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Carretera Federal 307, Km 340, Cancun 77500 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Hotel direct offer!30% off room rate
Expedia.com
US$419
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Priceline
US$419
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Snaptravel
US$402
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Hotels.comUS$419
Booking.comUS$464
TravelocityUS$419
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Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
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Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
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Updated 21/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Moon Palace Cancun
Updated 21/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#15 of 270 hotels in Cancun
Location
Cleanliness
Service
Value
GreenLeaders Platinum level
Located on Cancun's tranquil south shore, ten minutes from the airport, this luxury all-inclusive resort offers more than 2,000 accommodations, each with whirlpool tubs, 24-hour room service, top-shelf drinks, free WIFI, CHI-branded amenities and complimentary calls to Continental US, Canada, and landlines in Mexico, Over-the-top amenities are included for everyone, families and couples alike, such the state-of-the-art Playroom for kids, a lounge designed just for Teens; an endless variety of gourmet dining options and bars, a FlowRider® Double Wave Simulator, not to mention world-class entertainment and nightlife. With the added indulgence of an AWE SPA® for hard-core pampering, and a Jack Nicklaus Signature Golf Course for enthusiasts and novices alike, Moon Palace Cancun has it all.
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Bicycle rental
Babysitting
Parking
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Special diet menus
Swimup bar
Poolside bar
Diving
Golf course
Mini golf
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Private beach
Additional bathroom
Housekeeping
Minibar
Refrigerator
Flatscreen TV
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Family Resort
Languages Spoken
English, Spanish
Hotel links
Special Price:30% off room rate

Location

Full view
36054Reviews7729Q+A100Room tips
Traveller rating
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Popular mentions
sddaver wrote a review Yesterday
Jefferson, South Dakota1 contribution1 helpful vote
Our 50th. Anniversary celebration . Food was great. Grandkids loved the pool especially the flow rider. Enjoyed by all young and old!. The rooms were great and the staff did a great job. Everyone was super friendly. The grounds were well kept. I would recommend everyone should stay there.
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Review collected in partnership with this hotel
Date of stay: November 2021
1 Helpful vote
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Christina P wrote a review Jun 2021
liberty, United States17 contributions13 helpful votes
+1
Hotel's Favourite
This was our second time staying at Moon Palace Sunrise. We had a great time. We participated in many of the resort activities, put on by the entertainment team (shout out to Paola, Alex and Mario for being awesome). They have exercise classes, games and live music at the activity pool at the center of the resort. My son had a great time at the FlowRider learning to surf, the instructors there were fantastic, especially Caesar. The food and drinks are wonderful. We also loved all the restaurants. Our favorite was Los Corporalas (Authentic Mexican) and Momo (Asian). The buffet Bugambilias was also wonderful for breakfast and lunch. The staff is always eager to please, we had amazing waiters, Jhonny, Adrian V, Juventino and Diego went out of their way to make our meal time lovely. Jesus makes the best omelettes for breakfast and he does so with a smile! Overall the staff went out of their way to serve and make our time at the Palace so wonderful. We will go back for sure.
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Date of stay: June 2021
Rooms
Cleanliness
Service
Room Tip: Our room was quiet we were 1 building away from the lobby. We had a ground floor facing the...
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4 Helpful votes
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Response from Palace Resorts, Propietario at Moon Palace Cancun
Responded 23 Jun 2021
Dear523christinap, At Moon Palace Cancun, exceeding the expectations of our guests with impeccable service is our most important goal. Our Resort has something for everyone and we are pleased that you have enjoyed the facilities and services that the resort has to offer. Thank you for mentioning the service of our entertainment team, Cesar, and our Bugambilias team. It will be a pleasure to welcome you soon. We can't wait for your next visit! Greetings, Christian Rangel General Manager Moon Palace Sunrise
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Jetinder M wrote a review Yesterday
3 contributions2 helpful votes
Jose William Oropeza was beyond helpful. He went above and beyond to make sure our stay was beyond exceptional. I can’t say enough about him in 200 letters. If their staff is like Jose.. stay at Moon!
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Date of stay: December 2021Trip type: Travelled on business
1 Helpful vote
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AMB_7519 wrote a review Yesterday
Kansas City, Missouri52 contributions6 helpful votes
Amazing describes it best. My family and friends were scheduled to visit the Vidanta resort via a trip I bought as part of an auction fundraiser for my child's school. Literally less than 12 hours to departure time the night before a negative review for Vidanta caught my attention so I kept digging and unfortunately found hundreds of negative reviews about high pressure sales for timeshares at Vidanta along with other unfavorable experiences. As we were on our 45 minute drive to the airport, my wife and our friends in the other vehicle were texting back and forth when my wife found Moon Palace Sunrise on Trip Advisors recommendation list. So as we sat at the terminal ready to board the plane I was making reservations. The staff at Moon Palace were very accommodating and willing to get us last minute reservations. Upon arrival we were greeted with open arms. Our rooms were not ready because of the short notice, however the staff allowed us to tour the grounds and start enjoying the all inclusive benefits of drinks and food. We stayed for 7-days and couldn't be more satisfied with the staff, friendliness, absolutely amazing quality food options, delicious drinks, pools, beaches, cleanliness, gorgeous grounds, beautiful weather, entertainment, safety, and over the top customer service. Every single staff encounter was over the top with desire to serve and genuine kindness. Note: They do have a Premier/Elite/VIP members option so be prepared to be asked to listen to a short 2-hr presentation for credits to use on the resort. With this said it is nothing like a typical timeshare sales pitch and was no pressure to participate. We didn't want to participate so kindly said no and were never bothered again. The grounds are huge and they several resorts owned by moon palace are all located together. Be sure to know which resort you are going to when you arrive to help guide you to the correct entrance. This review is about Moon Palace Sunrise. Our family and friends found a wonderful new vacation destination and we will absolutely return. This is a very high quality option for all inclusive. The food and drinks are way better than you would expect to find in an all inclusive resort.
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Date of stay: December 2021
Value
Service
Room Tip: All rooms are great. The garden views are beautiful as are the ocean views.
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3 Helpful votes
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Louise S wrote a review 4 Dec
Sherwood Park, Canada7 contributions2 helpful votes
The amenities, the service, the quality and selection of food and drink, the entertainment and staff were all second to none. Gaspar our pool waiter went above our expectations and made our time by the pool so much fun. The shows were also great for entertainment.
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Review collected in partnership with this hotel
Date of stay: November 2021
1 Helpful vote
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PRICE RANGE
US$299 - US$710 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
moon palace hotel, moon palace cancun mexico, cancun moon palace resort, moon palace golf & spa resort, moon palace mexico
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
2433
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Frequently Asked Questions about Moon Palace Cancun
Which popular attractions are close to Moon Palace Cancun?
Nearby attractions include The library (1.1 km).
What are some of the property amenities at Moon Palace Cancun?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Moon Palace Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Moon Palace Cancun?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Moon Palace Cancun?
Yes, free parking is available to guests.
What are some restaurants close to Moon Palace Cancun?
Conveniently located restaurants include Los Caporales, Manglar Buffet Restautant, and Bugambilias.
Are there opportunities to exercise at Moon Palace Cancun?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Moon Palace Cancun have airport transportation?
Yes, Moon Palace Cancun offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Moon Palace Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Moon Palace Cancun?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Moon Palace Cancun offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.