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Moon Palace Cancun

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#22 of 181 Hotels in Cancun
Certificate of Excellence
GreenLeadersPlatinum level
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Moon Palace Cancun
Moon Palace Cancun
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20,368 Reviews from our TripAdvisor Community

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Showing 18,203: English reviews
Salina, Kansas
Reviewed 2 days ago NEW

We've enjoyed multi-generational vacations at Moon Palace for the past 20 years. We have a family trip every 4 or 5 years. There were 10 of us there last week. We used many of the on site offerings, including poolside afternoons, golfing, water sports, biking, mini golf, lots of eating, spa treatments, etc. We purchased a membership on our first...

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Helpful?
Thank Joe H
JoseMoonPalace, Manager at Moon Palace Cancun, responded to this review

Dear Joe H, We feel so honored to know that you felt so pampered during your visit, thank you for choosing The Grand at Moon Palace Cancun as your final destination and for highlight so positive our features and pristine services. We hope to have you back very soon! Sincerely, Jose Luis Gonzalez Manager Moon Palace Cancun

Reviewed 2 days ago NEW

With all of the amenities at the resort it is easy to forget that you have a beach available to you. Do not forget to take some time and head down to the beach to play in the water. They have sit -on-top kayaks, sailboards, stand up paddle boards and catamarans that you can borrow. Javier, Pablo and Francisco are...

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Helpful?
1Thank Siegfried T
JoseMoonPalace, Manager at Moon Palace Cancun, responded to this review

Dear Siegfried T, We are grateful for you comments regarding your recent stay at Moon Palace Cancun besides the exceptional service that our staff provide for you to enjoy a five star holidays! It will be our pleasure to keep looking forward your visit again to create again a lifetime memories. Cordially, Jose Luis Gonzalez Manager Moon Palace Cancun

Manchester, United Kingdom
Reviewed 2 days ago NEW

From the moment we arrived at this wonderful hotel we were welcomed by the staff we had booked with Thomson holidays and were booked in at the Nizuc section we had been in touch with Rosaura Yanez and Cesar Fellardi by email prior to our arrival requesting our usual room in the grand section Cesare and Rosaura had arranged everything...

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Helpful?
Thank MikeRowley83
JoseMoonPalace, Manager at Moon Palace Cancun, responded to this review

Dear MikeRowley83, It is a great pleasure to read your wonderful review and go throughout the amazing experience you had. Your overwhelming recognition for all the passionate members that provide an exceptional service has been already shared with them, thank you for raise their biggest talent. It would be our great pleasure to look forward your visit many more times....

New Jersey
Reviewed 2 days ago NEW

Had My Dream Wedding, Spring of 2017 and I had not one problem. The Wedding Center was the Best from my wedding planner to coordinator to the photography the best. They where all perfect.I was nervous planning this with out being there to see ,But everything I pick was done and the resort was beautiful and the food was fantastic...

Review collected in partnership with this hotel
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Helpful?
Thank E1401RMsandyf
JoseMoonPalace, Manager at Moon Palace Cancun, responded to this review

Dear E1401RMsandyf, On behalf of all Moon Palace Family we would like to thank you for allowing us to be your venue to celebrate such special moment in your life. It is a great pleasure to know that you enjoy a blissfully wedding. We would love the opportunity to keep hosting you many more times in this your home away...

Nashville, Tennessee
Reviewed 3 days ago NEW

We had a destination wedding here on 3/18/17 and let me say the entire staff was amazing!! Leidi Laura , Daniella, Abril, Francisco ( Dream art ) and Neidyi were the most amazing people I have ever meet. They made me and my grooms day the best day of our lives. The process was easy and everyone was on their...

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Helpful?
1Thank Drdannimax
JoseMoonPalace, Manager at Moon Palace Cancun, responded to this review

Dear Dramamine, We believe that the opportunity to live the Palace Life with us will entrust you to visit our resort many times to live a breathtaking experience with us. Thank you for giving us the opportunity to serve you at Moon Palace Cancun, it will be our pleasure to look forward your visit soon! Sincerely, Jose Luis Gonzalez Manager...

Mississauga, Canada
Reviewed 3 days ago NEW

I have had many family vacations at Moon Palace in Cancun and this was one of my favorites. We were extremely impressed by the new lobby that is currently in the works at Grand Moon and all of the restaurants were phenomenal. The service was great, including certain individuals - Lilia (Sunrise diamond concierge), Victor (Nizuc bell boy captain), Juan...

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Helpful?
4Thank KimNguyen15
JoseMoonPalace, Manager at Moon Palace Cancun, responded to this review

Dear KimNguyen15, We would like to thank you for taking your valuable time to share your appreciation and positive comments about your recent visit to Moon Palace Cancun, likewise your highlights for all members who provide an impeccable service attending all your needs. As a special member of Palace Resorts we value your confidence and loyalty. We hope to look...

