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The Royal Islander All Suites Resort

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#37 of 181 Hotels in Cancun
Certificate of Excellence
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1 room 2 adults 0 children
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The Royal Islander All Suites Resort
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1,911 Reviews from our TripAdvisor Community

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There are newer reviews for The Royal Islander All Suites Resort
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Showing 1,586: English reviews
Santa Maria
Reviewed 4 April 2016

We stayed in a villa and I had a good experience with the staff. The vill had a nice layout and was kept very clean during our stay. The bedroom had a king size bed and the living room had two murphy beds that allowed for my family of four to stay there comfortably. We had a beach front room...

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Helpful?
Thank nancyvramirez
Cristóbal G, Online Community Care Coordinator at The Royal Islander All Suites Resort, responded to this review

Dear Nancy, Thank you for taking the time to review your stay with us. We're convinced that our staff is the most important asset in our company since their interaction with our guests makes possible what we like to call "The Royal Experience". We're glad to learn you've enjoyed your stay at our resort and we look forward to welcoming...

Potomac, Maryland
Reviewed 3 April 2016

Service far from what it once was. Front desk did not want to be bothered. Concierge service none existent. Beach service very slow. Beds hard as rocks and kitchen outdated. Location is good and beaches are true Cancun beaches, beautiful.

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Helpful?
Thank 418heidir
Cristóbal G, Online Community Care Coordinator at The Royal Islander All Suites Resort, responded to this review

Dear 418heidir, Thanks so much for taking the time to give us a review of you stay. We’re happy to hear that we were able to provide you with a great location to make the most out of your vacation. We always strive to give our guests the best location, value, amenities and service. Rest assured the behavior described is...

Brunswick
Reviewed 3 April 2016

We had a great time at The Royal Islander. The lobby is in need of some updating and the tubsecond do not drain when showering. This is a consistent problem at the resort based on speaking g with other guests. However, this did not ruin our trip. The staff is extremely friendly and attentive and housekeeping does a great job...

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Helpful?
Thank C7155MZsarahs
Cristóbal G, Online Community Care Coordinator. at The Royal Islander All Suites Resort, responded to this review

Dear Guest, Thank you for taking time to post about our resort. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

Noblesville
Reviewed 3 April 2016

Rooms are spacious with well equipped kitchen. The market is surprisingly well stocked with a wide selection and reasonably priced. Pool area is large with great access to the beach where grass umbrellas await.

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1Thank 416krisd
Cristóbal G, Online Community Care Coordinator at The Royal Islander All Suites Resort, responded to this review

Dear Guest, Thank you for taking time to post about our resort. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

McLean, Virginia
Reviewed 1 April 2016 via mobile

We had a great time during our week in Cancun. We exchanged a week through Interval International which promised us a hotel room, no kitchen. We got a beach front view and a spacious room, perhaps outdated but clean. We dined at local restaurants and also went to El Conquistador at the resort which was very good. The music there...

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Helpful?
Thank Karen R
Cristóbal G, Online Community Care Coordinator at The Royal Islander All Suites Resort, responded to this review

Dear Karen, Thank you for taking time to post about our resort. We'll make sure to personally praise Misha for leaving such a nice impression in you by going the extra mile to provide support. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

Oceanside
Reviewed 1 April 2016

I just stayed at the Royal Islander in a 2 Bedroom Suite. As with all the Royal Resorts these places are awesome. You can't ask for a better vacation stay. The Ground are immaculate. The staff is extremely friendly and helpful. Gorgeous Beach, Great views from some of the largest terraces in all of Timeshare. My family absolutely loved it.

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Helpful?
Thank W7598XRrichardk
Cristóbal G, Online Community Care Coordinator at The Royal Islander All Suites Resort, responded to this review

Dear Richard, Thank you for taking the time to review your stay with us. We're convinced that our staff is the most important asset in our company since their interaction with our guests makes possible what we like to call "The Royal Experience". We're glad to learn you've enjoyed your stay at our resort and we look forward to welcoming...

carolkemp@aol.com
Reviewed 1 April 2016

I stayed here week 11 as a transfer in from Interval International. I am also a member of the Royal Resorts. I rented a car. Only disadvantage is that the road leading up to the resort is full of potholes and dangerous in times of heavy rain. I have mentioned this to Royal Resorts Management and hope it will be...

