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Krystal Cancun

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Traveller (4087)
Room & Suite (1046)
Pool & Beach (933)
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Overview
  • Excellent36%
  • Very good31%
  • Average17%
  • Poor8%
  • Terrible8%
Travellers talk about
“el mortero”(55 reviews)
“tower b”(29 reviews)
“new tower”(65 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
3 Star Hotel
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (5,406)
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1 - 5 of 2,258 reviews
Reviewed 3 days ago via mobile

If you want to have a real vacation with amazing beaches and staff, this is the place to come for sure. We enjoyed everything they offered and will definitely come again. Thanks a lot. Sani and family

1  Thank Sanjin H
Reviewed 4 days ago

Alejandra, thanks for making our 15 year anniversary a memorable one :) Hotel is great, location perfect, staff is truly helpful. I will definitely be returning to this hotel. Everything was worth it.

Thank viery13
Reviewed 5 days ago via mobile

The service at Las Velas was outstanding as well as the food. In the morning they have a Mexican breakfast buffet for lunch seafood and dinner is Italian food. Our servers Cecy And Jaira were excellent!! Visit and ask for them

Thank Rosa P
Reviewed 6 days ago via mobile

Let’s begin by telling you that I am a member and the Krystal doesn’t honor their contracts. The first room we had was a view of the parking lot and no AC, 2nd room moldy and smelt like raw sewage. Check out- the clerk refused...More

3  Thank David W
Response from Krystal-Cancun, Guest Relations Manager at Krystal CancunResponded 6 days ago

Dear guest, Dr. Williams , we apologize about the inconveniences you had along your stay, certainly it is very important for us, and so the feed back about the service provided while staying here with us. We are compromise in improving the issues mentioned on...More

Reviewed 6 days ago

Arrived and immediately taken to the desk where they book you for the "presentation"! I would have fired those rude, crude, ladies on the spot! Did not ask, oh , how was your flight, would you like a water, no...CREDIT CARD AND 2 FORMS OF...More

1  Thank NetieV
Response from Krystal-Cancun, Guest Relations Manager at Krystal CancunResponded 6 days ago

Dear Netie, we sincerely apologize about the inconvenineces you had along your stay i will take it up to people in charge of the diferent departaments for a proper follow up. Your opinion is very important to us and we will follow up on the...More

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Best Value Properties in Cancun, Mexico
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About
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Pool
Beachfront
Room Service
Restaurant
Free High Speed Internet (WiFi)
Free Parking
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Children Activities (Kid / Family Friendly)
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Spa
Outdoor pool
Details
Price range
US$100 - US$219 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#52 Spa Hotel in Cancun
#62 On the Beach Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$100 - US$219 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#52 Spa Hotel in Cancun
#62 On the Beach Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (4087)
Room & Suite (1046)
Pool & Beach (933)
Dining (318)
Amenities (119)
Family and Play Areas (34)
Business Centre & Event Rooms (10)
Questions & Answers
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george9292
22 April 2018|
Answer
Response from Rokas K |
Was just there past weekend resort is a little small but good time , it’s right on hotel row , palazoo club, coco bongo, mandala, and the city is right outside only feet away from the resort
1
Vote
ChicagoTraveller11
Hey, Michael my friend, while we never met you and I were probably staying at the Krystal the exact same time this past February I was there for 3 weeks from Feb 2 to Feb 23. Now I've read your very well written and thorough critique of the resort and, frankly, I have to agree with jimmy from Chicago (Blackhawks 1957) that the complaints you list are petty and most insignificant compared to your list of favorable comments with regard to Krystal...I counted 15 favorable points. Off all things to complain about...toilet paper....check in times...1 day with an unfriendly waiter...aging facility...pool service. Good lord, man, can't you overlook the small stuff and focus on the big picture? You rated all the important things as being terrific, and I completely agree with your 5 rating for location and 4 for overall cleanliness but no-way is the service only a 2. Remember, February is the high season in Mexico when occupancy rates are at its peak and the staff is understandably stretched out. But they are great people who work extremely hard and really try to make your vacation a memorable experience. Let go of the small stuff, Michael, and consider your dollar cost for the amenities you get at Krystal and I think you'll find they're hard to beat.
9 April 2018|
Answer
Response from kevin s |
I agree to a point, but for a 4 star hotel and having staying in over 10 different hotels in Cancun in just the past 4 years, this hotel sucks overall period and I would NEVER stay there again unless I had no other choice... More
0
Votes
Room Tips
"Ask for Ocean View and NOT NEAR the night club! Otherwise, they better change your room!"
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"Ask to be away from the Hard Rock."
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"There is no quiet section of the hotel."
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"Try for a room above the 5th floor for the noise"
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