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ibis Cancun Centro

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1,028 Reviews from our TripAdvisor Community

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Showing 236: English reviews
Silicon Valley, California, United States
Reviewed 11 February 2017 via mobile

Part of the Accor hotel chain. Hotel has clean rooms, basic amenities. Friendly, helpful staff. Great city view from my room. I slept well!! Restaurant offers breakfast. Supermarket next door. Good restaurants in walking distance. Great base for day trips to ruins, beaches and other sites.

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Helpful?
Thank Marianna G
IbisCancunC, Manager at ibis Cancun Centro, responded to this review

Dear Marianna G: Thank you very much for your review, for taking the time to share it with us and for staying with us. Ibis hotels are business budget hotels with the best cost/benefit relation in the cities we are located, in Mexico we have 16 properties and more than 1900 worldwide, you can verify our hotels and locations at...

Richmond, Canada
Reviewed 3 February 2017

I arrived in Cancun at almost midnight, rented a car and headed to downtown. Easy check in and my room was small and cozy. I was staying for 2 days and it was good enough for resting. Bed was comfortable and everything was clean and working. Business and short-stay hotel. Loved the valet parking too. Friendly staff free wi-fi made...

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Helpful?
Thank Alibudbud
IbisCancunC, Manager at ibis Cancun Centro, responded to this review

Dear Alibudbud: Thank you very much for your comments, and for taking the time to share it with us. I will transmit your opinion to our staff, they will be very happy to know your review. Ibis hotels are standardized hotels worldwide, with almost 2000 ibis hotels in 65 countries, all with great locations and very fare rates. In Mexico...

Chiang Mai, Thailand
Reviewed 28 January 2017

Well, I like IBIS hotels and saw a coupon online for this one in Mexico. I really liked it for the view, even if it wasn't the beach. Cheap taxis if you walk to the road and wave one down. Don't use hotel taxis and pay more. Nice bed, table and shower.

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Helpful?
Thank preacherwoman2015
IbisCancunC, Manager at ibis Cancun Centro, responded to this review

Dear preacherwoman2015: Thank you very much for your review. Ibis hotels are standardized hotels worldwide, we have more than 2000 ibis hotels located in 65 countries. In Mexico, you can find us in 16 destinations, all with great rates and locations. Have a great day and thank you very much for taking the time and share your experience with us....

Reviewed 18 January 2017 via mobile

We stayed for a night and they assigned us a room in 9th floor and for an unknown reason the room door wouldn't open. Even a front desk clerk tried to help us but didn't open and at the end we changed rooms. Stayed twice here before. Bfast will be fine if you are not picky with food. Personally I...

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Helpful?
1Thank Sandra D
IbisCancunC, Manager at ibis Cancun Centro, responded to this review

Dear Sandra: Thank you very much for your comments. We'll verify the situation with the door, I'm sorry you had that experience. Ibis hotels, are standardized hotels worldwide, we are 1900 Ibis hotels in 65 countries, all with great locations and very good rates. I hope you continue to give us the opportunity to host you again on your next...

Airdrie, United Kingdom
Reviewed 18 January 2017 via mobile

Stayed here on 2 occasions when in Cancun, it's located downtown not on hotel zone. Found taxi's to be really expensive plus Supershuttle taxi transfers from the airport cost over £40 return, would research your options before arriving. There's a supermarket right next door to the hotel and an ADO bus ticket office where you can get a bus to...

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Helpful?
1Thank daren777
IbisCancunC, Manager at ibis Cancun Centro, responded to this review

Dear Daren777: Thank you very much for taking the time to share your experience with us. I'm sorry we didn't met your expectations regarding the room, I will verify with our housekeeping department your report. Ibis hotels are standardized hotels worldwide, we have more than 1900 hotels in 65 countries, all with great locations and great rates too. I hope...

Boston
Reviewed 9 January 2017

I had booked on line with a breakfast included rate. The front desk told me that their system did not have bfast included. So I paid a bit extra for their mediocre bfast. It was a typical small IBIS room. Clean. Only 1 small,thin towel is provided. No hand towel. No bath mat. No extra towel is allowed. Location- across...

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Helpful?
1Thank wallyaussi
IbisCancunC, Manager at ibis Cancun Centro, responded to this review

Dear wallyaussi: Thank you very much for taking the time to share your experience with us. I'm sorry we didn't met your expectations. Ibis are standardized worldwide hotels, all with great locations and great rates. At our webpage we have the breakfast included, it's only an Ibis web promotion, you wont find it somewhere else, and we offer 3 different...

Merida, Mexico
Reviewed 8 January 2017

This hotel has the perfect location in downtown Cancun. Clean, Cheap ( I paid $40 us per night). Quiet. Very close to the entrance to the hotel zone. Breakfast included. It has parking. A mall just down the road. I think it is the cheapest hotel in the city of Cancun (not the hotel zone) that is worth it. Cheap...

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Helpful?
2Thank Denis M
IbisCancunC, Manager at ibis Cancun Centro, responded to this review

Dear Denis M: Thank you very much for your review. Ibis hotels, are standardized hotels worldwide, we are almost 2000 Ibis hotels in 65 countries, all Ibis have always strategical locations and very good and attractive rates. You could check our webpage so you can see all the Ibis hotels. I really appreciate your comment and I hope you give...

Reviewed 4 January 2017 via mobile

It was a okay hotel.. not fancy. The ppl was nice don't really speak English but I knew that was gonna happen.. we had ants really bad, they don't change your sheets they just remake your bed. And some times the water won't get hot to take a shower

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Helpful?
Thank Omar a
IbisCancunC, Manager at ibis Cancun Centro, responded to this review

Dear Omar: Thank you very much for your comments, I've notified to our fumigation supplier your report about ants. We do change the sheets, we only don't do it if it's requested by the guest, we have an information paper on the bed, so if you don't want the sheets to be changed you leave it on top of the...

Chicago, Illinois
Reviewed 24 December 2016

Rooms are a bit small, I should say they are good for one person only, there is additional 5 USD for a too basic breakfast. there is no mini fridge and microwave, Front desk service is average, Suggestion - Try to get a room on top floor to avoid street noise, as well as room facing toward see.

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Helpful?
Thank Anupam B
IbisCancunC, General Manager at ibis Cancun Centro, responded to this review

We very much appreciate your comments regarding your stay at the ibis Cancun Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. If you...

Ulaanbaatar
Reviewed 23 December 2016

AC was blasting. There was no way to turn it off. We had a little toddler with us and everybody were freezing. We had very uncomfortable night and couldn't sleep much because of a room being very cold. The bed was very uncomfortabel as well. Rooms are very small. Expensive for how cheaply furnished the rooms are.

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Helpful?
Thank Tume
IbisCancunC, Manager at ibis Cancun Centro, responded to this review

Dear Tume; Thank you very much for your comment, and I apologize for your situation. The air conditioner control are attached to the wall, and can be easily managed, the guest can control the room temperature as wanted. I'm very sorry you have spent such a bad stay, for us it's very important to have all this information onsite in...

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Laundry Service
  • Multilingual Staff
  • Dry Cleaning
Official Description (provided by the hotel)
The Ibis Cancun Centro hotel is located in the city's largest commercial and financial district, a short walk from Las Americas shopping center, just 10 minutes from the airport and 5 minutes from the crystal-clear Caribbean beaches of Cancun. The hotel offers 190 modern and comfortable rooms, the "Rendez Vous" restaurant and a bar with a 24-hour snack service. There is free Internet whether you're on business or pleasure, parking and access for people with reduced mobility. ... more   less 

Additional Information about ibis Cancun Centro

Address: Av Tulum y Nichupte, Cancun 77504, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: €36 - €72 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — ibis Cancun Centro 3*
Number of rooms: 190
Reservation Options:
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Also Known As:
Ibis Cancun Centro Hotel Cancun
Hotel Style:
#6 Best Value Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from ibis Cancun Centro staff and other travellers.
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Questions? Get answers from ibis Cancun Centro staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a view.”
arturof619, 16 Apr 2017 | Read review
“good view of the lagoon (if you are given so)”
omarm366, 30 Mar 2017 | Read review
“No traffic noise in rooms of higher floors”
Oulli_Finland, 23 Feb 2017 | Read review
“Get a room away from the elevators”
Alibudbud, 2 Feb 2017 | Read review
“Try to get a room on top floor to avoid street noise, as well as room facing toward the sea. A lot of dining options in mall LAS Americas.”
, 24 Dec 2016 | Read review
5 of 5