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Royal Solaris Cancun

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#35 of 182 Hotels in Cancun
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Royal Solaris Cancun
Royal Solaris Cancun
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4,124 Reviews from our TripAdvisor Community

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Showing 2,403: English reviews
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Calgary, Canada
Reviewed yesterday NEW

We would like to thank a few staff that helped make our stay even more enjoyable. In the Premier lounge which is for members only and their guests; Lucy, Ramon and Roberto were amazing. The entertainment crew but in particular "sexy" Paul who went above and beyond for our kids. The serving staff in particular Batun, Jesus, Gallardo and Ernesto...

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Helpful?
Thank TaraOP
Reviewed yesterday NEWvia mobile

vacation was beatiful enjoylike crazy beautiful servise employes was beautiful sweet atentive to all or wishes tank you food like it not love it but was fine other wise perfect servise rom servise was the best 24/7 clean roms every day view to the ocean was like e dream at night up late just watching the stars n the ocean...

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Thank Eleticia R
Milwaukee, Wisconsin
Reviewed 2 days ago NEWvia mobile

My 14 year old son and I came for a long weekend. Room was clean, beds were comfortable, and restaurants had options and good quality. Staff was mostly friendly and pretty attentive, including some really outstanding people. Also was very well staffed. Wifi costs extra which is a bit odd in "all inclusive" but we made it work. Was spotty...

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Thank TeamBurz
Reviewed 2 days ago NEWvia mobile

Only spend a week at the resort and felt like I knew them for years. I love the staff very kind and friendly. The guys at the pool bar the best all of them specially Juvenal and Pancho. Very welcoming service...

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Thank Maria R
Eagan, Minnesota
Reviewed 2 days ago NEWvia mobile

Royal Solaris was by far amazing for what you are paying! We did not get to enjoy the resort as much as we would of like to..because we were doing activities. I had a massage done by Luicy (I think that was her name) she was great! The food was good...tons of options from Sushi, Pizza, Spaghetti, Mexican. We also...

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Thank Austin T
Portland, Maine
Reviewed 3 days ago NEW

We had few complaints about our stay here. We were allowed access to resort prior to check in due to our early flight arrival and luggage was looked after by bellboys!!! I had a wonderful massage & steam bath. The room was fine. The staff are all very, very accommodating and go out of their way to please you. The...

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1Thank CharlotteM8
Reviewed 3 days ago NEW

First off, if I were to rate this place based on the staff, it'd get 5 stars. So much of the stay had frustrating quirks, but the staff in made it a pleasant stay. Diego in the Cafe Salaris made every morning a pleasure with his prompt and personal attention. Angel and Tony in the Rosmarinus restaurant were always accommodating...

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1Thank Jason R
Reviewed 4 days ago NEW

My grandson, Colton & I went to Hotel Solaris, for a week! He loved his specially made pancakes! They do animals, flowers; & he even got the Mexican flag one morning!! It had the 3 colors,the Eagle with a snake in it's mouth, & even the stick, that holds it!Unbelieveable!!! He told me that Rosemary was the best chef!! He...

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Thank Kathleen B
Reviewed 4 days ago NEWvia mobile

Sorry for the delay in saying " thank you " for a very enjoyable vacation, I visited with my nephew and we had a great time. Our room was seaview with wonderful views and well appointed. The entire staff of the Solaris were amazing , nothing was ever too much, all members of staff were extremely warm and friendly and...

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1Thank SuehL61841L
Hebron, Connecticut
Reviewed 5 days ago NEW

The check in was easy as they passed us on to a lady that was supposed to bring us around the property and harassed us for about 45 minutes before we learned that she was trying to sell us a time share... Really just wanted to go upstairs. Got upstairs and the sheets were stained and the room was unacceptable....

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Helpful?
Thank Thierry H
SolarisHotels, Manager at Royal Solaris Cancun, responded to this review

Dear Mr. Huck, We appreciate the feedback you have given us in Expedia, TripAdvisor and on Facebook, we sincerely regret not meeting your expectations but we have sent all your comments to our Management in order to improve our facilities and services. In all of our hotels we have a Guest Service Coordinator who helps our guests with any inconveniences...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The hotel's VIKS Club offers a 6,324-square-foot recreation area for children. Supervised activities include video games, arts and crafts, and painting lessons. The mini water park features The Arch, a themed aquatic area with elephants, gorillas, zebras, rhinoceroses, hippopotamuses, giraffes, and a children's pool and three waterslides. The club is open morning until early evening in the winter, and morning until evening in the summer.Daily adult activities include pool aerobics, bingo, contests, fashion shows, cooking lessons, and athletic competitions. Nightly entertainment shows such as Mexican night and Latino night are produced by the resort's activities/entertainment staff in an air-conditioned theater. After-dark activities also include complimentary one-way transportation to the nightlife area of Cancún.A 300-square-meter health-and-beauty spa features separate steam rooms for men and women. Spa services include massage, body wraps and scrubs, hydrotherapy, and facials. Waxing and hair/nail care are provided by the beauty salon. Open-air massage and hair braiding are offered as well. (Surcharge for all spa treatments, beauty services, and hair braiding.)An air-conditioned, fitness center with mirrored walls contains cardio and weight machines as well as free weights. Within the resort are jewelry, clothing and gift/sundries shops. The resort purifies its water. ... more   less 

Additional Information about Royal Solaris Cancun

Address: Boulevard Kukulcan No. 64 Km 19.5 | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: €195 - €343 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Royal Solaris Cancun 3.5*
Number of rooms: 307
Reservation Options:
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Also Known As:
Royal Solaris Cancun Hotel Cancun
Royal Solaris Caribe
Solaris Resort Cancun
Royal Solaris Cancun Mexico
Hotel Style:
#30 Top resorts Hotel in Cancun
#32 On the Beach Hotel in Cancun
#37 Family Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Royal Solaris Cancun staff and other travellers.
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Questions? Get answers from Royal Solaris Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for an ocean view - worth the upgrade”
TaraOP, 23 Apr 2017 | Read review
“The lowest floor on the North end will give you the most convenient access to the pool, restaurants, beach, and activities.”
X6120QHjasonr, 21 Apr 2017 | Read review
“No bad rooms! I prefer balcony; but we had a fantastic view anyway!”
kathleenbX3865MA, 20 Apr 2017 | Read review
“go sea side.. road side is noisy”
461thierryh, 19 Apr 2017 | Read review
“Best views are Ocean Views”
dof2017, 19 Apr 2017 | Read review
5 of 5