We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

JW Marriott Cancun Resort & Spa

Show Prices
#12 of 181 Hotels in Cancun
Certificate of Excellence
GreenLeadersGold level
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
JW Marriott Cancun Resort & Spa
JW Marriott Cancun Resort & Spa
Panoramas (1)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"moduleList":["handlers"]},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

4,010 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for JW Marriott Cancun Resort & Spa
See the most recent reviews
Showing 3,506: English reviews
Columbia, MO
Reviewed 12 May 2015

The facility was in very good condition and the staff were very friendly and attentive. All rooms have some view of the ocean. The pools and beachfront were very nice. The room was very clean and very comfortable, though there were very minor details hinting at the property's age. The Beachwalkers restaurant is a great place to enjoy a snack...

 Report
Helpful?
Thank sykutam
MarriottCancun, General Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear Sykutam, Thank you for sharing your experience with us, Im glad to know you enjoyed your stay with us and that you find the service you were looking for and deserve as you mention our pool area is amazing. BeachWalk restaurant is delicious to enjoy a fresh ceviche while watching the Caribbean. Thank you for your warm comments we...

Atlanta, Georgia
Reviewed 11 May 2015

Was a part of a group trip and went from the presidential suite to my own room. Turn down service was impeccable, beach beds, pool side service was excellent. Everyone was very friendly and service was as expected at this 5 star hotel. Would definitely visit again.

 Report
Helpful?
Thank gabe136
MarriottCancun, General Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear Gabe136, I’m very pleased to know you and your group enjoy the hotel. As you mention our pool area is perfect to relax, the beach beds are the best way to indulge yourself and worry about a thing while contemplating the Caribbean ocean. Thank you for taking a time a and share your experience with us, Sincerely, Manuel Magaña...

Salt Lake City, Utah
Reviewed 11 May 2015

I have been to Mexico several times and hands down the JW Marriott has outstanding service. The hotel is also beautiful and the pools clean. I highly recommend an ocean front view. This is not an all inclusive hotel, so if that is your thing, I don't recommend this property. It was a perfect get-a-way for my husband and I....

 Report
Helpful?
1Thank Jojoskimom
MarriottCancun, General Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear Jojoskimom, Thank you for taking a time and share your amazing service experience with us, I’m happy you had visit Mexico before and I’m glad you love our service, we all work really hard to provide you with the most friendly staff in the area. Which restaurants did you visit? We hope we can see you soon, Sincerely, Manuel...

Reviewed 10 May 2015 via mobile

From the second I arrived to the hotel I felt like a king didn't have to do nothing they have excellent SERVICE and they make sure you feel comfortable all the time, as you come and go they always greet you with a smile, The room was nice and the view was something special

 Report
Helpful?
1Thank eli k
MarriottCancun, General Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear Eli K, I’m glad you experience our royal treatment, as you mention we work really hard to make you feel like a King, worry about a thing just enjoying the Caribbean paradise, relaxing and having the best vacations ever. Did you happen to visit our Spa, if not next time I highly recommend on treating yourself with a Mayan...

Denver, Colorado
Reviewed 10 May 2015 via mobile

My wife and I recently stayed at this resort at a company sponsored event. While the stay was pleasant enough, I didn't get the feeling I was in Mexico at all. The interior and furnishings seemed like any other high-end hotel in the USA. The resort was nice, with a great beach and attentive personnel. It may have been due...

 Report
Helpful?
Thank loretocal
MarriottCancun, Quality Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear loretocal: Thank you for taking the time to leave your comments about your recent stay with us, I am glad to learn that you consider our resort nice and that you enjoyed our extraordinary location at the Caribbean, but mostly I am happy to read that your consider our staff service as a very attentive one, you can be...

Libertyville, Illinois
Reviewed 9 May 2015

My wife and I spent 5 days celebrating our 30th at the JW. Ocean front suite facing the beach with two balconies was superb. The staff is excellent...free bottle of champagne, maids left a trail of rose petals throughout the room, artistic use of the towels to create two kissing swans shaped like a heart. Make sure to enjoy the...

 Report
Helpful?
Thank Mike C C
MarriottCancun, General Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear Mike C C, Congratulation for the big 30th thank you for celebrating such an important and special day with us, I’m happy we pamper you and your wife and that you enjoyed your 5 days at paradise. As you mention our pool is lovely to relax and enjoy a magnificent view. Fred’s is delicious the grilled octopus or the...

Grand Rapids, Michigan
Reviewed 8 May 2015

We just got back from our stay at the JW Marriott in Cancun. For our stay, we opted to upgrade to Club 91. So worth it! The whole staff of Club 91 is excellent. The service is simply wonderful. We must give a special mention to Edilberto, who is so attentive and charming. We were always happy to see him...

 Report
Helpful?
Thank Jackie W
MarriottCancun, General Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear Jackie W, Thank you for sharing your lovely experience with us, as you mention the best way to enjoy to the fullest Cancun and the hotel is at the Club 91, specialized attention and service. Ill definitely share your warm comments with Edilberto and I’m sure he will send you his best wishes. Sincerely, Manuel Magaña Hotel Manager

Minneapolis, Minnesota
Reviewed 7 May 2015

My wife and I came here for five lovely nights as part of an incentive trip for my job. We are not your typical beach or resort couple. We normally travel to remote places, stay in modest hotels, and try to live like the locals. That said, who can turn down a free trip to Cancun? I have stayed at...

 Report
Helpful?
1Thank Anaxander
MarriottCancun, General Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear Anaxander, I’m really happy you could live the JW experience, I’m sorry for some of the inconvenience during your trip we will check out what went wrong and continue training our associates so we can offer a better service. Otherwise I’m glad you enjoy the magnificent view from our balconies, as you mention the views are astounding, and the...

Newcastle upon Tyne, United Kingdom
Reviewed 6 May 2015 via mobile

Everything was lovely clean and up to 5star standards lovely breakfast.Pool was lovely kids loved the infinity pool very good service and located in great location. Pizza takeaway just opposite and supermarket as well.shop inside is very overpriced.

 Report
Helpful?
Thank Kakababbu123
MarriottCancun, General Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear auntkrusty, Wow! family of 16 that’s a big family! I’m glad all of you had the chance to travel as a family and create amazing memories together, thank you for trusting us with your trip, I’ll share your lovely comments with Arturo, Roxana, Akemi, Julio and Josue so they can continue keeping up the incredible work . Thank you...

Rochester, New York
Reviewed 6 May 2015

My husband and I stayed here from March 17 to 27, 2015. We found the resort to be upscale, nicely landscaped with much attention to the comfort of their guests. We stayed on the 14th Floor as we elected to include the Club 91 package during our stay. Our room was technically ocean view but we enjoyed spectacular views of...

 Report
Helpful?
2Thank debgalvano
MarriottCancun, General Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear debgalvano, I’m happy to know you had the opportunity to experience our private club as you mention club 91 is the way to go to enjoy the Resort. I am pleased to know you had an incredible stay at our Resort, the ocean views are truly exquisite something everyone’s has to live it to believe it. I’ll share you...

3,343 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (2900)
Viewed
Pool/Beach Area (642)
Viewed
View from Room (238)
Viewed
Hotel & Grounds (535)
Viewed
Dining (119)
Viewed
Room/Suite (283)
Viewed
Family/Play Areas (4)
Viewed
Bathroom (65)
Viewed
Business Centre/Function Rooms (7)
Viewed
1:22
Videos (6)
Viewed
Other (1001)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (294)
Viewed
Amenities (70)
Viewed
Beach (27)
Viewed
Pool (32)
Viewed
Premium Ocean View King Room (82)
Viewed
Dining (29)
Viewed
The Hotel (54)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (149)
Viewed
Pool/Beach Area (24)
Viewed
Hotel & Grounds (36)
Viewed
Business Centre/Function Rooms (9)
Viewed
Room/Suite (33)
Viewed
View from Room (5)
Viewed
Dining (5)
Viewed
Other (37)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Cancun hotels
2.7 km away
The Westin Lagunamar Ocean Resort Villas & Spa
6.0 km away
Grand Fiesta Americana Coral Beach Cancun
4.7 km away
Le Blanc Spa Resort
Le Blanc Spa Resort
#1 of 181 in Cancun
5,577 reviews
Show Prices
Show Prices
Show Prices
0.1 km away
CasaMagna Marriott Cancun Resort
6.2 km away
Hyatt Ziva Cancun
Hyatt Ziva Cancun
#6 of 181 in Cancun
3,199 reviews
0.7 km away
The Ritz-Carlton, Cancun
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Welcome to the JW Marriott Cancun Resort & Spa, an oceanfront haven of unparalleled sophistication, impeccable service and warm Mexican hospitality designed for today’s most discerning travelers. Sumptuous comfort, chic residential styling and glorious waterfront views distinguish every room. Abundant taste marks every dining experience, from casual to elegant, and indulgent charm distinguishes each and every day. Relax on a spectacular beach kissed by the sun and caressed by the sparkling waters of the Caribbean. Stroll through traditional markets ablaze with color or listen to the lullaby of the ocean surf from your private balcony overlooking the sea. With its powdery sand beaches and ancient Mayan mysteries, Cancun will dazzle your senses ... more   less 

Additional Information about JW Marriott Cancun Resort & Spa

Address: Blvd Kukulkan, Km 14.5 | Lote 40-A, Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: €236 - €585 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott Cancun Resort & Spa 4.5*
Number of rooms: 448
Reservation Options:
TripAdvisor is proud to partner with Marriott, Booking.com, Expedia, Hotels.com, Despegar.com and Jetsetter so you can book your JW Marriott Cancun Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Jw Marriott Cancun Hotel Cancun
Jw Marriott Cancun Resort
Cancun Marriott
Hotel Style:
#6 Business Hotel in Cancun
#11 Top resorts Hotel in Cancun
#12 Spa Hotel in Cancun
#12 On the Beach Hotel in Cancun
#12 Luxury Hotel in Cancun
#19 Family Hotel in Cancun
#26 Romantic Hotel in Cancun
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Cancun Resort & Spa staff and other travellers.
260 questions
Ask a question

See all questions (260)

Questions? Get answers from JW Marriott Cancun Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Away from lobby area.”
 of 5 bubbles 510charlesw, 28 Mar 2017 | Read review
“ocean view a must”
 of 5 bubbles TheSolajas, 28 Mar 2017 | Read review
“they are all good, I believe - we had a beautiful deck”
 of 5 bubbles 269nancyb, 27 Mar 2017 | Read review
“get a view of the beach for sure”
 of 5 bubbles Travelgirl7788, 24 Mar 2017 | Read review
“ocean side rooms are worth it! Higher the floor - less you can hear from the children and restaurant.”
 of 5 bubbles sallyw609, 23 Mar 2017 | Read review
5 of 5