Wyndham Grand Cancun All Inclusive Resort & Villas
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Wyndham Grand Cancun All Inclusive Resort & Villas
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Bask in beachfront luxury at an all-inclusive "Gran Tourism" resort on a stunning white sand beach in Cancun, Mexico. Nestled between the dazzling Mexican Caribbean and secluded Nichupte Lagoon on Cancun Island, the property offers an unbeatable location for your beach getaway in Quintana Roo. Beautiful beaches, breathtaking sunsets, spectacular views and five-star accommodations combine to create an unparalleled vacation in beautiful Cancun. Discover six restaurants and one snack bar, three cascading pools, beach cabanas, and a swim-up bar. Enjoy tennis, volleyball, and decadent spa treatments. Bright, colorful rooms and villas feature marble bathrooms and balconies with stunning views. Museo Maya de Cancun is just a 4-minute walk away.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Centrally Located
Bay View
Languages Spoken
English, Spanish
Location
Blvd. Kukulcan Km 16.5-L-48 Zona Hotelera, Cancun 77500 Mexico
Name/address in local language
Wyndham Grand Cancun All Inclusive Resort & Villas
4.4 reviews
Getting there
Good for walkers
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The Wyndham Grand Cancun All Inclusive Resort & Villas offers a polarizing atmosphere that some guests love for its festive spirit, while others find the noise levels from music and activities disruptive. Cleanliness generally earns high marks, but the hotel isn't without occasional oversights.
Its amenities, including beachfront dining and various activities, are well-received, though some improvements are suggested. Despite commendations for the service and the scenic location, travelers often question the resort's value, pointing to additional fees and uneven experiences with room quality and maintenance.
Location
Convenient
Atmosphere
Lively
Rooms
Mixed
Value
Expensive
Cleanliness
Mixed
Noise level
Noisy
Service
Attentive
Amenities
Outstanding
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We arrived at the Wyndham Grand Cancun for a week with family and friends. It was my first time to Mexico. The staff at the hotel were exceptionally friendly and helpful- the front desk staff, our servers (especially Diana at the pool and Jorge in the buffet restaurant) and housekeeping - all top notch! I did request an upgrade to a villa to be close to our friends - it was worth every penny- ocean view, huge bedrooms, massive windows, swim up bar within a short walk, room service- all the essentials for a relaxing getaway. Not everyone enjoyed the food but I’d say there is something for everyone at the buffet. I enjoyed fresh pineapple and papaya every day as well as omelettes prepared to preference, shrimp tacos, guacamole, sushi and even Indian food! And of course margaritas! There was entertainment every evening- they were not Las Vegas calibre shows but gave us something to do on quiet evenings. Our group enjoyed the ocean, the beautiful,clean beach, some took excursions and some read books poolside. We were a group of 11 and found that we could never all sit together to eat meals. Even at the restaurant we booked for a group of 11- we were seated at 2 separate tables. This was a big disappointment as we were celebrating a birthday. Other than that, we truly loved our stay at this resort.
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Date of stay: March 2025Trip type: Travelled with family
Room Tip:If you don’t speak Spanish there can be some communication issues at times.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Adrián Ibarra, Propietario at Wyndham Grand Cancun All Inclusive Resort & Villas
Responded 2 weeks ago
Thank you for choosing Wyndham Grand Cancun All Inclusive Resort & Villas as a host for your vacation and for taking the time to share with us the review of your recent stay. We are pleased to know that you enjoyed your stay with us. The satisfaction of all our guests is vital to all of us and it is a standard for us to generate memorable experiences in hospitality services. It has been a great pleasure to have had you at Wyndham Grand Cancun All Inclusive Resort & Villas and we look forward to your next visit very soon. Best regards
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We came here as a family and booked slightly last minute. The hotel is lovely, the rooms are ok, everyone was so accommodating. We emailed the hotel a few days before our stay for adjacent ground floor rooms and they were very quick to respond and carried out our request. The rooms were fine, comfortable and very close to the pools. Just be aware if you request similar that it can be noisy with the evening entertainment but this did not bother us. The buffet breakfast was great, the lunch options are varied too with choices from multiple locations. The only thing that does need improving is the need for more vegetarian options in the restaurants as we did struggle with this. The other drawback is if you don’t want to eat the buffet dinner, you need to book the restaurants at 9am of that day which can be a bit of a pain. The service at the hotel is brilliant. All the staff were really accommodating, friendly and attentive. Big shout out to Nicol, Orea and Higinio, Raul, Oliver at the beach as well as all the other restaurant staff as they were all brilliant. The entertainment team worked tirelessly and kept everyone engaged at the main pool, with activities for everyone. The kids club was also so clean and probably one of the nicest ones we have seen with daily activities that you can drop into when needed - this was located right within the kids pool area which itself was lovely. Kavime at the kids club was so friendly and great with the kids. We all really enjoyed our time here and would recommend the resort to anyone coming to Cancun!
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Date of stay: April 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Adrián Ibarra, Owner at Wyndham Grand Cancun All Inclusive Resort & Villas
Responded 13 Apr 2024
Dear Kpatel Thank ypo for taking the time to tell us about your experience at Wyndham Grand Cancun All Inclusive Resort & Villas. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Grand, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Best regards!
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This resort surpassed my expectations in most areas of consideration.
The resort was clean and well managed, with an easy check-in process upon arrival. The 3 bedroom villa that we had was surprisingly spacious, and the beds were comfortable, which made it enjoyable for the 6 of us traveling. Rooms were cleaned each day promptly and the fridge was well stocked. The facilities all around the resort (front lobby, restaurants, pools, beach, and accommodations) were clean and we had no issues with anything. The beach was especially nice as it was crystal clear and blue when we traveled (November) with no seaweed piled up on the shore or floating on the water.
The vast majority of the staff that we interacted with were friendly, respectful, and happy to help whenever we needed anything or had questions. Most were also quite fluent in English which also made communicating easy. There were a few that really made our trip a memorable time, including Jorge, Josafat, Rodrigo, and Kenny. Really happy with the service at this resort, especially from those gentlemen. All of them are hard workers and we appreciated their service.
The food tasted fresh at all of the restaurants we tried, including the general buffet. Aside from the Oriental night at the buffet which we found subpar, the rest of the food was enjoyable and we enjoyed the variety offered. Reservations for restaurants filled quickly each day starting at 9, but was easy to do since it was all online. Although there were only 3 restaurants outside of the buffet, they were done well and was sufficient for our 5-day stay.
The one area where the resort lacked in in my opinion was the daily and nightly entertainment. There was a very limited amount of activities and events that the resort hosted. As such, we found it to be somewhat limiting as there wasn’t much to do outside of the usual activities (eating, drinking, and enjoying the water). We supplemented with excursions outside of the resort to break the monotony, but if staying only at the resort it might get old for some people.
Overall, this was definitely one of the best resort experiences I’ve had thus far. Would be happy to return in the future if there’s another opportunity to visit Cancun!
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Date of stay: November 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Adrián Ibarra, Propietario at Wyndham Grand Cancun All Inclusive Resort & Villas
Responded 21 Nov 2024
Dear David On behalf of our team, I would like to thank you for selecting our resort, Wyndham Grand Cancun All Inclusive Resort & Villas. We are very proud to know that we achieved our goal of providing you with a fantastic vacation. I have already shared your comments with our entire staff, as they deserve all the credit. Thank you again for your kind words and for choosing Wyndham Grand Cancun All Inclusive Resort & Villas.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My family and I stayed at Wyndham Grand Cancun Resort & Villas - All-Inclusive for four nights, and the experience was a mix of highs and lows.
The Good: * The check-in process was smooth, and I appreciated the staff accommodating my request for a room on a top floor. The Superior Ocean-View Room was clean, well-maintained, and featured stunning ocean views from the patio—truly worth the extra cost. The mini-fridge, stocked with water, sodas, and beers, was a thoughtful touch. * While the buffet breakfast and dinner at La Paloma were average, the à la carte dinner at La Piña was exceptional. Note that reservations are required for certain restaurants, including La Piña, and can be made via the hotel’s mobile app (available on both Apple and Google stores). * The spa services were outstanding and provided a relaxing, rejuvenating experience.
