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Hotel Krystal Cancun

Blvd. Kukulcan Km 9 Zona Hotelera, Cancun 77500 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
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Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Traveller (5755)
Panoramas (15)
Pool & Beach (1200)
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 19/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Krystal Cancun
Updated 19/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#80 of 260 hotels in Cancun
The Krystal Cancun offers the best of both worlds. It is in the prime area of Punta Cancun - the heart of the activities and entertainment district of Cancun - yet once you step through our doors, leave the hustle and bustle of the world behind as you relax on our stretch of white sand beach, take a dip in our hotel's panoramic pool, or enjoy a massage at the spa or even better, abandon yourself in our beach bali beds. Everything you could need or want is at your fingertips and our goal is to ensure your ultimate relaxation. Our resort's stunning rooms and suites have been designed for every kind of traveler in mind, from our family rooms, which provides more space, to our ocean view guest rooms, to our suites - including the master and presidential suites which have their own private pools! We'll tantalize your palate with a wide range of cuisines in our three restaurants, cool your thirst at our three bars, ease your wallet with our affordable all-inclusive plan, and even handle all of the details for your meeting, conference, wedding, or group event. When it's time to get away from it all, come to Cancun and let us pamper you at the Krystal Cancun.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Entertainment staff
Pool / beach towels
Pool with view
Outdoor pool
Breakfast available
Breakfast buffet
Breakfast in the room
Swimup bar
Poolside bar
Evening entertainment
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Baggage storage
Non-smoking hotel
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Private balcony
Room service
Flatscreen TV
VIP room facilities
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Family rooms
Good to know
Great View
Languages Spoken
English, Spanish
7920Reviews449Q+A100Room tips
Traveller rating
  • 3,198
  • 2,113
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  • 769
Time of year
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Selected filters
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  • English
Popular mentions
Juan M wrote a review 17 Jun
Fresno, California
Cons: 1. Long lines during check in 2. Keys to rooms have to be replaced frequently 3. Elevators work on and off 4. Need to stand in line every morning for 45+ minutes to make dinner reservations to the restaurants for which not everything is included even with the all-inclusive package. 5. Shower water does not always work, it runs out 6. Sink water backs up when washing hands or brushing your teeth 7. Toilet backs up 8. sewer like smell inside bathrooms 9. AC does not work 10. Food at buffets for all inclusive cold and extremely limited and poor selection 11. Beer served from tap is bad, you need to buy bottled beer from bar even with all inclusive package 12. Pool is not maintained and/or cleaned frequently. 13. Poor customer service Pros: 1. Location 2. Leaving for the airport (log wait to checkout but couldn't wait to leave this place, should have been one of the cons) Please reconsider canceling and going elsewhere if you already booked and please spend an additional $200, 300 or even $500 picking a different hotel. Have stayed here before and never had I expected for this hotel to have declined this terribly in all aspects.
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Date of stay: June 2021Trip type: Travelled with family
Room Tip: Avoid booking this hotel.
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Alejandro wrote a review 15 Jun
Worst hotel I've been in, paid 600 dlls for 2 days hotel had no Ac, ocen view was okay but hotel looks really old and dirty, tried another room and same no ac more dirty and no wifi!! Never coming back again don't waste your time and money.
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Date of stay: June 2021Trip type: Travelled as a couple
1 Helpful vote
A R wrote a review 14 Jun
We had a great time during memorial weekend. The hotel is great customer services is perfect and they all are please to help and fulfill your stay. Suyin has the best customer service and she always answer you with a smile and provides this great energy and 5 star service to make you happy and she takes her time to make sure you are satisfied. They have a total of 5 restaurants and all are very good the one inside the hotel by the lobby has good breakfast and Mortero restaurant has great food and excellent service you do have to make reservation to go eat at two restaurants. The entertainment team at the pool they have great energy and very enthusiastic to motivate you to move and make you have a great time Kenia, Ismael, Fanny, and Brayan thank you for a fantastic time and make us move our body lol. I do really recommend this hotel and would definitely go back for a third time.
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Date of stay: May 2021
Room Tip: I prefer Tower B renovated
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garciajr wrote a review 14 Jun
Poor service, Poor facility, Terrible food. I concur with the ones complaining about the lack of air conditioning, the barely functioning elevators and the really bad food being doled out at the eating places. It seems they are trying to keep this place open without spending a dime. Can some comment on the drinks? Mine did not seem to contain any alcohol 🥃. Checking out was a doozie. We had six rooms and in order to check out they had to send someone to check each room to see if anyone had taken a coke out of the mini bar. By the way, we had the all inclusive plan.
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Date of stay: June 2021Trip type: Travelled with friends
Room Tip: There are other choices.
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S A wrote a review 13 Jun
My girls had the best time at thel Kamp Krystal!!!!!!!! ! staff was AMAZING!!!!!!!!! Girls are Sooo nice and friendly. So many fun Activities 🙌👌 definitely recommend. My girls will miss Staff members Hali & Sofi! Will definitely be back
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Date of stay: June 2021Trip type: Travelled with family
US$92 - US$194 (Based on Average Rates for a Standard Room)
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MexicoYucatan PeninsulaQuintana RooCancun
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Frequently Asked Questions about Hotel Krystal Cancun
Which popular attractions are close to Hotel Krystal Cancun?
Nearby attractions include Coco Bongo Cancun (0.3 km), After Dark Events and Entertainment (0.2 km), and The City Discotheque (0.2 km).
What are some of the property amenities at Hotel Krystal Cancun?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Hotel Krystal Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Krystal Cancun?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Krystal Cancun?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Krystal Cancun?
Conveniently located restaurants include Senor Frog's Cancun, El Granero Grill & Drinks, and Marinero's.
Are there opportunities to exercise at Hotel Krystal Cancun?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Hotel Krystal Cancun have an airport shuttle?
Yes, Hotel Krystal Cancun offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Krystal Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Krystal Cancun offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Krystal Cancun?
The staff speaks multiple languages, including English and Spanish.