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Royal Solaris Cancun

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#35 of 182 Hotels in Cancun
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Royal Solaris Cancun
Royal Solaris Cancun
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4,122 Reviews from our TripAdvisor Community

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Showing 2,401: English reviews
Brentwood, Tennessee
Reviewed 3 February 2017

The hotel itself was extremely nice and the staff was fantastic! The food was very good, but alot of the same thing each day. The quacamole was the freshest and best I've ever eaten along with the fish. The people who made our trip the best included Ulises Queno (Lomas Travel) - Ulesis went above and beyond to answer any...

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Helpful?
1Thank Karen R
SolarisHotels, Manager at Royal Solaris Cancun, responded to this review

Thanks for taking the time to share your comments regarding your recent stay. Its great to know how mch you enjoyed the service from our staff as well as the food and the fresh guacamole! We look forward on welcoming you again! Best Regards, Hoteles Solaris de México, ^R

Oro Station, Canada
Reviewed 1 February 2017

Stayed here week of January 9th with 2 other couples. We booked it in early December and weren't sure what to expect other than what was mentioned in posted reviews. Here we go: Room: Clean, bed comfy, bathroom a little dated with water pressure being an issue. Housecleaning folks were very nice and thorough and always did our room up...

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6Thank mmousseau
SolarisHotels, Manager at Royal Solaris Cancun, responded to this review

Thanks for taking the time to share your comments regarding your recent stay. Its great to know how much you enjoyed your stay with us. Thanks for the great comments regarding our gym which was renovated this past november, we are very happy to know it was a good renovation! It will be great to have you back! We look...

A TripAdvisor Member
1 review
3 helpful votes
Reviewed 31 January 2017 via mobile

So for starters, this is not a luxury resort, so as long as you don't go into it with those expectations, I think you'll be pleasantly surprised. I visited here in late Jan 2017 in a group of six friends. The trip started off great from the moment we checked in. The lady in reception was able to get our...

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3Thank A TripAdvisor Member
SolarisHotels, Manager at Royal Solaris Cancun, responded to this review

Thanks for taking the time to share your comments regarding your recent stay. Its great to know how much you and your friends enjoyed your stay. We are proud to say we have a team always ready to give their best at all times to make every single one of our guests feel at home and make sure they have...

Campobello, South Carolina
Reviewed 31 January 2017

We vacationed the day after Christmas 2016 (10 people). Checkin was easy with no wait, clerk upgraded all our rooms (4) to oceanside and that was nice. Rooms were clean and comfortable. Staff was great. Diego Ramivez in dining was a delight.Pool and beach was perfect. Swimup bar was a plus. All the resturants were nice with hot meals and...

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2Thank tscoggins2017
SolarisHotels, Manager at Royal Solaris Cancun, responded to this review

Thanks for taking the time to share your comments regarding your recent stay. Its great to know your family vacation was very good and you enjoyed the rooms, pool, beach and the service of our staff especially Diego's. We look forward on welcoming you again! Best Regards, Hoteles Solaris de México, ^R

Stoney Creek, Canada
Reviewed 31 January 2017

We have been coming to the Royal for 25 years, members for 12. We always get treated like Royalty. The staff changes a lot and new people are just as nice as the old. Our corner suite is always available and clean and my guests are always happy with the rooms they recieve. If they are not the staff always...

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1Thank JoePina2017
SolarisHotels, Manager at Royal Solaris Cancun, responded to this review

Dear Joe & Pina, Thank you so much for taking the time to share your comments regarding this past stay with us! It is always fantastic to have you home with your family and see you walking around the halls! Its always great to see you and we are very happy to know this 25 years have been nothing but...

Reviewed 30 January 2017 via mobile

I don't often write tripadvisor reviews but this one is necessary. I can start with the positives - really friendly restaurant staff, helpful bellmen, lovely breakfast and pizza at lunch (the other food was ok, as you would expect in a buffet/all inclusive hotel), jacuzzi, lots of shaded areas on the beach. Now unfortunately I have a lot more of...

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5Thank Sejal P
SolarisHotels, Manager at Royal Solaris Cancun, responded to this review

Dear Ms. Sejal P, We appreciate you taking the time to share your comments with us regarding your recent stay at Royal Solaris Cancún. Please accept our apologies for the inconveniences you mentioned you had with the front desk staff, we have sahred your comments with our Management and have taken actions regarding our customer service. On the other hand...

Fort Collins, Colorado
Reviewed 30 January 2017

Disclaimer, we traveled in October 2013, but I still wanted to contribute the review because I doubt that it includes elements that would have changed much. A sfor the musty smelling carpets, they may have replaced them by now, but I always like to avoid carpeted hotels in humid/pool/beach environments because inevitably they will get too wet and musty again....

