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Blvd Kukulkan, Km 5.5 Lote 6-C Zona Hotelera, Cancun 77500 Mexico
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitiser available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 18/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Riu Palace Peninsula
Updated 18/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#60 of 268 in Cancun
Location
Cleanliness
Service
Value
The 24-hour All Inclusive Hotel Riu Palace Peninsula (Adults Only area - Exclusive services for ADULTS ONLY DELUXE VILLAS guests) is open all year round and is situated right on the sandy beach of Caribbean Sea, next to the Hotel Riu Caribe. RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. The location is ideal due to its proximity to Cancun Airport CUN (21 km) and Cancun (5 km) and invites you to explore the area. The hotel has 562 cozily furnished rooms with free Wi-Fi and offers many amenities. Relax in our spa, or get in shape at the gym. 5 outdoor pools, 1 baby pool, RiuLand Kind's Club. Day and evening entertainment. For lovers of gastronomy, we offer live cooking stationsa at our main restaurant, Japanese, Italian, Mexican, Krystal restaurants and Steakhouse, as well as 6 bars.
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Diving
Babysitting
Parking
Wifi
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Private pool
Fitness / spa changing rooms
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Swimup bar
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Laundry service
Ironing service
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Room features
Blackout curtains
Private beach
Housekeeping
Private balcony
Room service
Safe
Telephone
Flatscreen TV
VIP room facilities
Iron
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Room types
Ocean view
Suites
Family rooms
Good to know
HOTEL STYLE
Bay View
Modern
Languages Spoken
English, Spanish
Location
Full view
52Somewhat walkable
Grade: 52 out of 100
1282Restaurantswithin 10 km
238Attractionswithin 10 km
Contact
Blvd Kukulkan, Km 5.5 Lote 6-C Zona Hotelera, Cancun 77500 Mexico
Name/address in local language
Getting there
Car HireSee all Cancun car hire
7411Reviews1692Q+A100Room tips
Reviews
Traveller rating
- 4,791
- 1,621
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- 251
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Popular mentions
Would stay again...First the few bad comments. Definitely need more rest rooms. One in the lobby and one in main building by ocean is not enough. Very far from beach and pools, especially for those with kids. Doors on room slam shut, can be noisy. Drinks weak! Somewhat expected, but a friend of mine always orders doubles and we started watching and they were barely a single. But just ask for more to be added and they will. Now the pluses. Bartenders were all very nice!. Actually most staff from grounds, housekeeping, and wait staff were friendly. Always say hello. The front desk staff is the only area where they weren't super nice and helpful. A couple times I asked for help with the area and they were limited in their response. I love that Riu doesn't require reservations at the restaurants. The japenese was awesome! Ate there twice. Steakhouse seem distracted and got our order wrong but the steaks were awesome. The fusion was awesome, weird, we literally didn't finish anything. Italian had a nice buffet and the meal was good. Mexican was good. Breakfast and lunch buffets were always plentiful and good choices. Pool side BBQ was ok. The day time entertainment crew were nice and fun. The resort puts on some fun activities throughout the day and pre-dinner. The lobby bar is very nice with lots of seating and there is a coffee dessert bar. Nightly entertainment pre-show like a pianist. Can't say we stayed up for the late show but they did have a live band twice which is a great change from the normal resort loud lip synching shows. Pools are nice, plenty of choices. Although chairs did get saved early, the crew always seem to be able to add more if you asked. The ocean was the best I've seen the first 4 days. Totally clear with no seaweed, after the wind changed the chop was worse and there was some seaweed. We took the ferry to Isla Mujeres and rented a golf cart to get around, that was fun. We took the city bus into town to shop. Very cheap and easy. Second time at a Riu, First ever with a family resort. You won't be disappointed.…
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Date of stay: May 2022
Value
Rooms
Service
Room Tip: Villas are no kids. Not great ocean views though as they are only 3 stories and there are trees.
