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Hotel Riu Palace Peninsula

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#20 of 181 Hotels in Cancun
Certificate of Excellence
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Hotel Riu Palace Peninsula
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4,439 Reviews from our TripAdvisor Community

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Showing 3,051: English reviews
schaumburg
Reviewed yesterday NEW

We ,family of 4 travel few times per year. We love Riu Hotels and we are usually happy. It was our first time in "palace"...JOKE! At steak restaurant no tablecloth on the table... Food very average,don't pay extra for this hotel next door Riu much better! Rooms -ok but for family with kids no privacy...Nice pools but only one has...

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Thank justa78
Reviewed 2 days ago NEWvia mobile

We visited here for our friends wedding and we had the best time, food was amazing, rooms were perfect overlooking the sea. Something different to do every night. The only criticism of can give is that we got.offered drugs on the private beach whilst I was with my little boy, which was scary. But they soon left us alone when.they...

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Thank Ashley C
Reviewed 4 days ago NEWvia mobile

Superb services, beautiful ocean view room and the pool is absolutely exquisite! The only thing I don't like is the smell of our room, which is kind of newly painted smell? The food is good, though not great. Coffee bar is so excellent that we stopped by there multiple times every day.

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1Thank Shu H
Reviewed 4 days ago NEWvia mobile

Booked this trip through my corporate Amex rewards program which apparently uses Orbitz Worldwide travel services because that's what was on our envelope when we checked in. Food was really good. We visited the breakfast and lunch buffets, the steak house, the Mexican, the Italian and the Japanese restaurants. They also grill hot dogs, chicken and burgers by the pool...

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2Thank chitown_aka
Seattle, Washington
Reviewed 4 days ago NEW

Fantastic hotel and excellent service. The room we stayed in was great, especially with the terrace that has an oceanview. The pools were great and the staff is very friendly. Room was cleaned every day, and the staff can speak good English, so it was easy for us since we don’t know Spanish. Very calm waves at the beach, so...

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Thank kangaskhan
Reviewed 1 week ago via mobile

My husband and I had never stayed at a palace before. Well,,,, definitely worth it. The food was amazing. The staff was fantastic. We stayed in the adult villa. We felt like royalty. Can't say enough about the resort,,,truly worth it if you want excellent food and premium alcohol. The entertainment staff (so much fun) sells tickets to help the...

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4Thank Chargil
Potlatch, Idaho, United States
Reviewed 1 week ago

They offered free room upgrade upon arrival. Staff in all areas of the resort were very friendly and worked very hard. Property was very clean and safe. Food was excellent at all the restaurants with excellent variety at the buffet.

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Thank Donna H
Coventry, United Kingdom
Reviewed 1 week ago

Staff: Fantastic - all staff were brilliant without expecting tips but accepted final tips graciously. Felt well cared for on the two days that I was very ill and all staff (including first aiders, room service and reception) were prepared to fulfil any requirements to aid my recovery. Special mention to Mario, Arnando, Norberto, Saline (breakfast/lunch Las Olas) Dennis and...

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2Thank MaryJo91
Glasgow, United Kingdom
Reviewed 1 week ago via mobile

We first visited this hotel in September 2014 ... we had no faults with the hotel and loved every aspect ... which is why we rebooked for October 2016 ... and this time we weren't impressed !! A few things weren't on point as they were the last time Trainers , phone , and straighteners went missing from our room...

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1Thank abbie d
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Peninsula, responded to this review

Dear guest, Thank you very much for taking the time to write a comment about your stay at our resort. We welcome all constructive criticism, as it helps us to improve in the future. As part of our service, the security of our guests is our main priority and we make a huge effort to ensure a safe and secure...

Warsaw, Poland
Reviewed 1 week ago

Prior to my holidays I asked for a room with kingsize bed as it was our honeymoon vacations. After our arrive we were informed that such rooms are not available anymore however the hotel has upgraded our room to "Adults only" zone for free - this was great surprise for us. Be careful with food as this is just excellent...

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2Thank Anna K

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Beachfront
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Hot Tub
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Family Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Dry Cleaning
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Breakfast
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Hotel Riu Palace Peninsula

Address: Blvd Kukulkan, Km 5.5 Lote 6-C | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: €261 - €446 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Riu Palace Peninsula 4*
Number of rooms: 562
Reservation Options:
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Hotel Style:
#17 Spa Hotel in Cancun
#17 Business Hotel in Cancun
#19 Top resorts Hotel in Cancun
#20 On the Beach Hotel in Cancun
#20 Luxury Hotel in Cancun
#25 Romantic Hotel in Cancun
#30 Family Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Riu Palace Peninsula staff and other travellers.
644 questions
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Brooklyn, New York
over a year ago
2 months ago
Chambersburg, PA

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“first floor rooms are smelly from kitchen”
 of 5 bubbles justa78, 7 Dec 2016 | Read review
“Try getting the superior oceanview suite; the view is amazing”
 of 5 bubbles kangaskhan, 4 Dec 2016 | Read review
“Higher the better!”
 of 5 bubbles MaryJo91, 29 Nov 2016 | Read review
“We liked the 2nd floor corner villa (no elevator).”
 of 5 bubbles rivka 1, 26 Nov 2016 | Read review
“the higher up the better...but i think all rooms are of a v.good standard”
 of 5 bubbles craigob11, 25 Nov 2016 | Read review
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