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Occidental Costa Cancun

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Occidental Costa Cancun
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4,682 Reviews from our TripAdvisor Community

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Showing 3,045: English reviews
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Reviewed yesterday NEWvia mobile

A really cute and neat hotel. Lots of different options as far as activities and food are concerned. The staff in all of the restaurants was super nice, but a special shout out to the sports and entertainment team! You made the whole trip so much more fun, especially Mauricio and Lorena !!

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Helpful?
Thank Seminay T
Oshkosh, Wisconsin
Reviewed yesterday NEW

The rooms were kept clean and the fridge was always restocked. The staff was very friendly and always welcoming. The food was good just make sure you get up early enough to make a reservation and get a chair either by the beach or the pool. The best part was the entertainment staff especially, Marcicio.

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Helpful?
Thank kasube63
Omro, Wisconsin
Reviewed yesterday NEW

My friends and I traveled just last week for spring break. We had an absolutely amazing time and couldn't have asked for more. The resort was clean and easy to navigate. The rooms were up to date and clean as well. The staff was by far the best thing about this resort and I can't even being to say enough...

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Helpful?
Thank wberndt828
Oshkosh, Wisconsin
Reviewed yesterday NEWvia mobile

Perfect resort to stay for a girls getaway! The service was outstanding, rooms were clean, food was great, staff was super friendly. The entertainment team made our trip a blast! We enjoyed playing beach & water volleyball with Mauricio Fierro! We will be back in the future. (:

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Helpful?
Thank hklapa
Reviewed yesterday NEWvia mobile

My friends and I had an awesome time on spring break here! There were lots of games and activities going on around the pool and beach area. The staff were all super friendly and did whatever they could to help us out. Mauricio was one of our favorite workers, he did a great job with teaching us some dance moves...

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Helpful?
Thank Alexandra L
Ontario
Reviewed 2 days ago NEWvia mobile

We were a family of 4 with children 6 and 9 years old and travelled with 2 grandparents. Pros: -Staff at all restaurants were extremely friendly, provided very good service and did not push for tips. -The rooms were new, very well kept and very clean. -The food was excellent! We didn't bother with reservations for the dinner time and...

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Helpful?
Thank travellingwithbaby09
ASISTENTE BARCE... C, Assistant Manager. at Occidental Costa Cancun, responded to this review

Dear Travellingwithbaby09 Thank you for highlighting those qualities that allowed us to make your stay an unforgettable experience. I am grateful that you will take the time to write about Occidental Costa Cancún. We are glad that your stay with us was to your liking and that our service will positively impact you. We are very happy to know that...

Topeka, Kansas
Reviewed 2 days ago NEW

The pool and beach entertainment staff were very nice and got the guests involved in very fun daily events. Mauricio, Danny, Brennan and Lorena(morning yoga) all were very friendly and made the stay worth it. The beach and pool were both nice and cozy. Rooms were nice, we had a great terrace view. The restaurant reservation procedure was not great,...

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Helpful?
Thank rblj279
ASISTENTE BARCE... C, Assistant Manager. at Occidental Costa Cancun, responded to this review

Dear Rblj279: We greatly appreciate the time you have spent reviewing your recent experience in our hotel. We are happy to see you appreciated the service provided by the staff. We regret the inconvenience you had at the restaurant Claraboya. For sure your comments will be taken into account. We will send your comments with the corresponding department to solve...

Springfield, Missouri
Reviewed 2 days ago NEW

It was a great experience. The stay was great and along with the food. The majority of our meals were in the buffet. If you want great service with a great smile and attitude, make sure you have Pepe for your waiter.

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Helpful?
Thank lchaney2536
ASISTENTE BARCE... C, Noemi Ramirez at Occidental Costa Cancun, responded to this review

Dear Ichaney2536: Thank you very much for staying with us and for taking the time to share your kind and detailed review on this web site. We are so happy you enjoyed your stay and look forward to welcoming you back. Sincerely, Noemi Ramirez Assistant Manager.

Reviewed 2 days ago NEWvia mobile

Most friendly and helpful people ever! So lovely and great first impression of hotel. Couldn't have been more sweet to my friends and I. Everything about the hotel was exceptional, and I don't give praise lightly. It was clean, stylish, roomy with excellent service in both bars, and all restaurants. Food was really good and was a great value for...

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Helpful?
Thank Paige P
ASISTENTE BARCE... C, Assistant Manager. at Occidental Costa Cancun, responded to this review

Dear Paige P: Thank you for taking the time to share your experience with others. Your thoughtful remarks are very helpful in allowing us to continue to deliver the most excellent experience. It is our pleasure to let you know that every day we work hard and with very much effort in order to satisfy your needs and provide you...

So. Jersey
Reviewed 3 days ago NEW

This is a lovely small resort. Staff is truly accommodating and go out of their way to make sure you have what you need. Christian at the main bar was great! Wait staff in the buffets are really good - A la carte wait staff try hard, but are not very efficient. Housekeeping staff are wonderful. Room was immaculate and...

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Helpful?
Thank loooooovethebeach
ASISTENTE BARCE... C, Assistant Manager. at Occidental Costa Cancun, responded to this review

Dear Loooooovethebeach: We are very happy to know the kindness and excellent service of our staff. It made your holiday unforgettable. We have congratulated all the staff for the excellent work done for you to spend a spectacular holiday, we are sorry for the inconveniences with the staff at restaurants a la carte. We will put attention and take actions...

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Amenities

Highlights
  • Free Parking
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Internet
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Occidental Costa Cancun

Address: Boulevard Kukulcan km. 4.5, | Lote D7 5 Zona Hotelera, Cancun 77500, Mexico (Formerly Barcelo Costa Cancun)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: €153 - €392 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Occidental Costa Cancun 3.5*
Number of rooms: 358
Reservation Options:
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Also Known As:
Barcelo Costa Cancun Hotel Cancun
Barcelo Cancun
Gran Costa Real
Costa Real Cancun
Barcelo Costa Cancun Mexico
Hotel Style:
#35 Spa Hotel in Cancun
#38 Top resorts Hotel in Cancun
#41 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Occidental Costa Cancun staff and other travellers.
233 questions
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Rockland, Canada
Greasby, United Kingdom
Moonbeam, Ontario, Canada
1 month ago

See all questions (233)

Questions? Get answers from Occidental Costa Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for terrace or ocean view room”
 of 5 bubbles rblj279, 27 Mar 2017 | Read review
“rooms facing the pool to see the night activities and shows by your terrace”
 of 5 bubbles 330marvind, 23 Mar 2017 | Read review
“if you want a balcony with chairs, you have to ask for it and be prepared to pay a bit more”
  • another ocean view
  • ocean side view
 of 5 bubbles V1008TLkarenj, 22 Mar 2017 | Read review
“Ocean view is well worth it!”
 of 5 bubbles beckieallen, 13 Mar 2017 | Read review
“Top floors (4 and up) are more quiet.”
 of 5 bubbles claudiupg, 13 Mar 2017 | Read review
5 of 5