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Occidental Costa Cancun

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Occidental Costa Cancun
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4,676 Reviews from our TripAdvisor Community

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Showing 3,040: English reviews
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Ontario
Reviewed yesterday NEWvia mobile

We were a family of 4 with children 6 and 9 years old and travelled with 2 grandparents. Pros: -Staff at all restaurants were extremely friendly, provided very good service and did not push for tips. -The rooms were new, very well kept and very clean. -The food was excellent! We didn't bother with reservations for the dinner time and...

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Helpful?
Thank travellingwithbaby09
Topeka, Kansas
Reviewed yesterday NEW

The pool and beach entertainment staff were very nice and got the guests involved in very fun daily events. Mauricio, Danny, Brennan and Lorena(morning yoga) all were very friendly and made the stay worth it. The beach and pool were both nice and cozy. Rooms were nice, we had a great terrace view. The restaurant reservation procedure was not great,...

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Helpful?
Thank rblj279
Springfield, Missouri
Reviewed yesterday NEW

It was a great experience. The stay was great and along with the food. The majority of our meals were in the buffet. If you want great service with a great smile and attitude, make sure you have Pepe for your waiter.

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Helpful?
Thank lchaney2536
Reviewed yesterday NEWvia mobile

Most friendly and helpful people ever! So lovely and great first impression of hotel. Couldn't have been more sweet to my friends and I. Everything about the hotel was exceptional, and I don't give praise lightly. It was clean, stylish, roomy with excellent service in both bars, and all restaurants. Food was really good and was a great value for...

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Helpful?
Thank Paige P
So. Jersey
Reviewed 2 days ago NEW

This is a lovely small resort. Staff is truly accommodating and go out of their way to make sure you have what you need. Christian at the main bar was great! Wait staff in the buffets are really good - A la carte wait staff try hard, but are not very efficient. Housekeeping staff are wonderful. Room was immaculate and...

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Helpful?
Thank loooooovethebeach
ASISTENTE BARCE... C, Assistant Manager. at Occidental Costa Cancun, responded to this review

Dear Loooooovethebeach: We are very happy to know the kindness and excellent service of our staff. It made your holiday unforgettable. We have congratulated all the staff for the excellent work done for you to spend a spectacular holiday, we are sorry for the inconveniences with the staff at restaurants a la carte. We will put attention and take actions...

Ottawa, Canada
Reviewed 2 days ago NEW

My husband and I stayed at this hotel February 24 to March 4th . We had a wonderful time . Loved the location, we took the city bus a few times , found it cheap and very easy to get around. The resort is small but very compacted , everything is just a short walk away. Rooms were clean, for...

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Helpful?
1Thank 808Julie
ASISTENTE BARCE... C, Assistant Manager. at Occidental Costa Cancun, responded to this review

Dear 808Julie: Thank you so much for posting a review. We really appreciate your time from your busy schedule to share your experience with others. We are pleased to read how much you enjoyed your stayed with us. Please know that our goal is to exceed before, during and after your stay. We are so happy you enjoyed your stay...

Orange, Connecticut
Reviewed 2 days ago NEW

This hotel had very nice rooms with plenty of space, the food (at the buffet) changed daily and offered a wide variety of options for every meal, and the pool/beach area was beautiful. There were many activities offered throughout the day by the pool and beach, which were very fun. Mauricio, an employee at the hotel, got everyone involved in...

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Helpful?
Thank jsim729
ASISTENTE BARCE... C, Assistant Manager. at Occidental Costa Cancun, responded to this review

Dear Jsim729: We are very happy to know the kindness and excellent service of our staff. It made your holiday unforgettable. We have congratulated Mauricio for the excellent work done for you to spend a spectacular holiday, This motivates him to continue doing an excellent job, he is very happy to know his appreciation for his work. We look forward...

Reviewed 2 days ago NEWvia mobile

The staff are great and friendly everything is so close it makes things very convenient especially if you forget stuff in your room. You tend to run into he same people but it's nice to get to know the people you are vacationing with. Their nighttime performances are the best. I always think ok this is just filler but it...

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Helpful?
Thank Kevin C
ASISTENTE BARCE... C, Assistant Manager. at Occidental Costa Cancun, responded to this review

Dear Kevin C: Thank you very much for staying with us and for taking the time to share your kind and detailed review. We are so happy you enjoyed your stay and look forward to welcoming you back. Noemí Ramírez Assistant Manager. Occidental Costa Cancun.

Fremont, Ohio
Reviewed 5 days ago NEWvia mobile

The past few years my wife and I have stayed across the lagoon channel from the Occidental Costa Cancun and are looking forward to staying someplace different. This will be the third hotel we have stayed at in Cancun for our last 6 visits. We'll see you there April 21 -29 2017. I'm sure a review will follow shortly after...

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Helpful?
1Thank jtsweetmelissa
ASISTENTE BARCE... C, Assistant Manager. at Occidental Costa Cancun, responded to this review

Dear Jtsweetmelissa: Thank you so much for posting a review. We are pleased to read that you will come so soon. And we hope that we exceed your expectations, we will see you soon. Best regards Noemi Ramirez Assistant Manager.

Reviewed 5 days ago NEWvia mobile

Hotel: March 19 ,2017. When we first arrived the first thing I saw was the boats (big boats) floating by the beach. Not very happy. Very small resort. You can walk it in 2 minutes. The rooms they gave us were right above the lobby beside the 2nd floor snack bar. (24 hour snack bar). Stocked and cleaned numerous times...

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Helpful?
Thank pandyreview
ASISTENTE BARCE... C, Assistant Manager. at Occidental Costa Cancun, responded to this review

Dear Pandyreview We truly feel that your experience at our resort has not met your expectations. However, we thank you for pointing out to us those areas in which we must continue to improve. Those kind of comments are what help us to stay ahead, presenting you with new proposals. We would like to let you know that our hotel...

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Amenities

Highlights
  • Free Parking
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Internet
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Occidental Costa Cancun

Address: Boulevard Kukulcan km. 4.5, | Lote D7 5 Zona Hotelera, Cancun 77500, Mexico (Formerly Barcelo Costa Cancun)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: €152 - €395 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Occidental Costa Cancun 3.5*
Number of rooms: 358
Reservation Options:
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Also Known As:
Barcelo Costa Cancun Hotel Cancun
Barcelo Cancun
Gran Costa Real
Costa Real Cancun
Barcelo Costa Cancun Mexico
Hotel Style:
#35 Spa Hotel in Cancun
#38 Top resorts Hotel in Cancun
#41 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Occidental Costa Cancun staff and other travellers.
233 questions
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Rockland, Canada
Greasby, United Kingdom
Moonbeam, Ontario, Canada
1 month ago

See all questions (233)

Questions? Get answers from Occidental Costa Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for terrace or ocean view room”
 of 5 bubbles rblj279, 27 Mar 2017 | Read review
“rooms facing the pool to see the night activities and shows by your terrace”
 of 5 bubbles 330marvind, 23 Mar 2017 | Read review
“if you want a balcony with chairs, you have to ask for it and be prepared to pay a bit more”
  • another ocean view
  • ocean side view
 of 5 bubbles V1008TLkarenj, 22 Mar 2017 | Read review
“Ocean view is well worth it!”
 of 5 bubbles beckieallen, 13 Mar 2017 | Read review
“Top floors (4 and up) are more quiet.”
 of 5 bubbles claudiupg, 13 Mar 2017 | Read review
5 of 5