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Cancun Bay Resort

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Traveller (889)
Pool & Beach (323)
Room & Suite (192)
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Overview
  • Excellent49%
  • Very good33%
  • Average11%
  • Poor4%
  • Terrible3%
Travellers talk about
AMENITIES
Free Internet
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
3 Star Hotel
All hotel details
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Reviews (1,372)
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352 results
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133
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25
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133
117
55
21
25
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All reviewsentertainment staffrestaurant staffall inclusive packageamazing weekpool areaisla mujeresmexican foodspecial thanksspring breakmain restaurantwater volleyballhot dogsswim up barcleaning staffnight lifeocean viewthe wait staff
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1 - 5 of 352 reviews
Reviewed yesterday

This resort is really worth the money you paid for...good food and excellent drinks but most of all exellent staff especially Angel the host for the activities, Ernesto our ever smiling favorite waiter at the buffet area and Alexa the receptionist...all in all it is...More

Thank drewlanlopez
Reviewed 1 week ago via mobile

My sister and I stayed at The Cancun Bay Resort from May 10-15th. We loved everything about it! It’s close to the airport, 15 minutes by ferry to Isla Mujeres,super clean, comfortable beds, delicious food with many authentic regional dishes. (Chilaquiles for breakfast every day...More

Thank Lala416
Reviewed 1 week ago

Our room was adorable and we had a gorgeous view. All the hotel staff was very kind and helpful, but what made our trip so special was the entertainment staff. We LOVE Angel and Abraham. They have the best energy and they work great together...More

Thank Violet M
Reviewed 2 weeks ago via mobile

This resort is nice,great food and good drinks,along with friendly down to earth staff!! What could be better? Its also versatile it accommodates adults and children amd its always something to do. Dont read the reveiws you must judge for yourself. All depends what you...More

Thank 224shaylah
Reviewed 3 weeks ago

Angel is amazing....Manuel Tejero was the best server...The View is amazing, the pools are great, the rooms are spacious and clean...but the food and the front desk staff are horrible. We literally went next door the Cocos & Grill 5 times so we could eat...More

Thank TraceyTaylor13
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Restaurant
Beachfront
Free Internet
Bar/Lounge
Hotel Amenities
Free Parking
Concierge
Multilingual Staff
Children Activities (Kid / Family Friendly)
Laundry Service
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Bar/Lounge
Hot Tub
Outdoor pool
Details
Price range
US$136 - US$376 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#40 Top resorts Hotel in Cancun
#43 On the Beach Hotel in Cancun
Room types
Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$136 - US$376 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#40 Top resorts Hotel in Cancun
#43 On the Beach Hotel in Cancun
Room types
Non-Smoking Rooms, Suites, Family Rooms
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Traveller (889)
Pool & Beach (323)
Room & Suite (192)
Dining (74)
Family and Play Areas (25)
Amenities (4)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
bernie223
13 May 2018|
Answer
Response from atejeda123 | Property representative |
Hi Good afternoon; during the week we have some many diferent activities, our entertaiment department have already diferents shows and daily you can stop by the from desk to know wich show we have. thanks and regards.
0
Votes
Google Translation
Lala416
16 April 2018|
Answer
Response from holidaysonline | Reviewed this property |
Yes, you can smoke around the property, not in restaurant areas
1
Vote
Rapha76
15 March 2018|
Answer
Response from atejeda123 | Property representative |
Dear Rapha Cancun Bay hotel is an All-inclusive, included Food and beverages, breakfast, Lunch & dinner. We have one Restaurant for breakfast, lunch & dinner, one Snack Restaurant, one Trattoria Restaurant for dinner, and... More
0
Votes
Google Translation
Room Tips
"Pool views and junior suite is a must"
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"I had pool view which was GREAT ! Most rooms had pool or ocean view !"
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"Pool view also includes ocean view."
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"upgrade to ocean view!"
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