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The Royal Islander All Suites Resort

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#37 of 182 Hotels in Cancun
Certificate of Excellence
GreenLeadersGold level
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The Royal Islander All Suites Resort
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1,760 Reviews from our TripAdvisor Community

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Showing 1,454: English reviews
Olmsted Falls
Reviewed 2 days ago NEW

If you're planning to be there over a weekend, chances are you're going to have to move to a different room, at least once. The front desk seems rather embarrassed by the whole process; one person told me that on Saturday, as many as 60 people may be changing rooms! So, if that would be offensive or disruptive, this isn't...

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Thank 57sherrit
Reviewed 2 days ago NEWvia mobile

First trip to Cancun and we had an amazing time! Fun, food, and service were great! Our maid for the week kept our room nice and clean and was so sweet. We are planning on going again next year and hope some of our group that went this year can go next year. Highly recommend this resort.

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Helpful?
Thank Denise G
Cristóbal G, Online Community Care Coordinator at The Royal Islander All Suites Resort, responded to this review

Dear Denise: Thank you for taking the time to review your stay with us. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. We appreciate your feedback and look forward to welcoming you back soon. Warm regards.

Madison, Wisconsin
Reviewed 4 days ago NEW

Great staff, wonderful suites, ideal for families, safe, fun, and you won't be disappointed. This resort is not all inclusive so you don't have to deal with that aspect at all. You're staying with actual owners that care versus users that don't care. The all inclusives tend to have people that aren't as respectful or in tune their surroundings. You...

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1Thank kraigbodie
Cristóbal G, Online Community Care Coordinator. at The Royal Islander All Suites Resort, responded to this review

Dear Kraig, Thank you for taking time to post about our resort. We're convinced that our staff is the most important asset in our company since their interaction with our guests makes possible what we like to call "The Royal Experience". We're glad to learn you've enjoyed your stay at our resort and we look forward to welcoming you back...

Brookfield, Wisconsin
Reviewed 4 days ago NEW

Over the past 20 years, we have stayed at all of the Cancun Royal Resorts.. The Royal Islander is by far our favorite! Clean, comfortable and very welcoming! We prefer this location because it is right next to an undeveloped area which affords daily viewing of all sizes of iguana in their natural habitat. Our stay was in a beachfront...

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1Thank shoediva45
Cristóbal G, Online Community Care Coordinator at The Royal Islander All Suites Resort, responded to this review

Dear Member, Thanks so much for writing a review about The Royal Islander. We love hearing from our members and their vacation experiences and being part of your memories is a privilege we treasure. We're glad to learn you've enjoyed the contact with nature during your recent visit. We thank you for your continued loyalty and we can't wait to...

Croghan
Reviewed 4 days ago NEW

We stayed here for our honeymoon and it was ok. Our luggage was lost for the first 2 days and the front desk staff was not helpful whatsoever with helping us contact the airport or where to find clothes in the meantime. The lack of activities to do after 8pm was disappointing. You either went up to your room or...

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Thank benjaminlQ8209NN
Cristóbal G, Online Community Care Coordinator at The Royal Islander All Suites Resort, responded to this review

Dear Guest, Thank you for taking time to post about our resort. We always strive to provide our guest with the highest satisfaction rates and we regret not achieving this goal with you. Rest assured the behavior you described is not encouraged nor promoted by Royal Resorts. Our front desk staff should be more diligent when providing assistance to our...

Brisbane, Australia
Reviewed 1 week ago NEWvia mobile

Spacious, clean, comfortable. Great sea views. Good food and drinks at the restaurants and a very well stocked convenience store. Excellent service from hotel staff. All we needed! Perfect! But book directly or using other online booking system. The experience booking using Trip Advisor was really bad. No customer service at all!

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1Thank SylviaCadena
Cristóbal G, Online Community Care Coordinator at The Royal Islander All Suites Resort, responded to this review

Dear Sylvia: Thank you for taking the time to review your stay with us. We appreciate your comments regarding your booking experience. We'll share your review with the appropriate channels so that our service may improve. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. We...

Fort Wayne
Reviewed 1 week ago NEW

Let me start off with this - our issues are probably as much our own expectations as anything that the staff at Royal Islander could have done to make our stay better. Our first trip to Mexico was in 1995 and it was to the Royal Islander and we were excited to go back. We absolutely fell in love with...

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1Thank FinstoRt
Annapolis
Reviewed 1 week ago

Royal Islander is a great place. Staff and other guests are friendly. Food is available to cook yourself or be served. Great Villas. Pool is lovely, beach is gorgeous. A wonderful place to relax, meet with friends and enjoy yourself. An extra bonus is the use of the other Royal resorts and the free shuttle bus between them. Love the...

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1Thank Biernacle
Cristóbal G, Online Community Care Coordinator at The Royal Islander All Suites Resort, responded to this review

Dear Biernacle, Thank you for taking time to post about our resort. We're sure that the TripAdvisor community will appreciate your insights about our resort and your overall experience in Cancun. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

Waukesha
Reviewed 1 week ago

First trip to Cancun. Found the resort and rooms to be very clean and organized. We met Griselda Mercado ( Greece ) Personal Concierge,She helped us with scheduling tours, how to get to the local merchants and asked us to look at their new resort. We were very unhappy with the way we were treated by the people at El...

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2Thank 947clydec
Mariette
Reviewed 1 week ago

I needed a place for rest, fun, convenient, beauty. This Royal resort was perfect. I have 4 teens. We loved the convenience of the market in the hotel and went there all the time. We did not do all inclusive so we had extra money to do a catamaran trip and Chichen Itza and I am so glad!!

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2Thank Joanne P
Cristóbal G, Online Community Care Coordinator at The Royal Islander All Suites Resort, responded to this review

Dear Joanne, Thank you for taking the time to review your stay with us. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. Our resorts are built with relaxation in mind and we always aim to offer a relaxed experience taking care of your good rest...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Tennis Court
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Concierge
  • Multilingual Staff
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Meeting Rooms
  • Self-Serve Laundry
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
The Royal Islander(R)is nestled on the beach and offers enchanting views of the Caribbean and the Nichupte Lagoon. Seek a moment of solitude at sunrise and enjoy blissful hours in the warm sun. ... more   less 

Additional Information about The Royal Islander All Suites Resort

Address: Kukulcan Boulevard Km 17.5 L-51 | Hotel Zone, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: €114 - €228 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Royal Islander All Suites Resort 3.5*
Number of rooms: 179
Reservation Options:
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Also Known As:
The Royal Islander Hotel Cancun
Royal Islander Hotel Cancun
Hotel Style:
#10 Family Hotel in Cancun
#23 Romantic Hotel in Cancun
#29 Spa Hotel in Cancun
#32 Top resorts Hotel in Cancun
#34 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Islander All Suites Resort staff and other travellers.
134 questions
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Lebanon, Tennessee

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Questions? Get answers from The Royal Islander All Suites Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The beach front rooms are the same as those further back. ”
 of 5 bubbles 57sherrit, 15 Jan 2017 | Read review
“They are all great rooms, floors 2-3 won't have much of a view but you aren't in your room much anyways”
 of 5 bubbles kraigbodie, 13 Jan 2017 | Read review
“Beachfront is obviously the best, but higher floors will give you a great view too!”
 of 5 bubbles Biernacle, 9 Jan 2017 | Read review
“Choose upper floors, better view of sea and surrounding area.”
 of 5 bubbles 947clydec, 9 Jan 2017 | Read review
“We like rooms that face North East as you get more shade but can see that others might like full sun.”
 of 5 bubbles JoyceB101, 9 Jan 2017 | Read review
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