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Royal Solaris Cancun

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#34 of 182 Hotels in Cancun
Certificate of Excellence
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Royal Solaris Cancun
Royal Solaris Cancun
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3,977 Reviews from our TripAdvisor Community

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Showing 2,301: English reviews
houston, ohio
Reviewed yesterday NEW

Had a Great time. Room over ocean was great view. Food was good and you can eat and drink from 6AM til 1:30 AM. Even later with Room service. Drinks were really good and no wait at any of the bars. Service was great always with a smile.

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Helpful?
Thank David R
Reviewed 2 days ago NEW

This resort is the best! They pride themselves in customer service, from front desk staff to housecleaners...always polite and smiling. Food was A +, everything was immaculate, and they made our stay extremely relaxing. Everything you could wish for on a vacation.

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Thank Colleen S
Cambridge, Illinois
Reviewed 2 days ago NEW

This was our second stay at the Royal Solaris, and we went back for great reasons. The staff is the most friendly of any we have ever encountered. The level of service was fantastic- these folks work hard to make your stay a great experience. We met so many truly nice people Filemon and Cristian from the pool bar, Johnathan...

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Thank Charles B
Reviewed 5 days ago NEW

We have stayed here at least 10 times. While all the staff is wonderfully helpful, we want to recognize Mariana, Misram and Juvenal in the members' bar and Dorian, Vanessa, Miquel and Gallardo in Rosemarinus for their special kindness. The resort is so clean and comfortable and on the most gorgeous stretch of beach. We'll be back. Thanks also to...

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1Thank Sherrie M
Winnipeg, Canada
Reviewed 6 days ago NEWvia mobile

I just want to first say , this was my very first time going to Mexico. My friend and myself went and once we arrived we had never experienced anything better. Let me say the staff at this hotel greet you and welcome you with open hearts. Someone is always around for you if you have any questions. The resort...

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3Thank bellacxoxo6
Montreal, Canada
Reviewed 6 days ago NEW

Great Hotel overall - We were given a room with a king size bed on the 7th floor with a balcony with the lagoon view. (1731) A little small to my liking .... but we enjoyed having a balcony since we were able to relax outside at night while our 3 year old was sleeping. Food was better than I...

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1Thank lilypuma49
Toronto, Canada
Reviewed 6 days ago NEW

We stayed at the Royal Solaris in room 1214. It was located 2 floors above the lobby area, so you can hear the bands/musicians playing starting around 10pm. If you are a light sleeper and go to bed before midnight, you might want a room a few floors higher. The bonus to the 2nd floor is you can easily walk...

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2Thank Vaca-cra-cra
Detroit, Michigan
Reviewed 6 days ago NEW

This hotel isn't terrible, it does have some good features; however, if you are a foodie, like my boyfriend and I, you shouldn't stay here. Staff: Extremely accommodating and friendly Rooms: Yes, a little outdated, but we didn't go on vacation to stay in the room Clean; however, the coffee maker was not emptied or cleaned one of the days...

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1Thank Megnolia07
SolarisHotels, Manager at Royal Solaris Cancun, responded to this review

Thanks for taking the time to share your comments regarding your recent stay. We are glad your overall stay was good and you enjoyed the beach, pool and the service from our staff. The food at the resort is abundant, we regret it wasn't of your taste but when serving people from all over the world it is hard to...

Morin Heights, Canada
Reviewed 1 week ago

I went With my son and his family (wife, 4 years old boy , baby girl 7 month). This resort is wonderfull for all âgés. The staff are truly amasing. Everything in the custumer services was perfect. The hôtel is clean, the food is good with a nice choice or meals. The only negative thing is that the chairs beside...

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Thank michou51
SolarisHotels, Manager at Royal Solaris Cancun, responded to this review

Thanks for taking the time to share your comments regarding your recent stay. Its great knowing that all the family had a fantastic time and enjoyed the facilities and services we provided at all times! Our staff is constantly working in improving their service and its great to know our guests love them! We hope to have the opportunity to...

Reviewed 1 week ago

The Royal Solaris and the GR Caribe are located side-by-side at the lower end of the Cancun Hotel Zone. While staying at either resort you get the run of both which gives you a lot of beach access and numerous eating choices. Both resorts are family friendly but the Royal pool entertainment lends itself to a somewhat younger crowd while...

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2Thank Gary S
SolarisHotels, Manager at Royal Solaris Cancun, responded to this review

Thanks for taking the time to share your comments regarding your recent stay. Its great to know how much you enjoyed your stay and being able to use both hotels when staying at GR Caribe. We appreciate the nice comments and hope to have the opportunity to serve you again in the near future! Best Regards, Hoteles Solaris de México,...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The hotel's VIKS Club offers a 6,324-square-foot recreation area for children. Supervised activities include video games, arts and crafts, and painting lessons. The mini water park features The Arch, a themed aquatic area with elephants, gorillas, zebras, rhinoceroses, hippopotamuses, giraffes, and a children's pool and three waterslides. The club is open morning until early evening in the winter, and morning until evening in the summer.Daily adult activities include pool aerobics, bingo, contests, fashion shows, cooking lessons, and athletic competitions. Nightly entertainment shows such as Mexican night and Latino night are produced by the resort's activities/entertainment staff in an air-conditioned theater. After-dark activities also include complimentary one-way transportation to the nightlife area of Cancún.A 300-square-meter health-and-beauty spa features separate steam rooms for men and women. Spa services include massage, body wraps and scrubs, hydrotherapy, and facials. Waxing and hair/nail care are provided by the beauty salon. Open-air massage and hair braiding are offered as well. (Surcharge for all spa treatments, beauty services, and hair braiding.)An air-conditioned, fitness center with mirrored walls contains cardio and weight machines as well as free weights. Within the resort are jewelry, clothing and gift/sundries shops. The resort purifies its water. ... more   less 

Additional Information about Royal Solaris Cancun

Address: Boulevard Kukulcan No. 64 Km 19.5 | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: €185 - €344 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Royal Solaris Cancun 3.5*
Number of rooms: 307
Reservation Options:
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Also Known As:
Royal Solaris Cancun Hotel Cancun
Royal Solaris Caribe
Solaris Resort Cancun
Royal Solaris Cancun Mexico
Hotel Style:
#30 Top resorts Hotel in Cancun
#31 On the Beach Hotel in Cancun
#37 Family Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Royal Solaris Cancun staff and other travellers.
401 questions
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Questions? Get answers from Royal Solaris Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean view rooms are all good”
 of 5 bubbles , 20 Feb 2017 | Read review
“front rooms offer an ocean view; rear rooms offer a lagoon view.”
 of 5 bubbles 817colleens, 19 Feb 2017 | Read review
“Ocean side sunrise, lagoon side sunset”
 of 5 bubbles charlesbI5790VZ, 19 Feb 2017 | Read review
“Lagoon view with balcony is nice - beautiful view of the sunset and you can tan outside if you want in late afternoon.”
 of 5 bubbles lilypuma49, 15 Feb 2017 | Read review
“Choose south side of hotel if you want away from pool noise, or lobby bar noise.”
 of 5 bubbles Vaca-cra-cra, 15 Feb 2017 | Read review
5 of 5