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The Royal Cancun All Suites Resort

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#25 of 181 Hotels in Cancun
Certificate of Excellence
GreenLeadersGold level
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The Royal Cancun All Suites Resort
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1,972 Reviews from our TripAdvisor Community

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There are newer reviews for The Royal Cancun All Suites Resort
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Showing 1,622: English reviews
Greenwich, Connecticut
Reviewed 13 January 2016

The beach was great for the kids to play while the adults relaxed and observed without worrying because its a shallow calm beach. The Villas were fully equipped and big perfect for the family to stay comfortably felt like a home away from home. The service and food was excellent. Will be returning with my family it was a great...

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Helpful?
Thank Astrid R
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear Astrid R, Thank you for taking time to post about The Royal Cancun. We are pleased to learn you liked our spacious rooms and our dining options. It is also wonderful to read that our service met your expectations. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

Linn Creek
Reviewed 12 January 2016 via mobile

Perfect family resort. The beach and calm water make the perfect play area for kids of all ages. Attentive, courteous staff. Large comfortable suites. We were happy with everything about this resort. We will definitely book here the next time we vacation in Cancun!

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Helpful?
Thank Pam B
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear Pam B, Thank you for taking the time to review your stay at The Royal Cancun. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. We are glad to hear you liked our spacious and comfy rooms and had a pleasant stay with us. We...

Minneapolis
Reviewed 11 January 2016

The resort was neat, clean and the staff was friendly. The all inclusive requires a key and a receipt (chance to tip) for everything. All inclusive concept is not what we have experienced throughout Mexico. We all had wrist bands but that apparently did nothing. There is a stocked refrigerator in the room. We had 5 people and we got...

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Helpful?
Thank SKLTD
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear SKLTD, Thank you for taking time to post about your recent stay at The Royal Cancun. We are glad to know you liked the cleanliness of our facilities and the friendliness and hospitality provided by our staff. I am passing along your comments to the appropriate channels so we may find ways of improving our service. We look forward...

Lahti
Reviewed 11 January 2016

Sleeping conditions in some rooms are really bad. Pay attention to that when checking-in and require modern airconditions and room away from the street side. In general hotel is in good location and staff are very friendly and service oriented if tipped accordingly. Food in restaurants are okey level. Special mention to breakfast.

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Helpful?
Thank vesal2016
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Hi vesal2016, Thank you for taking time to provide feedback about your recent stay at The Royal Cancun. We are glad to know you liked our staff's service and friendliness and especially enjoyed our breakfast options. We hope to have the chance of welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

Lantzville
Reviewed 10 January 2016

Smaller all inclusive resort with boutique feel. Worth the extra cost for beachfront villa. Food was not good. 2 out of 5 we would rate. Italian restaurant on site was awful. The resort is very well kept, clan, friendly staff and well located on calm beach with great ocean swimming. Would recommend staying here but eat at the sister resort...

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Helpful?
1Thank 42cherieb
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear 42cherieb, Thank you for taking time to post about The Royal Cancun. We are glad to know you liked our well-kept facilities and enjoyed the cordiality of our staff and our strategic location. I am passing your comments to the Food and Beverage Manager so we find ways of improving our service. We look forward to welcoming you again...

Dallas
Reviewed 10 January 2016

All staff -- great! Accommodations pleasant -- especially the larger villas "C" -- well maintained and clean! Bed not as good as at home but we have a tempapedic adjustable bed so that is impossible to beat.

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Helpful?
Thank robertsU9350VU
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear robertsU9350VU, Thank you for taking time to post about our resort. We are happy to read you like our staff's service and our spacious rooms. Thanks for appreciating the cleanliness and good conditions of our facilities. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Best Regards.

Aurora
Reviewed 10 January 2016

It was a nice place. The buffet was not great though. The Italian restaurant on the property was excellent. The amenities were good. Both pools were good and the beach was small but nice. A lot of seating area. Overall good place.

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Helpful?
Thank D4829HNjohne
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear D4829HNjohne, Thank you for taking time to post about your recent stay at The Royal Cancun. We are glad to learn you liked our pools and the beach. It is wonderful to read you enjoyed dining at La Trattoria and overall had a pleasant stay with us. We look forward to welcoming you again during your next visit to...