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Helpful?
Thank carolkemp
Cristóbal G, Online Community Care Coordinator at The Royal Islander All Suites Resort, responded to this review

Dear Carol, Thank you for taking time to post about our resort. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

Connecticut
Reviewed 31 March 2016

We had a seven night stay at the Royal Islander - this is a well-kept, clean, friendly resort with beautiful pools, reasonably priced restaurants with good food, swim up bar. Our room was a large bedroom with a large dressing room/closet, safe, squeaky clean bathroom and small, well-equipped efficiency kitchen. Everyone was friendly and gracious. In a lot of the...

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Helpful?
Thank ChefLin
Cristóbal G, Online Community Care Coordinator at The Royal Islander All Suites Resort, responded to this review

Dear ChefLin, Thank you for taking time to post about our resort. We're sure that TripAdvisor's Community will appreciate your insights about our resort and your overall experience in Cancun. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

St. Michael, MN
Reviewed 31 March 2016

Family vacation to Cancun, stayed at the Royal Islander. Very happy with accomodations, food and all the nice people that work here. We had a great time and would stay again if coming back to Cancun. Beach is beautiful and the pool area is very nice. Never really had much of a problem getting chairs but really people that come...

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Helpful?
Thank Hockeymom46and4
Cristóbal G, Online Community Care Coordinator at The Royal Islander All Suites Resort, responded to this review

Dear Hockeymom46and4: Thank you for taking the time to review your stay with us. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. We appreciate your feedback and look forward to welcoming you back soon. Warm regards.

Ottawa, Canada
Reviewed 30 March 2016

As a villa owner, I love returning to the RI every year. There are personal concierge's to answer all my questions + book reservations; the grounds are immaculate and staff can be seen every day keeping the grounds in top notch form. There are activities for kids and adults every day and travel agency Thomas More is on site to...

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Thank HappyHourVisitors
Cristóbal G, Online Communication Care Coordinator at The Royal Islander All Suites Resort, responded to this review

Dear HappyHourVisitors, Thanks so much for writing a review about your stay. It seems that the third time is even more of a charm for you, and we thank you for your continued loyalty. You can't give us any higher honor than a return visit, and we look forward to seeing you again soon. Best Regards.

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The Royal Caribbean
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#35 of 181 in Cancun
1,909 reviews
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Amenities

Highlights
  • Pool
  • Beachfront
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Tennis Court
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Meeting Rooms
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
The Royal Islander(R)is nestled on the beach and offers enchanting views of the Caribbean and the Nichupte Lagoon. Seek a moment of solitude at sunrise and enjoy blissful hours in the warm sun. ... more   less 

Additional Information about The Royal Islander All Suites Resort

Address: Kukulcan Boulevard Km 17.5 L-51 | Hotel Zone, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: €100 - €207 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Royal Islander All Suites Resort 3.5*
Number of rooms: 179
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Vacatia, Hotwire, Hotels.com, Priceline, Cancelon, getaroom.com, Evoline ltd, HotelQuickly and TripOnline SA so you can book your The Royal Islander All Suites Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Royal Islander Hotel Cancun
Royal Islander Hotel Cancun
Hotel Style:
#10 Family Hotel in Cancun
#23 Romantic Hotel in Cancun
#29 Spa Hotel in Cancun
#32 Top resorts Hotel in Cancun
#34 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Islander All Suites Resort staff and other travellers.
148 questions
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Questions? Get answers from The Royal Islander All Suites Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We didn't need a room with a full kitchen. The room with a microwave and fridge was more than adequate.”
U3644SZdianak, 28 Apr 2017 | Read review
“The villas have plenty of space for the number of people suggested in their reservations. The resort has everything you need to have a very relaxing vacation without needing to travel much. The stove in our villa was beginning to show its age but all worked well. The maid service is exceptional and friendly.”
78rods, 24 Apr 2017 | Read review
“All rooms seem to have a good view, we prefer the higher floors - this complex has 9 floors”
garyrichardson1892, 24 Apr 2017 | Read review
“Use the Royal resorts shuttle service”
253gillesc, 22 Apr 2017 | Read review
“The patio on the bottom floors are really nice and bigger than ours was, that might be my only recommendation.”
tiffanybY1189YZ, 16 Apr 2017 | Read review
5 of 5