We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Royal Caribbean

Save
Share
Traveller (1442)
Pool & Beach (469)
Storyboard
Overview
Hotel website
Kukulcan Boulevard Km 17.5 Hotel Zone, Cancun 77500 Mexico See on map
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
3.5 Star accommodation
Additional information
Visit Hotel Website
Offers from The Royal Caribbean
Special Offer: Package Deal
Hotel deals
{"scriptFlags":null,"containerAttributes":null,"containerClass":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"]}}
About
Description
The Royal Caribbean(R) Nestled between a magnificent stretch of powder-white sand and lovingly tended tropical gardens, our two resorts offer an exceptional collection of services... And twice the fun. Escape to More paradise. Sink your toes into soft white sand that's always cool to the touch and listen to the murmur of the waves. Start the day with a swim in the pool, work out in the gym or sign up for tennis. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Pool
Beachfront
Fitness Centre with Gym / Workout Room
Room Service
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Air Conditioning
Airport Transportation
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Laundry Service
Meeting Rooms
Microwave
Multilingual Staff
Outdoor pool
Refrigerator in room
Self-Serve Laundry
Shuttle Bus Service
Tennis Court
Wheelchair Access
Breakfast included
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
GreenLeaders Silver level
Certificate of Excellence
Hotel Style
Family
,
Romantic
,
Spa
,
Top resorts Hotels
,
On the Beach
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Hotel class
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
GreenLeaders Silver level
Certificate of Excellence
Contact Information
Hotel Style
Family
,
Romantic
,
Spa
,
Top resorts Hotels
,
On the Beach
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
207
Price range
US$89 - US$237 (Based on Average Rates for a Standard Room)
Also Known As
The Royal Caribbean Hotel Cancun
,
Royal Caribbean Hotel Cancun
,
Cancun Caribbean Resort Royal
,
Royal Caribbean Resort Cancun
,
Royal Carribean
,
Caribbean Royal
Location
Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Photos
Traveller (1,442)
Pool & Beach (469)
Room & Suite (435)
Dining (46)
Amenities (47)
Family and Play Areas (16)
Business Centre & Event Rooms (3)
Reviews (2,493)
Filter reviews
1,958 results
Traveller rating
1,118
529
186
54
71
Traveller type
Time of year
LanguageEnglish
More languages
1,118
529
186
54
71
Show reviews that mention
All reviews tradewinds restaurant time share living room full kitchen captain's cove thomas moore daily maid service timeshare resort personal concierge free shuttle nice resort welcome home hacienda sisal shuttle service hotel zone bit dated room key
FilterEnglish
Updating list...
1 - 5 of 1,958 reviews
Reviewed 2 days ago

Stay was average. One staff member was rude when we were checking in at the front desk and mostly everyone was rude when we were leaving in the outside front door area. It seemed like they only cared about new people coming in and since...More

Review collected in partnership with this hotel
Thank ccasti218863
Response from Cristobal G, Online Community Care Coordinator at The Royal CaribbeanResponded yesterday

Dear Casti, Thank you for reviewing your resort. We're sorry to learn your visit was short from excellent. The behavior you described is not supported nor encouraged by Royal Resorts and we'll take all the measures required to ensure this won't happen again. We hope...More

Reviewed 4 days ago

I have heard many rumors about the future of the Royal Caribbean---I just hope that nothing changes too much. There are many hotels and resorts in Cancun--just rooms. The Royal Caribbean has villas which give guests the feeling of home. If you go "All Inclusive"...More

Review collected in partnership with this hotel
Thank winniecell
Reviewed 4 days ago

I loved this place ! It's in a perfect location, you can walk to the street and take the city bus to the Isla Mall ( much cheaper and hustle free than the flea market) or other spots in this PARADISE. You can also take...More

Review collected in partnership with this hotel
Thank nataliefromalbuqurqe
Response from Cristobal G, Community Manager at The Royal CaribbeanResponded 3 days ago

Dear Natalie, Thank you for taking the time to post about our resorts. We are glad to learn you've enjoyer your recent visit to The Royal Caribbean and we look forward to welcoming you again soon. Warm Regards.

Reviewed 1 week ago

We have been coming to the Royal Caribbean for the past 10 years and love it. In particular I want to call out Luis Ulin as an outstanding staff member who made us feel so welcome and helped us with all our needs over the...More

Thank AmigoVI
Response from Sandra R, Online Community Care Agent at The Royal CaribbeanResponded 6 days ago

Dear AmigoVI, Thanks so much for writing a review about The Royal Caribbean. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we have been achieving this goal with you for the past 10 years. We thank...More

Reviewed 1 week ago

Food is poor, with minor exceptions, variety is poor. Getting around this hotel requires a lot of unnecessary walking. Not friendly to handicapped people especially if you have car. However staff is very good, place is well kept and clean. A little overpriced in my...More

Review collected in partnership with this hotel
Thank kit l
Response from Cristobal G, Online Community Care Coordinator at The Royal CaribbeanResponded 6 days ago

Dear Kit, Thank you for taking the time to post about our resort. We're sorry to learn that your visit was short from perfect. We'll make sure to share your comments with the appropriate channels so that our service may improve. Warm Regards.

View more reviews
Questions & Answers
Ask a question
deanroc
28 August 2018|
Answer
Response from Michele J | Reviewed this property |
I know that they Royals were thinking about it, but I do not know for sure if they did buy the Royal Caribbean. Either way, I would bet that you have a great time. Sorry this is sooo late. I have a friend who has an... More
0
Votes
Amyscotty
6 August 2018|
Answer
Response from shebagirl38 | Reviewed this property |
I've been reading that it's pretty bad but they are doing their best to stay on top of it. I also heard that the government is going to put out a barrier in the ocean so intercept it before it hit's the beaches and they are... More
0
Votes
EmmaC6171
12 June 2018|
AnswerShow all 2 answers
Response from Parker5819 | Reviewed this property |
I really have no idea. We were told that the property was one of the first timeshares in Cancun and for whatever reason it has to be sold after 40-years elapsed. It's possible that the Royal Caribbean will still own it... More
0
Votes
Room Tips
"The beds could be more comfortable, but for the most part the villas are great."
winniecell
4 days ago
Read review
"Make sure to take slippers, they have marble floors. . ."
nataliefromalbuqurqe
4 days ago
Read review
"Beachfront are the best. All units face the ocean and pools."
AmigoVI
1 week ago
Read review
"Get a suit as there is big difference between a junior suite and suite"
408kitl
1 week ago
Read review
Show More 
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing