Visited this resort after our stay at Dreams Jade in Puerto Morelos. Hotel is great, contemporary, and suited our needs (Explorer’s Club) as we travelled with our toddler. Only downside was cold pools as well as jacuzzis by main pool and spa not being as warm as expected. Room had a distinct scent we could not pinpoint but adjusted to it. More importantly, the Explorer’s Club area and staff are amazing. Overall, excellent, clean resort….with a cold pool.
Our family had the best time at this resort. The staff, food and entertainment was great. My husband enjoyed the golf course and I had a wonderful experience at the spa. I think my 6 year old daughter had the best time of all! The explrers kids club staff was absolutely amazing. They went above and beyond, even throwing her a surprise birthday party!! She enjoyed zip lining, surfing (wave runner) and so much more. The staff at the kids club truly care and make sure the kids are having fun and are safe at all times. Definitely worth getting the preferred package. The preferred club was awesome, especially when Carlos was taking care of us. The rooftop bar and infinity pool was fantastic for adults to relax and enjoy the stunning view. If I had to find something to critique I would say the pools were a little cooler than I'd like but you got used to it quickly. Huge thank you to Karla, Glenda, Yesenia, Sabi, Alejandra, Itzel, Yasmin and JJ for making our daughter birthday vacation extra special, one she'll never forget!…
Kenny and Miguel at 360 Rooftop Bar were the best part of out trip! They made us amazing cocktails that we just had to come back for the next night. 10/10 Definitely recommend!! The spa is gorgeous and Felipe the manager is so sweet. Overall The food is really fabulous. Stick to the specialty of the restaurant and you’ll love it. Freddi at Portofino was great! He was very helpful with the menu and very attentive. Preferred is the only way to go! You get access to the adults only rooftop which has an infinity pool and the preferred longe.
My girlfriends and I just came back from Dreams Vista and we’re already planning our next trip back. From the second we walked into the beautiful resort, we were welcomed with delicious drinks and smiles from all the staff. I have been to many all inclusive resorts, and I have to say the staff were by the far the most friendliest I have ever met. As well, the entire resort was immaculately clean and the housekeeping did an impeccable job! Secondly, the pool was very big and we had no difficulty finding lounge chairs at any time of the day. I will say the best hours to tan are between 10-3, as after it can become a bit shady (but definitely still very hot). Another thing to note is that they did not have a swim up bar, but there were many pool boys who were quick to bring us drinks whenever needed (Jose was especially amazing). For adults, there’s also a beautiful rooftop pool with stunning views open until 6pm. I would also checkout Desires (the sports bar), as it’s a great place to meet people and play pool and many other games. Jose the bartender was also absolutely phenomenal and made my friends and I many surprise drinks! Lastly, I just wanted to end off with mentioning the many staff members who made our stay absolutely incredible. The entire Dreams Entertainment team (Erik, Henry, Irene, Dania, Juan, Alex, Ivan, Jessica and Jema) were so much fun and welcoming. They learnt our names the very first day, and whenever we saw them around the resort they would spark up a conversation. They truly brought the lively energy. I really cannot thank them enough for making our stay so memorable. As well, the waiters at the many restaurants were all so friendly and always made sure we were enjoying our food. The food was also delicious and there were many choices to choose from at the cuisines and buffets. La plaza specifically amazed my friends and I. We would go there everyday for lunch, to enjoy their hot dogs, burgers, sushi, and tacos which were all delicious. But more importantly, we would always go back for the most amazing wait staff. Jean Paul, the supervisor, and his team Diblian, Francisco, and Ismael always made sure we were comfortable, enjoyed our food, and recommended many tasty drinks. We really looked forward to going there everyday, and it truly felt like we were a resort family. I would 100% go back to Dreams Vista just for the incredible service, as it was definitely a sad goodbye. Truly a big thank you to all of the staff who made our stay so welcoming. Ps, if you’re looking for night life, I would highly recommend checking out coco bongo!! The taxis are very safe, and its only 20-30 minutes away from the resort! Much love from Yasmin, Iman, and Marz from Canada…
The hotel, room and premises are absolutely gorgeous and the vistas are breathtaking. It lives up to its name. Waking up to a view of the ocean each morning is the stuff dreams are made of. Honestly, I wish I could have given a 5 rating all the way. Unfortunately, Front Desk, VIP, Concierge and Management services, all fell short on expectations. What was most unsettling about what happened to us at the resort was that our room was accessed without our knowledge and/or permission in the evening of our last day there. Frankly, we felt our trust and privacy violated. Unfortunately, I never got the call back I requested from Mr. Rafael Carrillo, Preferred Club Services Manager, to ask what had happened. In fact, every time I asked to speak to a hotel manager, throughout issues during our stay, it seemed no one knew who to refer us to or who we should speak to. Each time, I had to go in person to the lobby, to try and figure it out. On another note, if you are planning on long walks on the beach, this is not the place for it. The hotel has a small beachfront, adequate enough to suntan and splash a little. The above review is meant to be useful in the hopes that this does not happen to anyone again and that the hotel will take the steps necessary to up and better their management style. The staff and the magnificent hotel deserve it.…
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