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Cancun Bay Resort

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#42 of 181 Hotels in Cancun
Certificate of Excellence
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1 room 2 adults 0 children
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Cancun Bay Resort
Cancun Bay Resort
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1,135 Reviews from our TripAdvisor Community

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Showing 296: English reviews
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Reviewed 3 days ago NEWvia mobile

The hotel is good, the food is great but the service was excellent, especially our waiter Israel Lopez. I would recommend this resort because of him alone. He was not only attentive, but was so friendly and went above and beyond to make us comfortable. Every night we saw him he was always happy. We looked forward to seeing him...

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Helpful?
Thank Tony S
Boston, Massachusetts
Reviewed 4 days ago NEW

During our stay at Cancun Bay Resort Alexa and Angel (members of the entertainment staff) made our stay more than comfortable and inviting. They would be around during the day getting people up and having fun with each other. Other than that they were like having friends in Mexico, bringing us out to events that we wouldn't have known about...

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Thank buckmanc100
Walled Lake, Michigan
Reviewed 5 days ago NEW

Honestly, the best part about this resort were the amazing staff that made the week exciting, energetic, uplifting, and over-all a pleasant environment. The culture of this resort is extremely loving and caring. The staff really do look out for you to have th best time on your vacation, one of which of the I can recall Alexa Monzon. Her...

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Thank morrisjohn53
Reviewed 5 days ago NEWvia mobile

Very nice and beautiful hotell! especially very nice and smiling person.. Morning and evening.. Every waiter and waitress is lovely! Keep going.. You are Best in the Word!!! I'm mean that.. Really. Thank You!

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Thank AnneMaritaK
Columbus, Ohio
Reviewed 1 week ago

I am giving it a 4 star review to be generous. Our room looked nothing like the pictures which I didn't mind much however what I didn't like was that we never had hot water (or warm water for that matter) throughout our stay and on multiple occassions we had no water at all. When I called the front desk...

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Thank EglaInWanderlust
New York City, New York
Reviewed 1 week ago

I ended up here last minute after a canceled flight. Tiny beach, murky pools, inedible food. Not enough running water in room to take a shower. As an added bonus, hotel was full of kids on spring break who were partying until 4am. We left a day early with plenty of notice and were still charged for an extra night...

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Thank dbpaterson
Reviewed 1 week ago

Our group was a bunch of cheap college kids, so Cancun Bay was the perfect fit for us. The all-inclusive option was so much more affordable than all the other resorts. We weren't sure what to expect because of the lower cost, but we left VERY pleased with our experience. Cancun Bay has a much smaller and personable feel to...

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2Thank Lee D
Reviewed 1 week ago

Due to a mixup at another hotel, we were put up in Cancun Bay for two nights. We were given a huge room, complete with a balcony with a great view of the water. At the beginning of our stay, we were given wristbands which gave us access to the open bars, and the restaurants. The only restaurant we ate...

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Thank Aaron W
Reviewed 2 weeks ago via mobile

Cancun bay is a little hotel, but very comfortable. The crew was very kind. Alfonso, Zuly, Daniel, Jose, Jorge, Israel and the crazy waiter😃 thank you for good service! 😘 After all we want to thank the entertainment stuff! We didn't have lazy days at all. You took us to the party, playing volleyball, bingo, jenga.. amazing! Erick, Manuel and...

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Thank Idastina A
Reviewed 2 weeks ago via mobile

Nice hotel but what makes it special is the staff. We really enjoyed our time there. All the people working in reception and restaurants are super nice and especially entertainment team Manuel, Angel and Alexa were amazing and made our stay at hotel really great.

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Thank Heidi B

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Beachfront
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Concierge
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
ALL INCLUSIVE beachfront hotel. Cancun Bay Resort is located at kilometer 3.5 from Cancun Hotel Zone on Linda Beach, is within 5 minutes to downtown with endless entertainment options to get fun as a Shopping Malls, specialty Restaurants, Night Clubs and just 25 minutes from Cancun International Airport. The hotel has a recent renovation that offers a new minimalist image, with 132 rooms with a fresh and fun deco, with the All-Inclusive program our guests will be able to enjoy our two bars and our wide gastronomic variety in our main restaurant "El Faisan" (air-conditioned), our snack bar "La Pina Colada", our "Sushi Bar" or "La Trattoria" or booking a romantic candlelight dinner (extra charge). Among our facilities and services we have two swimming pools; one of them recently renovated with a top-of-the-line coating and avant-garde lighting, the second with a spectacular view of the caribbean sea with wading pool and jacuzzi for adults only; massage area (with extra charge), wireless internet in common areas free of charge, ping pong table, pool table, reading area, free parking, ATM (dollars), concierge desk and new ballroom with 183m2 with capability up to 200 people and split into three break outs (extra charge). ... more   less 

Additional Information about Cancun Bay Resort

Address: Boulevard KukulKan Km 3.5 | Hotel Zone, Cancun 77500, Mexico (Formerly Hotel Qbay Cancun)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: €105 - €324 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Cancun Bay Resort 3*
Number of rooms: 132
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Also Known As:
Qbay Cancun Hotel And Suites
Qbay Cancun Hotel Cancun
Hotel Verano Beat Cancun
Verano Beat Club
Club Verano Beat Cancun
Hotel Style:
#35 Top resorts Hotel in Cancun
#38 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Cancun Bay Resort staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Deluxe room that you may pay for does NOT exist!”
 of 5 bubbles marcdX2377ZA, 20 Jan 2017 | Read review
“Once finished remodeling, the rooms with the ocean view will be great.”
 of 5 bubbles genaror984, 7 Nov 2016 | Read review
“Rooms with a pool and beach view are lovely, waking up to the view is just amazing!”
 of 5 bubbles Butterfingersam, 26 Oct 2016 | Read review
“The hotel does not have a fridge in a room.”
 of 5 bubbles , 2 Sep 2016 | Read review
“Ask for Seaview”
 of 5 bubbles tonytomo61, 17 Aug 2016 | Read review
5 of 5