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The Royal Caribbean

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Traveller (1319)
Pool & Beach (447)
Room & Suite (429)
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Overview
  • Excellent57%
  • Very good28%
  • Average9%
  • Poor3%
  • Terrible3%
Travellers talk about
“time share”(134 reviews)
“full kitchen”(74 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
3 Star Hotel
All hotel details
Additional information
Offers from The Royal Caribbean
Special Offer: Package Deal
Hotel deals
Offers from The Royal Caribbean
Special Offer: Package Deal
Hotel deals
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Reviews (2,369)
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1,865 results
Traveller rating
1,059
511
174
53
68
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LanguageEnglish
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1,059
511
174
53
68
Show reviews that mention
All reviewstradewinds restauranttime sharefull kitchenliving roomthomas moore travelcaptain's covedaily maid servicetimeshare resortel conquistadorpersonal conciergefree shuttlewelcome homenice resortconvenience storeshuttle serviceroom keyhotel zone
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1 - 5 of 1,865 reviews
Reviewed yesterday

It is so lovely. Accommodations are fine. CLEAN. SPOTLESS. Great staff. Pool and grounds are wonderful. No riff Raff. Quiet. Happy people. Plenty of folks to help and lots of options. Security is very good... and you do not see them at all.

Review collected in partnership with this hotel
Thank Sally P
Reviewed yesterday

After coming to Royal Caribbean for many years, this stay was amazing because of the staff that makes it a Royal Resorts Cancun Family. No matter where you go you get these wonderful smiles and great great kindness. With daily maid service, sparkling beach that...More

Thank ajhdac
Reviewed 3 days ago

Couldn't fault my stay. I am English...we like to complain. But the hotel provided great food, generous room space and lovely grounds with a private beach. What more can you wantLoI loved it. I recommend it. Would love to go back!More

Review collected in partnership with this hotel
Thank jasonleeallen
Response from Sandra R, Online Community Care Agent at The Royal CaribbeanResponded 2 days ago

Dear Guest: Thank you for taking the time to review your stay with us. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. We'd love to host you again in the...More

Reviewed 4 days ago

Great Hotel property with clean room Swimming pool Wet Bar Family oriented activities Kids pool Breakfast buffet with vegetarian option Good service staff Have a foreign exchange at the reception Private access to the beach Your room key card works as a payment for anything...More

Thank JigarSinojia
Response from Sandra R, Online Community Care Agent at The Royal CaribbeanResponded 2 days ago

Dear JigarSinojia, Thanks so much for taking the time to give us a review of your stay. We’re happy to hear that we were able to provide you with a great location to make the most out of your vacation. We always strive to give...More

Reviewed 5 days ago

We had to exchange our Sands week 34 and were given Caribbean week 23. At first our unit was first-floor corner with virtually no view of the ocean, but through the app I requested a higher floor and we were given ocean front. Super happy!...More

Review collected in partnership with this hotel
Thank GetmeouttaMN
Response from Sandra R, Online Community Care Agent at The Royal CaribbeanResponded 4 days ago

Dear GetmeouttaMN, Thank you for your review. We're glad to see that you enjoyed your overall stay with us. We apologize if you encountered a few issues in your villa during your stay. But we are thrilled to hear that our maintenance staff was able...More

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About
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Pool
Beachfront
Fitness Centre with Gym / Workout Room
Room Service
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Hotel Amenities
Room Service
Free Parking
Meeting Rooms
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Airport Transportation
Business Centre with Internet Access
Laundry Service
Concierge
Multilingual Staff
Self-Serve Laundry
Breakfast Available
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Tennis Court
Bar/Lounge
Spa
Outdoor pool
Details
Price range
US$106 - US$238 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Family Hotel in Cancun
#18 Romantic Hotel in Cancun
#34 Spa Hotel in Cancun
#37 Top resorts Hotel in Cancun
#39 On the Beach Hotel in Cancun
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$106 - US$238 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Family Hotel in Cancun
#18 Romantic Hotel in Cancun
#34 Spa Hotel in Cancun
#37 Top resorts Hotel in Cancun
#39 On the Beach Hotel in Cancun
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
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Traveller (1319)
Pool & Beach (447)
Room & Suite (429)
Dining (44)
Amenities (47)
Family and Play Areas (14)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
Emma C
12 June 2018|
AnswerShow all 2 answers
Response from Parker5819 | Reviewed this property |
I really have no idea. We were told that the property was one of the first timeshares in Cancun and for whatever reason it has to be sold after 40-years elapsed. It's possible that the Royal Caribbean will still own it... More
0
Votes
CindyB5977
26 April 2018|
AnswerShow all 2 answers
Response from GetmeouttaMN |
You will likely have to leave a credit card deposit for damages, incidentals, etc but as long as you each use your key card for the purchases you each intend to pay for, your bill will be split by name on the keycard and can... More
2
Votes
Room Tips
"I left $70 for the villa for the week."
Read review
"The views are spectacular"
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"Its a huge property so ask for a room closer to the elevator"
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"The grocery store on site make it so easy to make your own food with your full size kitchen if your on a..."
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