We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Occidental Costa Cancun

Show Prices
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
Compare best prices from top travel sites
and 2 more sites!
Professional photos
Occidental Costa Cancun
View Map
{"widget":{"name":"ibex_photo_carousel_streamline","template":"ibex_photo_carousel_streamline__widget","dust":{},"divClasses":"prw_rup prw_ibex_photo_carousel_streamline","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"moduleList":["handlers"]},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

4,512 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 2,947: English reviews
Brandon, South Dakota
Reviewed yesterday NEW

We had a wonderful time in Cancun. The staff was very friendly and always in a good mood. The service of Wilberto Oxte and Wilfredo Caamal at the Itallian restaurant was fabulous on my wife's birthday. A dessert plate with Happy Birthday Kathy on it was a nice touch. Sandra, Juanita and Ana gave us great service at the pool/lounge...

 Report
Helpful?
Thank dankathy2017
Baltimore, Maryland
Reviewed 4 days ago NEW

Just returned on the 15th of January. This Hotel is very Basic. Three restaurants, one buffet and two bars. I had an Oceanfront room that was very cookie cutter. The beach is very small. I would almost call it a pond. The seaweed was in abundance. The food at all venues was very bland. The one very good meal was...

 Report
Helpful?
1Thank trustytraveler151
ASISTENTE BARCE... C, Jessica Reyna Arechiga General Management Assistant. at Occidental Costa Cancun, responded to this review

Dear trustytraveler151: We would like to thank you for your preference in selecting our Occidental Costa Cancun hotel for your holidays in Cancun, as well as for taking the time to tell us about your recent experience among us. We are glad to know that you like our excellent location, within walking distance to bars, restaurants, nightclubs and more important...

Reviewed 4 days ago NEWvia mobile

First family holiday in Cancun and we had a wonderful experience. The amenities and activities they have for all ages goes beyond our expectations. Especially for our 1 year son who was able to enjoy the kids club, pool and of course the beach. This little gem is a great retreat for families and friends who just want to escape....

 Report
Helpful?
1Thank Peggy J
ASISTENTE BARCE... C, Jessica Reyna Arechiga. General Management Assistant. at Occidental Costa Cancun, responded to this review

Dear Peggy J: On behalf of the Director Occidental Costa Cancun, greatly appreciate you that you have taken the time to write a comment about your experience with us. In the same way thank you for choosing Occidental as target for your well deserved rest string. Thank you for highlighting thosequalities that allowed you to make your stay an unforgettable...

Reviewed 6 days ago NEWvia mobile

Came to this resort with a girl friend (currently still here). We are so disappointed in the reservation process for the restaurants. You need to wake up early the day of to book. We have set our alarm to go down and book at 8am each day. Each day they have told us we are too late and it's full....

 Report
Helpful?
5Thank Katelyn P
ASISTENTE BARCE... C, Jessica Reyna Arechiga General Management Assistant. at Occidental Costa Cancun, responded to this review

Dear Katelyn P: We would like to thank you for your preference in selecting our Occidental Costa Cancun hotel for your holidays in Cancun, as well as for taking the time to tell us about your recent experience among us. Please contact us via e-mail at costacancun.asist-dir@barcelo.com and i would like to help you for you can visit the others...

Reviewed 1 week ago via mobile

Loved this resort! Having been to other all-inclusive resorts my expectations weren't too high. This resort was AMAZING and blew all others out of the water. The beach was beautiful and hotel was extremely clean, including the rooms. Food was good and service was even better. The staff was amazing, especially the activities coordinator Brandon!!! He made the small quaint...

 Report
Helpful?
1Thank Shaley H
ASISTENTE BARCE... C, Jessica Reyna Arechiga General management assistant at Occidental Costa Cancun, responded to this review

Dear Shaley H: Receive my warmest greetings from Occidental Costa Cancún. Thank you for your comment. We are pleased to know that during the time it was hosted in our hotel feel pampered. We also want to thank you for your positive comments about the rooms, our beautiful beach, the food that we serve our customers and especially the service...

Reviewed 1 week ago

Our airline had put us here for one night due to a cancelled flight. My family had vouchers and except for the long line of other passengers, check in was very easy. We ate the buffet, and the line to get a table was a little excessive. The buffet was good, but small. It makes sense though because it's a...

 Report
Helpful?
Thank Haley H
ASISTENTE BARCE... C, Jessica Reyna Arechiga General management assistant at Occidental Costa Cancun, responded to this review

Dear Haley H: Occidental Costa welcomes your opinions on this website on your last vacation with us. We're glad you enjoy your stay. Comments like yours help us observe our areas of opportunity, to work harder and commit ourselves to their needs. We appreciate your kind comments about our rooms, the drinks that we have chosen for your enjoymentand especially...

Manassas, Virginia, United States
Reviewed 1 week ago

So we were all sent to this hotel for one night. I stay in Cancun hotels often and can say without hesitation that I would not have chosen this one. It is hard for me to rate since I don't know the cost of staying here, but I can tell you a few things that should not happen at any...

 Report
Helpful?
1Thank JCBlacutt
ASISTENTE BARCE... C, Jessica Reyna Arechiga General Management Assistant. at Occidental Costa Cancun, responded to this review

Dear JCBlacutt: First of all a cordial greeting from the team that makes up the Hotel Occidental Costa Cancun. We sincerely regret not being able this time to meet your high expectations and for give us your valuable time to write a review on this website and call our attention to issues in which we can improve. We offer an...

Gladstone, Missouri, United States
Reviewed 1 week ago via mobile

Disappointed in room..not what advertised..described as large living room..terrace or balcony..we have a balcony that is 3x3..room is only a bed etc. Not a large living room..need to correct the room description..here for 13 days..you would think you would get a decent room.

 Report
Helpful?
Thank Linda M
ASISTENTE BARCE... C, Jessica Reyna Arechiga General Management Assistant. at Occidental Costa Cancun, responded to this review

Dear Linda M: We greatly appreciate the time you spent to review your recent experience in our hotel, at Occidental we always strive to exceed guests expectations and your comments will help our teams reaching that goal. We would like to inform us on what website you saw this information about the rooms of our hotel. Please write us to...

North Chicago, Illinois
Reviewed 1 week ago

Occidental Costa is our favorite resort in Cancun, because of great beach, great hotel, very clean, good food and the best service ever!!! Pepe Hernandez use his professionalism and great smile to welcome me and my husband for a week of our New Year's wonderful vocation. Javier remember even what we drink from last summer!!!!! I want to thank them...

 Report
Helpful?
2Thank branalon
ASISTENTE BARCE... C, Jessica Reyna Arechiga. General Management Assistant. at Occidental Costa Cancun, responded to this review

Dear branalon: On behalf of the Director Occidental Costa Cancun, greatly appreciate you that you have taken the time to write a comment about your experience with us. In the same way thank you for choosing Occidental as target for your well deserved rest string. I am very pleased to that you may have had a memorable vacation. We are...

Aberdeen, United Kingdom
Reviewed 1 week ago via mobile

This is a quieter hotel to many of the others you find in cancun, more suitable for families looking to get away but still be close to the action cancun has to offer. The hotel is nice, rooms are really comfortable, staff are friendly. The only negative is the food isn't the best. Because the hotel is located near the...

 Report
Helpful?
2Thank Andy W
ASISTENTE BARCE... C, Jessica Reyna Arechiga. General Management Assistant. at Occidental Costa Cancun, responded to this review

Dear Andy W: Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. On the other hand it serves us much read your coments with regard to our gastronomy. We regret that on this occasion it was not for your total pleasure. yours comments will...

3,890 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (3308)
Viewed
Pool/Beach Area (701)
Viewed
Hotel & Grounds (553)
Viewed
Family/Play Areas (45)
Viewed
Dining (230)
Viewed
Room/Suite (307)
Viewed
View from Room (153)
Viewed
Bathroom (59)
Viewed
Business Centre/Function Rooms (5)
Viewed
0:20
Videos (2)
Viewed
Other (1253)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (560)
Viewed
Aerial Photography (39)
Viewed
Amenities (110)
Viewed
Beach (30)
Viewed
Double Ocean Front (56)
Viewed
Junior Suite (93)
Viewed
Pool (20)
Viewed
Dining (123)
Viewed
The Hotel (89)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (22)
Viewed
Pool/Beach Area (2)
Viewed
Hotel & Grounds (5)
Viewed
Business Centre/Function Rooms (2)
Viewed
Room/Suite (3)
Viewed
Dining (3)
Viewed
View from Room (1)
Viewed
Other (6)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Cancun hotels
4.9 km away
Krystal Grand Punta Cancun
0.7 km away
Cancun Bay Resort
Cancun Bay Resort
#46 of 182 in Cancun
1,065 reviews
5.5 km away
Occidental Tucancun
Occidental Tucancun
#44 of 182 in Cancun
4,373 reviews
Show Prices
Show Prices
Show Prices
11.8 km away
The Westin Resort & Spa Cancun
0.3 km away
Grand Oasis Palm
Grand Oasis Palm
#53 of 182 in Cancun
2,824 reviews
10.2 km away
Grand Oasis Sens
Grand Oasis Sens
#76 of 182 in Cancun
4,321 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Internet
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Occidental Costa Cancun

Address: Boulevard Kukulcan km. 4.5, | Lote D7 5 Zona Hotelera, Cancun 77500, Mexico (Formerly Barcelo Costa Cancun)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: €170 - €364 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Occidental Costa Cancun 3.5*
Number of rooms: 358
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Booking.com, Hotels.com, Barcelo and Travelocity so you can book your Occidental Costa Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Barcelo Costa Cancun Hotel Cancun
Barcelo Cancun
Gran Costa Real
Costa Real Cancun
Barcelo Costa Cancun Mexico
Hotel Style:
#36 Spa Hotel in Cancun
#37 Top resorts Hotel in Cancun
#42 On the Beach Hotel in Cancun
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Occidental Costa Cancun staff and other travellers.
180 questions
Ask a question

See all questions (180)

Questions? Get answers from Occidental Costa Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose upper floor rooms, lower level rooms stink.”
 of 5 bubbles JCBlacutt, 10 Jan 2017 | Read review
“Get the ocean view, it is worth it!”
 of 5 bubbles ycgurel, 3 Jan 2017 | Read review
“The rooms with a balcony have hammocks, loved it!”
 of 5 bubbles phoenixfromashes, 31 Dec 2016 | Read review
“anything facing the courtyard, wouldn't want to be on the backside as there is a parking lot and helicopter pad near the hotel”
 of 5 bubbles 624levib, 28 Dec 2016 | Read review
“The location and the beach are excellent !”
 of 5 bubbles rrkolovos, 28 Nov 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay