We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Occidental Costa Cancun

Show Prices
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
Best prices for:1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
and 5 more sites!
Professional photos
Occidental Costa Cancun
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

4,463 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 2,923: English reviews
Reviewed yesterday NEWvia mobile

We really enjoy the stay in thanksgiving at occidental costa Cancun the room was big and clean, the food was delicious and have 3 restaurant and one buffet, also every night they present a show, they also have a kids club from 9:00 am through 5:00pm We really enjoy the show also there is fun at the pool with diferente...

 Report
Helpful?
Thank Maria C
Reviewed yesterday NEW

The staff, the rooms, the POOL!!!!! Everything was so perfect. Especially the staff. The activity guides were super friendly and so fun. The entire venue was spotless. We were catered to like royalty. Would return here in a heartbeat.

 Report
Helpful?
Thank Trisha B
Reviewed 2 days ago NEWvia mobile

Great service. Delicious Food. The entertaining staff really made my vacation an unforgettable experience with fun activities and games, special mention to Misael, very funny and made me and my group feel special. Looking forward to return again in the future.

 Report
Helpful?
Thank David A
Pasadena, California
Reviewed 2 days ago NEW

Coming to Cancun to explore all inclusive resorts, you'd expect a slightly above average experience...Occidental Costa Cancun pretty much delivers the bare minimum of what an all inclusive resort entails. It does not compare to some of the higher end resorts like Hyatt etc which is a complex of amazingness. -Customer Service is poor; you barely get greeted upon checking...

 Report
Helpful?
Thank LisaOnTrips
Reviewed 5 days ago NEWvia mobile

I have been here just over 24 hours. The staff is great! Very friendly as well as courtesy. Pepe hernandez was a great help to us today at the restaurant. Was very kind and helped us find seats and was very funny and kind! Internet is pretty expensive for an all inclusive resort, most resorts offer it free to guest,...

 Report
Helpful?
Thank Jason D
ASISTENTE BARCE... C, Jessica Reyna Arechiga Assistant General Manager at Occidental Costa Cancun, responded to this review

Dear Jason D: First of all receive a greeting from the entire team that makes Occidental Costa Cancun We really appreciate your time from your busy schedule to share your experience with others on this site web. We are proud to know that we meet your high expectations and the service provided by our staff, made your stay a perfect...

Reviewed 1 week ago via mobile

Outside of the front desk staff everyone was very gracious and accommodating. The property was very clean rooms were clean linens bathroom we're not bad. However of all the places I've stayed in Cancun Occidental Costa Cancun was the least impressive. It may have just been my room but the views were nonexistent. This was a quick weekend budget get...

 Report
Helpful?
Thank D4eternity
ASISTENTE BARCE... C, Jessica Reyna Arechiga General Management Assistant. at Occidental Costa Cancun, responded to this review

Dear D4eternity: We greatly appreciate the time you spent to review your recent experience in our hotel, at Occidental we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We offer an apology if the reception staff was not friendly with you, we will take the necessary measures so that this doesn't happen...

Minneapolis, Minnesota
Reviewed 1 week ago

Hi my name is ray from usa love the hotel and special thanks to the manager assitant manager Jessica Reyna she was so helpful with information about the tours and things i can do in cancun cheers !!!!

 Report
Helpful?
Thank rrkolovos
ASISTENTE BARCE... C, Jessica Reyna Arechiga General management assistant at Occidental Costa Cancun, responded to this review

Dear rrkolovos: First and foremost we would like to thank you for the praising review you shared following your recent visit to our Occidental Costa Cancun hotel and are delighted to read that we were able to match your expectations. We are very happy to know that kindness and excellent service of our staff made your an unforgettable holiday which...

Reviewed 1 week ago via mobile

I've visited many places in Mexico and this by far has been the worst expressive ever. Took over 45 minutes to check in, 3 adults. When we get to our room there is only 1 bed. This was never mentioned at check in. Then I'm told this is all they have until Monday. No apologies from the staff. The hostess...

 Report
Helpful?
Thank J M
ASISTENTE BARCE... C, Jessica Reyna Arechiga General Management Assistant. at Occidental Costa Cancun, responded to this review

Dear J M: First of all a cordial greeting from the team that makes up the Hotel Occidental Costa Cancun. We sincerely regret not being able this time to meet your high expectations and for give us your valuable time to write a review on this website and call our attention to issues in which we can improve. We offer...

Reviewed 2 weeks ago via mobile

Stayed there 1 week. The major downside to this place: The beach is next to the entrance for the port. There is a Terrible smell of gaz. A lot of algees, it is a highway for boats. The water is dirty.... very disappointing for a resort on cancun beach... I guess if you plan to stay around the pool all...

 Report
Helpful?
4Thank Samuel C
ASISTENTE BARCE... C, Jessica Reyna Arechiga General Management Assistant. at Occidental Costa Cancun, responded to this review

Dear Samuel C: We would like to thank you for your preference in selecting our Occidental Costa Cancun hotel for your holidays in Cancun, as well as for taking the time to tell us about your recent experience among us. Occidental Costa Cancun boasts a beautiful beach area and particularly small, which for many is what makes the hotel different...

Reviewed 2 weeks ago

We arrived on a Tuesday and was greeted by our driver at the airport which who was friendly and helpful. Our room was decent size and was supposed to have an ocean view. We could technically see the ocean but directly out our balcony was the roof of another building. The beach was very small and no real walking room...

 Report
Helpful?
2Thank fred d
ASISTENTE BARCE... C, Jessica Reyna Arechiga General Management Assistant. at Occidental Costa Cancun, responded to this review

Dear Fred D: First for all to receive a greeting from the whole team that makes up Occidental Costa Cancun. Thank you very much for making us know how it was your stay, since for us is important to improve every day and continue to be the preference of our guests. Let me tell that we provide the type of...

3,851 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (3268)
Viewed
Hotel & Grounds (551)
Viewed
Pool/Beach Area (697)
Viewed
Dining (222)
Viewed
Room/Suite (307)
Viewed
Family/Play Areas (42)
Viewed
Business Centre/Function Rooms (5)
Viewed
View from Room (153)
Viewed
Bathroom (59)
Viewed
0:20
Videos (1)
Viewed
Other (1231)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (560)
Viewed
Aerial Photography (39)
Viewed
Amenities (110)
Viewed
Beach (30)
Viewed
Double Ocean Front (56)
Viewed
Junior Suite (93)
Viewed
Pool (20)
Viewed
Dining (123)
Viewed
The Hotel (89)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (23)
Viewed
Pool/Beach Area (2)
Viewed
Hotel & Grounds (5)
Viewed
Business Centre/Function Rooms (2)
Viewed
Room/Suite (3)
Viewed
Dining (3)
Viewed
View from Room (1)
Viewed
Other (7)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Cancun hotels
0.7 km away
Cancun Bay Resort
Cancun Bay Resort
#45 of 181 in Cancun
1,038 reviews
4.9 km away
Krystal Grand Punta Cancun
5.5 km away
Occidental Tucancun
Occidental Tucancun
#46 of 181 in Cancun
4,304 reviews
Show Prices
Show Prices
Show Prices
11.8 km away
The Westin Resort & Spa Cancun
0.3 km away
Grand Oasis Palm
Grand Oasis Palm
#50 of 181 in Cancun
2,707 reviews
10.2 km away
Grand Oasis Sens
Grand Oasis Sens
#74 of 181 in Cancun
4,199 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Internet
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Occidental Costa Cancun

Address: Boulevard Kukulcan km. 4.5, | Lote D7 5 Zona Hotelera, Cancun 77500, Mexico (Formerly Barcelo Costa Cancun)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: €170 - €396 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Occidental Costa Cancun 3.5*
Number of rooms: 358
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Orbitz, Hotels.com, Travelocity, Barcelo, Odigeo and Expedia so you can book your Occidental Costa Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Barcelo Costa Cancun Hotel Cancun
Barcelo Cancun
Gran Costa Real
Costa Real Cancun
Barcelo Costa Cancun Mexico
Hotel Style:
#36 Spa Hotel in Cancun
#37 Top resorts Hotel in Cancun
#42 On the Beach Hotel in Cancun
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Occidental Costa Cancun staff and other travellers.
151 questions
Ask a question

See all questions (151)

Questions? Get answers from Occidental Costa Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The location and the beach are excellent !”
 of 5 bubbles rrkolovos, 28 Nov 2016 | Read review
“Ask for Jessica Reyna and she will make sure your stay is unforgettable (:”
 of 5 bubbles Ordral, 6 Oct 2016 | Read review
“Rooms overlooking the beach or pool and grounds”
 of 5 bubbles U6011JLmichelles, 5 Sep 2016 | Read review
“Do not rely on Thomas Cook rep, book excursions through Viator! Amazing service for every excursion we booked”
 of 5 bubbles kelly456, 31 Aug 2016 | Read review
“Facing the pool is going to be noisy until after 10:00pm as there is entertainment every night.”
 of 5 bubbles csatter, 29 Aug 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay