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Park Royal Cancun

PricelineUS$226*
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#60 of 181 Hotels in Cancun
Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
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Park Royal Cancun
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4,147 Reviews from our TripAdvisor Community

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Showing 1,711: English reviews
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Binghamton, New York
Reviewed 2 days ago NEW

Check in was a bit crowded and could have been set up better. We skipped the push for a tour of the resort as we like to wander on our own as it's more relaxing. The offer of free gifts does not draw us in. We stayed in a villa and just loved it. Very spacious living room, bed and...

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Helpful?
Thank lupee920
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you very much for your excellent review! At Park Royal Cancun we try to make everybody’s stay unforgettable, and we are so happy that we succeeded. We are pleased that the service was exceptional and we will let them know that their hard work does not go unnoticed. We hope to welcome you back soon!

Poolesville, Maryland
Reviewed 3 days ago NEW

We spend our class reunion in Park Royal Cancun Resort from May 14 through May 21, 2017. The resort is small in compared to others. It is a little aged. Our rooms were big and can sleep 6. I was a little worry about the hard bed from reading the review others. However, I found the beds are comfortable to...

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Helpful?
Thank Muoi Q
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you for taking the time to share your experience with us! We are happy to hear that you enjoyed your stay at Park Royal Cancun. We apologize for the shortcomings that you describe. We hope that these events don’t deter you from staying with us again.

Mandeville, Louisiana
Reviewed 4 days ago NEWvia mobile

The resort is small with one large pool, one adult only pool and one really nice kids pool/recreation pool. The place is immaculate! Even the beach bathrooms are kept immaculately clean! The beach is beautiful and resort located right across street from a large shopping mall with good shopping and restaurants. Service was also very very good. Manuel in the...

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1Thank Allishue
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you for taking the time to share your experience with us! We are happy to hear that you enjoyed your stay at Park Royal Cancun. We apologize for the shortcomings that you describe. We hope that these events don’t deter you from staying with us again.

Columbus
Reviewed 6 days ago NEW

Well, this is all subjective. So let me list what I see as the pros and cons of this place. My general feeling is that it was a fine place. I can't say enough about how clean it was, which is my biggest concern. I would go back, but probably not every time. PROs: -- The beach is great! The...

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Helpful?
2Thank kjhngisd
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you for taking the time to share your experience with us! We are happy to hear that you enjoyed your stay at Park Royal Cancun. We apologize for the shortcomings that you describe. We hope that these events don’t deter you from staying with us again.

Philadelphia, Pennsylvania
Reviewed 6 days ago NEW

bad food bad service. Soggy and rubbery food. watching TV was like looking through a dirty window. Maintenance when the batteries went out took half a day then they came at 11 PM waking us up when are excursion was at 5 am. Lumpy pillows hard mattresses.

Review collected in partnership with this hotel
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Helpful?
Thank Stevenjohndavidson
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you for taking the time to share your honest feedback with us. We are sorry to hear that you didn't enjoy your experience at Park Royal Cancun and we wish that you didn’t leave feeling disappointed. Please know that the events you describe are not reflective of the service that we strive to provide to or guests and we...

Watertown, W
Reviewed 6 days ago NEW

The staff was so kind & went out of their way to make sure that we had what we needed! We never felt like we were being taken advantage of. This was the first major trip that we took & we're so happy that we chose Park Royal Cancun!!!

Review collected in partnership with this hotel
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Helpful?
1Thank Brenda H
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you very much for your excellent review! At Park Royal Cancun we try to make everybody’s stay unforgettable, and we are so happy that we succeeded. We are pleased that the service was exceptional and we will let them know that their hard work does not go unnoticed. We hope to welcome you back soon!

Lancaster, New York
Reviewed 1 week ago NEWvia mobile

Great service and very friendly staff! Always willing to help you out if you have any questions and have many activities throughout the day. Totally would recommend staying here! :) It was very fun going to the night clubs each night with Benjamin, Ernesto, Hector, Luis, and Jesus!

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Helpful?
Thank Malgrahnert
Monica C, Gerente at Park Royal Cancun, responded to this review

It is such a pleasure to know that we exceeded your expectations and offered you a 5-Star experience during your stay at Park Royal Cancun. We are thrilled that you enjoyed everything from the location to the amenities and service you received from our colleagues. Our team will be delighted to know that their hard work and genuine care doesn't...

Reviewed 1 week ago NEW

Very clean! Food was ok at the buffet ...but the restaurant El Mirador was fantastic. Our servers: Erick and Fredy were both wonderful! David at the service desk was great! Bell Boy Antonio Morales also so kind, helpful! Isabelle at the Pool Booth helped us schedule trips and was very informative. Omar greeted us upon arrival and was great. I...

Review collected in partnership with this hotel
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1Thank pr4321
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you for the information you provided regarding your recent stay at Park Royal Cancun. We take these comments very seriously and apologize for the shortcomings you described. The quality of your stay is not reflective of the atmosphere we try to create here and we can assure you that changes will be made to improve stay of future guests....

Reviewed 1 week ago via mobile

This is the first time that my wife and I are staying in the Park Royal Resort in Cancun, Mexico. I found that the group of the front desk staffs are very nice, courtesy, and helpful to assist us thoroughly through out our checked in process with all 5 units that we reserved for our classmates reunion this week in...

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Helpful?
Thank mlam88
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you for sharing your feedback with us. We are happy that you enjoyed your experience during your stay at Park Royal Cancun and we hope that you stay with us again on your next trip to Cancun.

Somerville, Massachusetts
Reviewed 1 week ago

No minibar in the room, people knocking on my room door at night, either because they were lost or just drunk, LACKING THE HOSPITALITY, food was OK, but the staff were rude at the concierge desk of all the places. Not a very happy camper. you will have to break your neck to get a glimpse of the ocean view,...

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Helpful?
Thank lilsilva
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you for taking the time to share your honest feedback with us. We are sorry to hear that you didn't enjoy your experience at Park Royal Cancun and we wish that you didn’t leave feeling disappointed. Please know that the events you describe are not reflective of the service that we strive to provide to or guests and we...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Beachfront
  • Free Internet
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Cancun Caribe Park Royal Grand is conveniently located right in the heart of the Hotel Zone next to the very exclusive, La Isla Mall. The International Airport is located only 20 minutes from the hotel and you'll be within walking distance of the best restaurants and stores.From the Park Royal Grand walk over to Cancun's excellent shopping center and discover places like Kukulcan mall, Flamingo mall, Forum mall, Coral Negro market, and Caracol mall.Souvenirs and bargains abound as you stroll through the stores in the heart of Cancun's hotel district. Whether you are looking for a new designer outfit for yourself or a gift to take home to your loved ones, you'll find it here ... more   less 

Additional Information about Park Royal Cancun

Address: Blvd. Kukulkan Km. 12.5 | Lote 18, Fraccion 1-B | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: €155 - €436 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Park Royal Cancun 3.5*
Number of rooms: 287
Reservation Options:
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Also Known As:
Park Royal Cancun Hotel Cancun
Park Royal Resort Cancun
Park Royal Piramides Cancun
Hotel Style:
#46 Top resorts Hotel in Cancun
#49 Romantic Hotel in Cancun
#51 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Park Royal Cancun staff and other travellers.
160 questions
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Questions? Get answers from Park Royal Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask them for a room that has a fridge and a decent view.”
lilsilva, 19 May 2017 | Read review
“Higher up rooms have a better view”
  • View from my Ambassador Suite room 1215
michellev181, 17 May 2017 | Read review
“Excellent views from all windows....not a bad room to be had.”
barbg139, 16 May 2017 | Read review
“Ask for upper level ocean view rooms.”
bnw84, 13 May 2017 | Read review
“The Presidential Suites and higher rooms are the ones offer the best views”
rebeccakL4275DU, 13 May 2017 | Read review
5 of 5
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US$226* /night
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Prices are for 1 room, 2 adults
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