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JW Marriott Cancun Resort & Spa

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#10 of 183 Hotels in Cancun
Certificate of Excellence
GreenLeadersGold level
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JW Marriott Cancun Resort & Spa
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3,747 Reviews from our TripAdvisor Community

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Showing 3,263: English reviews
Pembroke Pines, Florida
Level Contributor
186 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed yesterday NEW via mobile

First time to Cancun, first time to a JW Marriott. Very impressed!!! From the moment we arrived to the moment we left, the service was superb. Front desk staff did an awesome job. Since our room wasn't ready, we were upgraded to a premiere room...totally unexpected. Property is very nice... great pool, great beach, great bar. Rooms were clean, fresh... More 

Helpful?
Thank Johnny G
Atlacomulco, Mexico
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed yesterday NEW

The breakfast buffet is amazing as were the dinner dishes, the prices were not bad. Great view of the ocean and beach day and night. Not a lot of parking space though, so in the high season this might be a problem.

Helpful?
Thank Joshua_UIEM
Chicago, Illinois
Level Contributor
182 reviews
154 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 2 days ago NEW

The lobby is really spread out and nice to walk around. The pools are fantastic places to lounge and people watch. The beach is a fun place to walk around, swim and lounge. There was a wedding when we were there, which provided some excitement. Spent 4 nights and enjoyed the room service, restaurants and bars. Its a great place... More 

Helpful?
2 Thank Freq_Traveler_101
Wilmington, Delaware
Level Contributor
41 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 3 days ago NEW via mobile

Stayed here for 10 days with my husband, parents and 2 kids (ages 11 months and 3). The place was beautiful, the pool and beach were amazing and the staff were all super friendly and always helpful. My kids loved the baby pool and the soft sandy beach. We rented a cabana one day which was heaven! There's lots of... More 

Helpful?
3 Thank bkibler26
Boise, Idaho
Level Contributor
45 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 4 days ago NEW

This place was so beautiful. The service was exceptional, rooms were clean, food was good, and the many pools and beach were awesome. Good place for families, and if you want to hang around the pool without kids there is an 18 and over area that has a swim up bar. We loved it here and plan to come back... More 

Helpful?
3 Thank Robin M
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear Robin M, Thank you for staying at JW Marriott and sharing your review, your feedback is very important to us. We are glad to know that you had a lovely stay at our resort, hosting our guests with excellent service is something we are passionate about – we love creating unforgettable moments! I hope you are already part of... More 

2 reviews
Reviewed 4 days ago NEW

The entire staff at the JW was excellent! Alvaro Cruz the bartender in the adult pool area was beyond helpful. From day one, he made me feel relaxed and took care of everyone needs! I just booked another 10 day vacation at this resort

Helpful?
Thank William M
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear William M, I’m very happy to know that you had a very pleasant stay at our resort and that our level of service exceeded your expectations greatly! We will congratulate Alvaro; we will let him know he was able to make your vacation special with his attentiveness and professionalism. Thank you for staying at JW Marriott, we look forward... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 days ago NEW via mobile

The hotel has a wonderful old school elegance that is nicely displayed in the common areas including the lobby(s), restaurants, bars and available shops for the most part. The service reflects a professional and helpful demeanor while seeming nearly joyless. Since we have 6 and 8 year old children who love being in the water, I will focus there. The... More 

Helpful?
3 Thank Kevin H
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear Kevin H, Thank you for staying at JW Marriott and sharing your feedback. I’m sorry that we didn’t live up to your expectations, we assure you that we are more than happy to welcome families with children. Our resort is more oriented towards wellness and relaxation hence its mostly calm and quiet atmosphere. Unfortunately the currents have been strong... More 

Weston, Florida
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 6 days ago NEW

We just spent a long weekend at the JW to celebrate our 45th wedding anniversary. Our room was upgraded and we were serenaded at both the lobby bar and Mexican buffet dinner to celebrate. We enjoyed waterfront dining for lunch every day - servers were so friendly and helpful - Benjamin and Alan were two of them and unfortunately I... More 

Helpful?
4 Thank Rosalie1354
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear Rosalie1354, Congratulations on your 45th wedding anniversary! Thank you for staying at JW Marriott, I’m happy to know that you had a lovely stay and celebration with us. Offering excellent quality and a world-class service to our guests are our priorities, we will congratulate Benjamin, Alan, and the rest of our team for their outstanding job! It is great... More 

Columbus, Ohio
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 days ago NEW

Arrived at 4pm and checked in. At check-in we expected to pay the full room charge and perhaps some reserve for hotel charges for our stay. The reserve charge was $1500 pesos/day or about $540 US. OK, we'll use it so on we go to room 428. Room has full balcony and is on a lower floor so elevators were... More 

Helpful?
3 Thank Nucnac5664
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear Nucnac5664, Thank you for staying at JW Marriott and sharing your detailed experience with us, we appreciate it. Congratulations on your anniversary! I’m happy to know that you had a pleasant stay at our property and a great experience at our restaurants and Spa. We apologize for the issues you encountered, your feedback is essential for our continuous improvement... More 

Saint-Louis, Senegal
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 days ago NEW

My girlfriend and I stayed on the Club 91 level with complimentary food and drinks and we were absolutely blown away by the service. As a traveler and Platinum Elite Marriott Member and Platinum Hilton member who lives out of a suit case and stays in hotels approximately 125 nights per year (not including vacation), I was thoroughly impressed with... More 

Helpful?
2 Thank alexdern
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear alexdern, Thank you for choosing JW Marriott! Your loyalty as a Marriott Platinum member is very important to us! I’m happy to know that your stay at our resort and particularly at Club 91 exceeded your expectations greatly. Pampering our guests with excellent service is always our priority, we will congratulate Ivan, Muriel, Jessica, and Erika for their outstanding... More 

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Welcome to the JW Marriott Cancun Resort & Spa, an oceanfront haven of unparalleled sophistication, impeccable service and warm Mexican hospitality designed for today’s most discerning travelers. Sumptuous comfort, chic residential styling and glorious waterfront views distinguish every room. Abundant taste marks every dining experience, from casual to elegant, and indulgent charm distinguishes each and every day. Relax on a spectacular beach kissed by the sun and caressed by the sparkling waters of the Caribbean. Stroll through traditional markets ablaze with color or listen to the lullaby of the ocean surf from your private balcony overlooking the sea. With its powdery sand beaches and ancient Mayan mysteries, Cancun will dazzle your senses ... more   less 

Additional Information about JW Marriott Cancun Resort & Spa

Address: Blvd Kukulkan, Km 14.5 | Lote 40-A, Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: €200 - €959 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott Cancun Resort & Spa 4.5*
Number of rooms: 448
Reservation Options:
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Also Known As:
Jw Marriott Cancun Hotel Cancun
Jw Marriott Cancun Resort
Cancun Marriott
Hotel Style:
#6 Business Hotel in Cancun
#10 Spa Hotel in Cancun
#10 On the Beach Hotel in Cancun
#10 Luxury Hotel in Cancun
#10 Top resorts Hotel in Cancun
#19 Family Hotel in Cancun
#26 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Cancun Resort & Spa staff and other travellers.
202 questions
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Questions? Get answers from JW Marriott Cancun Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean front rooms on a high floor”
 of 5 bubbles Freq_Traveler_101, 3 Dec 2016 | Read review
“3rd floor or higher are better for ocean views”
 of 5 bubbles robinm714, 1 Dec 2016 | Read review
“Premier Ocean View room was great!”
 of 5 bubbles X7081FTwilliamm, 1 Dec 2016 | Read review
“Stay on a high floor for good views”
 of 5 bubbles Rosalie1354, 29 Nov 2016 | Read review
“See above review.”
 of 5 bubbles Nucnac5664, 29 Nov 2016 | Read review
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