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CasaMagna Marriott Cancun Resort

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#15 of 182 Hotels in Cancun
GreenLeadersPlatinum level
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CasaMagna Marriott Cancun Resort
CasaMagna Marriott Cancun Resort
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3,654 Reviews from our TripAdvisor Community

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There are newer reviews for CasaMagna Marriott Cancun Resort
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Showing 3,113: English reviews
Rancho Santa Margarita, California
Reviewed 29 July 2014

I just returned from a great week at the casa magna with the whole family. Wife and 2 teenage boys had a blast. Beach was wonderful, room was clean and spacious and the management upgraded us to an executive suite as they were doing some remodeling close to our initial room, great upgrade. Very helpful staff and we want to...

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Helpful?
3Thank Darrenmt
MarriottCancun, Hotel Manager at CasaMagna Marriott Cancun Resort, responded to this review

Dear Darrenment: I´m so glad that you and your family enjoyed your executive suite! Thanks so much for noticing Jorge, he is one of the oldest bell boy in our hotel and believe me, he knows Cancun better than me! I will let Jorge know about the great comments you have made of him in this review. It’s great to...

Chicago, Illinois
Reviewed 28 July 2014

I used my miles from my Marriott card to book a night at the CasaMagna and so glad I did. This was a wonderful place to stay and the beach is beautiful. I was very surprised when I checked in, I was up graded to an ocean front suite. The staff is very nice at the hotel, arrnaging shuttles to...

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Helpful?
Thank diver01
MarriottCancun, Hotel Manager at CasaMagna Marriott Cancun Resort, responded to this review

Dear diver01: I´m so glad you did to! Thanks so much for choosing Marriott CasaMagna Cancun, I’m happy that you enjoyed your stay. Hope we can welcome you again. Sincerely Manuel Magaña / Hotel Manager

New Delhi, India
Reviewed 28 July 2014

Checked in on 4th July alongwith Karan Sahni. Room booked through Marriot central booking and were offerred told us that although this promotion is existing but your booking from Marriot does not mention this. However as it was 3 AM in night, we checked in and were told that this matter can be checked up with central booking. Unfortunately at...

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Helpful?
4Thank manmeet42
MarriottCancun, Front Office Manager at CasaMagna Marriott Cancun Resort, responded to this review

Thank you for posting this review and sharing your feedback about your experience at our hotel. Please accept our sincere apology for the misunderstanding in your reservation. Marriott.com offers several packages and promotions to satisfy our guest needs and preferences, it seems that you might choose something different that your friends at time of booking. If you wish to have...

Laredo, Texas
Reviewed 28 July 2014

At our arrival, because of a convention, we were offered a room with a garden view which I did not want . With a few dollars more we were given a Jr suite with a fantastic view and a wrap around balcony that gave us a fantastic front view to the clear white beach and a side view to the...

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Helpful?
Thank Daisy1948
MarriottCancun, Hotel Manager at CasaMagna Marriott Cancun Resort, responded to this review

Dear Daisy1948: I´m so happy that you enjoyed your Jr Suite with that huge balcony, as you mentioned the views are stunning! Thanks so much for your warmest comments about the breakfast buffet, I just received another review talking about how they loved La Capilla Argentina Breakfast as well. Thanks for noticing the staff they work really hard and appreciate...

Reviewed 27 July 2014

I've been coming to this resort for the last 5 years. Sadly, this will be my last visit. The property is phenomenal--the pool, the beach, the spa, and the gym are top notch. The problem is, the customer service has taken a severe nosedive where the prices have increased substantially. I attempted to make a purchase in the gift shop...

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Helpful?
5Thank GingerCookie76
MarriottCancun, Front Office Manager at CasaMagna Marriott Cancun Resort, responded to this review

Thank you for posting this review, we deeply regret the experience you had with our staff and offer our sincere apology. Please know that we have taken action to ensure this problem does not occur again. After receiving your review, we gave feedback to each Manager of the areas you mentioned in how to address properly to our guests all...

Visalia
Reviewed 26 July 2014

We had excellent stay at CasaMagna in June/July 2014. From the moment we walked in the door until the time we left, we were treated like royalty by all of the staff. We had read some reviews talking about timeshare conversations from some of the employees, but we were never confronted. All of our interactions with the staff were very...

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Helpful?
Thank ChrisJ8
MarriottCancun, Hotel Manager at CasaMagna Marriott Cancun Resort, responded to this review

Dear Chrisj8: Thank you for sharing your experience at our property, it is great to know that service and facilities were what you expect and deserve. Thanks for noticing our restaurants La Capilla Argentina that has become of one of the best Breakfast buffets in Cancun Hotel Zone and Gustino, our 4 Diamond awarded restaurant just next door at JW...

