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Royal Solaris Cancun

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#33 of 181 Hotels in Cancun
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Royal Solaris Cancun
Royal Solaris Cancun
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3,992 Reviews from our TripAdvisor Community

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There are newer reviews for Royal Solaris Cancun
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Showing 2,310: English reviews
Reviewed 2 weeks ago

Royal Solaris all-inclusive is the perfect hotel for those wanting a place to take their children for a time of running free and screaming in the hallways and poorly sound-proofed rooms. It also features a cuisine guaranteed to please anyone who appreciates mostly buffet foods no more tasty than chicken nuggets and mac n cheese from home. Noisy crowded pools...

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Helpful?
4Thank Dan H
SolarisHotels, Manager at Royal Solaris Cancun, responded to this review

Thanks for taking the time to share your comments regarding your recent stay. We regret not fully meeting your expectations but all your comments are fully considered in order to improve our facilities and services. Best Regards, Hoteles Solaris de México, ^R

Houston, TX
Reviewed 2 weeks ago

Mediocre hotel close to south part of the Cancun. Good location and bus stop is near the hotel (ride is about 50c). Small resort with 2 restaurants, buffet and entertainment, lots of stairs. Food: in a la carte restaurant – not eatable (old, tasted bad) – we did tried all of items on a small menu between 5 of us,...

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Helpful?
2Thank anyuta7
SolarisHotels, Manager at Royal Solaris Cancun, responded to this review

Thanks for taking the time to share your comments regarding your recent stay. We truly value all of our guests and are disappointed to hear that your stay did not live up to your expectations. Rest assured that we have shared your feedback with the corresponding departments and we're taking the necessary measures to improve future guests' experiences. Best Regards,...

Shawnee, Kansas
Reviewed 2 weeks ago

Had a great time. Best part was the couples massage!! Angelia and Tere are absolutely fantastic! The 80 minutes is definitely worth the price! Pool staff was very attentive and friendly. Brick oven lunch spot by the pool was very good.

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Helpful?
1Thank KJAAA
SolarisHotels, Manager at Royal Solaris Cancun, responded to this review

Thanks for taking the time to share your comments regarding your recent stay. Its fantastic to know how much you enjoyed your massage at the Spa, its a unique experience and our therapists are superb! Thanks for the nice comments! Best Regards, Hoteles Solaris de México, ^R

Watsonville, California
Reviewed 2 weeks ago via mobile

Santos took really good care of us. He was very helpful with getting us events for taking the time share presentation. He also provided a champagne bottle for our honeymoon. He also booked us dinner receptions at the restaurants in the resort. He answered every question and was very helpful with everything. Just tell him your plans and he will...

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Helpful?
3Thank nothingqqqqqqqqqqq
SolarisHotels, Manager at Royal Solaris Cancun, responded to this review

Thanks for taking the time to share your vacational experience at royal Solaris Cancún. Its great to know how much you enjoyed the service of Santos, we have shared your comments with him regarding his outstanding service. We hope to have you back soon! Best Regards, Hoteles Solaris de México, ^R

New York City, New York
Reviewed 2 weeks ago

This place is GARBAGE! The food is absolutely disgusting--I cannot stress this enough. We ate out every day because it was so bad. Staff is unbelievably rude. We saw a rat and asked to be refunded and they told us we could be moved to the GR solaris next door (which is nicer) and promised us all of these upgrades...

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Helpful?
9Thank adwyer6
SolarisHotels, Manager at Royal Solaris Cancun, responded to this review

Thanks for taking the time to share your comments regarding your recent stay. We apologize for the inconveniences you experienced during your stay. We are really concerned about this situation, allow us to inform that we have a strong on-going fumigation program in all Hotel areas. We have been informed that your report was not made at the moment however...

United States
Reviewed 2 weeks ago

Nice place to stay. The staff and bartenders were awesome. Robert, Samual, Ebner, and Manrique were great fun and interacted with us at the pool bar. Thanks to all of them for a great time! The front desk staff was very helpful and the dining room staff were entertaining. Our 4th time here and would stay again.

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Helpful?
2Thank KV1000
SolarisHotels, Manager at Royal Solaris Cancun, responded to this review

Thanks for taking the time to share your comments regarding your recent stay at Royal Solaris Cancún. It is always great to hear that our guests enjoy themselves during their stay, especially when it is their fourth time here at Royal Solaris! It is with great pleasure we read our staff continue to exceed your expectations in every one of...

Stanley, New York
Reviewed 2 weeks ago

Had a fantastic experience at Marco Polo restaurant at the Royal Solaris resort. Our server Oli was incredible and so accommodating as we had children with us. On our last evening he made a special flaming dessert for us. Couldn't have done a thing more to make our vacation so enjoyable.

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Helpful?
2Thank Ethan S
SolarisHotels, Manager at Royal Solaris Cancun, responded to this review

Thanks for taking the time to share your comments regarding your recent stay. Its great to know how much you enjoyed your holiday and how Marco Polo and specially Oliver made this trip even more special. We appreciate the comments and hope to have you back soon! Best Regards, Hoteles Solaris de México, ^R

Hamilton, Canada
Reviewed 2 weeks ago

I titled this review "One of a kind Family Resort" for the very special reason that the people from day one we encountered at Royal Solaris Cancun continue to make our vacation specials. I mean special because of the people. Yes we tip! Tips to us are a way to support and give credit where credits due. I'm lucky to...

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Helpful?
1Thank ferrari90testarossa
SolarisHotels, Manager at Royal Solaris Cancun, responded to this review

Dear Ferrari90testarossa, Thanks so much for your lovely comments regarding your recent stay with us at Royal Solaris Cancún. Comments like yours enrich and motivate all of our staff who work hard everyday to make our guests' vacations something unforgettable and unique, we are very proud of our team and appreciate you mentioning so many names of them, we will...

Reviewed 3 weeks ago

I HAVE NO IDEA HOW THIS PLACE HAS 5 STARS LET ALONE 1!!! DO NOT BELIEVE THE GOOD REVIEWS – THEY ARE FROM TIMESHARE MEMBERS!!! From the broken, tiny and damp rooms to the incompetent and downright rude staff I wholeheartedly recommend you don't book this hotel! When I arrived in our rooms we were shocked to find we were...

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Helpful?
7Thank Sneha H
SolarisHotels, Manager at Royal Solaris Cancun, responded to this review

Thanks for taking the time to share your comments regarding your recent stay. As we have answered your friends' reviews, we are very sorry for the inconveniences you experienced during your stay with us. We appreciated your feedback during your stay and we know after all the trouble you experienced we gave you the late check out without any additional...

Brentwood, Tennessee
Reviewed 3 weeks ago

The hotel itself was extremely nice and the staff was fantastic! The food was very good, but alot of the same thing each day. The quacamole was the freshest and best I've ever eaten along with the fish. The people who made our trip the best included Ulises Queno (Lomas Travel) - Ulesis went above and beyond to answer any...

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Helpful?
1Thank Karen R
SolarisHotels, Manager at Royal Solaris Cancun, responded to this review

Thanks for taking the time to share your comments regarding your recent stay. Its great to know how mch you enjoyed the service from our staff as well as the food and the fresh guacamole! We look forward on welcoming you again! Best Regards, Hoteles Solaris de México, ^R

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Amenities

Highlights
  • Pool
  • Beachfront
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The hotel's VIKS Club offers a 6,324-square-foot recreation area for children. Supervised activities include video games, arts and crafts, and painting lessons. The mini water park features The Arch, a themed aquatic area with elephants, gorillas, zebras, rhinoceroses, hippopotamuses, giraffes, and a children's pool and three waterslides. The club is open morning until early evening in the winter, and morning until evening in the summer.Daily adult activities include pool aerobics, bingo, contests, fashion shows, cooking lessons, and athletic competitions. Nightly entertainment shows such as Mexican night and Latino night are produced by the resort's activities/entertainment staff in an air-conditioned theater. After-dark activities also include complimentary one-way transportation to the nightlife area of Cancún.A 300-square-meter health-and-beauty spa features separate steam rooms for men and women. Spa services include massage, body wraps and scrubs, hydrotherapy, and facials. Waxing and hair/nail care are provided by the beauty salon. Open-air massage and hair braiding are offered as well. (Surcharge for all spa treatments, beauty services, and hair braiding.)An air-conditioned, fitness center with mirrored walls contains cardio and weight machines as well as free weights. Within the resort are jewelry, clothing and gift/sundries shops. The resort purifies its water. ... more   less 

Additional Information about Royal Solaris Cancun

Address: Boulevard Kukulcan No. 64 Km 19.5 | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: €185 - €347 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Royal Solaris Cancun 3.5*
Number of rooms: 307
Reservation Options:
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Also Known As:
Royal Solaris Cancun Hotel Cancun
Royal Solaris Caribe
Solaris Resort Cancun
Royal Solaris Cancun Mexico
Hotel Style:
#30 Top resorts Hotel in Cancun
#31 On the Beach Hotel in Cancun
#37 Family Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Royal Solaris Cancun staff and other travellers.
405 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Either the Lagoon side or the Ocean side, both are great. The Lagoon side does offer a balcony.”
 of 5 bubbles b_kiernicki, 23 Feb 2017 | Read review
“we had ocean view but can't imagine a room with bad view at this resort”
 of 5 bubbles lindableam1, 22 Feb 2017 | Read review
“We had a view to the lagoon, it was nice but would have liked an ocean view.”
 of 5 bubbles sjordan1986, 21 Feb 2017 | Read review
“Ocean view rooms are all good”
 of 5 bubbles , 20 Feb 2017 | Read review
“front rooms offer an ocean view; rear rooms offer a lagoon view.”
 of 5 bubbles 817colleens, 19 Feb 2017 | Read review
5 of 5