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JW Marriott Cancun Resort & Spa

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#12 of 181 Hotels in Cancun
Certificate of Excellence
GreenLeadersGold level
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JW Marriott Cancun Resort & Spa
JW Marriott Cancun Resort & Spa
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3,947 Reviews from our TripAdvisor Community

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Showing 3,450: English reviews
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Gurnee, Illinois
Reviewed yesterday NEW

Nothing short of outstanding the entire staff, the General Manager, couldn't have asked for more. My wife and I go every year and bring the kids down for one of the weeks. The staff treats my boys like they own the place. i would recommend this hotel to anyone that wants first class service and attention to detail. the spa...

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Helpful?
Thank tires2000
Saint Simons Island, Georgia
Reviewed yesterday NEWvia mobile

I went to Cancun for an end of summer trip with my kids and being a Platinum Premier with Marriott i of course selected a Marriott property. Upon arrival I was told that I had been upgraded to a partial ocean view room. I was a bit confused because that is what I had booked. I asked if there was...

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Thank SMB123456
Langhorne, Pennsylvania
Reviewed yesterday NEW

This hotel is pretty much flawless - we had an amazing stay. We booked using Marriott Rewards points and had a high floor room at the end of the hallway. Pros: the room was exactly as advertised and was very nice. Comfortable bed, immaculate bathroom, working safe, lots of closet/storage space and a private ocean view balcony. Never a long...

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Thank plecostamus
Boston, Massachusetts
Reviewed 2 days ago NEWvia mobile

So this place is outstanding. The pool is massive. The beach is immaculate. The restaurants are outstanding. The bonus here is that you can use the amenities of the adjoining Marriot property, Casamagna. The staff from check in to the pool and restaurants really go above and beyond to accommodate you here. The hotel is immaculate. We were here for...

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Thank John D
Reviewed 2 days ago NEWvia mobile

We barely left the hotel. Had a fantastic experience at the Italian restaurant (we were a little nervous it was too fancy for our young kids but they were over the top accommodating). All the restaurants and hotel food we experienced were great really, from the pizza to room service to poolside food to the hibachi grill at Casa Magna....

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Thank Kelly H
United States
Reviewed 3 days ago NEWvia mobile

Can't wait to come back! Perfect location, gorgeous building, large and very comfortable room, attentive and friendly service, amazing beach casitas and large pools. Great indoor pool and jacuzzi as well. We will certainly come back!

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Thank Marcopolo20th
Readington, New Jersey
Reviewed 3 days ago NEW

This is our second year in a row staying at the JW. We stayed at the Casa Magna next door in 2015. We prefer the JW because it is more upscale and the staff really tends to your every need. Last year we had the Grand Oceanfront suite which was about 1300 square feet. Beautiful view with lots of room...

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2Thank KBJB0912
Ferndale, Michigan
Reviewed 3 days ago NEWvia mobile

Our stay here was fantastic from our room with beautiful ocean views to the pools and beach to the restaurants. The service was outstanding. Everyone was friendly and helpful. The two excursions we took were organized through hotel vendors - to Chichen Itza and snorkling. Both were fun, well organized and safe. We'll definitely come back.

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Thank Denise D
Cleveland, Ohio
Reviewed 3 days ago NEW

This was our second visit to the JW Marriott and once again Ivan and the team in Club 91 far exceeded our expectations. The team made sure our visit was perfect! Ivan and his staff are professional and take the time to get to know their guests ensuring every day is better than the previous one. We love it here...

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Thank Stacey V
Reviewed 3 days ago NEWvia mobile

Staying at the JW Marriott in Cancún was incredible. This is the place to go if you have kids and want to have a great time in a beautiful hotel with amazing facilities. All staff was incredibly friendly and always ready to assist you in any way. Special thanks to Yustin the housekeeper, he made sure our room was impecable...

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Helpful?
Thank Jorge M

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Welcome to the JW Marriott Cancun Resort & Spa, an oceanfront haven of unparalleled sophistication, impeccable service and warm Mexican hospitality designed for today’s most discerning travelers. Sumptuous comfort, chic residential styling and glorious waterfront views distinguish every room. Abundant taste marks every dining experience, from casual to elegant, and indulgent charm distinguishes each and every day. Relax on a spectacular beach kissed by the sun and caressed by the sparkling waters of the Caribbean. Stroll through traditional markets ablaze with color or listen to the lullaby of the ocean surf from your private balcony overlooking the sea. With its powdery sand beaches and ancient Mayan mysteries, Cancun will dazzle your senses ... more   less 

Additional Information about JW Marriott Cancun Resort & Spa

Address: Blvd Kukulkan, Km 14.5 | Lote 40-A, Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: €242 - €581 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott Cancun Resort & Spa 4.5*
Number of rooms: 448
Reservation Options:
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Also Known As:
Jw Marriott Cancun Hotel Cancun
Jw Marriott Cancun Resort
Cancun Marriott
Hotel Style:
#6 Business Hotel in Cancun
#11 Top resorts Hotel in Cancun
#12 Spa Hotel in Cancun
#12 Luxury Hotel in Cancun
#12 On the Beach Hotel in Cancun
#19 Family Hotel in Cancun
#26 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Cancun Resort & Spa staff and other travellers.
245 questions
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Questions? Get answers from JW Marriott Cancun Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“One bedroom suite is great. Allows for someone to sleep while others are up”
 of 5 bubbles tires2000, 25 Feb 2017 | Read review
“All rooms have ocean views”
 of 5 bubbles plecostamus, 25 Feb 2017 | Read review
“North facing has views of the main pool area.”
 of 5 bubbles KBJB0912, 23 Feb 2017 | Read review
“The rooms facing the adult pool area Have a better view for both sunrise and sunset”
 of 5 bubbles 268staceyv, 23 Feb 2017 | Read review
“North side to see sunset”
 of 5 bubbles JasimM43, 16 Feb 2017 | Read review
5 of 5