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Krystal Grand Punta Cancun

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Krystal Grand Punta Cancun
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3,090 Reviews from our TripAdvisor Community

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Showing 1,614: English reviews
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Frisco, Texas
Reviewed 4 days ago NEW

We have been here several times before when it was owned by Hyatt. However with the change in ownership there are some minor differences but still a great beach. The room prices were good but we didn't do the all inclusive. We did book an altitude room and Fernando was a wonderful in booking meals and helping with the room....

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Helpful?
Thank Ted K
Detroit, Michigan
Reviewed 1 week ago

Check- in process was slow, but not for a lack of effort by the helpful staff. A new tower is being built on the property, so lots of construction.We were told the hotel was at full capacity but it did not appear to be full at all. We lucked up and were given a room with a partial view of...

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Helpful?
Thank tamwhite009
Antonio S, General Manager at Krystal Grand Punta Cancun, responded to this review

Dear Tam: Thank you very much for your kind comments; we are all very happy to learn your experience in this beautiful part of the Mexican Caribbean, along with our hotel and services, were appreciated and enjoyed. We hope to have the opportunity to welcome you back soon! Cordially, The Management.

Reviewed 1 week ago via mobile

I've stayed at the krystal grand Punta cancun twice now, once last year where I had my wedding and this year for my wedding anniversary. Both times were great, the hotel is located in the perfect location and the hotel is beautiful. Only thing I was concerned about was the front desk staff and other staff. The front desk is...

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Helpful?
Thank Rudy A
Antonio S, General Manager at Krystal Grand Punta Cancun, responded to this review

Dear Rudy: Thank you very much for your kind message regarding your recent stay. Please accept our sincere apologies for any inconvenience; rest assured your comments were discussed with our Executive Committee, definitely we will do our best to improve our services for your next visit. Cordially, The Management.

Tel Aviv, Israel
Reviewed 1 week ago via mobile

We were at this hotel for 4 days. Quite and pretty room, nice restaurant. There is also a Starbucks right downstairs and a restaurant a few steps away. Beach is not the best, i never got what i asked for, a few drinks. SPA costs $220 USD for 50 minutes, so it is better to walk for 5 minutes and...

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Helpful?
Thank Leo1838
Antonio S, General Manager at Krystal Grand Punta Cancun, responded to this review

Dear Leo: Thank you very much for your kind message regarding your recent stay. Please accept our sincere apologies for any inconvenience; rest assured your comments were discussed with our Executive Committee, definitely we will do our best to improve our services for your next visit. Cordially, The Management

Romania
Reviewed 1 week ago

Myself I had the Altitude package and a room with a sea view, with just continental breakfast and hours d'ouvre from 5 to 7 pm included. I was very happy with what I got for the money I paid. I saw a lot of beaches around Cancun and Playa del Carmen and theirs I loved the most, for the price...

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Helpful?
Thank Silviu M
Antonio S, General Manager at Krystal Grand Punta Cancun, responded to this review

Dear Silviu: Thank you very much for your kind comments; we are all very happy to learn your experience in this beautiful part of the Mexican Caribbean, along with our hotel and services, were appreciated and enjoyed. We hope to have the opportunity to welcome you back soon! Cordially, The Management

Reviewed 1 week ago via mobile

We have stayed at this property several times but not since it last changed hands. I am not sure if the Easter holiday has anything to do with it but so far the service has been bad. We waited over an hour for service on the beach, finally left to see if it was any better in the restaurant. It...

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Thank Ami C
Reviewed 2 weeks ago via mobile

My son Layne had a great time with the entertainment staff again. A special thanks Braulio, Jesus and Erik. Ayami is an awesome hibachi restaurant. Best beach on the southern Cancun beach line. Best way to go is all inclusive....meals, food, drinks and tips included. Make sure to select the all inclusive option prior to coming, as it is $117/person...

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Helpful?
Thank Erin C
Antonio S, General Manager at Krystal Grand Punta Cancun, responded to this review

Dear Erin: Thank you very much for your kind comments; we are all very happy to learn your experience in this beautiful part of the Mexican Caribbean, along with our hotel and services, were appreciated and enjoyed. We hope to have the opportunity to welcome you back again really soon! Cordially, The Management.

Reviewed 2 weeks ago

I came here for a week for my birthday and have to say it was one of my greatest travel experiences ever. The resort itself is beautiful and the location is prime - close to the central hotel zone area where there are local shops, restaurants, and nightlife activities. The hotel was very clean, offered fun, daily activities, and the...

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Helpful?
Thank Nadia M
Antonio S, General Manager at Krystal Grand Punta Cancun, responded to this review

Dear Nadia: Thank you so much for your kind comments; we are all very happy to learn your experience in this beautiful part of the Mexican Caribbean, along with our hotel and services, were appreciated and enjoyed. We have taken note of your congratulations and can rest assured that our companions will be happy to know that your stay was...

White Lake, Michigan
Reviewed 2 weeks ago

Rooms are nice, Hotel Staff were very friendly, Wait Staff were great, plenty of food. Entretenimiento Brulio, Erik & Jesus were great! Construction was very noisy and caused one of the pools to be closed.

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Helpful?
Thank bzd4mh
Antonio S, General Manager at Krystal Grand Punta Cancun, responded to this review

Dear guest: Thank you very much for your kind comments; we are pleased to know that you enjoyed this beautiful place and its beach and also found our services of your total pleasure. We have taken note of your congratulations and can rest assured that our colleagues will be happy to know that your stay was pleasant. Please accept our...

Reviewed 2 weeks ago

Yolanda, the bartender in the lobby was the best bartender we have ever had! She was nice and very attentive to every one that was with us! She is extremely pretty and you could tell she really loved her job! All other bartenders did not want us around but she loved us and helped with every thing!

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Helpful?
Thank Rylee M
Antonio S, General Manager at Krystal Grand Punta Cancun, responded to this review

Dear Rylee: Thank you very much for your kind comments; We are pleased to know that you enjoyed this beautiful place and its beach and also found our services of your total pleasure. We have taken note of your congratulation to Yolanda and can rest assured that our colleague will be happy to know that your stay was pleasant. We...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Babysitting
  • Airport Transportation
  • Multilingual Staff
  • Conference Facilities

Additional Information about Krystal Grand Punta Cancun

Address: Blvd Kukulcan Km 8.5 | Hotel Zone, Cancun 77500, Mexico (Formerly Hyatt Regency Cancun)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: €119 - €339 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Krystal Grand Punta Cancun 4*
Number of rooms: 295
Reservation Options:
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Also Known As:
Hyatt Regency Cancun Hotel Cancun
Hyatt Cancun
Hotel Style:
#36 Luxury Hotel in Cancun
#40 Spa Hotel in Cancun
#41 Romantic Hotel in Cancun
#42 Family Hotel in Cancun
#48 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Krystal Grand Punta Cancun staff and other travellers.
218 questions
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Questions? Get answers from Krystal Grand Punta Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get an altitude room on 11-14 with a beach veiw”
TedK410, 22 Apr 2017 | Read review
“Choose a beach front room”
tamwhite009, 17 Apr 2017 | Read review
“Altitude Suite with Ocean View is totally worth it!!!”
  • Altitude Suite Balcony Ocean View
nadiamH9532SM, 12 Apr 2017 | Read review
“Fiquei no terceiro andar, quarto 317, excelente, perto do elevador e em frente a praia..”
Sandra2016, 8 Apr 2017 | Read review
“not a hotel for couples, rather for teens!”
, 8 Apr 2017 | Read review
5 of 5