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GR Caribe by Solaris

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Traveller (3231)
Pool & Beach (678)
Room & Suite (601)
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Overview
  • Excellent51%
  • Very good30%
  • Average10%
  • Poor5%
  • Terrible4%
Travellers talk about
“marco polo”(294 reviews)
“las fuentes”(80 reviews)
AMENITIES
Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
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Reviews (3,459)
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2,824 results
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1,320
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316
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1,320
888
316
170
130
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All reviewsmarco polobogavante restaurantlas fuentesroyal sidesister resort next doorocean viewtime sharelobby barnightly showsentertainment staffbottled watersenor frogsall inclusive resorthot dogsa lot of funhave a good timetimeshare presentation
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1 - 5 of 2,824 reviews
Reviewed yesterday via mobile

The place is quite old and needs maintenance. You Can see paint falling off from the ceiling in some areas and the mirror in the bathroom was full of stains. The food had a dull taste and I don’t know why liquors tasted like water....More

Thank The40travelingcats
Response from SolarisHotels, Gerente at GR Caribe by SolarisResponded yesterday

Thanks for taking the time to share your comments regarding your recent stay. We appreciate your feedback regarding the food and drinks as well as our facilities, and although you kindly let us know you won't be coming back, we will keep working to improve...More

Reviewed yesterday via mobile

This place is from the late 80’s or so. Food is average at best, drinks are in little juice cups, service staff really needs to learn about taking the word no out of their vocabulary. Room service is fair. Place is dated and rooms are...More

Thank stevenlauren1
Response from SolarisHotels, Gerente at GR Caribe by SolarisResponded yesterday

Thanks for taking the time to share your comments regarding your recent stay. We regret not meeting your expectations, and appreciate all your feedback that will help us improve our services. Our Veneto restaurant has a dresscode which is published in our official website, and...More

Reviewed 3 days ago

GR Caribe is next door to Royal Solaris which you have access to as part of the all inclusive. The food and bar choices are average with very few top shelf bar choice available for non member guests. The rooms, service, and cleanliness were good...More

Review collected in partnership with Armed Forces Vacation Club
Thank tonyfm2017
Response from SolarisHotels, Gerente at GR Caribe by SolarisResponded yesterday

Thank you for sharing your comments on your recent stay with us. Your feedback is very important to us, as it helps as a guide to our constant growth and improvement strategies, we have shared your comments to the people in charge of the different...More

Reviewed 5 days ago via mobile

First let me say that the attendants to our room, the folks who cook our meals, serve our meals, seat us for each meal, take our reservations at each restaurant, the employees at the front desk, and the bartenders.....have been OUTSTANDING! Someone is doing an...More

Thank Susie B
Response from SolarisHotels, Gerente at GR Caribe by SolarisResponded yesterday

Thanks for taking the time to share your comments regarding your recent stay and for pointing out the great service you received from all of our staff. We're always eager to hear what our guests have to say about their experience, learning from their feedback...More

Reviewed 5 days ago

As members, we decided to come back to Cancun this year for our 34th anniversary. We really enjoy GR verses the other side, which is Royal Solaris. It's a little more quiet and intimate. The service was the best just as we expected. The room...More

Thank Kevin C
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Beachfront
Room Service
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hotel Amenities
Room Service
Free Parking
Children Activities (Kid / Family Friendly)
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Tennis Court
Outdoor pool
Details
Price range
US$188 - US$560 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#20 Family Hotel in Cancun
#29 Top resorts Hotel in Cancun
#29 Luxury Hotel in Cancun
#29 Romantic Hotel in Cancun
#31 On the Beach Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$188 - US$560 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#20 Family Hotel in Cancun
#29 Top resorts Hotel in Cancun
#29 Luxury Hotel in Cancun
#29 Romantic Hotel in Cancun
#31 On the Beach Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (3231)
Pool & Beach (678)
Room & Suite (601)
Dining (393)
Amenities (181)
Family and Play Areas (39)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
calivalley92
11 June 2018|
AnswerShow all 3 answers
Response from SolarisHotels | Property representative |
Hi! You can bring your own! See you soon!
1
Vote
01Shelly64
11 May 2018|
Answer
Response from SolarisHotels | Property representative |
Hi Ms. Shelly! We are very sorry for the situation you experienced at GR Solaris, we are sure their Management will contact you shortly. Best Regards
0
Votes
spstokes
30 April 2018|
AnswerShow all 2 answers
Response from SolarisHotels | Property representative |
Hi Ms. Stokes! Thanks for reaching out to us! Your request is already in our system and we'll do our best to honor it, we do have very few balconies but we always tr to fulfill all requests, ocean view however does have an... More
0
Votes
Google Translation
Room Tips
"The one bedroom suite has a couch cushion on a built in concrete couch...in my opinion not suitable for..."
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"Excellent activities, locations, service for Families with children. It is also very fun for singles."
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"Remember you are not in the room that much, any room is perfect."
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"GO DOWN THE STREET TO HARD ROCK for quality, service and exceptional food."
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