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Grand Oasis Cancun

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Grand Oasis Cancun
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6,235 Reviews from our TripAdvisor Community

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Showing 2,795: English reviews
Ottawa, Canada
Reviewed 19 February 2016

If I could give this hotel negative stars, I would. I will keep this as concise as possible. - We got transferred to the Grand Oasis Pyramid from the Grand Oasis Sens. The Sens said that this was their "Platinum" Grand Oasis hotel. I can’t understand how they can call this hotel “platinum” when our room was hideous and run...

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Helpful?
3Thank Mally V
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Guest, We are truly sorry you had an unpleasant experience during your vacations. We appreciate you taking the time to share your comments; this helps us to provide better services in the future. Furthermore, we would like to let you know we are very devoted to our guests, and the staff is committed to understand, help and satisfy all...

Gatineau, Canada
Reviewed 19 February 2016

We get there afer waiting 45 minutes in line they tell us we have no room for you. They sold rooms knowing they didn't have any because they were under construction. They ship up to Oasis Sens where the food is horrible and its like 90years old and over. After 10pm, no food no drink. The next day we go...

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Helpful?
3Thank BarbyMusique
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear guest, First and foremost thank you for taking the time to write us your comments about your stay at our resort. We sincerely apologize for the inconvenience we caused you by accommodating you to one of our sister resorts. Furthermore, we would like to let you know we are very devoted to our guests, and the staff is committed...

Toronto, Canada
Reviewed 18 February 2016

Sell Off Vacations rated this as a 4.5 star resort. The rooms were dated and shabby, especially the washrooms (see attached). They advertised having a hair dryer in the room, there wasn't one. We had to ask 4 times before they brought one. Our friends never did get theirs. The buildings have large atriums which all hallways open into. This...

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Helpful?
4Thank Natalie C
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Guest, We are truly sorry you had an unpleasant experience during your vacations. We appreciate you taking the time to share your comments; this helps us to provide better services in the future. Furthermore, we would like to let you know we are very devoted to our guests, and the staff is committed to understand, help and satisfy all...

Philadelphia, Pennsylvania
Reviewed 18 February 2016

My boyfriend and I are both in our early 20s- we chose this spot for a relaxing getaway because it was affordable and seemed nice online. While we still had a great time, it was certainly NOT because of the hotel. First of all, the rooms. were designed terribly. There was a frosted glass window into the bathroom where you...

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Helpful?
1Thank savvytraveler03
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear guest, First and foremost thank you for taking the time to write us your comments about your stay at our resort, it's very important to highlight that we take into account every one of them to improve in every way. We are truly sorry for the inconveniences at your room, we will make a detailed report and sent it...

Indianapolis, Indiana
Reviewed 18 February 2016 via mobile

Lovely time was had by all. 11 of us went it was our second time in three years i had read all of the review's and i don't know what some people are expecting with all of their complaints. Our rooms were great as was the maids they were there every day and we asked for tea since we don't...

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Helpful?
1Thank mbmary9270
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear guest, Thank you for taking the time to write us your comments about your stay at our resort. It gives us great pleasure to know had such a fantastic time. We will of course congratulate our staff for their outstanding service during your stay, our main goal is to make you feel at home. Thank you once again for...

Toronto, Canada
Reviewed 18 February 2016

So I went to this resort ignoring all the bad reviews on this website and it was OK. THE ROOM: The room was ok, two double beds put together that were soft and comfortable and a television which had access to usb if ever you wanted bring movies. The air conditioner worked and the mini fridge was re-stocked every day....

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Helpful?
1Thank EirWik
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear guest, Thanks for taking the time to share your experience about your stay at our resort. We are delighted that you enjoyed our facilities, our entertainment and our wide variety of restaurants. We appreciate your comments on the areas we can improve; we always take into account the comments of our guests in order to exceed their expectations in...

Rochester, New York
Reviewed 18 February 2016

The check in process is way too long. The hotel rooms are like prison cells. This may be acceptable for a college student on spring break but not for adults looking for a resort vacation experience. The staff litterally walks away from you when you bring legitimate complaints to their attention. Property is beautiful but the hotel rooms are horrible.

