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Certificate of Excellence
What is Certificate of Excellence?
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travellers.
Great all inclusive holiday stayed May 17. Staff were fantastic and worked round the clock to ensure everything was just right . First time to Mexico will definately be back -beautiful beach, fab hotel, great weather great people can't fault the holiday
Came here with family for the wedding of my son absolutely love the place food and staff are fantastic lost 3 days with rain. So be aware and come a bit later than June. The room is ok cleaned every day but feel they need...More
The hotel rooms could do with some modernisation and improvements, it seems older than it actually is. That said, we had a great stay, the hotel has some great facilities.
It is close to both the airport and 'Downtown'.
One tip would be to get...More
I'm here rigth now in the middle of a storm ,fair enough thats not the hotels fault ,what is however is the amount of leaks ,theres water everywhere, our room has 3 leaks from the ceiling and coming in from the balcony doors , they...More
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I had clients stay at this resort and this is what they said: The hotel and flight was good! I like how secure the resort was! Anytime you left, you had to check yourself out and check-in coming back! We went downtown a few times...More
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travellers.
Amenities
Top amenities
Pool
Room Service
Fitness Centre with Gym / Workout Room
Beachfront
Restaurant
Free Parking
Bar/Lounge
Spa
Breakfast included
Free Internet
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Breakfast included
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Tennis Court
Details
Price range
US$182 - US$441 (Based on Average Rates for a Standard Room)
Hotel class
Star rating provided by Expedia.
Hotel Style
#42 Spa Hotel in Cancun
#45 Top resorts Hotel in Cancun
#48 Romantic Hotel in Cancun
#50 On the Beach Hotel in Cancun
Room types
Suites ,
Non-Smoking Rooms ,
Family Rooms ,
Accessible rooms
Number of rooms
617
Reservation Options
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Hi there going to this hotel on Friday, is there an iron provided in the room? Thanks aimee
21 June 2017|
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Response from roberts21585 | Reviewed this property |
Yes.
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Michelle V
Hi please can you tell me the dress codes for breakfast,lunch and dinner and what do men,women and children wear (6 and 11 years old) as is the dress code the same for all the restaurants
Thanks
21 June 2017|
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Response from danielle1944 | Reviewed this property |
They tell you the official dress code along with the description of the restaurants and times they are open on the Restaurants page of their website.
However like roberts21585 said, they are not as strict as they say... More
They tell you the official dress code along with the description of the restaurants and times they are open on the Restaurants page of their website.
However like roberts21585 said, they are not as strict as they say. You don't have to wear closed-toe shoes, shorts & T-shirts are fine. For the French restaurant I wore a sundress, nice sandals and my husband wore collared shirt & pants but there were other men there in shorts. All the other restaurants are easy, just don't wear your swimsuit.
More important than what you plan to wear is that you need to make reservations! Otherwise they fill up quick, and you end up at the buffet (OK once or twice but...). You can email them before you go and get reservations for the 1st and 2nd day of your arrival. Then after that just call from your room the day (or two) before. Also be prepared, if you ask for a certain time (say 7:00) they may reply and say yes we have made your reservation for 7:30.
Have fun!
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Eve2912
we are arriving here on Monday and abit concerned about mosquitos, are there alot around at the moment? does the hotel provide any plug in repellents?
thanks
14 June 2017|
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Response from Gareth D | Reviewed this property |
The hotel don't supply plug in repellents. how ever on the coach to the hotel the rep will ask if you require Mosquito bands id recommend the band place it on your ankle. 1 band last 6 to 7 days. Their will always be... More
The hotel don't supply plug in repellents. how ever on the coach to the hotel the rep will ask if you require Mosquito bands id recommend the band place it on your ankle. 1 band last 6 to 7 days. Their will always be mosquito's in mexico. but if you have your bands and spray etc you should be fine.
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Room Tips
"The rooms overlooking the pools are limited in ocean views. Outer rooms offer great ocean views."
Ireland