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Park Royal Cancun

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#61 of 182 Hotels in Cancun
Certificate of Excellence
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1 room 2 adults 0 children
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Park Royal Cancun
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4,026 Reviews from our TripAdvisor Community

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Showing 1,665: English reviews
NJ
Reviewed 12 October 2010

the only complaint I have for this hotel is the room only comes with two double beds and there is only 2 restaurants to choose from and basically you will not be able to make it to the Italian restauarant easily because you have to make reservation from 2-4pm... the food in the buffet restaurant is a little bit below...

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Thank Pixy1202
Tuxedo Park, New York
Reviewed 10 October 2010

Our family stayed at the Park Royal Cancun during Thanksgiving week. Upon arrival, it took a long time for us to get checked into a room on first floor of adjacent building that looked more like a basement. Our reservation was for a royal suite but the room given to us was nothing like you expected of a royal... We...

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2Thank Keila Q
Newport News, Virginia
Reviewed 9 October 2010

My husband and I traveled to Cancun in October and we stayed at the Park Royal Cancun. We have been to Cancun before, but this was our first time at the Park Royal resort. The Park Royal was much smaller than the other resort we have visited and we were not sure what to expect. We were greeted as we...

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Thank cubsfan54
UK
Reviewed 8 October 2010

We just got bk from this amazing holiday and I can tell that The Park Royal is one of the best hotels We have ever been! I specially enjoyed the Mexican Party with the entertainment staff "Derika, Charlie, Gaston, Elenka, Elias and Fernanda" It was such a good party!! Then if you wanna go out to Coco Bongo or any...

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Thank Lady_MeUk
Denver, Colorado
Reviewed 8 October 2010

Our stay at this hotel was great! Everyone is so friendly and the service is exceotional. The entertainment team is great at keeping the guest entertained! Our room was always clean and in neat condition! I was very thnakful for all the great service and attention we received!!!

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Thank cynthia_quezada
New York City, New York
Reviewed 28 September 2010

I stayed there during the off season and the resort still managed to have great service and helpfully staff although they weren't as busy! Me and my friend were there for 10 nights and managed to go out with the activities staff (Charlie, Vernanda and Elias) on several accassions. Each time we went out they went out of their way...

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Thank Patreece1288
Manchester, United Kingdom
Reviewed 25 September 2010

We are from Manchester in the UK and have stayed in some really nice hotels both here in the UK, Spain and Portugal, but none were as nice at the Park Royal Hotel, Cancun. We have visited Cancun 4 times before this stay and always stayed at the Grand Oasis (now Grand Belive, Cancun) and every time we had a...

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1Thank JennyWrenJoyce
dublin, ireland
Reviewed 9 September 2010

Just back from a 10 night stay in this hotel and it was lovely,I was in a standard room which was basic but done the job since I was only in it to get changed and sleep,only thing was that the room didn't have a fridge but there was ice machines on the corridors which was ok. I wasn't keen...

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1Thank xxxxmiaxxxx
Tokyo, Japan
Reviewed 6 September 2010

First of all, this review will be fairly long so let me begin with an overview for those not looking for a wordy read. It should also be noted that my experience was in late August- early September and will be different than what might be experienced in a busier time like Spring Break. Pictures will be attached to help...

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8Thank Brent A
Dallas, TX
Reviewed 23 August 2010

Pros: Terrific complimentary room upgrade to Presidential Suite. This consisted of a lving room with adjoining batchroom and a bedroom with another batchroom. They keep the entire facility spotlessly clean Beds were comfortable and towels thick and new Great stretch of beach Very attentive service Cons: Many toddlers running unsupervised and babies screeching in the restaurant 2 Pools and both...

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1Thank TXFrequent_traveller

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Amenities

Highlights
  • Pool
  • Free Parking
  • Beachfront
  • Free Internet
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Cancun Caribe Park Royal Grand is conveniently located right in the heart of the Hotel Zone next to the very exclusive, La Isla Mall. The International Airport is located only 20 minutes from the hotel and you'll be within walking distance of the best restaurants and stores.From the Park Royal Grand walk over to Cancun's excellent shopping center and discover places like Kukulcan mall, Flamingo mall, Forum mall, Coral Negro market, and Caracol mall.Souvenirs and bargains abound as you stroll through the stores in the heart of Cancun's hotel district. Whether you are looking for a new designer outfit for yourself or a gift to take home to your loved ones, you'll find it here ... more   less 

Additional Information about Park Royal Cancun

Address: Blvd. Kukulkan Km. 12.5 | Lote 18, Fraccion 1-B | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: €171 - €641 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Park Royal Cancun 3.5*
Number of rooms: 287
Reservation Options:
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Also Known As:
Park Royal Cancun Hotel Cancun
Park Royal Resort Cancun
Park Royal Piramides Cancun
Hotel Style:
#45 Top resorts Hotel in Cancun
#49 Romantic Hotel in Cancun
#50 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Park Royal Cancun staff and other travellers.
157 questions
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Questions? Get answers from Park Royal Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“In order to have any sort of decent room you need to go Presidential or Royal levels.”
isaiahcooper, 19 Apr 2017 | Read review
“Best if you don't have children”
ornellagayoso, 10 Apr 2017 | Read review
“This was the worse experience of my travel history. I have travelled extensively. Sophia was the worse person to deal with. It was so bad that I checked out of the hotel and went to the Westin. The next day manager Jose was no better. If he could not accommodate he could have been more kind. He did not show any customer service, graciousness or concern for me as a customer. I've been a manager and that is not how you treat irate CustomerS. I email d and spoke with the report to insure my stay would not be filled with upgrades, and insufficient accommodations. When I arrived I received a room that was opposite of my request, no ocenview even though I paid for an uograde. Sophia was less than nice, she blew me off and told me to call in the am. My room had two double beds, my wife and I have been married for 24 years, we've never had to sleep in double beds. This was the worse travel experience but in my life. I'm concerned that Royal Holiday has become so large that people don't matter anymote. The sheer disregard for a person like me that spent countless hours trying to insure that my travel is cperience was excellent. I was let down with no compensation or correction of the problem. Not to mention that when I arrived the lights in my room did not work. I'm appalled that I was handled in this manner. I'm not sure where this organization is going but down would be the dire tiom that I see. ”
978juanitad, 5 Apr 2017 | Read review
“Don't get studio.”
X2118RHdannyb, 3 Apr 2017 | Read review
“Very helpful staff - friendly staff. meals had a good variety ...remember to book the Italian restaurant before 9:00 AM or you will not get in for supper! Take hotel taxis only for travel -or bus...”
932emilem, 2 Apr 2017 | Read review
5 of 5