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Helpful?
1Thank 411biztraveler
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Guest, We are truly sorry you had an unpleasant experience during your vacations. We appreciate you taking the time to share your comments; this helps us to provide better services in the future. Furthermore, we would like to let you know we are very devoted to our guests, and the staff is committed to understand, help and satisfy all...

Boston, Massachusetts
Reviewed 18 February 2016

I booked this resort without much thought, I went solely on price. After reading the reviews I was frightened. I was travelling with my wife, 2 twenty-something daughters and another couple with a 20 something daughter. We arrived around 330 on a saturday afternoon, and check-in was a breeze. As the porter led us to our room, we passed the...

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Helpful?
1Thank Paul C
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear guest, Thanks for taking the time to share your experience about your stay at our resort. We are delighted that you enjoyed our facilities and our wide variety of restaurants. We appreciate your comments on the areas we can improve; we always take into account the comments of our guests in order to exceed their expectations in the future....

Westford, Massachusetts
Reviewed 17 February 2016 via mobile

We booked this trip through Cheap Caribbean. The first night wasn't very good, they gave us 1 bed for 3 guests, it was very loud, woke up to find the beach littered with spring breaker cups. The other couple with us found they didn't have hot water. We ended up changing rooms. The hotel itself was nice, lots of places...

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Helpful?
1Thank Kglea2014
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear guest, First and foremost thank you for taking the time to write us your comments about your stay at our resort, it's very important to highlight that we take into account every one of them to improve in every way. We are truly sorry for the inconveniences at your room, we will make a detailed report and sent it...

Morden, Canada
Reviewed 16 February 2016

Room: We got the clear bracelets which apparently meant we were VIP, but never felt we were treated differently than others. No one explained to us properly what was all included with the VIP bracelets. There is a fair bit on the resort that you have to pay extra for, such as certain outdoor beds, entertainment and meals. It is...

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Helpful?
3Thank Ramona T
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear guest, First and foremost thank you for taking the time to write us your comments about your stay at our resort. We are truly sorry for the inconveniences presented during your stay, we have made a detailed report of your comments and sent it to the corresponding areas to improve the aspects you mentioned since our main goal is...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Room Service
About the property
  • Beachfront
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Golf course
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Breakfast included
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
  • Room Service
Official Description (provided by the hotel)
They don't call me The Entertainer for nothing: I'm the Grandmaster of fun, hosting live concerts, festivals and shows, even themed parties - plus everyday surprises like dancers in the lobby, and comedy skits by the longest pool in Cancun. I'm a Little more exlusive than my sister resort, Oasis Cancun, with extra amenities to make you feel special. ... more   less 

Additional Information about Grand Oasis Cancun

Address: Blvd. Kukulcan Km. 16.5 | Lotes 45-47, Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: €183 - €325 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Oasis Cancun 3.5*
Number of rooms: 613
Reservation Options:
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Also Known As:
Grand Oasis Hotel Cancun
Grand Oasis Cancun Mexico
Oasis Cancun
Cancun Oasis
Oasis Grand Cancun
Grand Oasis Cancun Reviews
Grand Oasis Resort Cancun
Grand Oasis Cancun Hotel
Oasis Hotel Cancun Mexico
Hotel Style:
#53 Top resorts Hotel in Cancun
#55 Spa Hotel in Cancun
#64 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Grand Oasis Cancun staff and other travellers.
849 questions
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Questions? Get answers from Grand Oasis Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean front view which is building 1.. we stayed in building 4 but was happy enough to have had a patio”
 of 5 bubbles Lleprieur, 25 Mar 2017 | Read review
“Bottom floors have no view but the largest patios and suntanning chairs”
 of 5 bubbles devinb470, 20 Mar 2017 | Read review
“The pyramid has nicer rooms than the other buildings, but either are fine.”
 of 5 bubbles daniellepomeroy2013, 17 Mar 2017 | Read review
“If your an early to bed type then maybe need ear plugs.”
 of 5 bubbles donnakH5899UQ, 14 Mar 2017 | Read review
“Our room was good just needed a little better lighting in the bathroom.”
 of 5 bubbles jamier955, 14 Mar 2017 | Read review
5 of 5