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JW Marriott Cancun Resort & Spa

#12 of 180 Hotels in Cancun
Certificate of Excellence
GreenLeadersGold level
04/06/2017 05/06/2017
1 room 2 adults 0 children
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JW Marriott Cancun Resort & Spa
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4,121 Reviews from our TripAdvisor Community

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There are newer reviews for JW Marriott Cancun Resort & Spa
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Showing 3,603: English reviews
Reviewed 4 July 2015 via mobile

We first visited this property in 2005, and we were seriously impressed with the rooms, amenities and definitely the service. The beach was amazing with incredible sand, warm waters and everything you could ask for in a tropical vacation. We've traveled a bit more since then, visited stellar hotels in Aruba, Hawaii, Florida, etc. I have to say, we were...

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3Thank SR2505
MarriottCancun, General Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear SR2505, 10 years a long that was quite something, I happy to know that after all this years we have keep our standards and improve them to satisfy our guests needs. Thank you for taking a time and share your lovely experience with us. I’m glad you love our breakfast buffet, it is undoubtedly one of the best in...

Washington DC, District of Columbia
Reviewed 2 July 2015

An exquisite resort in beautiful Cancun that offers excellent food and a relaxing environment beyond expectations. Here's the best part...an amazing staff and outstanding level of service... way above all other hotels in the area (yes, we visited other top hotels). We'll never stay anywhere else in Cancun. Special thanks to: Lilian Gonzalez, front desk reception; Benjamin Madrigal, hotel management;...

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4Thank Bayat229
MarriottCancun, General Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear Bayat229, I’m glad to know you are a loyal guests, it is always a pleasure to see familiar faces around our hotel so we can continue pampering them as the first time they visited us! I’ll share your comments with Lilian, Benjamin, Eduardo Garcia, Eduardo Guerrero, Elena y Jorge. We look forward to see you back so we can...

San Diego, California
Reviewed 2 July 2015

I have visited Cancun several times and stayed at similar hotels. However, this hotel gave us the best customer service. Their personal really try to be kind and welcoming with the guests. Examples of this were: - When I was at breakfast holding my plates and holding my baby in a carrier, the waiters helped me with my plates. -...

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4Thank eunicepalacios
MarriottCancun, General Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear Eunicepalacios, I’m happy to know you and your family had an amazing time with us, and that you enjoyed to the fullest the hotel and you found the service you were looking for and deserve, it is always our pleasure to go above and beyond to satisfy our guest needs, specially to our tiny guests! Thank you for noticing...

Salt Lake City, Utah
Reviewed 2 July 2015

This past trip was the second time my husband and I have been to the JW Cancun. The first time we absolutely LOVED it - but had a different experience because we did not have children. This visit, we brought our 3 year old along and loved it even more. I am not a huge fan of Cancun as a...

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4Thank Christine G
MarriottCancun, General Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear Christine G, Thank you for taking a time and share your lovely family experience with us, I’m really happy to know you and your family had a great time at our resort enjoying the facilities and amenities, our resort is perfect to enjoy it with the family, and we are one of the family friendly hotel in Cancun. I...

Rochester, Michigan
Reviewed 1 July 2015

Stayed here several times. Feels like coming home. Immaculate surroundings. Not so large that you feel like just a number. Service was excellent from the time we arrived. Pool Guy called me dubbed me Senorita Bond! Stayed first visit in room 1007! View made my jaw drop upon first visit. Outstanding bathroom with plenty of great space ....shower made me...

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2Thank SenoritaBond
MarriottCancun, General Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear SenoritaBond, I’m happy to know that you have found the service you were looking for and expect, we are sorry for the inconvenience presented during your check in, I’m happy you had your same room, we are always happy to satisfy our guests so they can have an excellent stay. As you mention having a cup of coffee while...

Owensboro
Reviewed 30 June 2015

I have literally traveled around the world and stay in many first class hotels. I must say I have found the one I can call the best. Service was the best I have ever seen from the drivers, doormen, reception to house cleaning just the right touch. I highly suggest this hotel to anyone wanting to set back relax and...

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1Thank Daves W
MarriottCancun, General Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear Daves W, I’m happy you found everything you were looking for, we all work really hard to provide you with the best service in town and it’s always our pleasure to satisfy your needs! As you mention the adults pool is perfect to relax and enjoy the Caribbean weather! We look forward to see you soon, so we can...

new jesey
Reviewed 30 June 2015

Excellent resort ,nice people ,clean rooms ,suites ,ocean views a little bit away from down town but buses right out front. Food is good ,pools beach is nice but to much sea weed I guess for a reason but at end of week they were digging holes trying to clean it up. If you need a little more of a...

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1Thank raaagp
MarriottCancun, General Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear Raaagp, I’m glad to know you had a great stay, unfortunately this year we have had a lot of sea weed but we are always cleaning the area so our guests can walk in the soft Caribbean sand! I’m happy to know you love our rooms and the view from our balconies! Thank you for taking a time to...

Middletown, Connecticut
Reviewed 30 June 2015

About Me: Marriott Gold Member. Only been on 4 vacations outside USA. Many Marriott Stays in the USA for work: Used my points for a 6 night stay here. hotel is really nice and the grounds are gorgeous including the pools. Staff was top notch. Very friendly. was on 10th floor, room 312, nice view of the Ocean. I thought...

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2Thank scott r
MarriottCancun, General Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear Scott R, I’m happy you had a pleasant say with us, the views from the 10th floor are amazing I’m glad you love them, the sunrise from there looks gorgeous I definitely recommend all the guest that at least one day wake up early to experience such a beautiful view! We are very proud to have one of the...

Washington DC, District of Columbia
Reviewed 30 June 2015

The room was clean, and service was warm and helpful, albeit slow. However, my stay was disappointing in a few different ways. I would not stay at this property again, nor will I recommend this resort to friends or family traveling to the area in the future. First, as a platinum member with Marriott, I've stayed at many all over...

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6Thank Melissa C
MarriottCancun, Front Office Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear Guest, Greetings from Cancun! Thank you for you for patronising the J.W Marriott, on your recent visit to Cancun, and taking your time out to share your valuable feedback. I was sorry to learn of your concerns regarding your recent stay at J.W Marriott Cancun and at the outset, would like to offer my sincere apologies for the disappointment...

Pittsburgh, Pennsylvania
Reviewed 30 June 2015

Stayed 6 nights with a family of four. I am a platinum member and used points. They will not upgrade you to a suite so after being cramped into a standard two bed room ( did have a great view of the ocean). We spent the money for a Caribbean Suite which suited the family better ( we have two...

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2Thank Biztravr
MarriottCancun, General Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear Biztravr, Thank you for trusting Marriott during your getaways, I’m happy to know you had a great time enjoying the service, the club 91 and the view! Thank you for noticing our service we all work really hard to provide you with the friendliest service in town! Did you happen to dine in one of our restaurants? Champions is...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Welcome to the JW Marriott Cancun Resort & Spa, an oceanfront haven of unparalleled sophistication, impeccable service and warm Mexican hospitality designed for today’s most discerning travelers. Sumptuous comfort, chic residential styling and glorious waterfront views distinguish every room. Abundant taste marks every dining experience, from casual to elegant, and indulgent charm distinguishes each and every day. Relax on a spectacular beach kissed by the sun and caressed by the sparkling waters of the Caribbean. Stroll through traditional markets ablaze with color or listen to the lullaby of the ocean surf from your private balcony overlooking the sea. With its powdery sand beaches and ancient Mayan mysteries, Cancun will dazzle your senses ... more   less 

Additional Information about JW Marriott Cancun Resort & Spa

Address: Blvd Kukulkan, Km 14.5 | Lote 40-A, Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: €210 - €481 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott Cancun Resort & Spa 4.5*
Number of rooms: 448
Reservation Options:
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Also Known As:
Jw Marriott Cancun Hotel Cancun
Jw Marriott Cancun Resort
Cancun Marriott
Hotel Style:
#6 Business Hotel in Cancun
#11 Top resorts Hotel in Cancun
#12 Spa Hotel in Cancun
#12 Luxury Hotel in Cancun
#12 On the Beach Hotel in Cancun
#19 Family Hotel in Cancun
#26 Romantic Hotel in Cancun
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Questions? Get answers from JW Marriott Cancun Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were on the 4th floor and had an ocean view”
clairefs, 18 May 2017 | Read review
“Try for a sea view”
snashie, 17 May 2017 | Read review
“We stayed in the Caribbean Suite on the 12th floor, views were amazing”
mikedperl, 13 May 2017 | Read review
“Get a room with a view of the amazing blue water!!! Its worth it!”
joannat847, 9 May 2017 | Read review
“Top floor rooms”
ricardorodil, 9 May 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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