Nashville
Reviewed 3 days ago NEW

My husband and I traveled with a group on our son's spring break. We had no idea what to expect. We were very pleasantly surprised at how nice it was. Very clean, and the staff was incredibly pleasant and kind. There is PLENTY to keep everyone of any age occupied with golf, disco bar, spa, mini golf, sailing, riding bikes,...

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Helpful?
Thank debh249
JoseMoonPalace, Manager at Moon Palace Cancun, responded to this review

Dear Debh249, Definitely our resort has everything for everyone and with all the variety of activities that we offer at the property you will never feel bored. For future visits The Grand at Moon Palace should be a great option to consider if you're looking for a unique and fantastic vacations. It will be a pleasure to serve you again!...

Newcastle upon Tyne
Reviewed 3 days ago NEW

Stayed at the Grand section of the Moon Palace. This place is exceptional, the new bars and restaurants are currently having a "soft" opening but service and food is out of this world. Walked past the newly opened kids club at the grand - its the size of a small hotel! The new water park which opens soon looks great...

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Helpful?
4Thank charlottesmate
JoseMoonPalace, Manager at Moon Palace Cancun, responded to this review

Dear Debh249, It is a great pleasure to us to hear that you pleasantly enjoyed an outstanding vacations with all your family. At Moon Palace Cancun our philosophy will always be to cater all your special needs to make you enjoy the best all inclusive experience. We look forward your visit soon! Sincerely, Jose Luis Gonzalez Manager Moon Palace Cancun

Reviewed 3 days ago NEWvia mobile

Our party of 11 had the most memorable holiday to celebrate Dad's 70th birthday. The rooms were beautiful, All staff were friendly and helpful with nothing being too much trouble. I need to mention the AMAZING entertainment staff at Nizuc. They enhanced an already great holiday. Vanessa and her team Alex, Frank, Carlos, George, and beautiful Viviana to mention a...

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Helpful?
Thank Jackie S
JoseMoonPalace, Manager at Moon Palace Cancun, responded to this review

Dear Jackie S, Our commitment at Moon Palace Cancun will always be to provide an exceptional service that make you feel at home away home, thank you for dedicate your review to all members who provide a world class service. We sincerely hope that you continuously review our property, in the mean time we wish you all the best! Cordially,...

Nanticoke, Pennsylvania
Reviewed 3 days ago NEWvia mobile

Great job by all people at the Golf registration desk at Moon Palace Golf resort. Ingrid, Laura, Gabriel and the others pictured on this picture should be commended for their kindness and professionalism thank you

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Helpful?
Thank jfiesq
JoseMoonPalace, Manager at Moon Palace Cancun, responded to this review

Dear Jfiesq, We are so happy to hear that your experience rang with the tones of excellence we demand from ourselves to provide the highest level of service. Your recognition to all the staff who goes beyond the top are much appreciated thank you for dedicate your wonderful comments to them. We look forward your visit soon! Sincerely, Jose Luis...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Spa
  • Bar/Lounge
  • Breakfast included
GreenLeadersPlatinum level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Spa
  • Hot Tub
  • Golf course
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located on Cancun's tranquil south shore, this resort offers more than 2,000 accommodations, each with double whirlpool tubs, 24-hour room service and balconies. The state-of-the-art Awe Spa and Jack Nicklaus Signature Golf Course, located by the Golf Club House, offer a perfect getaway for guest. This all-inclusive resort has something for everyone, including a kid's club, nightclub, 14 restaurants, bars and water sports. ... more   less 

Additional Information about Moon Palace Cancun

Address: Carretera Cancun-Chetumal Km. 36.5, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: €329 - €752 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Moon Palace Cancun 4.5*
Number of rooms: 2433
Reservation Options:
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Also Known As:
Moon Palace Hotel
Moon Palace Cancun Mexico
Cancun Moon Palace Resort
Moon Palace Golf & Spa Resort
Moon Palace Mexico
Hotel Style:
#7 Romantic Hotel in Cancun
#9 Business Hotel in Cancun
#13 Family Hotel in Cancun
#18 Spa Hotel in Cancun
#21 Top resorts Hotel in Cancun
#22 On the Beach Hotel in Cancun
#22 Luxury Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Moon Palace Cancun staff and other travellers.
3,401 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you want a fun, lively atmosphere stay in the Sunrise presidential suites and try the Sky Bar.”
 of 5 bubbles BruceFamily2017, 26 Mar 2017 | Read review
“Nizuc section for a sea view Grand for Quiet section at the moment.”
 of 5 bubbles MikeRowley83, 26 Mar 2017 | Read review
“Every room was amazing. Get the ocean view ”
 of 5 bubbles Drdannimax, 25 Mar 2017 | Read review
“Request a room on top floor away from convention centre if you want some quiet.”
 of 5 bubbles STroia, 25 Mar 2017 | Read review
“Sunrise and Nizuk are busier with the Grand section being the quietest!”
  • Kiting in front of Moon Palace Sunrise
 of 5 bubbles longlakemama37, 25 Mar 2017 | Read review
5 of 5