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Thank Shannon H
SolarisHotels, Manager at Royal Solaris Cancun, responded to this review

Thanks for taking the time to share your comments regarding your past stay with us. Perhaps you have mixed some of your vacational experiences as we haven't had carpeted rooms maybe you are referring to a rug or something anyhow we appreciate the feedback we have been working with an ongoing program regarding the smell in our rooms due to...

MN
Reviewed 30 January 2017

Location on beach ok. Waters were very rough. Pools good. Food & beverage could be improved. The hotel itself was nice. Good rooms. Great staff & entertainment team! Regina on the entertainment team was amazing and has a bright future....promotions will come her way....best of luck Regina! The breakfast staff at the Las Fuentes buffet were very personable and hard...

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2Thank HD55
SolarisHotels, Manager at Royal Solaris Cancun, responded to this review

Thanks for taking the time to share your comments regarding your recent stay at Royal Solaris Cancún. We are glad to know you had a fantastic time and you and your mom were pampered by our staff at all times! We hope to have the opportunity to serve you again in the near future! Best Regards, Hoteles Solaris de México,...

Binbrook, Canada
Reviewed 28 January 2017

As a Solaris member for several years in Cabo this was our first experience in Cancun. As Presidential Members we were disappointed that our one-bedroom wasn't available for 3 days. While we were entitled to more services, we only took advantage of the Gala dinners, the Tulum Tour and the XoXimilco Tour. While Royal Solaris Cancun's weekly program is very...

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2Thank JimMc1942
SolarisHotels, Manager at Royal Solaris Cancun, responded to this review

Thanks for taking the time to share your comments regarding your recent stay. Thanks for giving Cancún a chance this year, we know we have some small differences but we are a family that most of all wants our guests and members to have the best time and a great experience. We are very sorry about the availability of the...

Reviewed 28 January 2017 via mobile

Positives - great views, good breakfasts, poolside sushi bar and pizzeria, helpful waiters, good catering for vegetarians Negatives - reception staff were some of the rudest people we have ever met, rooms were outdated and small, did not get rooms next to each other as requested (we were a group of 12), rooms smelt of damp, wifi was overpriced and...

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Helpful?
6Thank Rish E
SolarisHotels, Manager at Royal Solaris Cancun, responded to this review

Thanks for taking the time to share your comments regarding your recent stay. We regret not meeting your expectations but all your comments are fully considered in order to improve our facilities and services, we have sent your comments to our Management to take immediate actions regarding our front desk service. Best Regards, Hoteles Solaris de México, ^R

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Amenities

Highlights
  • Pool
  • Beachfront
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The hotel's VIKS Club offers a 6,324-square-foot recreation area for children. Supervised activities include video games, arts and crafts, and painting lessons. The mini water park features The Arch, a themed aquatic area with elephants, gorillas, zebras, rhinoceroses, hippopotamuses, giraffes, and a children's pool and three waterslides. The club is open morning until early evening in the winter, and morning until evening in the summer.Daily adult activities include pool aerobics, bingo, contests, fashion shows, cooking lessons, and athletic competitions. Nightly entertainment shows such as Mexican night and Latino night are produced by the resort's activities/entertainment staff in an air-conditioned theater. After-dark activities also include complimentary one-way transportation to the nightlife area of Cancún.A 300-square-meter health-and-beauty spa features separate steam rooms for men and women. Spa services include massage, body wraps and scrubs, hydrotherapy, and facials. Waxing and hair/nail care are provided by the beauty salon. Open-air massage and hair braiding are offered as well. (Surcharge for all spa treatments, beauty services, and hair braiding.)An air-conditioned, fitness center with mirrored walls contains cardio and weight machines as well as free weights. Within the resort are jewelry, clothing and gift/sundries shops. The resort purifies its water. ... more   less 

Additional Information about Royal Solaris Cancun

Address: Boulevard Kukulcan No. 64 Km 19.5 | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: €196 - €346 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Royal Solaris Cancun 3.5*
Number of rooms: 307
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Also Known As:
Royal Solaris Cancun Hotel Cancun
Royal Solaris Caribe
Solaris Resort Cancun
Royal Solaris Cancun Mexico
Hotel Style:
#30 Top resorts Hotel in Cancun
#32 On the Beach Hotel in Cancun
#37 Family Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Royal Solaris Cancun staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The lowest floor on the North end will give you the most convenient access to the pool, restaurants, beach, and activities.”
X6120QHjasonr, 21 Apr 2017 | Read review
“No bad rooms! I prefer balcony; but we had a fantastic view anyway!”
kathleenbX3865MA, 20 Apr 2017 | Read review
“go sea side.. road side is noisy”
461thierryh, 19 Apr 2017 | Read review
“Best views are Ocean Views”
dof2017, 19 Apr 2017 | Read review
“The Lagoon room from the 5th floor is beautiful.”
ministerkevinlee, 18 Apr 2017 | Read review
5 of 5