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    Moon Palace Cancun

    Carretera Cancun-Chetumal Km. 36.5, Cancun 77500, Mexico
    Hotel website
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    Lowest prices for your stay
    1/10/2017 2/10/2017
    US$501
    US$620
    US$500
    Traveller (15891)
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    Overview
    • Excellent67%
    • Very good20%
    • Average7%
    • Poor3%
    • Terrible3%
    Travellers talk about
    “sunrise section” (1,034 reviews)
    “flow rider” (823 reviews)
    “nizuc section” (634 reviews)
    Free Internet
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Golf course
    Dry Cleaning
    Tennis Court
    Kids Club
    Butler Service
    Housekeeping
    Babysitting
    Private Balcony
    4.5 Star Hotel
    All hotel details
    Offers from Moon Palace Cancun
    Special Offer: $1500 Resort Credit
    Hotel deals
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    Rooms
    1 Oct2 Oct
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (22,273)
    There are newer reviews for Moon Palace Cancun
    See the most recent reviews
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    6,261 - 6,265 of 19,829 reviews

    Reviewed 6 November 2015

    First off, I would like to say that I did not have a bad experience at this hotel so this review is not written with any cruel intentions. But this is definitely not a 5 star hotel. The rooms are not large and a double...More

    1  Thank Mona M
    Response from JoseMoonPalace, Manager at Moon Palace CancunResponded 7 November 2015

    Dear Mona M, We are surprised for what we reading about your stay with us as we always take care of each detail our customers may have, however we appreciate your honest feedback and it serves us good so we know which areas need improvement...More

    Reviewed 6 November 2015

    We love all of the Palace Properties, but Moon Palace is our family's favorite. The Golf course is amazing, and you should not forget your camera to take pictures of all of the jungle animals you'll meet during your round. The Spa is wondeful and...More

    2  Thank Kimberly60210
    Response from JoseMoonPalace, Manager at Moon Palace CancunResponded 7 November 2015

    Dear Kimberly60210, We are very pleased to know that you enjoyed your stay with us, and that you loved all our Resorts services. It seems that you did catch up the real spirit of Moon Palace Life and enjoyed every minute of your stay with...More

    Reviewed 6 November 2015

    This was our 1st trip to Moon Palace. We stayed at Sunrise. From the location of the resort to cleanliness to service levels we are very pleased. We tried out some of their restaurants, they all had great food, great selections. The staff is great,...More

    1  Thank GREG I
    Response from JoseMoonPalace, Manager at Moon Palace CancunResponded 7 November 2015

    Dear Greg I, We are glad to know this was your first but unforgetable and also to know that you were satisfied with the service you received from our staff, and the all inclusive we do offer at Moon Palace. Our guests satisfaction is our...More

    Reviewed 6 November 2015 via mobile

    This place is amazing! We stayed 10 nights in the sunrise section. Food was fabulous and the service from the staff was 5*. We found our room to be quite far out from the lobby so on the very hot days we would call for...More

    3  Thank sunitak27
    Response from JoseMoonPalace, Manager at Moon Palace CancunResponded 7 November 2015

    Dear Sunitak27, We would like to thank you for choosing Moon Palace Golf & Spa Resort for your recent stay. We appreciate so much reading all these beautiful words from our important guests, thanks to you we keep continue improving our quality teamwork. We hope...More

    Reviewed 6 November 2015

    I spent 4 nights at this hotel last week, as I was attending a conference. On the last night, I woke up a few nights itching a lot. In the morning, I realized my back was completely bitten by bugs. As there were a lot...More

    28  Thank MilenaSCerna
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    About
    Awards & Recognition
    GreenLeadersPlatinum level
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Free Parking
    • Beachfront
    • Free Internet
    • Spa
    • Bar/Lounge
    • Breakfast included
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Free Parking
    • Laundry Service
    • Children Activities (Kid / Family Friendly)
    • Breakfast included
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Tennis Court
    • Spa
    • Hot Tub
    • Golf course
    • Bar/Lounge
    • Outdoor pool
    Details
    • Price range
    • US$322 - US$828 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #7 Romantic Hotel in Cancun
    • #9 Business Hotel in Cancun
    • #13 Family Hotel in Cancun
    • #20 Spa Hotel in Cancun
    • #22 Top resorts Hotel in Cancun
    • #23 Luxury Hotel in Cancun
    • #24 On the Beach Hotel in Cancun
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 2433
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, BookIt.com, Agoda, Orbitz, Travelocity, Hotwire, Cancelon, TripOnline SA, getaroom.com and HotelQuickly so you can book your Moon Palace Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Cancun
    • Also Known As
    • Moon Palace Hotel ,
    • Moon Palace Cancun Mexico ,
    • Cancun Moon Palace Resort ,
    • Moon Palace Golf & Spa Resort ,
    • Moon Palace Mexico
    Add Photo Photos
    Traveller (15891)
    Pool & Beach (3282)
    Room & Suite (2404)
    Dining (1512)
    Hotel & Grounds (8869)
    Family and Play Areas (348)
    Business Centre & Event Rooms (157)
    Bathroom (136)
    Nearby
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    7.79 km away
     
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    6.35 km away
     
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    5.06 km away
     
    Secrets The Vine Cancun
    8,818 reviews
    12.85 km away
     
    Nearby Restaurants
    Manglar Buffet Restautant
    237 reviews
    .73 km away
    Arrecifes - Nizuc Brazilian Restaurant/Moon Palace
    119 reviews
    .77 km away
    Momo
    599 reviews
    .03 km away
    Bugambilias
    168 reviews
    .05 km away
    Nearby Attractions
    Dolphinaris Cancun
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    4.21 km away
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    7.37 km away
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    Ask a question
    Questions & Answers
    stephaniekirsten
    23 September 2017|
    Answer
    Response from GM_MoonPalace | Property representative |
    Dear Stephaniekirsten, Thanks for contacting us on Tripadvisor, it is a pleasure to be at your service. In reference to your question, we would like to mention that the beach of our Resort is clean and attractive for... More
    1
    Vote
    Google Translation
    Gbita
    23 September 2017|
    Answer
    Response from GM_TheGrandAtMP | Property representative |
    Dear Gbita, Thank you for your preference in The Grand at Moon Palace. Please note that we have for your comfort and pleasure plenty sun loungers at the pools and umbrellas and these do not need to be reserved. We would... More
    0
    Votes
    Google Translation
    Room Tips
    "The Grand- Concierge Level. The elevator is small and hot- either take the stairs or request ground level."
    Read review
    "for Wheel chair accessible Ambassador suite. Very roomy."
    Read review
    "Try and book Moon Palace Grand, much bigger rooms, terrific for a two week stay..oh diet before you go, you..."
    Read review
    "The only thing I feel coul have made it more confortable would be a fan out on the patio."
    Read review
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