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Helpful
Hotel's Favourite
This was our 5th stay with the RIU properties our 1st time at the Peninsula (9 days). We were upgraded to the 11th floor with an ocean view. Wow! The property was spectacular from the lobby area, dining and outside pools. What I especially like is how all the employees take pride in their work making each guest feel special. What impressed me most was how the RIU management dealt with me testing positive from Covid. I had gotten it at work in the United States and the symptoms didn't show up until after a few days in Cancun. I just had assumed it was the dry climate. Anyway, the hotel would have let me stay up to 14 days with room service, free of charge. The assistant manager, Xochilt Aguayo explained to me the options available and kept in touch during my extra 10 day stay. The professionalism displayed was the best I have ever seen. Thank you, Xochilt …
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Review collected in partnership with riu.com
Date of stay: April 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
6 Helpful votes
Helpful
Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Peninsula
Responded 21 May 2021
Dear Karl, We appreciate the time taken to share this opinion of your first holiday at our hotel. We are happy to know that you have been a loyal customer at our properties! It is always fabulous for us to receive such wonderful reviews like yours. We are happy to know that despite the sickness, you had an excellent experience! We sahll surely pass on your comments to Xochilt, who will be glad to know how much you appreciated her assistance during those days. We will be delighted to welcome you back to any of our hotels in the near future. Best Regards, Hotel Riu Palace Peninsula Online Reputation Manager
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Hotel was great. Food was really good. Staff all friendly and willing to help. But one man stood out a mile to make our stay perfect, hes name was AGUSTIN he worked in the bar area bringing drinks to the table etc. One of the most hard working fellas ive seen and always had a smile on hes face. Great work ethic and lovely bloke the world definitely needs more agustins init thats for sure. He needs rewarding for the hard work he does. Cant praise the man enough made our holiday perfect. Thankyou very much. Pay rise or promotion certainly deserved from what ive seen.
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Date of stay: May 2022Trip type: Travelled
Helpful
It was by far my favorite. The accommodations were perfect. Loved the adult villas, very convenient. The food was absolutely delicious. Our rooms were cleaned every morning. Such an enjoyable vacation.
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Review collected in partnership with riu.com
Date of stay: April 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Peninsula
Responded today
Dear Michael-Bernadine, We truly appreciate you staying with us and taking the time to share your experience. Thank you so much for your positive review on Tripadvisor! It is wonderful to hear that you were able to enjoy your time here at the Hotel Riu Palace Peninsula and it is always a pleasure to read about our good food and comfortable accommodations. Please come visit us again next time you are in Mexico! With our best wishes we remain, Hotel Riu Palace Peninsula Online Reputation Manager
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Exceptional. Clean. Friendly. Amazing beach. I see why it is always sold out. I stayed here 5 days and I would definitely stay here again. I liked the cleanliness of rooms, hotel, and food areas. Soooo many people on reviews complain about wearing mask, but not all of us have had Covid. Thank you Riu for keeping us safe.
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Date of stay: March 2022
Helpful
PRICE RANGE
US$292 - US$386 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
562
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Claim Your Listing Frequently Asked Questions about Hotel Riu Palace Peninsula
Which popular attractions are close to Hotel Riu Palace Peninsula?
Nearby attractions include Coco Bongo Cancun (2.8 km), Party Rockers Cancun (6.7 km), and Puerto Maya Cancun (7.4 km).
What are some of the property amenities at Hotel Riu Palace Peninsula?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
What food & drink options are available at Hotel Riu Palace Peninsula?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Riu Palace Peninsula?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Riu Palace Peninsula?
Conveniently located restaurants include Divina Carne, Restaurante Careyes, and Nicoletta | Modern Italian Kitchen Cancún.
Are there opportunities to exercise at Hotel Riu Palace Peninsula?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Hotel Riu Palace Peninsula offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Hotel Riu Palace Peninsula?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hotel Riu Palace Peninsula?
Many travellers enjoy visiting Zona Arqueologica El Rey (7.4 km) and Scorpion’s Temple (3.6 km).
Does Hotel Riu Palace Peninsula have any great views?
Yes, guests often enjoy the harbour view available here.
Is Hotel Riu Palace Peninsula accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.