The Disappointments: * Guests in the adjacent room were loud late into the night, disrupting our sleep. Despite notifying the front desk, the issue remained unresolved, detracting from the overall relaxation. * Room service was inconsistent. For example, replacing a broken iron box required multiple calls and a visit to the front desk. Additionally, the mini-fridge has a daily limit for water bottles, and requesting more incurs a $5 charge for four bottles—a surprising policy for an all-inclusive resort. * This was the most significant downside of our stay. On the third day, I suffered a deep, inch-long cut on my left toe due to a broken tile in the pool near the Da Vinci restaurant and Jacuzzi. This incident forced us to cancel planned activities and revealed additional maintenance issues, such as slimy algae on the pool walls. Although the staff promptly provided first aid and additional care, such incidents should not occur in a well-maintained resort.
Final Thoughts: The resort excels in areas like breathtaking views, spa services, and courteous staff. However, significant maintenance issues and service inconsistencies undermined the overall experience. The injury I sustained was particularly disappointing, as it disrupted our plans and could have been avoided with better upkeep.
For potential visitors, I recommend being cautious about the pool areas and setting realistic expectations regarding noise levels and service consistency. With improved maintenance and attention to detail, this property could deliver a truly exceptional vacation experience.
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Date of stay: December 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Adrián Ibarra, Propietario at Wyndham Grand Cancun All Inclusive Resort & Villas
Responded 7 Jan 2025
Dear Rahult First and foremost, we would like to thank you for taking the time to write and share your feedback with us. We greatly appreciate your kind remarks about your holidays with us. Your comments are very important because they help us identify areas of opportunity where we can improve, ensuring we provide the top-class service our guests deserve throughout their stay. It has been a great pleasure to have had you at Wyndham Grand Cancun All Inclusive Resort & Villas and we look forward to your next visit very soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Those 4.5 stars you see for are either fake or really old.
Pros: The service staff are all great with a smile and happy to help.
Cons: The property throughout is very dated and in many places, you can see cracks in the buildings and actual pieces of cement from the balconies that had fallen out, whether it was next to the pool or visible on the red roof tiles.
The food is very, very mediocre at best. Think college dorm food and take it a few notches down. There's a sushi bar that is next to the pool and the guy making the sushi is not wearing gloves and it's hot and humid outside - so you get sweaty sushi rolls. The Italian restaurant Davinci serves you a chicken piccata that is boiled - not pan fired, cooked in an oven, but boiled!! There's a restaurant on the beach, and the view and feel are amazing. But pack some patience when you go there, as the food takes over 45 minutes to be served. Not because it is busy, but the entire resort is under staffed.
Lastly, the resort is trying to be green and reusing the same plastic cups for all drinks served at the pool or beach. I applaud this effort because they even go out of the way to serve your drink without a plastic or paper straw. BUT, if you go to the bar and see bartenders cleaning those cups, you will never order another drink. The cups are washed by a quick dunk in the bar sink and it goes in the clean pile. Not faulting the bartender, that's a management issue that requires more staff on hand and better training.
Wyndham Corporate REALLY needs to take a look at this place and fix it up, instead of trying to squeeze more juice out of a dried prune.
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Date of stay: July 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Much as I want to leave less than 3 stars but I will not. This is my 4th trip to Cancun and each trip I tend to stay at different hotel. However, this time was a total disappointment. I thought Wyndham is a brand name, what could be wrong even thou it took over this hotel previous known as Omni Cancun but hell, I was wrong. My booking was done in July 11, 2023 thru Travelocity for 5 days stay beginning October 22nd, 2023. They did not mention anything about the hotel will or is going thru renovation, no notification of any kind, even we arrived and checked into hotel, no verbal warning or note. We found out the constant drillings, banging, and noises through out the day. When complained to front desk, the attitude was “we apologize for the inconvenience!”, bad PR if you ask me. There are always room for improvement, other disappointments I should mentioned here with the hope that hotel management and its leadership should acknowledge and travelers should be aware: 1. No food/snack serve at the pool, jacuzzi, and beach areas. Unbelievable! None of the 3 hotels (Dreams, Live Aqua, Paradisus) I previously stayed did this. Beer and drinks serve on plastic cups at pool/spa and beach while other hotels would give you a bucket of beer (cans) filled with ice and you can order food/snacks to munch on.
2. Pool/Spa only access at 11:00am to 7:00pm, also access to beach area to close early. I have never seen this kind of curfew on any resort before.
3. Even thou the hotel listed 6 restaurants but 2 by the pool area are only open on selected days and only few hours each day and 2 are only serve diner (La Vista & Da Vinci) with reservations required. The remaining 2 (La Paloma & Pina Colada) serve breakfast & lunch buffet, food is so so with average variety of selection and limited on the menu. There are hidden items available only when asked such as bacon, tabasco sauce, etc.
4. Only one kind of beer served exclusively and that is Corona, and on draft only, cans available in the room. No international beers. Liquor is limited to certain brands.
5. In room, some towels smell bad like mildew, like they may have been taken out of the dryer prematurely and folded or may have washer with less detergent, where is QA/QC?. The room gets cleaning every 2 days, be sure to leave some tips, some of my friends who traveled with us thinking to leave tips by the end of their stays instead on the cleaning day did not get their room clean properly. Other than that, the staffs are friendly and helpful. Of course, a little tips get you go long way since Cancun is suffering inflation just like here in the U.S.
Happy travel to everyone, life is short.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled with friends
Room Tip:Shop and compare excursion prices elsewhere, the hotel may offer the same thing but expensive...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We had so many issues here. We stayed 4 nights in a villa and our room never got cleaned until our 4th day (last full day). Immediately after the room was cleaned, a group of random construction workers worked on our room all day, while we were still in the room. They left a trail of dried mud and concrete. Nobody asked us for permission or anything. My 10 month old baby needs to take his naps and they were very loud and noisy.
Our room toilet only flushed sometimes. The flush button didn't always work. I called several times to fix this and nobody ever came. I waited, and waited, and waited.
The room floors felt filthy and left our feet black. We all had to wear sandals in the room.
We were promised a cabana at the beach and $140 spa credit if we sat and listened to a 90 minute presentation by the Caracol travel club to try to sell us a club membership. Caracol club was extremely pushy and rude when I continuously and firmly said NO. I had to say no to 7 different people before they let me go. They advertised the meeting as 90 minutes if I didn't have questions but it took well over 2 hours and I didn't ask a single question. One of the salesman acted like he was offended by my wife saying no to him which is a rude tactic itself. We were promised certain credits after the Caracol club meeting - $140 worth of spa credit. After going to the spa, they refused to accept most of it and they said they would only take $100 worth of credit but will use it as $80 credit (how does this make sense), leaving me a balance of $75. I wouldn't have wasted my day talking to Caracol people in the first place.
I called room service at 9pm and was told I would get the food in 20-30 minutes. The food didn't arrive until 11pm and I was already asleep.
The premium lobster tail (costs $70) was very dry and I ended up just eating a free steak instead.
The restaurants are a pain just to get reservations.
There are signs along the pool area that say do not reserve your seat and don't leave stuff unattended for over 30 minutes or you will lose your seat. My family of 5 sat on a single chair for 2 hours while all other chairs were covered with towels. I asked the staff to remove a couple towels and they refused, even though the signs said otherwise. If this was the case, I would have just reserved a chair myself.
I only give this resort a 1 out of 10 because the beach was beautiful.
Please, do not stay here
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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The good stuff. The location is very comfortable. Access is simple and you save a lot by using buses R1 and R2 to get around. Cleanliness is excellent. The quality of the food is adequate and the pigeon buffet has very good variety of products and all fresh with very good schedule. The facilities are generally fine, with a beautiful beach. Etsaba brava the week we were but beautiful. The rooms with views are perfect. The respectful environment between seniors, young people and people who came as a family. The party was separate and you could sleep peacefully every day. The American night shows, they were perfect. The playground has everything and Victoria made my daughter very comfortable. The usual thing is that a little uncomfortable that all the staff expect a tip as it is uncomfortable..there are days that I went down only with swimsuit and nothing else to go to the beach and I did not carry cash. But they ask you if everything is okay and if you like what they bring you and they stand... The bad thing is that there is no 24-hour food service. It would be good a free cafeteria, with milk especially for those of us who have children and at any time it is necessary. After 23 hrs. Only room service and you are asked for 5 usd for the service... that is for a milk 5 usd... the other thing is that the availability of the restaurants is limited and it is difficult to find availability. And the other bad thing for us is that they didn't have ice cream, either machine or popsicles, I had to go a couple of times to the oxxo that was downstairs to buy for my girls because the hotel doesn't even have to sell.
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Date of stay: February 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip:Elegir con vista al mar. Reservar en restaurantes con anticipación. Ojo con los horarios de cada...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hello , excellent service, cleanliness , room pools bars and restaurants, reservations in themed dinners immediately without queues or waits , by late flight , we were accommodated in room with ocean view of 10 , restocking frigo bar without fail in room!! Down one point for accessibility to the beach although it is very good but has 5 impeccable stairs and ramps, but tired and the beach met a very dangerous ravine in the water that issued access to the water! All officials of 10 but a special mention for Victor restore alive Mexico of tacos!! Thanks, Rafael and Lilian.
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Date of stay: September 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Had a fantastic stay made better by the hotel staff. Huge plaudits to Orlando at the lobby bar, Martin and gil at the bar in La Vista, Antonio at kukus bar and Andrea at the sushi bar. These fantastic people are a huge asset to Grand Wyndham Cancun. Look after them and they’ll look after you.
Food;
The A la carte restaurants offered quality food and service, especially the Pina grill and La vista. If you love meat check out La vista. The buffet was a big disappointment, it offered sufficient choice at breakfast - however at dinner the options were extremely limited.
Rooms;
Rooms were a good size and possessed everything that was needed. The 14th floor rooms view wasn’t as good as higher up, therefore if you have a choice always opt for a higher up room.
Grounds; The hotel grounds are well maintained and kept clean due to the very pleasant staff. The beach is always clean and there are sufficient sun loungers.
Highlight of the trip was Kukus bar, it offers spectacular views whilst in a jacuzzi - spent a large party of the holiday here. Antonio is a top class server and is always ready to provide the best service he can. Look after him!
Overall, grand Wyndham Cancun provided a brilliant stay and had everything we looked for.
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Date of stay: January 2025Trip type: Travelled with family
Room Tip:Download grand Wyndham app and book reservations at restaurants at 9am the same day. Tip the...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Adrián Ibarra, Propietario at Wyndham Grand Cancun All Inclusive Resort & Villas
Responded 27 Jan 2025
Thank you for choosing Wyndham Grand Cancun All Inclusive Resort & Villas as a host for your vacation and for taking the time to share with us the review of your recent stay. We are pleased to know that you enjoyed your stay with us. The satisfaction of all our guests is vital to all of us and it is a standard for us to generate memorable experiences in hospitality services. It has been a great pleasure to have had you at Wyndham Grand Cancun All Inclusive Resort & Villas and we look forward to your next visit very soon. Best regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
1) Yes, the resort is, for the most part accessible. It is not a huge resort. It would be advised to ask for a room close to ground level or, at least, close to the elevators. There are 4 or so steps into the front entrance but there is a ramp. Also elevators to upper pool level and then ramps (although quite steep) down to lower pools and then down to beach area.
2) Getting reservations for dinner is easy. Just ask the concierge to schedule. We are members so we are able to book all reservations on or before arrival. I am not sure for non members how many days one can book at one time.
There are more places to choose from in the Cancun area.
PRICE RANGE
€223 - €399 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
omni cancun hotel and villas, omni cancun hotel villas, omni hotel cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
342
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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