
“the higher the better…….”
 of 5 bubbles kbauche, 23 Feb 2017 | Read review
“Just request higher floors on ocean side!”
  • Valentines suprise!
 of 5 bubbles tlc2112, 22 Feb 2017 | Read review
“Not all rooms have balconies.”
 of 5 bubbles lisafj, 22 Feb 2017 | Read review
“Not sure, rooms are nice, but the noise is terrible.”
 of 5 bubbles KTraverse, 21 Feb 2017 | Read review
5 of 5