GARZA BLANCA RESORT & SPA CANCUN

I've been to the spa twice in GB Cabo and when this one in Cancun opened I wanted to check it out. I missed my appt by an hour 😩 but the staff waited for me. I was the last one in so I had the spa all to myself. RUTH was a sweet girl but boy, was she one of the most amazing masseuse I've ever had. I had the relaxing massage with a facial and RUTH was very thorough and constantly checking on me to see how I was doing. The spa itself was amazing, if I had the time I would've stayed for the water therapy but next time I will. The staff, the spa, the resort was amazing. And definitely I will ask for RUTH again the next time I come back. Good job, GB.

Date of stay: May 2022Trip type: Travelled

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Jonna B wrote a review Jan 2022

Teaneck, New Jersey11 contributions2 helpful votes

Hotel's Favourite

It's all about the staff!

We’ve stayed at Garza Blanca in other locations, so we know how wonderful the experience is at a Tafer resort. The design, accommodations, and amenities are always spectacular, and the same is true of the new Cancun site. Keep in mind, there is still construction going on- it wasn’t significant enough to bother us. Every single meal was consistently delicious- without a doubt, you will be impressed with the quality of food and drinks. There are currently 3 restaurants right on site- 2 more are in progress. However, the staff is what really makes the Garza Blanca experience exceptional. Some who deserve thanks for their exceptional hospitality are: At Bocados: Chef Isai, Erika, Luis Felipe and Javier gave us an amazing dinner experience, including the best steak I’ve ever eaten. Then Ernesto, Alex and Luis nailed it again with strawberries flambe made tableside. Ruben, the manager, did everything to ensure our complete happiness. At the lobby bar: Julio, Diego, Angel, Cecilio, and Felipe amazed us with an endless number of custom cocktail creations and great conversations! It’s wild to see how much “Spanglish” you can speak after a few drinks! At Hiroshi: Karla, Priscila, Zuri, Maria, and Francisco were so lovely, we came back 3 times! At the pools: Benjamin, David, Izmael and Ricardo kept the mezcal flowing and the Baja tacos coming! We will absolutely be back to visit our new friends in Cancun!…

Date of stay: January 2022

Rooms

Service

Sleep Quality

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Response from Otto P, General Manager at Garza Blanca Resort & Spa Cancùn

Responded 24 Jan 2022

Dear 932jonnab, Thank you for expressing your great satisfaction at the Garza Blanca Cancun and for sharing the details of your stay with us. I am happy to read that our team has contributed greatly to making your stay memorable. We are committed to offering outstanding service. I am thankful for your kind words which I will personally share with Chef Isai, Erika, Luis Felipe, Javier, Ernesto, Alex, Luis, Ruben, Julio, Diego, Angel, Cecilio, Felipe, Karla, Priscila, Zuri, Maria, Francisco, Benjamin, David, Izmael and Ricardo the team members you mentioned. Kind Regards, Otto Pareto General Manager Garza Blanca Cancun

TravelGalUNC wrote a review Yesterday

Charlotte, North Carolina23 contributions53 helpful votes

Garza Blanca Cancun is wonderful! Make sure you dine at Hiroshi!

My visit to Garza Blanca Cancun was amazing. The resort is gorgeous and the service and food is awesome! We loved the rooftop pool. Israel was our amazing server both days we visited so ask to sit in his section if he is there. Our butlers Candido and Diana were wonderful! Lastly our dinners at Hiroshi were THE BEST! Karla (the manager) runs a first class restaurant. Gustavo (our server) provided some of the best service I have ever had at any restaurant in any country. We dined there twice and loved it both times. I cannot say enough good things about service at the resort. We will be back without a doubt!

Date of stay: May 2022Trip type: Travelled

Room Tip: Go to the rooftop pool if you want to a quiet pool experience without kids.

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Rodrigo wrote a review Yesterday

1 contribution

Garza Blanca Entertainment Team

My family and I visited cancun for 12 days and enjoyed the incredibly fun environment Alejandro and Millie provided with the daily aqua fit exercises and the volleyball games. They truly made the experience memorable and we’re amazingly kind and friendly to everyone around them with positive upbeat vibes. Would recommend every activity they lay out for the resort and would definitely go again to experience the fun they bring to Garza Blanca.

Date of stay: May 2022Trip type: Travelled

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Response from Otto P, General Manager at Garza Blanca Resort & Spa Cancùn

Responded yesterday

Thank you so much Rodrigo_Villalobos11, for taking a few moments to share your experience with us on Trip Advisor. We are highly pleased to know that you felt that our staff went above and beyond for you and your family. It is an extreme pleasure for us to receive these kinds of comments from such a distinguished guest, but it is even much more satisfying to know that we contributed to making your vacations a memorable one. Best regards, Otto Pareto General Manager Garza Blanca Resort & Spa Cancun

Michele A wrote a review 15 May

1 contribution

The Rooftop

Benjamin took care of us everyday we were here and was very attentive. The hotel is beautiful with amazing service, Benjamin made our experience that much better. We recommend coming here for a getaway!

Date of stay: May 2022Trip type: Travelled

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Response from Otto P, General Manager at Garza Blanca Resort & Spa Cancùn

Responded yesterday

Dear micheleaS2253ZQ, Thank you for the eloquent review of the Roof Top. It is a passionate team of unparalleled individuals that make us who we are, so we are delighted that we surpassed all your expectations with our vibrant service. I am very thankful for your kind words which I will personally share with Benjamin and the team members you mentioned. On behalf of our Resort team, we look forward to your next visit. Best regards, Otto Pareto General Manager Garza Blanca Resort & Spa Cancun

Chris S wrote a review 15 May

1 contribution

Can't wait to go back

The positive reviews here pretty much cover it all, but I wanted specifically mention a few things. First is Hiroshi restaurant and is must during your stay. The food and staff were amazing! The second mention is the spa. Not exaggerating, the best massage I have ever had. Last and best mention is our butler Vanessa. She took any expectation I may have had about Garza Blanca and blew them out of the water. She truly made our stay special.

Date of stay: May 2022

Location

Cleanliness

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Response from Otto P, General Manager at Garza Blanca Resort & Spa Cancùn

Responded yesterday

Dear jester9036, It is an honor to receive an amazing review from our valued guests and we would like to thank you. We are most delighted to learn that you had a wonderful experience at the Resort and had the opportunity to enjoy all the facilities and services we offered. Also, we have taken a note of your comment and will share it with Vanessa. We thank you on behalf of our team. Best regards, Otto Pareto General Manager Garza Blanca Resort & Spa Cancun

Cate216 wrote a review 14 May

Tampa, Florida37 contributions3 helpful votes

+1

Repeat Visitors

We had the pleasure of visiting Garza Blanca back in February, and enjoyed ourselves so much we decided to book another week for when more of the resort was finished. I would like to point out that we're not members/residents - but just really liked this resort. I was very excited to experience the newly opened Rooftop - and was blown away by the view! We were excited the spa was finally finished and visited 3 times this trip - all for the most blissful of massages! Dont skip the hydrotherapy circuit. Its the perfect way to relax before relaxing some more! I had hoped that Dao would be opened for this trip, but I guess that we'll just have to return for another visit in the future. I only had two gripes about this visit, that weren't major enough to sway my opinion, but are worth mentioning. The hotel is still under construction in some areas - so I'm attributing that to what was going on. First, the hot water in our room was a little wonky - the shower never got warmer than lukewarm, but the sinks got pretty hot. Annoying, but hardly a vacation ruiner. And secondly, at certain times of day inside there were odors of sewer and such. Especially in the lobby. They tried to perfume the areas to cover it up, but for me it just co-mingled the smells to an overpowering level. Again, unpleasant- but I'm sure management is trying their best to get it under control. I do need to point out that we had some interactions with really stand out employees as far as service - and they are listed below: Our butler Ariel was so helpful in answering our questions and helping to make spa and dining reservations. She made all the difference in the trip going as smoothly as it did. Irving and Benjamin at the Rooftop deserve special mention for their excellent service! I was beyond impressed that Irving recognized and remembered us from our February visit. He always had a smile (under his mask, but you can still tell) for us and he seemed to genuinely care if all of our needs and wants were met. And Benjamin too was always super quick and happy to help. He was consistently able to get us a lounger in a desirable spot and kept us happy and well attended to at all times, despite having multiple other guests to look after as well. Maria was our server the night we dined at Blanca Blue. She was very pleasant and welcoming. She gave excellent recommendations on what to try and our glasses never reached empty before refills arrived! Antonio at Davinos also deserves recognition for his standout service. We enjoyed his attentiveness and demeanor so much from earlier in the week that we reserved a second night at Davinos with him! Both times he went above and beyond to help make this anniversary trip feel special. His recommendations were top notch and he really went above and beyond with the tableside prepared flambe desserts.…

Date of stay: May 2022Trip type: Travelled

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Response from Otto P, General Manager at Garza Blanca Resort & Spa Cancùn

Responded 2 days ago

Dear Cate216, Thank you for taking the time to review your recent visit. It's wonderful to hear that you enjoyed the various facilities and amenities of Garza Blanca Resort & Spa Cancun. Your feedback is truly valued. I hope that the warm memories of this visit encourage you and your good friends to return to this paradise at your earliest convenience. Kindest regards, Otto Pareto General Manager Garza Blanca Resort & Spa Cancun

C W wrote a review 14 May

1 contribution

Don't trust the hype

"Garza Blanca is so overrated we experienced our worst stay in a resort and we had stayed in many different hotels in Cancun and believe me this place is far from a good quality, facilities are fine however the service is terrible I can't understand why this place has so many positive comments with a clear problem with service, waiters are focus on tips and asking us to leave a great comment each interaction this is unacceptable for a resort like this save your money go somewhere else

Date of stay: May 2022Trip type: Travelled

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Response from Otto P, General Manager at Garza Blanca Resort & Spa Cancùn

Responded 2 days ago

Dear CW172, Thank you so much for taking the time to write such a detailed and positive review! We are thrilled to read that we have managed to exceed your expectations. I have studied your feedback very carefully and shared with the team the areas for improvements. Please note that our property is under constant renovation to keep providing the finest facilities and services for all our guests. We hope to be your hosts soon again and having the opportunity to exceed your expectations. Warmly, Otto Pareto General Manager Garza Blanca Resort & Spa Cancun

Bobbi D wrote a review 14 May

Pleasanton, California5 contributions4 helpful votes

Fantastic, indulgent girls' trip.

The property is lovely and the four-bedroom penthouse loft perfectly accommodated our group of eight ladies. Its rooftop jacuzzi and patio provided a wonderful place for a nightcap and late night conversation. As others have said before though, it really is about the staff and hospitality. After checking in, I was on my phone starting to make dinner reservations when we were greeted by Ariel, who introduced herself as our butler for the week. She made all our reservations, found outings for us, stocked our room with some very specific items, and arranged a beautiful private dinner in our room. Wow! i can't say enough about how pampered she made us feel. Her service may have been included because of our room, so I'm not sure if it is available to all guests, but she made the trip for us ladies. Other notable staff: Raul at the pool made sure we had eight pool lounge chairs set up every day and stocked with waters. All our servers at the pool were attentive and polite. Angel prepared our delicious private dinner, and Rogelio served us. They were both outstanding. My only suggestion to the management would be to offer more nighttime entertainment, even if it's just a live performer. There were some musicians wandering around the pool during the day, but a venue featuring them at night instead would have given us somewhere to gather after dinner. There was virtually nowhere to go and nothing open here or at the hotel next door after 9:00. …

Date of stay: May 2022

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Response from Otto P, General Manager at Garza Blanca Resort & Spa Cancùn

Responded 2 days ago

Dear bobbid516, Thank you for taking the time to review your recent visit. It's wonderful to hear that you enjoyed the various facilities and amenities of Garza Blanca Resort & Spa Cancun. Your feedback is truly valued. I hope that the warm memories of this visit encourage you and your good friends to return to this paradise at your earliest convenience. Kindest regards, Otto Pareto General Manager Garza Blanca Resort & Spa Cancun

Todd A wrote a review 13 May

1 contribution

Garza Blanca Cancun

@Hirsohi, @Blana Blue, @Bocados- Between Profino, Kevin, Roger, Thomas, Miguel, & Jose. My wife and I had the best time for her birthday and mothers day. You CANNOT go wrong at the Garza Blanca in beautiful Cancun. Make sure you do the catamaran over to the island for awesome snorkeling (rent the golf cart too ;) )!

Date of stay: May 2022Trip type: Travelled

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Response from Otto P, General Manager at Garza Blanca Resort & Spa Cancùn

Responded 2 days ago

Dear S6832RTtodda, On behalf of the management and staff, allow me to thank you for sharing your fabulous comments. We are thrilled that you loved Restaurants and had such a fantastic experience. We are delighted that you loved it just as much as we did! Thank you once more for writing about your extraordinary experience, and we will be waiting for you to join us soon again and make yourself at home soon. Sincerely, Otto Pareto General Manager Garza Blanca Resort & Spa Cancun

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