Hove, England, United Kingdom
Reviewed 8 January 2016

What to say about the Royal Cancun? Where to start? Well this hotel is part of a time share package so many of the guests staying are there on a time share basis. This means there are a certain number of strange rules that had to be complied with such as taking a full inventory of the kitchen contents on...

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Helpful?
Thank Emma W
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear Emma W, Thank you for taking time to post about The Royal Cancun. We are glad you enjoyed our dining options and the service of our staff met your expectations. I am passing along your comments about Manuel and Elizabeth so Management knows that you were happy with their work. We look forward to welcoming you again during your...

Oakville, Canada
Reviewed 7 January 2016 via mobile

We only stayed at this resort for the last 2 nights of our 10 night stay in Cancun and I can certainly see why people like it here. We spent the majority of our trip at the Westin Lagunamar and although not as lux as the Westin this place definitely has it's strong points. The location is not as nice;...

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Helpful?
Thank JoW0527
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear JoW0527, Thank you for taking time to post about our resort. We take pride on our resort's cleanliness and for us is rewarding to learn you've noticed it during your most recent visit. We're glad to learn you enjoyed our comfortable rooms and our staff's cordiality and friendliness. We look forward to welcoming you again during your next visit...

Goddard, Kansas
Reviewed 7 January 2016

We went with a group of 16 and was a little disappointed in the attitude of most of the workers. Always seemed like a forced smile. Couldn't get the bartenders to smile ONE time. For the money, it was a very nice place. I just wouldn't count on the staff to MAKE the trip for you.

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Helpful?
Thank MyConstruction
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear MyConstruction, Thank you for taking time to post about The Royal Cancun. While we are glad to learn you liked our resort, we are disappointed to read your visit didn't exceed your expectations. We are passing along your comments to the appropriate channels in order to improve our service. We hope to have the opportunity of welcoming you again...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Tennis Court
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Dry Cleaning
  • Meeting Rooms
  • Breakfast Available
Official Description (provided by the hotel)
The Royal Cancun(R) All-Suites Resort has breathtaking views, friendly staff and a beautiful beach surrounded by palm trees make this a perfect place for a getaway with the family. The Royal Cancun(R) is located on a privileged beach surrounded by beauty, turquoise colors and a relaxing atmosphere. Mellow down with the sound of palm trees moving with the ocean breeze and have a taste of the Old Mexico and our revered family traditions. Enjoy our fine dining, activities and many other amenities with the All-Inclusive package. ... more   less 

Additional Information about The Royal Cancun All Suites Resort

Address: Kukulcan Boulevard Km 4.5 Hotel Zone | Lotes C2 & C2A, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: €163 - €509 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Royal Cancun All Suites Resort 4*
Number of rooms: 201
Reservation Options:
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Also Known As:
The Royal Cancun Hotel Cancun
International Hotel Cancun
Club International Cancun
International Resort Cancun
International Club Cancun
Hotel Style:
#3 Family Hotel in Cancun
#16 Romantic Hotel in Cancun
#23 Top resorts Hotel in Cancun
#24 Luxury Hotel in Cancun
#25 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Cancun All Suites Resort staff and other travellers.
262 questions
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Questions? Get answers from The Royal Cancun All Suites Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room with beach view excellent choice”
 of 5 bubbles alaursen2016, 7 Dec 2016 | Read review
“Lagoon views rival ocean views.”
 of 5 bubbles reymoore21, 4 Dec 2016 | Read review
“beach front if possible!!”
 of 5 bubbles TexasTraveler1977, 26 Nov 2016 | Read review
“If the ocean vies room is too pricey, try the pool side rooms on the upper floor, so you could may have partial vies of ocean.”
 of 5 bubbles 882junl, 21 Nov 2016 | Read review
“The aircon in our room was like having a jet engine in our room. The 2 bedroom suite was excellent apart from the air con. ”
 of 5 bubbles shanek610, 21 Nov 2016 | Read review
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