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Casa Maya Cancun

Overview
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
3.5 Star accommodation
About
Description
Seek shelter from the warm Caribbean when you stay in our hotel’s complete accommodations. Our rooms’ furnishings and amenities provide total privacy and relaxation. Staying just within the premises of our More hotel in Cancun is still enjoyable. We have complete facilities for physical recreation, dining, night life, and personal pampering. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Pool
Beachfront
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free High Speed Internet (WiFi)
Free Parking
Bar/Lounge
Spa
Air Conditioning
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Microwave
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Refrigerator in room
Wheelchair Access
Breakfast included
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Spa
,
On the Beach
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Spa
,
On the Beach
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
370
Price range
US$101 - US$345 (Based on Average Rates for a Standard Room)
Also Known As
Casa Maya Cancun Hotel Cancun
,
Casa Maya Hotel Cancun
,
Hotel Casa Maya Cancun
,
Cancun Casa Maya
,
Imperial Fiesta Club Hotel Casa Maya
Location
Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Nearby
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Reviews & more
1,624Reviews
1,804Photos
112Q+A
100Room tips
Traveller rating
  • 474
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  • 270
  • 107
  • 108
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  • English
Show reviews that mention
Love the beach, quiet and peaceful. The staff remembers us each time we visit. Some like JOSE bell boy who was a young boy when we first visited. Restaurant Manager was a server. Some staff in general we have known. Only change is massage's are so expensive. Love to have one whil
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Review collected in partnership with this hotel
Response from Lic Israel C C, Quality Department at Casa Maya Cancun
Responded 2 days ago
Dear Karen S: We’re so happy to hear that you had a great vacation. We hope that you and your family made some incredible memories that will last for years to come. We hear from many of our guests that our clean and spacious rooms are a great way to end an eventful day of sightseeing. It’s always nice to be able to spread out and enjoy the comforts of home while on vacation. We're glad to see you took advantage of the tours and excursions available near the resort. You couldn't give us any higher compliment than a return visit, and we look forward to seeing you again soon! Sincerely, your home, Casa Maya Quality Department
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My husband and I have been going here for 15 yrs..staff here is second to none, especially Juan,.the Activities guy and Juan and others who take care if you around the pool. Very clean hotel. Not as modern as some but overall, a wonderful place!!
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Review collected in partnership with this hotel
Response from Lic Israel C C, Quality Department at Casa Maya Cancun
Responded 3 days ago
Dear Ambassador545664: We’re so happy to hear that you had a great vacation. We hope that you and your family made some incredible memories that will last for years to come. We hear from many of our guests that our clean and spacious rooms are a great way to end an eventful day of sightseeing. It’s always nice to be able to spread out and enjoy the comforts of home while on vacation. We're glad to see you took advantage of the tours and excursions available near the resort. We appreciate your kind words about Juan and the rest of the staff who strived to make sure that your vacation was nothing short of perfect Sincerely, your home, Casa Maya Quality Department
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+1
We've stayed at Casa Maya many times over the years, most recently when we took our daughters and their families on vacation. As one of the oldest resorts in Cancun, she is showing her age, but we still highly recommend it. The rooms could use updating with new flooring and some
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Response from Lic Israel C C, Quality Department at Casa Maya Cancun
Responded 4 days ago
Dear gofisch1: We are pleased to know that we fulfill your expectations and that you enjoyed the facilities and the incredible views from our rooms. Also knowing that our hard work to give an excellent service and food made you stay more pleasant. Thank you for being our guest during your vacations and take the time to share your experience. You couldn't give us any higher compliment than a return visit, and we look forward to seeing you again soon! Sincerely, your home,Casa Maya Quality Department
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The Imperial Fiesta Hotel Casa Maya is about the oldest property in the hotel zone and it may be the last non-all inclusive property in Cancun. Yes, the rooms and furnishings are dated and need to be refreshed, but the staff is 5-Star quality. Alexandra at the front desk is a tr
