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Moon Palace Cancun

Travellers' Choice award winner
#22 of 182 Hotels in Cancun
GreenLeadersPlatinum level
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Moon Palace Cancun
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19,620 Reviews from our TripAdvisor Community

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Showing 17,543: English reviews
Valley Stream, New York
Reviewed today NEWvia mobile

Best vacation in a long time. Friendly staff. Treated you like you were part of their family. Thank you Claudia. Great pool, ocean, beach. Activities all there. You need to do nothing, they do everything.

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Helpful?
Thank vvprock
Cheltenham, United Kingdom
Reviewed yesterday NEW

Our holiday started by getting the train to Bhx airport. The journey was stress free and is definitely the way to get your holiday started. We had an overnight at The Novotel with a walk into the airport the following morning. We booked our holiday with Thomson. The Dreamliner is spacious, the seats comfortable, drinks and food were included with...

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1Thank Chris S
Staten Island, New York
Reviewed yesterday NEW

We have stayed at this resort several times over several years. It continues to be beautiful, with spacious grounds and rooms, many restaurants and activities to enjoy. The transportation team, Martin Cuamal,Sergio Cisnaros, and Sergio Cruz provided smooth pleasant transportation for ou drive to and from the airport, as well as from hotel to hotel. Orlando Manuel, our bellman began...

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Thank SusieQ282
Mississauga, Canada
Reviewed yesterday NEW

What an awesome experience been In the playacar palace with more than 15 restaurants all nclusive hotel for children family and couples all in one place friend Y staff and nice pools and beach , in addition delicious food

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Helpful?
Thank derlylopez
American Falls, Idaho
Reviewed yesterday NEW

Just got back from an amazing trip with are friends from the Moon Palace. This was absolutely the best all inclusive resort that i have ever stayed at. Every meal that we had was excellent, the staff was very polite and always very friendly. The golfing, swimming, and beach were are excellent. Are room was very spacious and clean. We...

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1Thank lance494
Ottawa, Canada
Reviewed yesterday NEW

This was our 2nd time to Moon Palace. The amenities, service and food is very good. This is a very large resort so of you want a quieter setting pick another resort. But , if you want a resort that is bustling with lots of energy , pool side and beach entertainment including a surfing simulator this place is for...

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2Thank Mtodd1593
Near London
Reviewed yesterday NEW

We visited the Moon Palace in October and I have been meaning to write a review ever since. My husband and I had been once before over ten years before and we rarely return to anywhere as there are so many places and not enough time! However, we were convinced that our children would love the place and how right...

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7Thank MrsMnrLondon
Reviewed yesterday NEW

Stayed at Moon Palace Sunrise section in an Ambassador Suite (living room, bedroom, two balconies, walk-in closet). Beautiful, comfortable room with ocean view. In-room bar always stocked. I asked for gin and a bottle was delivered in minutes. The service everywhere was impeccable and we even enjoyed the presentation by Dolores. We felt she was working on our behalf and...

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Thank Rosemarie R
Saint James, New York
Reviewed yesterday NEW

Facilities are great, service is tops, and food and drink plentiful. What more can one ask for? The Moon Palace goes out of its way to help make a stressed out visitor de-stressed and satisfied. I recommend this destination.

Review collected in partnership with this hotel
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Thank patandchuck1317
Brighton, Michigan
Reviewed yesterday NEW

Palace Resorts are the best! Service is amazing and the entire resort is beautiful and CLEAN! We stayed in Sunrise section this time. Its closer to the pool area we like and the VIP Beach so that was convenient for us. Also Sunrise is the only section with elevators. Of course we had to go to Nizuc for breakfast at...

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Helpful?
Thank AngeliqueRG

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Spa
  • Bar/Lounge
  • Breakfast included
GreenLeadersPlatinum level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Spa
  • Hot Tub
  • Golf course
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Laundry Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Children Activities (Kid / Family Friendly)
Official Description (provided by the hotel)
Located on Cancun's tranquil south shore, this resort offers more than 2,000 accommodations, each with double whirlpool tubs, 24-hour room service and balconies. The state-of-the-art Awe Spa and Jack Nicklaus Signature Golf Course, located by the Golf Club House, offer a perfect getaway for guest. This all-inclusive resort has something for everyone, including a kid's club, nightclub, 14 restaurants, bars and water sports. ... more   less 

Additional Information about Moon Palace Cancun

Address: Carretera Cancun-Chetumal Km. 36.5, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: €366 - €748 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Moon Palace Cancun 4.5*
Number of rooms: 2433
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Hotels.com, BookIt.com, Travelocity and Jetsetter so you can book your Moon Palace Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Moon Palace Hotel
Moon Palace Cancun Mexico
Cancun Moon Palace Resort
Moon Palace Golf & Spa Resort
Moon Palace Mexico
Hotel Style:
#7 Romantic Hotel in Cancun
#9 Business Hotel in Cancun
#13 Family Hotel in Cancun
#18 Spa Hotel in Cancun
#21 Top resorts Hotel in Cancun
#22 On the Beach Hotel in Cancun
#22 Luxury Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Moon Palace Cancun staff and other travellers.
3,056 questions
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SCOTLAND UK

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The rooms in the Grand section are larger.”
 of 5 bubbles SusieQ282, 15 Jan 2017 | Read review
“Book directly with the hotel”
 of 5 bubbles derlylopez, 15 Jan 2017 | Read review
“Have a look at the resort map before you go and decide where you want to be located as the resort is vast!”
 of 5 bubbles MrsMnrLondon, 15 Jan 2017 | Read review
“If you have access to an Ambassador Suite, take it.”
 of 5 bubbles rosemarier73, 15 Jan 2017 | Read review
“High Floor, Sunrise has bigger balconies”
 of 5 bubbles AngeliqueRG, 15 Jan 2017 | Read review
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