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Krystal Cancun

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Traveller (4219)
Room & Suite (1055)
Pool & Beach (950)
Ratings and reviews
#78 of 180 Hotels in Cancun
Ratings
Location
Cleanliness
Service
Value
Travellers talk about
“el mortero”(59 reviews)
“tower b”(29 reviews)
“new tower”(66 reviews)
View all reviews
What's included
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
Restaurant
Room Service
Suites
Poolside Bar
Fitness centre
Concierge
Spa
3 Star Hotel
The Krystal Cancun offers the best of both worlds. It is in the prime area of Punta Cancun - the heart of the activities and entertainment district of Cancun - yet once you step through our doors, leave the hustle and bustle of the world behind as you relax on our stretch of white sand...
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Location and contact
Paseo Kukulcan km 9, Cancun 77500, Mexico
Hotel website
16.9 km to Cancun Airport
58 restaurants are within a 0.5 km radius
2.6 km from Playa Tortugas
View nearby attractions and restaurants
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Rooms
5 Aug6 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (5,587)
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2,329 results
Traveller rating
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653
457
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294
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1 - 5 of 2,329 reviews
Reviewed yesterday

This hotel has deterioarated to the point of no return. The front desk does not bother to be polite. CUBA LIBRE! Socialist service when no one cares abouth business! F U all Americans, capitalists and those who think they can treat Mexicans as service people....More

1  Thank LK2012777
Reviewed 4 days ago

We stayed in the Altitude Grand Suite - and it was fabulous! The room views were breathtaking. The room was huge and spacious. In the bathroom there are his/hers double showers overlooking the ocean which was beautiful The staff are all friendly and accommodating. Our...More

1  Thank 1AnnetteB
Reviewed 6 days ago via mobile

The food here is simply delicious! We had planned a birthday celebration during Cinco De Mayo. The two Krystal hotels are right next to one another. You are welcome to enjoy resteraunts and activities in both hotels as part of the all inclusive package. My...More

1  Thank jodygray
Response from Krystal-Cancun, Manager at Krystal CancunResponded 5 days ago

Dear guest, we are glad you had such a good time and we appreciate the time taken for writting your review, we hope to see you back at Krystal Cancun. Best regards.

Reviewed 1 week ago via mobile

My wife and I stayed for a week here in April 2018 for our anniversary and we could not have been more pleased. We arrived early so our room was not ready however we were given our all inclusive bands so we could eat and...More

1  Thank Ted K
Response from Krystal-Cancun, Manager at Krystal CancunResponded 5 days ago

Dear guest, we appreciate the time taken for writting your review, we hope to see you back at Krystal Cancun. Best regards.

Reviewed 1 week ago

Stayed here 4 nights in mid July. (im not a resort fan. Stay was not all inclusive. room was on ground floor in D tower) GOOD: near clubs, beach access, familiar food chains in case you don’t want to take any chances, free parking (we...More

2  Thank lafamosaranita
Response from Krystal-Cancun, Gerente at Krystal CancunResponded 4 days ago

Dear guest, we appreciate your comments, and we regret that you have had that kind of experience, we are going to improve many things that you mentioned. Best regards.

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About
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Pool
Beachfront
Room Service
Restaurant
Free High Speed Internet (WiFi)
Free Parking
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Wheelchair Access
Children Activities (Kid / Family Friendly)
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Spa
Outdoor pool
Details
Price range
US$99 - US$227 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#52 Spa Hotel in Cancun
#61 On the Beach Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$99 - US$227 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#52 Spa Hotel in Cancun
#61 On the Beach Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (4219)
Room & Suite (1055)
Pool & Beach (950)
Dining (319)
Amenities (119)
Family and Play Areas (34)
Business Centre & Event Rooms (10)
Questions & Answers
Ask a question
phyllis g
23 June 2018|
AnswerShow all 2 answers
Response from Moon S | Reviewed this property |
Yes it does have a walk in shower every year I’ve gone I’ve never had a room with a tub
1
Vote
MSRGrace
6 May 2018|
Answer
Response from Mary S | Reviewed this property |
i did not ask for any, but there were none in my room.
0
Votes
Room Tips
"Tip.... find another hotel."
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"Not Room 1335"
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"Stay somewhere else, not this place."
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"Choose left towers to be away of the night pubs if you want to rest"
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