Waretown, New Jersey
Reviewed 26 July 2014

We returned here this year because of the great experience we had last year (see my review from July 2013). It was just as good this year. The beach is very good with numerous huts for the early people and the pool gets a bit crowded in the afternoon. The staff is excellent all around. EVERYONE on the staff greets...

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Helpful?
Thank Vikster101
MarriottCancun, Hotel Manager at CasaMagna Marriott Cancun Resort, responded to this review

Dear Vikster101: I´m very pleased to know that this was your second time with us at Marriott CasaMagna Cancun, thank you so much for your trust and loyalty! Glad you had a great time again and I want to thank you for your wonderful comments about our staff, we are both committed to quality and the hotel offers them English...

Reviewed 25 July 2014

A great hotel and a terrific staff... As you'd expect from the Marriott brand, this hotel is clean, very well managed and exceeds expectations. In a market dominated by the all inclusive model, it was great to stay in a more relaxed, quieter and customer focused environment; where the staff greets you personally and warmly each time... The views are...

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Helpful?
1Thank JDVegas11
MarriottCancun, Hotel Manager at CasaMagna Marriott Cancun Resort, responded to this review

Dear JDVegas11: I am so happy we exceed your expectations! The most important to us are our guests and we strive every day to make them feel like home, yes I agree with you, the views of the Mexican Caribbean from any point of the Marriott CasaMagna Cancun are stunning! I appreciate your feedback regarding the beach; we are already...

Dallas, Texas
Reviewed 25 July 2014 via mobile

This was a very important family trip and Marriot and Casamagna staff did not let me down. I consider myself a frequent traveler with about 50 nights per year so this is not a light comment. I love the Caribbean Suite, the level of service, attention. Room was very clean, beach is cleaned every morning, staff is very responsive. Marriot...

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Helpful?
1Thank Speedyquic123
MarriottCancun, Hotel Manager at CasaMagna Marriott Cancun Resort, responded to this review

Dear Speedyquic123: I´m so glad that we exceed your expectations! Thanks so much for your trust and for choosing Marriott CasaMagna Cancun for this important family trip. I am happy to know that Emmy,Yuliana, Manuel and Issac did a great job, they appreciate this recognition. We look forward to welcome you for another memorable stay! Warm Regards, Manuel Magaña/Hotel Manager

Scottsdale, Arizona
Reviewed 24 July 2014

My wife and I ended a whirlwind 14 day Yucatan adventure with 3 nights at the CasaMagna. Low season so at check in we were offered an Oceanfront Suite with wraparound balcony for almost nothing (we had already booked an oceanfront room). Money well spent. We felt like we were at sea with gorgeous aqua water views everywhere! Cozy room...

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Helpful?
5Thank DesertTravellers_01
MarriottCancun, Hotel Manager at CasaMagna Marriott Cancun Resort, responded to this review

Dear DesertTravellers_01: I am happy to read that you have enjoyed your stay in Marriott CasaMagna Cancun, is nice to see that you delight every morning the stunning’s views from our Mexican Caribbean; thanks so much for your feedback regarding the bathroom, your opinion is very important for us and for highlight Eleazar´s job from La Isla staff, I will...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Discover Paradise. Powder soft sand and sparkling turquoise seas beckon travelers to the heart of the Mexican Caribbean and Marriott’s CasaMagna Cancun Resort. A legendary locale perfectly matched with Marriott’s commitment to service satisfies adventurous souls seeking to explore ruins or searching for serenity in the shadows of an ancient empire. ... more   less 

Additional Information about CasaMagna Marriott Cancun Resort

Address: Blvd Kukulcan, Retorno Chac L-41 | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: €158 - €381 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — CasaMagna Marriott Cancun Resort 4*
Number of rooms: 450
Reservation Options:
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Also Known As:
Marriott Casamagna Cancun Hotel Cancun
Marriott Cancun
Cancun Marriott
Hotel Style:
#8 Business Hotel in Cancun
#14 Top resorts Hotel in Cancun
#14 Spa Hotel in Cancun
#15 On the Beach Hotel in Cancun
#15 Luxury Hotel in Cancun
#16 Family Hotel in Cancun
#20 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from CasaMagna Marriott Cancun Resort staff and other travellers.
224 questions
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Questions? Get answers from CasaMagna Marriott Cancun Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for ocean view.”
 of 5 bubbles kidcancun, 15 Feb 2017 | Read review
“Fourth floor on the left hand side with an ocean view is best”
 of 5 bubbles 790jacobd, 15 Feb 2017 | Read review
“Choose another property”
 of 5 bubbles KevinBromagen, 13 Feb 2017 | Read review
“Great beach and pool was excellent - BUT the service was awesome!”
 of 5 bubbles ChiTownJakeH, 9 Feb 2017 | Read review
“Just ask for a room with a view. It overlooks the ocean and is very beautiful.”
 of 5 bubbles , 8 Feb 2017 | Read review
5 of 5