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Casa Maya Cancun

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Traveller (1272)
Room & Suite (549)
Pool & Beach (377)
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Overview
Boulevard Kukulcan Km 5.5 Zona Hotelera Cancun, Cancun 77500 Mexico See on map
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
3.5 Star accommodation
Rooms
30 Sep1 Oct
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,591)
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993 results
Traveller rating
269
399
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74
76
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Time of year
LanguageEnglish
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269
399
175
74
76
Show reviews that mention
All reviewshotel zonemurphy bed in the living roomgreat beachfull kitchenthrough rcibreakfast buffettimeshare pitchoutdoor restaurantconvenience storebit datedbus stopcleaned dailybeach bartennis courtsspent a weekocean viewmexican food
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1 - 5 of 993 reviews
Reviewed yesterday

Do not eat at the restaurants. Do not do all inclusive. There is good food all around or you can cook, but the restaurant has very bad food for Mexico.... I live here. I know.....Resort is nice and great location.

Review collected in partnership with RCI
Thank Stampvamp
Reviewed 1 week ago

We really enjoyed our week at Casa Maya. It was not Americanized like a lot of Cancun but the majority of the staff spoke English and patiently helped us with our Spanish. They served us cocktails on the beach, food inside and outside. There is...More

1  Thank LovingLifeSoCal
Response from Lic Israel C C, Quality Department at Casa Maya CancunResponded 1 week ago

Dear LovingLifeSoCal: We are pleased to know that we fulfill your expectations and that you enjoyed the facilities and the incredible views from our rooms. Also knowing that our hard work to give an excellent service and food made you stay more pleasant. Thank you...More

Reviewed 2 weeks ago

We stayed at the Casa Maya for a week in August. We are a family of five. We had a room with two bedrooms, a living area and a kitchen diner. Although the rooms are a bit dated, it was clean and comfortable. The furniture...More

1  Thank Dipa G
Response from Lic Israel C C, Quality Department at Casa Maya CancunResponded 2 weeks ago

Dear Dipa G: We are pleased to know that we fulfill your expectations and that you enjoyed the facilities and the incredible views from our rooms. Also knowing that our hard work to give an excellent service and food made you stay more pleasant. Thank...More

Reviewed 3 weeks ago via mobile

We are Elite members who make the long journey from the UK every two years to enjoy our two weeks vacation in paradise. This year, our son and his family made the trip with us. Our flight was with Thomas Cook airlines and we flew...More

Thank beaverWestMidlands
Response from Lic Israel C C, Quality Department at Casa Maya CancunResponded 3 weeks ago

Dear beaverWestMidlands: We are pleased to know that we fulfill your expectations and that you enjoyed the facilities and the incredible views from our rooms. Also knowing that our hard work to give an excellent service made you stay more pleasant. Thank you for being...More

Reviewed 4 weeks ago

The rooms were very run down, old and in disrepair. There was mold in the bathrooms, stains on the carpet and the kitchen was very outdated. The location is okay, but doesn’t make up for the negatives.More

Review collected in partnership with RCI
2  Thank jjanco
Response from Lic Israel C C, Quality Department at Casa Maya CancunResponded 4 weeks ago

Dear jjanco: We can assure you that we treat guest comments very seriously and take decisive actions to correct any shortcomings. It is only through feedback like yours that we can monitor our levels and standards of service. We hope to see you again in...More

View more reviews
About
Description
Seek shelter from the warm Caribbean when you stay in our hotel’s complete accommodations. Our rooms’ furnishings and amenities provide total privacy and relaxation. Staying just within the premises of our ...More hotel in Cancun is still enjoyable. We have complete facilities for physical recreation, dining, night life, and personal pampering. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Pool
Beachfront
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free High Speed Internet (WiFi)
Free Parking
Bar/Lounge
Spa
Air Conditioning
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Microwave
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Refrigerator in room
Wheelchair Access
Breakfast included
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Spa
,
On the Beach
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Spa
,
On the Beach
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
370
Price range
US$98 - US$331 (Based on Average Rates for a Standard Room)
Also Known As
Casa Maya Cancun Hotel Cancun
,
Casa Maya Hotel Cancun
,
Hotel Casa Maya Cancun
,
Cancun Casa Maya
,
Imperial Fiesta Club Hotel Casa Maya
Location
Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Photos
Traveller (1,272)
Room & Suite (549)
Pool & Beach (377)
Dining (85)
Amenities (58)
Family and Play Areas (9)
Business Centre & Event Rooms (2)
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Nearby AttractionsSee all 796 attractions in Cancun
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Questions & Answers
Ask a question
Kiwilover5000
12 September 2018|
AnswerShow all 2 answers
Response from Brian G | Reviewed this property |
I know you can send your laundry out to be cleaned. Not sure about actual coin operated machines on site. Probably best to contact the hotel. Yes there is a microwave and mini fridge in room.
0
Votes
TJT123
22 July 2018|
Answer
Response from Randy0531 |
Never had an issue in the room. Little issue at the beach
0
Votes
Mallary D
19 July 2018|
Answer
Response from CrisWilki | Reviewed this property |
Sorry I’d just saw this question, and I didn’t see a possible swim up bar been built, however the bar is right on the beach, toes on the sand, but it’s not swim up, but it has a another pool for adults and it’s very private... More
0
Votes
Room Tips
"Ask for a room on the higher floors otherwise the palm trees might obstruct the view"
Read review
"Budget rooms are small kitchenette and smaller bathroom. Room size was still large."
Read review
"i mentioned firmer matrasses"
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"request a beach side view otherwise you get the canal or an empty lot with lots of trash"
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