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The Royal Islander All Suites Resort

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#37 of 183 Hotels in Cancun
Certificate of Excellence
GreenLeadersGold level
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The Royal Islander All Suites Resort
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1,704 Reviews from our TripAdvisor Community

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Showing 1,411: English reviews
Homer Glen, Illinois
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed yesterday NEW

We brought guests this time who had never been there and our personal concierge Moreno could not have been more helpful in helping them with everything . one guest couldn't get over how wonderful the Thomas Moore tours were and how friendly the people were.

Review collected in partnership with this hotel

Helpful?
Thank Peggy M
Level Contributor
8 reviews
3 hotel reviews
Reviewed yesterday NEW

The hotel is well-located and it has a lot of facilities. However, I'm a bit disappointed, since I had to move to another room because a member of something was moving to my room. The point is: my new room was not ready, and the staff insisted (politely actually) to wait outside the room. I just said "no", since I... More 

Review collected in partnership with this hotel

Helpful?
Thank João P
Newington, Connecticut
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed yesterday NEW

Service was excellent. Our concierge, Jan, was great. He went out of his way to be sure we were satisfied with all we asked of him. Room was always cleaned. Staff was always respectful and polite. Pool good. Lounges always clean. Pool staff doesn't bother you constantly but just enough to attend to your needs. Grounds were being groomed all... More 

Review collected in partnership with this hotel

Helpful?
Thank eseremet
London, United Kingdom
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 3 days ago NEW

Decent hotel with beach access and facilities available at the different resort group hotel. As it was still off peak, it was fairly uncrowded and thus able to enjoy some quiet relaxing time. Staff were very polite and helpful.

Review collected in partnership with this hotel

Helpful?
2 Thank Patricia2010_5
California
Level Contributor
133 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
Reviewed 3 days ago NEW

Have you ever wondered what it's like to stand beneath Niagara Falls? How about standing next to an open fire hydrant? Ever wondered what it's like to be hosed off in a prison shower? If so, this is the resort for you. Water pressure is no issue. In fact it's so good you get to take a shower and a... More 

Helpful?
2 Thank Hydrolagus
West Milford, New Jersey, United States
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 4 days ago NEW

Great location, with superb service. Spotless resort outside and inside. Outstanding maid service. Everything was over the top. Restaurants, pool, and service just perfect. It made for a great week. We had an A/C vent break ( rattle Noise) at 11;30 pm. Within 15 minutes a repairman showed up and it was fixed. Every employee wears a uniform. NOT a... More 

Helpful?
1 Thank Stuart G
Cristóbal G, Online Community Care Coordinator at The Royal Islander All Suites Resort, responded to this review

Dear Stuart, Thank you for taking time to post about our resort. We're glad to learn you've enjoyed your recent stay at The Royal Islander. We'll make sure to personally praise both, the maintenance crew and Angel for leaving such a nice impression in you. We look forward to welcoming you again during your next visit to Mexican Caribbean. Warm... More 

California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 days ago NEW via mobile

These time shares are great but the restaurant is mediocre so you'll be cooking in your room or out looking for somewhere to eat. Just remember that Cancun now has a big influx of all inclusives and they ruined the restaurant scene. But there remains a few good places.

Helpful?
1 Thank PatrickC
Cristóbal G, Online Community Care Coordinator. at The Royal Islander All Suites Resort, responded to this review

Dear Guest, Thank you for taking time to post about our resort. We're glad to learn you've took advantage of the full kitchen in your unit and we're sure that other travelers will appreciate your insights about your overall experience in Cancun. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards. More 

Park Ridge, Illinois
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 days ago NEW

very nice location on beautiful beach. not too far from the airport and not far from the hotel zone nightlife. Also a short distance to Cancun. rooms were nice but simple and there was enough room for 3 of us.

Review collected in partnership with this hotel

Helpful?
Thank JaniceHIL
Cristóbal G, Online Community Care Coordinator at The Royal Islander All Suites Resort, responded to this review

Dear Janice, Thank you for taking time to post about our resort. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards. More 

County Meath, Ireland
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 6 days ago NEW

Ideal for a quiet relaxing break. I don't normally stay in resorts, but it was a welcome change to have everything on your doorstep. Suite was very spacious with a huge balcony and gorgeous views of the ocean. Sea seems quite rough and not suitable for swimming. Grounds are very well maintained, and buffet breakfast was lovely with lots of... More 

Helpful?
Thank Kiera-Louise
Cristóbal G, Online Community Care Coordinator at The Royal Islander All Suites Resort, responded to this review

Dear Kiera Louise, Thank you for taking time to post about our resort. We are glad to learn you enjoyed the spacious suite and the view from the balcony. We've always took pride in our resort's cleanliness and we're glad to learn you noticed it during your recent visit. We look forward to welcoming you again during your next vacation... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago NEW

we just returned home from 4 days at this resort .. It was beautiful and the pools were fantastic. It was so clean and the view and beaches are amazing . We were able to rest and relax . The only thing I did not like was the buffet breakfast I found it not good and didn't feel well after... More 

Helpful?
1 Thank Colleen T
Cristóbal G, Online Community Care Coordinator. at The Royal Islander All Suites Resort, responded to this review

Dear Guest: Thank you for taking the time to review your stay with us. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. We'll share your comments with the Food and Beverage manager so that our service may improve. Our resorts are built with relaxation in... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Tennis Court
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Meeting Rooms
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
The Royal Islander(R)is nestled on the beach and offers enchanting views of the Caribbean and the Nichupte Lagoon. Seek a moment of solitude at sunrise and enjoy blissful hours in the warm sun. ... more   less 

Additional Information about The Royal Islander All Suites Resort

Address: Kukulcan Boulevard Km 17.5 L-51 | Hotel Zone, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: €113 - €326 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Royal Islander All Suites Resort 3.5*
Number of rooms: 179
Reservation Options:
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Also Known As:
The Royal Islander Hotel Cancun
Royal Islander Hotel Cancun
Hotel Style:
#10 Family Hotel in Cancun
#23 Romantic Hotel in Cancun
#29 Spa Hotel in Cancun
#32 Top resorts Hotel in Cancun
#34 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Islander All Suites Resort staff and other travellers.
127 questions
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Lebanon, Tennessee

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Questions? Get answers from The Royal Islander All Suites Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Nearly every room faces the ocean”
  • View from room 4464
 of 5 bubbles Hydrolagus, 2 Dec 2016 | Read review
“They use Thomas Moore for excursions and transportation and they had the best prices and booking of trips.”
 of 5 bubbles StuartG30, 1 Dec 2016 | Read review
“great rooms with wonderful view I loved it”
 of 5 bubbles , 28 Nov 2016 | Read review
“Every room has a balcony to enjoy watching the ocean.”
 of 5 bubbles H1361JVdond, 28 Nov 2016 | Read review
“Beach front is always a must.”
 of 5 bubbles S1770OGcharlesp, 22 Nov 2016 | Read review
5 of 5
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