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Krystal Cancun

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Krystal Cancun
Krystal Cancun
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4,457 Reviews from our TripAdvisor Community

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Showing 1,832: English reviews
Reviewed 2 days ago NEWvia mobile

This resort is very clean and smells great!!! We stayed in an oceanfront king room with access to the Krystal Club! Mauricio the bell boy was FANTASTIC!! He helped us to our room and when we realized we were not near our friends he made arrangements and moved our rooms next to each other! He always has a smile and...

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Helpful?
Thank Brinnie22
Krystal-Cancun, Manager at Krystal Cancun, responded to this review

Dear Guest, Thank you for taking the time to write your comments and to mention our colleague Mauricio. I would like to mention that we are working on the subject of shades on the pool. As for the issue of children in the pool or in the events, we can not omit them since we are a family hotel. We...

A TripAdvisor Member
2 reviews
Reviewed 3 days ago NEWvia mobile

I hate this place, its 1:07am and for the second night my family and I cannot sleep because they have a bar loud as hake with no consideration for the guests. Not to mention the noise from the moving furniture on near by rooms, cleaning, wakes us up early. Asking for food and Waiting is like begging, and I booked...

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Helpful?
Thank A TripAdvisor Member
Krystal-Cancun, Manager at Krystal Cancun, responded to this review

Dear Guest we apoligize about the inconviniences , i would like to assist you the best way possible please contact me next the front desk on the customer service manager to give you a prompt assistance. Best regards.

Reviewed 3 days ago NEWvia mobile

OZZY, Freddy. frida Drink server on the beach was totally awesome. Was very efficent and kept us well satisfied and hydrated. This is a goregous beach will beautiful ocean view and waves and well maintained. Sandy beach like icing sugar.

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Helpful?
Thank Pat G
Cancun, Mexico
Reviewed 3 days ago NEW

Nice clean hotel just by the sandy beach. Good beachbeds and a nice pool área. Very good breakfast at Las Velas restaurant. Very service minded staff especially Jaira, José and Stephany at Las Velas restaurant.

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Helpful?
Thank pinglan79
Tulsa, Oklahoma
Reviewed 4 days ago NEW

I took 6 of my girl friends to this resort.. My husband and I have stayed there off and on for 20 years.. This is a smaller older hotel with a perfect location to walk any where to shop or eat.. The beach is bigger and better than years ago.. the rooms could use some cosmetic repairs, We had the...

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1Thank amgtul
Reviewed 4 days ago NEWvia mobile

My partner and I stayed at the Krysral hotel recently for 2 nights and had a wonderful time. We loved the generous quantities and the range of food at the buffets and the service was fantastic. From the lovely staff member hjira sue in one of the cafes, to the amazing Rafael who helped us with our huge pile of...

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Helpful?
Thank Caitlin B
Cape Coral, Florida
Reviewed 4 days ago NEW

Overall the hotel is very good. Food was very good. The Mexican restaurant was amazing. The service staff were very friendly and helpful all the time. The bartender were great especially Yendy at the lobby bar. We have and amazing time and will go back..

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Helpful?
Thank myrsigns
Brookfield, Wisconsin
Reviewed 5 days ago NEWvia mobile

Finishing a 5 day vacation in Krystal. Positive: location is at the north end of the Hotel zone, so lots of places and restaurants. The beach was nice. Breakfast buffet was also good, with decent variety. Negative: rooms are outdated, but they show clear signs that they are not being maintained properly. The shower door is also too narrow so...

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Helpful?
Thank Raul A
Kragujevac
Reviewed 5 days ago NEW

Hotel is looking great, in every sense. It is huge, rooms nice, view best I have ever had, but hey staff was 0. Had to wait for late check in, I think 15 hrs, and than they were late extra 20 min. No excuses what so ever. Once we check in, nobody bothered to explain where to room is, what...

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Helpful?
Thank draganaobilic
Reviewed 5 days ago NEW

I think that there were many good things like the view of the beach, the pool and the jacuzzi. But it was very expensive for the service they give. They left me a note telling me they couldn't clean my room instead of simply cleaning it. Also the employees were nicer with foreign guests.

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Helpful?
Thank Diego Kazuo H

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Krystal Cancun offers the best of both worlds. It is in the prime area of Punta Cancun - the heart of the activities and entertainment district of Cancun - yet once you step through our doors, leave the hustle and bustle of the world behind as you relax on our stretch of white sand beach, take a dip in our hotel's panoramic pool, or enjoy a massage at the spa or even better, abandon yourself in our beach bali beds. Everything you could need or want is at your fingertips and our goal is to ensure your ultimate relaxation. Our resort's stunning rooms and suites have been designed for every kind of traveler in mind, from our family rooms, which provides more space, to our ocean view guest rooms, to our suites - including the master and presidential suites which have their own private pools! We'll tantalize your palate with a wide range of cuisines in our three restaurants, cool your thirst at our three bars, ease your wallet with our affordable all-inclusive plan, and even handle all of the details for your meeting, conference, wedding, or group event. When it's time to get away from it all, come to Cancun and let us pamper you at the Krystal Cancun. ... more   less 

Additional Information about Krystal Cancun

Address: Paseo Kukulcan km 9, lotes 9 y 9A, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: €103 - €255 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Krystal Cancun 3.5*
Number of rooms: 435
Reservation Options:
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Also Known As:
Krystal Cancun Hotel Cancun
Nh Hotels Cancun
Nh Krystal Cancun Hotel
Krystal Hotel Cancun
Nh Krystal Hotel Cancun
Hotel Style:
#48 Spa Hotel in Cancun
#56 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Krystal Cancun staff and other travellers.
270 questions
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Questions? Get answers from Krystal Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Very close to the big party zone with loud noice at night.”
 of 5 bubbles pinglan79, 17 Feb 2017 | Read review
“Deluxe Ocean view is in the newest building”
 of 5 bubbles amgtul, 16 Feb 2017 | Read review
“get the tower facing the beach away from the street view.”
 of 5 bubbles myrsigns, 16 Feb 2017 | Read review
“The suites with sea view are more beautiful.”
 of 5 bubbles diegokazuoh, 15 Feb 2017 | Read review
“Upgrade to a Club room, all ocean view and no one across the hall, less noise.”
 of 5 bubbles knelso18, 14 Feb 2017 | Read review
5 of 5