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The Royal Cancun All Suites Resort

Travellers' Choice award winner
#25 of 181 Hotels in Cancun
GreenLeadersGold level
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The Royal Cancun All Suites Resort
The Royal Cancun All Suites Resort
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2,126 Reviews from our TripAdvisor Community

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There are newer reviews for The Royal Cancun All Suites Resort
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Showing 1,750: English reviews
Jacksonville, FL
Reviewed 8 April 2016

We stayed in a 2-bedroom, 1-bath suite that had a partial ocean view. The resort was smaller for Cancun and on the more calm side facing north. The unit included a living area, kitchen and patio. Positives: well-maintained and lit, relatively quiet, very family-friendly with activities offered such as bicycling, tennis, basketball, shuffleboard, stand-up paddle board, sunfish sailing, fishing, kayak,...

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Helpful?
Thank kmbmommy
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear kmbmommy, Thanks for the review, and for sharing the experience of your recent family getaway with the TripAdvisor community. We couldn't be happier to hear our guests enjoyed their stay with us. Our villas are the perfect place to spread out and enjoy each other’s company while you’re on vacation. We’ve found that our guests enjoy the added convenience...

Dearborn Helt
Reviewed 8 April 2016

Location alright, staff alright, having to change rooms was frustrating, they do not make it easy or convenient, if you have to move me then be better prepared to do so. Check in staff were terrible, rude and hard to talk to. Check out staff was much friendlier, Good place for family relaxation, FOOD not so good, Room service was...

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Helpful?
Thank hossamh605
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear hossamh605, Thank you for taking the time to reach out to us about your recent stay with us. We appreciate you letting us know your thoughts regarding the check-in process, especially as it relates to our staff's attitude. We apologize if you felt that your needs were not addressed with the care and concern that our guests have come...

Chicago, Illinois
Reviewed 8 April 2016

This was our fourth time to Cancun but first with Royal Resorts. In the past we had stayed at Palace Resorts but chose Royal Cancun because our kids are grown teenagers and we wanted the 2 bedroom unit that Royal Cancun offered at a lower price than other resorts charged for a single room. Plusses: • Spacious clean unit with...

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Helpful?
Thank skihome4
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear skihome4, Thank you for taking the time to write a review about your recent stay at The Royal Cancun. We are happy to hear that you enjoyed your time with us and that your villa was a great place for you to spread out and enjoy yourself on vacation. Regarding your mention of dinner reservations: lately we have experienced...

Marietta
Reviewed 7 April 2016

Nice resort. Very friendly staff. Caters to families. They have a Kids Zone where you can drop off the kids and they can do activities for a few hours. Our kids loved it. However there are not may options for dining, one daily buffet for breakfast, lunch and dinner. One other Italian restaurant that is only open for dinner, and...

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Helpful?
1Thank Charlie P
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear Charlie P, Thank you so much for taking the time to review your stay with us. Feedback from our guests is important to us. We're pleased to hear that you and your family enjoyed your stay and hope that the resort staff made you feel right at home. We apologize if our dining options didn't cover your expectations. I'm...

Reviewed 6 April 2016 via mobile

We have stayed at the Royal Sands with our 3 boys the last 2 years. Thought we would try something new this year and brought along another family with kids. Not as impressed. Accommodations were less than the Sands by far as was the customer service. We made reservations 3 times for the Italian restaurant and once we actually got...

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Helpful?
Thank Josh N
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear Josh N, Thanks for your review and your feedback. We're glad to learn you liked our food and the beautiful beach with virtually no waves with the variety of marine life that we're privileged of having near. We aim to provide the highest levels of satisfaction and we're disappointed to hear we didn't achieve this goal with you. I'm...

Ontario, California
Reviewed 6 April 2016

We've stayed at the Royal Cancun two years in a row and look forward to our next visit! Our first visit was an adult only vacation, which we enjoyed by the beach. Our second visit was with our family, including four children. They loved the resort as much as we did. The kids club was one of their favorite.

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Helpful?
Thank Samantha B
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear Samantha B, Thanks for the review, and for sharing the experience of your recent family getaway with the TripAdvisor community. We couldn't be happier to hear our guests enjoyed their stay with us. We're glad to learn your children had lots of fun at our Kids Club and that you were able to take advantage of so many of...

Stillwater, Minnesota
Reviewed 5 April 2016

This is our second stay at the Royal Cancun, our first time trying the All-Inclusive option. The resort lived up to our expectations as repeat customers and then some! The All-Inclusive option was wonderful and there was usually a good variety of choices. The addition of the Italian restaurant and sports bar was a great idea (although I wish the...

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Helpful?
1Thank Jamey E
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear Jamey F, Thanks for your review, as well as your loyalty. We love hearing from our return guests about their vacation experiences. It sounds like you were able to take advantage of the off-site restaurants included in your REFINE All Inclusive Package and we're glad to read you enjoyed this benefits. You couldn't give us any higher compliment than...

Kenosha
Reviewed 4 April 2016

Gardens are beautiful, condos are clean and nicely decorated, food and restaurants are excellent and all of the people that work or manage them are wonderful. Enjoy the beach parties, the kids activities, and all of the other events that happen at this resort. Good job is done by all.

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Helpful?
Thank peggyg520
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear Peggy, Thank you for taking time to post about our resort. We're happy to read you are satisfied with our service, location and amenities. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

Yorkville, Illinois
Reviewed 4 April 2016

We have come to the Royal Cancun for 15 years and have never been sorry. The facility is clean and safe. The staff is the best from the maids, front desk, pool and beach areas and palapa restaurant waiters. It is perfect for any age group from families with small children to retired persons. What I like best is that...

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Helpful?
Thank prob2460
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear prob2460, Thanks so much for writing a review about The Royal Cancun. We love hearing from our members about their vacation experiences. We’re happy to read that we were able to provide you with a great location to make the most out of your vacation. We always strive to give our guests the best location, value, amenities and service...

Rocky River
Reviewed 4 April 2016

We took our 3 boys to Cancun for the first time (ages 11,12,15). We loved the calm water for snorkeling, kayaking and paddle boarding. We all enjoyed jumping off of the pier. The rooms are very spacious and beautiful! The kids loved room service and we enjoyed The Palapa for breakfast. The fish tacos at the pool restaurant are delicious...

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Helpful?
Thank Cindy S
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear Cindy S, Thank you so much for taking the time to post a review about The Royal Cancun. We're glad to learn you took advantage of the off-site restaurants included in your REFINE All Inclusive Package. We know the TripAdvisor community will appreciate your comments as much as we do. We look forward to welcoming you again during your...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Tennis Court
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Breakfast Available
Official Description (provided by the hotel)
The Royal Cancun(R) All-Suites Resort has breathtaking views, friendly staff and a beautiful beach surrounded by palm trees make this a perfect place for a getaway with the family. The Royal Cancun(R) is located on a privileged beach surrounded by beauty, turquoise colors and a relaxing atmosphere. Mellow down with the sound of palm trees moving with the ocean breeze and have a taste of the Old Mexico and our revered family traditions. Enjoy our fine dining, activities and many other amenities with the All-Inclusive package. ... more   less 

Additional Information about The Royal Cancun All Suites Resort

Address: Kukulcan Boulevard Km 4.5 Hotel Zone | Lotes C2 & C2A, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: €161 - €474 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Royal Cancun All Suites Resort 4*
Number of rooms: 201
Reservation Options:
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Also Known As:
The Royal Cancun Hotel Cancun
International Hotel Cancun
Club International Cancun
International Resort Cancun
International Club Cancun
Hotel Style:
#3 Family Hotel in Cancun
#16 Romantic Hotel in Cancun
#24 Top resorts Hotel in Cancun
#25 Luxury Hotel in Cancun
#25 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Cancun All Suites Resort staff and other travellers.
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Questions? Get answers from The Royal Cancun All Suites Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had the two bedroom, two bathroom suite and it was very spacious! Kitchen a bit 90s looking but we didn't care. We ate at La Palapa!”
 of 5 bubbles Laura112233445566, 26 Mar 2017 | Read review
“Nothing to put your stuff in the bathroom, no ceiling fans, but the AC works GREAT!”
 of 5 bubbles briansZ140GZ, 26 Mar 2017 | Read review
“Choose an ocean view room”
 of 5 bubbles LupitaRC, 24 Mar 2017 | Read review
“Be sure to get pool or ocean view”
 of 5 bubbles leslies104, 21 Mar 2017 | Read review
“Maids very very clean. Tip around $5.00 a day”
 of 5 bubbles danceQuincy_MA, 19 Mar 2017 | Read review
5 of 5