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GR Caribe by Solaris

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#24 of 182 Hotels in Cancun
Certificate of Excellence
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GR Caribe by Solaris
GR Caribe by Solaris
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2,901 Reviews from our TripAdvisor Community

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There are newer reviews for GR Caribe by Solaris
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Showing 2,398: English reviews
Raleigh, NC
Reviewed 2 weeks ago

I have been reading reviews on here for a long time and was very excited for this trip, but I have to say I was very disappointed. Hotel is dated. Rooms are nice and clean. Food was average and about what you'd expect from an all inclusive. The a la carte restaurants, including Marco polo which is supposed to be...

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Helpful?
3Thank edahir
SolarisHotels, Manager at GR Caribe by Solaris, responded to this review

Dear edahir, Thanks for taking the time to share your experience regarding your recent stay. We are very sorry to hear about all the inconveniences you had and want to apologize with you and your wife for the customer service you mention us you received at Café Solaris and at Rodizio as well, all your comments have been submitted to...

Chicago, Illinois
Reviewed 2 weeks ago via mobile

Stayed at the GR Caribe with my husband and two daughters, ages 6 and 9. We had a decent time but probably would not rush back. Definite pros and cons, and we are not members of Club Solaris (I would hazard a guess that most positive reviews here are from members). Pros - the hotel is clean. It's old and...

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Helpful?
4Thank cappygirl24
SolarisHotels, Manager at GR Caribe by Solaris, responded to this review

Thanks for taking the time to share your comments regarding your recent stay. We are glad your overall stay was good and you enjoyed the pool, breakfast at Café Solaris and the service from our staff. Our comments are verified by TripAdvisor and made by our guests, it may be surprising for you but at least 75% of our comments...

Campinas
Reviewed 2 weeks ago via mobile

The structure of the hotel is good but the service is really bad. We spent Christmas and New Years there, total of 9 nights. Restaurants: you can use any of the 5 restaurants, but the portions are small, the service is terrible and the quality of the food is not great at all. The breakfast is the best meal you...

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Helpful?
2Thank Liviapcastro
SolarisHotels, Manager at GR Caribe by Solaris, responded to this review

Thanks for taking the time to share your comments regarding your recent stay. Please accept our apologies for the inconveniences you had during your stay, after such a long stay we would've liked for you to approach our Guest Service Coordinator to help you out with your meals (gluten-free) and expose your comments to help you make your stay more...

A TripAdvisor Member
1 review
2 helpful votes
Reviewed 2 weeks ago via mobile

I can't believe this hotel has such a high rating. It is horrible!! The place looks nothing like the pictures. (Totally airbrushed to hide the deterioration). Everything from the rooms, to the service to the facility. I went to the pool bathroom and there was crap (literally poo) was smeared on the bathroom walls. I went into the other bathroom...

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Helpful?
2Thank A TripAdvisor Member
SolarisHotels, Manager at GR Caribe by Solaris, responded to this review

Thanks for taking the time to share your comments regarding your recent stay at GR Caribe by Solaris. We are very sorry to hear about your inconveniences, our Housekeeping Department has been informed about this situation and are working in improving their service towards our guests. Regarding the food, the food at the resort is abundant, we regret it wasn't...

Palo Alto, California
Reviewed 3 weeks ago

Great all inclusive hotel. If you like eating this is the place for you. Also if you like doing nothing else but soaking in the sunsets this is for you. This hotel has more character and alot going on, even though it is in the southern quieter end of cancun

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Helpful?
Thank pbennett684
SolarisHotels, Manager at GR Caribe by Solaris, responded to this review

Thanks for taking the time to share your comments regarding your recent stay. Its great to know how much you have enjoyed our food! Our Chefs work very hard to offer our guests the most delightful menus and it is a pleasure to read how they continue to exceed our guests’ expectations every day. We look forward on welcoming you...

nc
Reviewed 3 weeks ago

Loved this place. My new favorite destination. The staff was awesome, friendly, helpful, always smiling and pay attention to detail. The resort was spotless and the rooms were spotless. The beach is steps away and i loved that. The pool is kind of small but the pool at the hotel steps away is bigger and you have use of that...

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2Thank honestNc
SolarisHotels, Manager at GR Caribe by Solaris, responded to this review

Thanks for taking the time to share your comments regarding your recent stay. Its great to know you had a fantastic time and enjoyed the food, especially desserts! and the service from all of our staff with Luna's service! We can't wait to have you back this year! Regarding the perception you had from our in-house department, we like to...

Vancouver, Canada
Reviewed 3 weeks ago via mobile

Good location, great service, our family really enjoyed our stay. A lot of the reviews are really picky about hotels--Cancun is a really humid and sticky place--these buildings take a lot of upkeep in that sort of climate. We enjoyed the food--watch the peppers. Erroneously assumed there would be no hot peppers out at the buffets and they are only...

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Helpful?
1Thank Jer G
SolarisHotels, Manager at GR Caribe by Solaris, responded to this review

Thanks for taking the time to give us a very detailed review regarding your recent stay. Its great to know you had a great time with your family! Thanks for pointing out the high humidity of Cancun and its repercusions to the facilities, we are constantly working and upgrading our equipment and tools to avoid the humidity in our facilities....

Chicago, Illinois
Reviewed 3 weeks ago

Our experience at GR Caribe Solaris was exceptional! The beach area is wonderful-the sand and ocean conditions make it great to lounge or play in the water. The excellent service was warm, welcoming, and very personal. We especially enjoyed getting to know David, Karla, Isauro, and Dervine (sp?). They served our socks off and shared about fun activities to do...

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Helpful?
1Thank redbirdscc
SolarisHotels, General Manager at GR Caribe by Solaris, responded to this review

First of all, congratulations! Thank you for choosing us for celebrating this special occasion and sharing your experience on Tripadvisor.We are happy to hear how much you enjoyed your stay in our hotel. Thank you for pointing out how great our staff is and you for taking your time writing your review. We hope you come back to celebrate your...

Lehi, Utah
Reviewed 3 weeks ago

I always read many reviews before booking a Hotel, most of them in this case are deceiving. The best area of the resort is the beach, wonderful! If you ever being at a Four or Five star resort this one should get no more than 3 stars. Their main focus is to sell time- share, all day long... I was...

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1Thank Ricardo35
Detroit, Michigan
Reviewed 4 weeks ago via mobile

Absolutely love this resort! My husband and I wanted a relaxing holiday and that's exactly what got. Love the Spanish architecture of this hotel. The rooms are well appointed and very clean and quiet. We had a room looking out at the ocean with a double Jacuzzi tub that we loved! All the staff are very warm, friendly and accommodating!...

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Helpful?
1Thank livetovacation48023
SolarisHotels, General Manager at GR Caribe by Solaris, responded to this review

Thank you for writing such beautiful comments about GR Caribe,it is always a great pleasure to welcome back members of our great Solaris family. Thank you for pointing out how great our staff is, we will make sure to inform our staff about your great feedbacks. We are looking forward to see you next year in your home away from...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
GR Caribe by Solaris, Deluxe All Inclusive Resort, features a unique and elegant Mediterranean architecture, stylish interiors in a casual and relaxed atmosphere. A Luxury family friendly resort that has it all. The property features 200 luxurious guestrooms and suites, most of them with breathtaking ocean or lagoon views. Lobster dinner included (one per adult, per stay, min 4 nights stay), imported drinks and use of all facilities and services of sister resort Royal Solaris Cancun (located next door).This private resort is unique in its kind in all Cancun and the Mexican Caribbean. A Luxury family friendly resort that has it all. ... more   less 

Additional Information about GR Caribe by Solaris

Address: Blvd.Kukulkan, Km 20.5 Lote 64B, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: €239 - €394 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — GR Caribe by Solaris 4*
Number of rooms: 200
Reservation Options:
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Also Known As:
Gr Caribe By Solaris Cancun Hotel Cancun
Hotel Style:
#22 Top resorts Hotel in Cancun
#23 Luxury Hotel in Cancun
#24 On the Beach Hotel in Cancun
#24 Family Hotel in Cancun
#29 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from GR Caribe by Solaris staff and other travellers.
166 questions
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Saint Simons Island, Georgia
3 months ago
Hammondsport, New York
over a year ago

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Questions? Get answers from GR Caribe by Solaris staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go for oceanview with balcony!”
 of 5 bubbles sshelt0n, 14 Jan 2017 | Read review
“Get an ocean view.”
 of 5 bubbles windex1, 6 Jan 2017 | Read review
“It's 2 hotels from the same chaing side by side so take advantage of the other hotels Sushi and Pizza!”
 of 5 bubbles inxfernxo, 5 Jan 2017 | Read review
“Get a room higher with a good view. If budget can afford get the Ocean View”
 of 5 bubbles pbennett684, 28 Dec 2016 | Read review
“Get an oceanside room. The view is beautiful and it's more conveniently located to get to everything.”
 of 5 bubbles redbirdscc, 26 Dec 2016 | Read review
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