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Omni Cancun Resort & Villas

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Omni Cancun Resort & Villas
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5,459 Reviews from our TripAdvisor Community

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Showing 4,810: English reviews
London, United Kingdom
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 2 days ago NEW via mobile

I recently visited Cancun with my 2 sisters and niece. Before I arrived I'd heard about the renovation works. Honestly it is noisy if you're in the lobby. After a few cocktails you really don't notice it. Our stay was for 9 nights and we saw different parts of the hotel transform which ironically became a part of our holiday... More 

Helpful?
1 Thank Localicious1
Kansas City, Missouri
1 review
Reviewed 2 days ago NEW

My trip was very short but the hotel and staff were very friendly. The hotel is beautiful. My room was excellent. There was a sofa and 2 chairs. The balcony had 2 separate sofas over looking the pools.

Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank 814mairas
Brighton, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 3 days ago NEW

We have just returned from the Omni Hotel in Cancun, Wow wow what an amazing place, The staff are truly exceptional in everything they do, Nothing is too much trouble, my partner who doesn't drink was made to feel welcome and nothing was too much trouble in catering for his needs, despite the hotel not having a non alcoholic menu... More 

Helpful?
5 Thank howellis
Denver, Colorado
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 days ago NEW

We enjoyed yet another week at Omni over Thanksgiving break. We went with family friends and enjoyed everything Omni offers. Great choice of restaurants, friendly staff and beautiful amenities. Some of the little touches made it even better. Jose Martiniano in La Paloma was one of our favorite servers. If he knew we were coming to the buffet that night,... More 

Helpful?
2 Thank Amy A
Spring, Texas
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 days ago NEW

We've gone to The Omni many times over the years. This year the lobby was under construction, and it was so loud that we couldn't sit down there and enjoy our drinks. The Pina Collada restaurant was awesome. The wait staff are great!! Di Vinci Restaurant is the best of the best! Food is wonderful and service is excellent!! The... More 

Helpful?
Thank SMartin992
Harrison Twp
Level Contributor
266 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 4 days ago NEW via mobile

Our all inclusive "package" included a 90-120 min presentation on purchasing a membership in their travel agency and actually took 3 hours before the final no mas... BUT, the property, beach, and restaurants were awesome!! Too many pools to count and a number of swim up bars. The employees of the Omni were awesome! Another downside was that it was... More 

Helpful?
3 Thank John W
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 5 days ago NEW via mobile

Decent food and facility for the package price through Costco. Horrible WiFi (especially inside the rooms). Most of staffs are helpful and friendly except one young dude at the front desk who would need some serious training on customer service.

Helpful?
4 Thank David_sjc
The Woodlands, TX
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 6 days ago NEW via mobile

Staff overall was excellent. Some renovations still ongoing, but doesn't impact stay too much. Very close to being finished. Stayed in a villa which had 3 bedrooms and was very spacious for our family of 5. Room was clean, good job Flora! Had a few maintenance issues but nothing too off putting. Lobby bar staff was excellent. Only complaint was... More 

Helpful?
3 Thank BAC1969
Michel A, General Manager at Omni Cancun Resort & Villas, responded to this review

Dear BAC1968: Thank you for your kind review regarding your recent stay at the OMNI Cancun Resort & Villas. I do appreciate your feed back and observations regarding your experience at the Resort. I will definitely share your comments with the rest of my team. We are as you saw upgrading our social areas and we are expecting to finish... More 

Estes Park, Colorado
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 6 days ago NEW

Still my favorite place but facility needs some improvements. WiFi is among the worst I have experienced in high-end hotels. If you need to be connected this is not the place for you. Staff and service is still among the best I have experienced. Special mention goes to Jose Martiniano, Erik Placidom Jorge and Martin at La Paloma; Juan Carlos... More 

Helpful?
3 Thank grbepk
Michel A, General Manager at Omni Cancun Resort & Villas, responded to this review

Dear Grbepk: Thank you for taking part of your time to let us know about your recent stay at the OMNI Cancun Resort & Villas. I do appreciate your observations regarding our services and facilities. I would like to mention that 2 years ago we have initiated a very ambitious re imagination process which includes: All rooms with new bathrooms... More 

Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 days ago NEW

Their Villas are always super clean. The staff is consistently friendly and strive to provide every necessity to people of all ages. This is my second time staying here at the Omni and it was just as amazing as the first time. I recommend this resort to everyone.

Helpful?
1 Thank lpereyra04
Michel A, General Manager at Omni Cancun Resort & Villas, responded to this review

Dear Ipereya04: I would like to thank you for taking part of your time to let us know about your recent stay at the OMNI Cancun Resort & Villas. I am thrilled to learn that you have enjoyed our facilities and services. I look forward to welcome you and your family in a near future. My best regards, Michel Albahari... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Restaurant
  • Spa
  • Bar/Lounge
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The all-inclusive Omni Resort and Villas is located on the beautiful and highly coveted white sandy beaches of Cancun's exceedingly popular hotel zone. The hotel provides panoramic vistas of both the rolling waves of the turquoise Caribbean Sea and the tranquil waters of the Nichupte Lagoon. The All Inclusive OMNI Cancun Resort & Villas offers a variety of restaurant and bars, from an Steak House "La Vista", Mediterranean Cuisine at "Da Vinci", Sushi Bar and Viva Mex for the best Mexican antojitos. All day Buffet style at La Paloma and 24 hrs Room Service. ... more   less 

Additional Information about Omni Cancun Resort & Villas

Address: Blvd Kukulcan Km 16.5 | Hotel Zone Cancun, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: €255 - €507 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Omni Cancun Resort & Villas 4*
Number of rooms: 346
Reservation Options:
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Also Known As:
Omni Cancun Hotel And Villas
Omni Cancun Hotel Villas
Omni Hotel Cancun
Hotel Style:
#11 Business Hotel in Cancun
#23 Family Hotel in Cancun
#30 Romantic Hotel in Cancun
#31 Spa Hotel in Cancun
#32 Luxury Hotel in Cancun
#36 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Omni Cancun Resort & Villas staff and other travellers.
255 questions
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See all questions (255)

Questions? Get answers from Omni Cancun Resort & Villas staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“This hotel has rooms both facing the ocean and the bay so specify if you want one or the other.”
 of 5 bubbles amya983, 30 Nov 2016 | Read review
“Choose a highroom, with an ocean view!”
  • View from our room
 of 5 bubbles SMartin992, 30 Nov 2016 | Read review
“The rooms on the south side are just as great as the Villas. The higher level rooms are a little more quiet as the bottom rooms”
 of 5 bubbles lpereyra04, 28 Nov 2016 | Read review
“The ocean view is the best , but we did not care and took lagoon view.”
 of 5 bubbles , 27 Nov 2016 | Read review
“Ocean view rooms cost a little more but the view is worth it.”
  • Ocean & pool view from hotel room
 of 5 bubbles avj25007, 25 Nov 2016 | Read review
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