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Sunset Royal Beach Resort

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Sunset Royal Beach Resort
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2,716 Reviews from our TripAdvisor Community

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Showing 1,712: English reviews
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Lorain, Ohio
Reviewed yesterday NEW

Here are the main bullet points -Beach is totally awesome and they have very comfy loungers -Food is better at the Marina, sister resort. Food was good at the beach resort on Sunday...but as the week wore on it went down hill quickly. Room service is actually not bad if you are desperate! best dish was the FLAN!!! I think...

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Helpful?
Thank Lovelylisa40
Reviewed 2 days ago NEWvia mobile

I stayed at ths hotel as part of a package deal on Orbitz. I was pleased. I had an airy , clean room. Promlt check in service. It has a beautiful beach access and close to the center with all the bars. Some cons-Wished the lobby bar staff were more friendly. Food is not great. The Aqua Grill offers the...

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Thank Dimitry A
Apollo, Pennsylvania
Reviewed 4 days ago NEW

There were some tremendous employees that I will mention here. Lobby bar - Cruz and Laura were beyond helpful. They were the best! On the beach - Cesar was by far the best waiter. In the large restaurant - Francisco was the very best waiter.

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Helpful?
Thank rncnorton
Texas
Reviewed 5 days ago NEW

As I am preparing to go to Cancun again this summer (not this hotel for sure) I realized I did not write a review on the experience I had at this hotel July 2016. Maybe things are better as it has almost been a year, but would like to brief everyone on my experience - First of all, priceline advertised...

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2Thank LovelyL1946
Saskatoon, Canada
Reviewed 5 days ago NEW

Sunset Royal beach resort has been a destination for several years. We have come to know our waiters, concierge and spa staff who are more than accommodating. This is a resort that is couples friendly, family friendly and for the young at heart. The food is good but it would be even better with more authentic Mexican food. Thank you...

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Thank ILuvMX2013
Grantsburg, Wisconsin
Reviewed 6 days ago NEW

Guadalupe the waiter, and Rosa the omelet chef are spectacular. Very attentive, friendly and professional. We missed them greatly on their respective days off. Don't skip out on the omelets as Rosa is a master. Starting the day with a Mimosa helps offset the timeshare people pressure also.

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Thank Chris W
Reviewed 1 week ago NEW

Recently went for a girl's weekend and had a great time. We spent most of the day just relaxing on the beach and Abraham took great care of us for food and drinks - he knew just when to check on us and always had a smile on his face. Ali with his megawatt smile and high energy made it...

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Thank Kristi C
Michel A, Director General at Sunset Royal Beach Resort, responded to this review

Dear Kristi C: Thank you for taking oart of your time to let us know about your recent stay at the Sunset Royal Cancun Resort. I am happy to learn that you had a great time here at the resort and that you enjoyed our service and facilities. I will definitely share your kind words with Ali, Abraham and the...

New York City, New York
Reviewed 1 week ago NEW

Great Staff. Great Rooms, Ali who is the volleyball water battles and dances at the shows they put on he makes the guest get involved which is great. The staff is always coming to the beach to refill our drinks they did an excellent job. Roger at the front desk was very helpful with everything too. Great place to enjoy...

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1Thank JChiusano
Michel A, General Manager at Sunset Royal Beach Resort, responded to this review

Dear JChiusano: Thank you for letting us know about your recent stay at the Sunset Royal Resort. I really aprecciate your kind words and happy to learn that you enjoyed your spring break 2017. I will also share your kind words with the rest of our team. We are proud to have Roger, Ali as part of our staff. We...

Reviewed 1 week ago via mobile

In addition to others, including Ali (who also does water volleyball, water battles and dances at the various activities with guests), I wanted to also mention Guadalupe in am for breakfast (Rosa mot Rosy) that makes awesome omelettes Lluvia outsibe server Valerie outside server You have an awesome staff at Sunset. Love It!

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4Thank Cheryl E
Reviewed 1 week ago via mobile

I am a member at Sunset Royal Beach Resort and I had the best experience with the concierge at the sunset. Her name was Barbara and she was a pleasure to deal with. She was very friendly and professional. She was so helpful and helping me plan my activities for the week in Cancun period very knowledgeable on any questions...

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Helpful?
Thank Rick C

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Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Free Internet
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
Services
  • Room Service
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff

Additional Information about Sunset Royal Beach Resort

Address: Blvd. Kukulkan Km. 10 | Zona Hotelera, Cancun 77500, Mexico (Formerly Sunset Royal Cancun Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: €169 - €318 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sunset Royal Beach Resort 4*
Number of rooms: 204
Reservation Options:
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Also Known As:
Sunset Cancun Hotel
Sunset Royal Hotel Cancun
Royal Sunset Resort Cancun
Sunset Royal Resort Cancun
Royal Sunset Hotel Cancun
Royal Sunset Cancun Mexico
Sunset Royal Cancun Hotel
Hotel Style:
#35 Luxury Hotel in Cancun
#39 Top resorts Hotel in Cancun
#43 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Sunset Royal Beach Resort staff and other travellers.
114 questions
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Arlington, Texas

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay away from lower floors close to middle of the hotel the band plays all night”
  • Dingy gray rough towels
  • Hair around blow dryer that is definitely not mines :(
  • Stains on comforter
LovelyL1946, 20 Apr 2017 | Read review
“Ocean view have a tiny stand only balcony. Stay away from the elevators if you have an early morning tour to get up for.”
ILuvMX2013, 20 Apr 2017 | Read review
“Awesome Marina view & beautiful sunsets on that side nightly.”
greenlycynthia, 14 Apr 2017 | Read review
“Definately worth the trip!”
cherylemery, 12 Apr 2017 | Read review
“favorite employee Cesar at the Aqua Grill”
EllenS325, 11 Apr 2017 | Read review
5 of 5