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Review collected in partnership with RCI
Response from Lic Israel C C, Quality Department at Casa Maya Cancun
Responded 5 days ago
Dear PF-Flyer-MO: We are pleased to know that we fulfill your expectations and that you enjoyed the treatments of our staff and facilities. Thank you for being our guest during your vacations and take the time to share your experience about our service. We appreciate your kind words about Alexandra, Wilberth and Tomas and the rest of the staff who strived to make sure that your vacation was nothing short of perfect We will be happy to welcome you back soon! We look forward to welcoming you again during your next visit to the Mexican Caribbean Sincerely, your home, Casa Maya Quality Department
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We decided to stay at Casa Maya because of the promotion and price. I liked the location, there are not so many waves because of Isla Mujeres, it is convenient to get to center of Hotel Zone and downtown Cancun by bus. Hotel is clean, rooms are nice and personnel is very helpful,
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Response from Lic Israel C C, Quality Department at Casa Maya Cancun
Responded 1 week ago
Dear slonichek: We appreciate our guests’ comments since they help us improve our services. Please be assured that we will share your impressions with the corresponding department in order to make adjustments. We always welcome our guests’ feedback since it helps us to improve our services and maintain the highest levels of customer satisfaction. You couldn't give us any higher compliment than a return visit, and we look forward to seeing you again soon! Sincerely, your home, Casa Maya Quality Department
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Album Categories
All photosTravellerRoom & SuitePool & BeachDining Family and Play AreasBusiness Centre & Event Rooms
Professional photo exclusively commissioned by TripAdvisorCasa Maya Cancun
The Junior Suite at the Casa Maya Cancun
Professional photo exclusively commissioned by TripAdvisorCasa Maya Cancun
The Junior Suite at the Casa Maya Cancun
Professional photo exclusively commissioned by TripAdvisorCasa Maya Cancun
The Elite Studio at the Casa Maya Cancun
Sala de Junior Suite
Vista do apartamento
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Do they have guest laundry room? (A coin operated washing machine and dryer) How many of each do they have? Also, does the two beds room has microwave and refrigerator?
Yes
0 votes
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How good is the WiFi? Is it consistently strong by the pool, etc and rooms or just good in reception area?
Never had an issue in the room. Little issue at the beach
0 votes
Hi, my husband and I are staying here through our timeshare in June 2019 and we are bringing another couple who have never been to Cancun. We have been several times and one of the main things we live for is a pool bar. I noticed that some reviews have shared that you are remodeling and I was wondering if part of that will be adding a swim up pool bar? It is where we make some of our favorite memories when traveling to different areas of Mexico.
There were two pools however neither of them had a pool bar, however there is a bar right near the pool and they will come to you to take your order in or out of the pool.
0 votes
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Hello, I would like to ask about the "double studio room" advertised. There is no specific picture for the room. What does it include? How many beds? Kitchenette? Ocean view? How can I ensure I get a remodeled room for 2 adults and 2 kids with ocean view? Please help. We want to book for late July tomorrow.
Sorry I’d just saw this question, and I suggest you ask for it, but all the rooms have amazing Ocean View, the beach if fantastic!
0 votes
It appears that the hotel rooms are going through a re-model. We are considering this resort for a large group December 2018 vacation. Will all rooms be re-modeled and, if so, by when? We are most interested in the 2-bedroom suites - have these rooms been remodeled or when will they be re-modeled? Thank you!
I’m sorry I’d just saw the question, and I wouldn’t know the answer to that because it’s too difficult to know about their construction, I suggest you call them directly for that, they will be able to help you.
0 votes
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Previous
"No complaints"
"Ask for ocean side and the highest floor available for the best view. Rooms on the interior corners may have some wind noise at night."
"The higher the rooms the better the view of the ocean,pools, grounds. Try to get a room with the ocean view."
"Ask for a room on the higher floors otherwise the palm trees might obstruct the view"
"Budget rooms are small kitchenette and smaller bathroom. Room size was still large."
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