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Casa Maya Cancun

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Traveller (1255)
Room & Suite (546)
Pool & Beach (375)
Ratings and reviews
#69 of 180 Hotels in Cancun
Certificate of Excellence
  • Excellent28%
  • Very good44%
  • Average16%
  • Poor6%
  • Terrible6%
Travellers talk about
“hotel zone”(103 reviews)
“recommend casa”(13 reviews)
“murphy bed”(27 reviews)
View all reviews
What's included
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
Restaurant
Room Service
Suites
Poolside Bar
Fitness centre
Kitchenette
Concierge
3 Star Hotel
View all hotel information
Location and contact
Boulevard Kukulcan Km 5.5 | Zona Hotelera Cancun, Cancun 77500, Mexico
15.4 km to Cancun Airport
10 restaurants are within a 2 km radius
1.2 km from Playa Tortugas
View nearby attractions and restaurants
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Rooms
29 Jul30 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,551)
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Traveller rating
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All reviewshotel zonerecommend casamurphy bedgreat beachliving roomfull kitchenthrough rciolder hotelbreakfast buffettimeshare pitchoutdoor restaurantconvenience storebit datedtennis courtsbus stopbeach volleyballcleaned daily
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1 - 5 of 983 reviews
Reviewed 2 days ago via mobile

We are hosted here and we love the staff. Our concierge, Fany, is extremely nice and attentive. Beach has a lot of potential but it's full of alga therefore the smell is very strong. I have NEVER seen anyone cleaning the beach on these days,...More

Thank Eva M
Response from Lic Israel C C, Quality Department at Casa Maya CancunResponded yesterday

Dear Eva M: Thank you for taking the time to give us your feedback and for expressing your concerns. We regret that your stay at our hotel did not fulfill your conception in general for the seaweed porbleman we have in Cancún and all the...More

Reviewed 2 weeks ago

The Casa Maya is my family's home away from home.. The staff is wonderful and friendly. If possible, they go to any lengths to make guests happy. The hotel is not so big, which makes it possible yo watch children without being on top of...More

Thank aide1024
Response from Lic Israel C C, Quality Department at Casa Maya CancunResponded 2 weeks ago

Dear aide1024: We’re so happy to hear that you had a great vacation. We hope that you and your family made some incredible memories that will last for years to come.We are pleased to know that we fulfill your expectations and that you enjoyed the...More

Reviewed 3 weeks ago

Family oriented resort with the finest powdery white sand. The staff is friendly and courteous. The resort is far enough away from the rowdy party zone yet close enough to the tourist centre if that is what you want tp go.More

Review collected in partnership with this hotel
Thank szlai
Response from Lic Israel C C, Quality Department at Casa Maya CancunResponded 3 weeks ago

Dear szlai: We are pleased to know that we fulfill your expectations and that you enjoyeduor quite beaches and friendly staff. Also knowing that our hard work to give an excellent service and made you stay more pleasant. Thank you for being our guest during...More

Reviewed 3 weeks ago

if only the beaches were ok........i would give you the full overall rating.....5 your greatest assess are ; your staff...up to down wonderful people / friendly /helpful /accomadating our concierge salma and giuliana and julio are the tops, nothing was too much for themMore

Review collected in partnership with this hotel
1  Thank hansdeviso
Response from Lic Israel C C, Quality Department at Casa Maya CancunResponded 3 weeks ago

Dear hansdeviso: We are pleased to know that we fulfill your expectations and that you enjoyed the treatments of our staff and facilities. Thank you for being our guest during your vacations and take the time to share your experience about our service. We will...More

Reviewed 13 June 2018

The Service was outstanding. Room with a view to the sea and the lagoon. The beach like talcum powder. Beautiful!! The hotel is not too big, Perfect for my 4 and 90 year old ladies. Pools, jacuzzis, gardensMore

Review collected in partnership with RCI
1  Thank Baqueirol
Response from Lic Israel C C, Quality Department at Casa Maya CancunResponded 13 June 2018

Dear Baqueirol: We are pleased to know that we fulfill your expectations and that you enjoyed the facilities and the incredible beach. Also knowing that our hard work to give an excellent service and food made you stay more pleasant. Thank you for being our...More

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About
Hotel class
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Spa
,
On the Beach
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
370
Price range
US$101 - US$347 (Based on Average Rates for a Standard Room)
Also Known As
Casa Maya Cancun Hotel Cancun
,
Casa Maya Hotel Cancun
,
Hotel Casa Maya Cancun
,
Cancun Casa Maya
,
Imperial Fiesta Club Hotel Casa Maya
Location
Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Hotel Amenities
HOTEL FEATURES
Pool
Beachfront
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free Parking
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Air Conditioning
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Hot Tub
Laundry Service
Meeting Rooms
Microwave
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Wheelchair Access
Breakfast included
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Spa
,
On the Beach
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Spa
,
On the Beach
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
370
Price range
US$101 - US$347 (Based on Average Rates for a Standard Room)
Also Known As
Casa Maya Cancun Hotel Cancun
,
Casa Maya Hotel Cancun
,
Hotel Casa Maya Cancun
,
Cancun Casa Maya
,
Imperial Fiesta Club Hotel Casa Maya
Location
Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Hotel class
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Spa
,
On the Beach
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
370
Price range
US$101 - US$347 (Based on Average Rates for a Standard Room)
Also Known As
Casa Maya Cancun Hotel Cancun
,
Casa Maya Hotel Cancun
,
Hotel Casa Maya Cancun
,
Cancun Casa Maya
,
Imperial Fiesta Club Hotel Casa Maya
Location
Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Add Photo Photos
Traveller (1255)
Room & Suite (546)
Pool & Beach (375)
Dining (84)
Amenities (58)
Family and Play Areas (9)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
Haley W
27 June 2018|
Answer
Response from Lisandoval | Reviewed this property |
All the 2 bedroom Suites are remodeled
0
Votes
Google Translation
Karima Ummah J
11 June 2018|
Answer
Response from VegasDiva711 | Reviewed this property |
Just contact the reservations desk- they should be able to accomodate you..
2
Votes
Room Tips
"i mentioned firmer matrasses"
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"request a beach side view otherwise you get the canal or an empty lot with lots of trash"
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"Be patient when checking in- it is also a time share hotel."
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"Specify you'll like to be in a room already remodeled and you won't be dissapointed."
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