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Hotel Krystal Cancun

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Paseo Kukulcan km 9 Lotes 9 y 9A Zona Hotelera, Cancun 77500 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Booking.com
US$214
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Free cancellation until 06/04/22
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yescapade.com
US$175
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Etrip
US$138
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Hotels.comUS$215
PricelineUS$214
Lol.travel
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Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Traveller (6250)
360
Panoramas (15)
Dining (430)
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 19/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Krystal Cancun
Updated 19/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#73 of 268 hotels in Cancun
Location
Cleanliness
Service
Value
The Krystal Cancun offers the best of both worlds. It is in the prime area of Punta Cancun - the heart of the activities and entertainment district of Cancun - yet once you step through our doors, leave the hustle and bustle of the world behind as you relax on our stretch of white sand beach, take a dip in our hotel's panoramic pool, or enjoy a massage at the spa or even better, abandon yourself in our beach bali beds. Everything you could need or want is at your fingertips and our goal is to ensure your ultimate relaxation. Our resort's stunning rooms and suites have been designed for every kind of traveler in mind, from our family rooms, which provides more space, to our ocean view guest rooms, to our suites - including the master and presidential suites which have their own private pools! We'll tantalize your palate with a wide range of cuisines in our three restaurants, cool your thirst at our three bars, ease your wallet with our affordable all-inclusive plan, and even handle all of the details for your meeting, conference, wedding, or group event. When it's time to get away from it all, come to Cancun and let us pamper you at the Krystal Cancun.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Entertainment staff
Babysitting
Parking
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Swimup bar
Poolside bar
Evening entertainment
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Baggage storage
Concierge
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
Iron
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Languages Spoken
English, Spanish
8567Reviews465Q+A100Room tips
Traveller rating
  • 3,708
  • 2,139
  • 1,219
  • 675
  • 828
Time of year
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Popular mentions
Marito L wrote a review Yesterday
1 contribution
Ohlam Castro Juan May was great server and there was great Mariachi and I felt the presence of the ancestors. The Aztecs. And I was with a white woman. Did not feel weird. Great staff. Great food. Great atmosphere.
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Date of stay: January 2022Trip type: Travelled with friends
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Response from Krystal Cancún, Innkeeper at Hotel Krystal Cancun
Responded today
Dear maritol2022, Accept my sincere appreciation for the kind comments you have shared with the Tripadvisor Community. I am very happy to know that we were able to exceed your expectations and that you were pleasantly surprised by the warmth, great atmosphere and quality of the service we offer. I will personally share your comments with Ohlam and Juan. We sincerely hope to have the chance to be your host in the not too distant future. Sincerely, The management.
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Kristina M wrote a review Yesterday
1 contribution
Ohlam Castro y Juan May-Arlete - muchas Gracias para mi vistita. Great music, great experience. Celebrated my birthday here and they were able to surprise me with a wonderful atmosphere. Mariachi sand me las mananitias para mi cumpleaños. Giant margaritas were a plus. Good food! Recommend !
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Date of stay: January 2022Trip type: Travelled with family
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Response from Krystal Cancún, Innkeeper at Hotel Krystal Cancun
Responded today
Dear kristinamC1261IP, Allow me to thank you for the time you spent writing this wonderful review of Krystal Cancún. It warms my heart to read that we have surpassed your expectations and that you went home more than satisfied with your experience. Comments like yours motivate us to continue the hard work in order to obtain great results. We look forward to having you back soon! Greetings, The management.
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Darragh M wrote a review Yesterday
1 contribution
Visited here with my girlfriend while on holidays. Brilliant restaurant and fantastic food. Staff are all so polite. Great entertainment too the mariachi band sings to each table and does requests. Drinks are big and strong too which is a bonus. Juan May our waiter was quick to bring the menu and didn’t make us feel rushed. Will definitely be back.
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Date of stay: January 2022Trip type: Travelled as a couple
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Response from Krystal Cancún, Innkeeper at Hotel Krystal Cancun
Responded today
Dear Darragh99M, Thank you very much for taking the time to share your recent experience at Krystal Cancun. I am happy to read that your overall stay was enjoyable, highlighted by the service. We are sure that your comments will be a great source of motivation for all our staff, as it is always heartwarming to know that hard work does not go unnoticed. We will be honored to be your hosts. Kind regards, The management.
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Family B wrote a review Yesterday
1 contribution
This hotel is amazing! Staff are so helpful and friendly!! I asked for late checkout cuase my flight was in the afternoon and the receptionist was very accommodating. Would ceryainly reccomend and hope to be back soon!!
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Date of stay: January 2022Trip type: Travelled as a couple
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Response from Krystal Cancún, Innkeeper at Hotel Krystal Cancun
Responded yesterday
Dear Guest, 884familyb Allow us to thank you on behalf of the entire Krystal Cancun team for your visit and for taking the time to share your experience with our resort. We are very happy to know that your stay with us was very pleasant, and that you were very pleased with the service of our excellent team at the hotel. We look forward to welcoming you again soon, Kind regards, The management.
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Lizet L wrote a review 18 Jan
2 contributions
Justo, Miguel and Cruz were very helpful and attentive today. Justo did a good job explaining what the plates had in it and he was very fast and gave us a great experience here at Velas. I will be coming here for dinner again before my trip ends! Thank you justo and his crew!!!!
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Date of stay: January 2022Trip type: Travelled as a couple
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Response from Krystal Cancún, Innkeeper at Hotel Krystal Cancun
Responded yesterday
Dear guest, lizetl2022 Thank you very much for taking the time to share your recent experience at Krystal Cancun. I am happy to read that your overall stay was enjoyable, highlighted by the service. We are sure that your comments will be a great source of motivation for all our staff, as it is always heartwarming to know that hard work does not go unnoticed. We will be honored to be your hosts. Sincerely, The management
Read more
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PRICE RANGE
US$92 - US$194 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
krystal cancun hotel cancun, nh hotels cancun, nh krystal cancun hotel, krystal hotel cancun, nh krystal hotel cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
435
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Frequently Asked Questions about Hotel Krystal Cancun
Which popular attractions are close to Hotel Krystal Cancun?
Nearby attractions include Coco Bongo Cancun (0.3 km), Mandala Cancun (0.3 km), and After Dark Events and Entertainment (0.2 km).
What are some of the property amenities at Hotel Krystal Cancun?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Hotel Krystal Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Krystal Cancun?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Krystal Cancun?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Krystal Cancun?
Conveniently located restaurants include Marinero's, Señor Frog's Cancun, and El Granero Grill & Drinks.
Are there opportunities to exercise at Hotel Krystal Cancun?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Hotel Krystal Cancun have airport transportation?
Yes, Hotel Krystal Cancun offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Krystal Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Krystal Cancun offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Krystal Cancun?
The staff speaks multiple languages, including English and Spanish.